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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Mobile Device Management Checklist
sponsored by MobileIron
EGUIDE: A well thought-out mobile device management strategy is a key ingredient for any successful mobility deployment.  This expert E-Guide highlights a mobile device management checklist.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

MobileIron

SDN innovations in Campus
sponsored by HP
PRESENTATION TRANSCRIPT: In huge networks like campuses or large corporations, Wi-Fi 'dead zones' cant be created. Wi-Fi positioning is key if students or employees will be working around the premises.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

HP

The 10 Principals of BYOD
sponsored by IBM
WHITE PAPER: The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. There's no sense pretending it isn't happening or saying, "We don't let our employees do that."
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

MAP and Optimize Your Customer Journey
sponsored by IBM
WHITE PAPER: Uncover the 4 steps to identifying what your customer journey looks like today, pinpoint areas of struggle and develop a strategy for optimizing the customer journey in the future.
Posted: 26 Aug 2014 | Published: 31 Jan 2014

IBM

Balance End User Satisfaction and Business Productivity: Making the case for COPE
sponsored by BlackBerry
WHITE PAPER: BYOD and other mobility trends have been taking the business world by storm, but the problem for IT professionals is the same throughout:  How can we balance security and user privacy?
Posted: 21 Aug 2014 | Published: 21 Aug 2014

BlackBerry

How the Best-in-Class Close Sales Anywhere, Anytime, with Any Device
sponsored by Oracle Corporation
ANALYST REPORT: According to research from the Aberdeen Group, 60% of companies' sales team members are primarily remote workers. In this research brief, learn how Best-in-Class companies tackle mobile deal management and how to maximize your investment in mobile sales.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Oracle Corporation

Future Focus: What's Coming in EMM
sponsored by BlackBerry
WHITE PAPER: Explore the role of enterprise mobility management in today's IT landscape.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

BlackBerry

Everything you need to know about MDM, MAM, & BYOD
sponsored by CA Technologies.
BOOK: This e-book gives you an expert look at many of the hot mobility trends in organizations today.
Posted: 18 Aug 2014 | Published: 18 Aug 2014

CA Technologies.

Acceptable Use: How to Write a Mobility Policy Document Employees Will Actually Follow
sponsored by BlackBerry
WHITE PAPER: A mobile computing policy document tells employees what's expected of them when it comes to using these devices for work. It marks out the responsibilities of the company as well.Read this white paper to find out how to write a mobile policy document that employees will understand and follow
Posted: 18 Aug 2014 | Published: 22 Jul 2014

BlackBerry

10 Reasons BlackBerry Smartphones Are Still the Best Way to Do Business
sponsored by BlackBerry
WHITE PAPER: It doesn't matter what device ownership model your organization is using - your mobile employees need smartphones that deliver on their specific needs and wants.  This white paper highlights mobile devices built for business that prove there's no better way to get it all done, day in, day out.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

BlackBerry

Choosing an MDM Platform: Where to Start the Conversation
sponsored by BlackBerry
WHITE PAPER: Mobile Device Management (MDM) can be difficult due to the robust mix of devices used by employees, and also the fear of a security breach.  Many MDM solutions claim to be doing more than the next, and you could spend hours trying to stay up to speed with all of the different options available.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

BlackBerry

Box for Mobile
sponsored by Box
PRODUCT OVERVIEW: The following solution overview examines a mobile content delivery platform that if implemented can vastly boost productivity across your organization.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

Box

Enterprise Mobility 101: Managing Devices and BYOD
sponsored by CA Technologies.
WHITE PAPER: BYOD initiatives have taken the business world by storm - and there's no surprise since it's known to reduce costs, increase collaboration, and even make employees like their job better.  However, there are pitfalls that come along with BYOD that are often overlooked.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

CA Technologies.

The New Advantages in BES10: What the Latest Update (v10.2) Delivers
sponsored by BlackBerry
DATA SHEET: As BYOD and workforce mobility continue to gain traction in today's business world, a unified platform for managing a robust set of devices, applications, and content accross multiple operating systems is a must-have.  This exclusive paper takes a look at one platform that may solve your mobility worries.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

BlackBerry

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise
sponsored by BlackBerry
WHITE PAPER: The complexity of managing multiple device types, separating and protecting work and personal data and providing effect support can be a daunting task for any IT professional. Will your IT group be able to keep up?
Posted: 11 Aug 2014 | Published: 08 Aug 2014

BlackBerry

Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience
sponsored by Infor
WHITE PAPER: Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

Infor

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

EMM Challenges: Three Ways to Balance IT Needs With User Demands
sponsored by BlackBerry
WHITE PAPER: Read this whitepaper to find out three ways to balance IT needs with user demands.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

BlackBerry

Application Delivery Controller Meets Demands of Today
sponsored by Citrix
WHITE PAPER: This exclusive resource discusses an application delivery controller that is optimized for the intense new demands of today's network infrastructures, allowing your organization to provide workers with the resources they need.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

Citrix

11 Best Practices for Mobily Device Management
sponsored by IBM
WHITE PAPER: This informative resource examines how to construct an effective MDM plan, outlining 11 best practices that can help guarantee success.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

IBM

How to Migrate from BlackBerry Enterprise Server v4.0 or v5.0
sponsored by BlackBerry
WHITE PAPER: This guide explores the benefits of BlackBerry's Enterprise Service 10 and how that solution can be implemented for your organization.
Posted: 18 Jul 2014 | Published: 29 Jul 2014

BlackBerry

Future Focus: What's Coming in EMM
sponsored by BlackBerry
WHITE PAPER: Explore the role of enterprise mobility management in today's IT landscape.
Posted: 18 Jul 2014 | Published: 19 Aug 2014

BlackBerry

Enterprise Mobility Management The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

IBM

Acronis® access uniting content and the mobile device
sponsored by Acronis
WHITE PAPER: The following white paper explores the importance of having the right content management solution in place to enable access to the content that was typically reserved for conventional computing. Learn how by implementing the right solution, workers can instantly access, sync, and share content across all devices within the enterprise.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

Acronis

Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India
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