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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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IBM's Content-Focused Mobile App for Sales Teams – Powered by Box Platform
sponsored by Box
RESOURCE: Not all applications are secure and seamless enough to handle the content your sales team needs, and on the fly. Learn about IBM's new app that can enable your sales teams to interact with your most pertinent customer content and data on-the-go with one PaaS mobile platform.
Posted: 23 May 2016 | Published: 07 Apr 2016

Box

Salesforce Sales Cloud Helps Reps Seal the Deal
sponsored by SearchCRM
EBOOK: In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.
Posted: 19 May 2016 | Published: 19 May 2016

SearchCRM

Chester Zoo: Educating with the Help of Sitecore® Mobile Technology
sponsored by Sitecore
CASE STUDY: Six years ago, a member of Chester Zoo's digital team identified the unstoppable rise of mobile users in analytics reports. Access this case study video and PDF to learn how this pioneering digital team has managed the rapid growth of user mobility before, during, and after every zoo visit.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Managing the big bang of mobility
sponsored by IBM MaaS360
WHITE PAPER: 20% of CIOs reported that their organizations do not have a mobile technology strategy. In order to survive in the mobile-centric world, a nuanced strategy is in order. See how enterprise mobility management has evolved over the past two decades and how to ensure that your organization doesn't fall behind.
Posted: 18 May 2016 | Published: 31 Mar 2016

IBM MaaS360

Mobile Insights: Expert answers to 5 essential questions on creating a winning mobile experience
sponsored by Sitecore
WHITE PAPER: This white paper features answers from Sitecore partner agencies to five questions about the mobile digital experience: challenges commonly faced; the best time for planning the mobile experience; what to look for in a dev partner, how to measure success from mobile, and what "mobile" most frequently means to Sitecore partner customers.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Six Steps to Controlling the Uncontrollable
sponsored by Microsoft
WHITE PAPER: With a next-generation enterprise mobility strategy, you can empower your people to be productive on the devices of their choosing -- all while staying secure. Explore six ways to protect the relentless data streams of a mobile enterprise.
Posted: 18 May 2016 | Published: 01 Apr 2016

Microsoft

Controlling the Uncontrollable: Why You Need to Enable, Protect, and Manage Mobile
sponsored by Microsoft
WHITE PAPER: This guide details how you can ensure a productive and secure mobile workplace through enterprise mobility management. Learn how to control what once seemed uncontrollable now.
Posted: 18 May 2016 | Published: 11 May 2016

Microsoft

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

Microsoft Office 365 Case Study: AIA Group
sponsored by Microsoft
WHITE PAPER: In this brief case study, you'll learn how AIA Group empowered its business with Microsoft Office 365. Discover cloud-based business services that support the modern workplace, drive connected teamwork, and boost customer service.
Posted: 04 May 2016 | Published: 04 May 2016

Microsoft

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016

SearchCRM

Why Identity is at the Heart of the IoT
sponsored by Gigya
WHITE PAPER: This resource describes how a well-designed customer identity and access management (cIAM) strategy can unlock the true capabilities of the IoT. Discover use cases that demonstrate how cIAM can offer secure, personalized user experiences with connected products.
Posted: 16 Mar 2016 | Published: 31 Dec 2015

Gigya

The ABCs of Mobile Device Management
sponsored by IBM MaaS360
WHITE PAPER: In this white paper, you learn about the basics of Mobile Device Management (MDM) and gain a broad perspective on MDM as a whole, including expert advice on Over-the-Air (OTA) configuration, wiping corporate data on mobile devices, and much more.
Posted: 03 Mar 2016 | Published: 03 Mar 2016

IBM MaaS360

Thinking Outside the Container: How to Overcome MDM Limitations
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Access this paper to implement MAM/MDM solutions that don't contain the user and constrain the benefits of mobility, and which empower the user by enabling the new capabilities found in the native mobile OS.
Posted: 02 Mar 2016 | Published: 02 Mar 2016

Matrix42

A Guide to Mobile Application Delivery and Investment Protection
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to integrate your mobile applications management (MAM) into your existing infrastructures to allow remote management of app delivery, security, configuration and access – without the need for proprietary proxy servers.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK: How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

SearchCRM

The CIO's Guide to Avoiding IT Irrelevance: Build a Bridge with BYOD
sponsored by Matrix42
WHITE PAPER: Discover 7 crucial steps to avoid IT irrelevance by beating Shadow IT with BYOD. Dig into the key aspects of this EMM-based approach, and learn how to eliminate barriers for users with self-service and social ITSM, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

From Valuable to Vital: Why Companies Are Getting Serious About Social Media
sponsored by Infor
WHITE PAPER: What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.
Posted: 24 Feb 2016 | Published: 24 Feb 2016

Infor

How to Unleash the Full Potential of Linux
sponsored by IBM
WHITE PAPER: In this white paper, you will discover a next-gen portfolio of hardware, software, and services that are tailored for Linux and your business-critical applications, utilizing the flexibility and agility of the open-source revolution. Read on to create an agile cloud infrastructure to meet new business demands, and more.
Posted: 24 Feb 2016 | Published: 31 Aug 2015

IBM

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Geolocation and Mobile BPM: Benefits & Challenges
sponsored by HERE
EGUIDE: In this expert e-guide, Steve Weissman discusses the benefits that geolocation brings to mobile business process management. Learn how geolocation enables you to make customer service more specific and targeted and enhances business intelligence with geodata.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Location-Based Apps and CRM: Convenience vs Privacy Concerns
sponsored by HERE
EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Linux Goes Mobile: How LinuxONE can Empower Enterprise Mobility
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how to deliver an exceptional mobile experience with a scalable Linux platform, and utilize this open source software to leverage agile development and delivery of mobile apps. Read on to also learn to deliver on a highly responsive infrastructure that scales to meet peaks in mobile workloads.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM

Mobile CRM: Conquering the Data Integration Challenge
sponsored by Microsoft
EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM.
Posted: 24 Feb 2016 | Published: 16 Feb 2016

Microsoft

Building Mobile-First, Contextually-Aware Websites and Apps
sponsored by Oracle Corporation
EGUIDE: This expert e-guide explores how to build mobile-first, contextually-aware websites and apps that can enhance user experience and engage customers. Learn 4 steps for adopting a mobile first-perspective, and then discover how to implement and prepare for responsive web design.
Posted: 22 Feb 2016 | Published: 16 Feb 2016

Oracle Corporation

IT's Low Disk Space is the user's "Slow Response Time"
sponsored by CA Technologies
EGUIDE: It's easy for IT to get caught up on the industry side of APM, but modern strategies reveal the true value of understanding performance issues in laymen's terms. In this e-guide, learn how IT staffers at Blinds.com refocused their APM strategy and were able to see issues through the eyes of the user.
Posted: 21 Feb 2016 | Published: 14 Feb 2016

CA Technologies
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