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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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The Power of Collaboration with an Expiration Date and Data-Centric Security
sponsored by BlackBerry
WHITE PAPER: In this white paper, you will learn the role of data-centric security in expiration collaboration. Access this paper now to see why the movement of consumers to apps like Snapchat clearly presages a similar move for enterprises to EFSS tools with real expiration built in.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


Raiders of the Lost File Shares: Defending Enterprise Data Against Destructive Malware
sponsored by BlackBerry
WHITE PAPER: Take a deep look at recent malware attacks against file sharing systems and potential countermeasures to thwart them. Learn how to achieve secure mobile file sharing and mitigate the risk of information loss.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


Cloud-Enabled Productivity and the Continuity of Enterprise Content
sponsored by BlackBerry
WHITE PAPER: Learn how to transform your mobile fluidity into productivity for your organization and easily safeguard your corporate data as it flows across multiple mobile endpoints, as well as examine a mobile content sharing system.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


How to Avoid the Mobile Software Licensing Cost Trap
sponsored by Matrix42
WHITE PAPER: There is now an urgent requirement for transparency and control over software compliance within companies. This white paper serves as an instructive guide for optimizing your software expenses using mobile asset management, ensuring the efficient use of software.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


Top 10 Requirements for Evolving Your Business Mobility
sponsored by Intermedia.Net
WHITE PAPER: This white paper examines the top 10 most important requirements for evolving your business mobility and upgrading your IT services. Access the following insights to ensure your IT services can deliver file sharing with integrated access control, and more.
Posted: 12 Oct 2015 | Published: 10 Mar 2013


Security and Compliance: The New Watchwords of Enterprise App Delivery
sponsored by IBM
WHITE PAPER: This white paper examines the driving forces behind the establishment of corporate application stores, and highlights one best-in-class mobile app management (MAM) program. Read on to learn how to ride the crest of this new wave of mobility and enhance your enterprise app security.
Posted: 12 Oct 2015 | Published: 12 Oct 2015


Optimizing the Multi-Channel Customer Experience
sponsored by Microsoft
EGUIDE: In this e-guide, experts invite you to reexamine how you measure the customer experience in your omnichannel initiatives. Learn how to set clear goals and quantify success through customer repeat purchases, retention, and satisfaction.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


2015 State of the Connected Patient
sponsored by
WHITE PAPER: According to the '2015 State of the Connected Patient' report, modern technology plays a crucial role in addressing the challenge of delivering preventative care. Download this report to gain insight on trends impacting the state of patient care in the United States; how patients currently connect with providers; and more.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Introducing Salesforce Health Cloud: 3 Core Advantages
sponsored by
WHITE PAPER: The shift to patient-centric relationship management has begun, and Salesforce is leading the way with Health Cloud. This e-book shows you how to tap into the power of the cloud, social, and mobile to make the move to 1-to-1 care.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Delivering Positive Multi-Channel Customer Experiences
sponsored by Oracle Corporation
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Oracle Corporation

Track the User Experience of Your Mobile Apps
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper presents a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user's perspective. Access and discover six metrics this strategy takes into account as you ensure optimal app performance.
Posted: 02 Oct 2015 | Published: 27 Feb 2015

Hewlett Packard Enterprise

Mobile Apps: Measure, Focus, Improve
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts backed by Forrester Research that will help you tame the complexities of user experience measurements.
Posted: 01 Oct 2015 | Published: 01 Oct 2015

Hewlett Packard Enterprise

How the Cloud can Drive up Customer Engagement and Let Staff work more Flexibly
sponsored by IP Solutions
WHITE PAPER: In this white paper, you'll learn how the cloud can bring the contact center to your employees and let customers choose when, how and where they want to contact you. Find out how it also allows you to acquire new technologies and channels.
Posted: 30 Sep 2015 | Published: 30 Sep 2015

IP Solutions

Mass Adoption of the Internet of Things Will Create New Opportunities and Challenges for Enterprises
sponsored by Covisint
WHITE PAPER: In this report, top analysts reveal details on the adoption and direction of IoT. Read on and discover how IT leaders can develop successful IoT strategies and deliver value across the enterprise with this technology.
Posted: 30 Sep 2015 | Published: 27 Feb 2015

Master the mobile moment
sponsored by Hewlett Packard Enterprise
RESOURCE: In this brief resource, discover important raw data on rising user expectations for mobile apps. Learn how you can fulfill these needs through mobile measurement and uncover the top 6 user experience aspects to measure and track.
Posted: 30 Sep 2015 | Published: 31 Jul 2015

Hewlett Packard Enterprise

Five Drivers Animation
sponsored by Oracle Corporation UK Ltd
VIDEO: Check out this quick video and discover how enhanced technologies can help drive sales. Watch now and access links to solutions that will allow you to leverage mobile to run sales from anywhere at any time, turn data into actionable insight with proven analytics tools, and more.
Posted: 29 Sep 2015 | Premiered: 29 Sep 2015

Oracle Corporation UK Ltd

Failing to Meet Mobile App User Expectations: A Mobile App User Survey
sponsored by Hewlett Packard Enterprise
RESOURCE: Read on to learn about the effects of problematic mobile apps on user satisfaction and how your organization can prevent app error and keep customers loyal.
Posted: 29 Sep 2015 | Published: 29 Sep 2015

Hewlett Packard Enterprise

IDG Whitepaper: Realizing the Untapped Potential of Unified Communication
sponsored by XO Communications
WHITE PAPER: Despite the plethora of features and functionality, according to a recent IDG survey, fewer than one third of respondents called their UC tools excellent or very good. What's preventing employees from having a positive experience? Learn how to drive greater value from UC.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

XO Communications

Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett Packard Enterprise

8 Must-Have Features for Your Enterprise Unified Communications
sponsored by Avaya
WHITE PAPER: This white paper highlights 8 key features to consider when evaluating your enterprise communications options. View now to discover why virtualization and resiliency are so critical for today's enterprise-grade UC solutions.
Posted: 22 Sep 2015 | Published: 22 Sep 2015


Case Study eBook: Corporate IT Leaders Tell How They Handle Today's Telecom Challenges
sponsored by XO Communications
CASE STUDY: What's top of mind for today's IT leaders? How are they handling their biggest network and telecom challenges? Download this eBook to find out how three IT execs address their companies' critical business issues by utilizing enterprise communications solutions from XO.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

XO Communications

How to Get (and Stay!) Ahead of the Mobile Consumer with 5 Tips
sponsored by Harte Hanks
WHITE PAPER: This article talks about ways you can keep up with your mobile audience and deliver an optimal customer experience despite disruptions. Get insights on five useful topics ranging from customer data to compelling content.
Posted: 18 Sep 2015 | Published: 12 Aug 2015

Harte Hanks

The Impact of Store Networks and WiFi on Customer Experience
sponsored by Earthlink.
WHITE PAPER: This 2015 research study on mobile customer experience examines the survey of over 100 retailers regarding their readiness in key WAN, wireless, and security initiatives. Read on here to identify the impact of WiFi and associate mobile on retailers.
Posted: 18 Sep 2015 | Published: 18 Sep 2015


Research Report: What Makes a Winning Sales Team in 2015?
sponsored by
RESEARCH CONTENT: What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

The Missing Piece: Enhancing the Value of Marketing Automation with Sales Conversion Management
sponsored by Conversica
WHITE PAPER: This white paper presents the benefits of implementing an automated lead generation strategy for sales conversion management. Discover how such an approach can dramatically improve the ROI of CRM applications.
Posted: 16 Sep 2015 | Published: 16 Sep 2015

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