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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Six Steps to Controlling the Uncontrollable
sponsored by Microsoft
WHITE PAPER: With a next-generation enterprise mobility strategy, you can empower your people to be productive on the devices of their choosing -- all while staying secure. Explore six ways to protect the relentless data streams of a mobile enterprise.
Posted: 18 May 2016 | Published: 01 Apr 2016

Microsoft

Controlling the Uncontrollable: Why You Need to Enable, Protect, and Manage Mobile
sponsored by Microsoft
WHITE PAPER: This guide details how you can ensure a productive and secure mobile workplace through enterprise mobility management. Learn how to control what once seemed uncontrollable now.
Posted: 18 May 2016 | Published: 11 May 2016

Microsoft

Secure Remote Access Your Users Will Love
sponsored by Citrix
WHITE PAPER: An organization's remote access strategy focuses on IT priorities—protecting the enterprise network and avoiding unnecessary complexity. But the ultimate customer is the user who depends on reliable access to get work done. Learn how IT can address its requirements while delivering a solution people love.
Posted: 22 Feb 2016 | Published: 22 Feb 2016

Citrix

Enterprise Mobile Management: The 11 Providers That Matter Most
sponsored by MobileIron
RESEARCH CONTENT: In this resource, Forrester Research evaluates the 11 most significant EMM vendors from 2015 and provides an analysis to help I&O professionals select the right partner for their EMM. Read on to determine why today's EMM provides a model for future unified application and device management and drives secure productivity.
Posted: 08 Feb 2016 | Published: 04 Dec 2015

MobileIron

Where to Place Your CX Bets in 2016
sponsored by [24]7
WHITE PAPER: Discover how to accelerate your customer experience (CX) projects' time-to-value by utilizing the latest in digital technology investments, and access 5 expert tips for digital CX. Read on for insights on fostering superior customer experience in your enterprise by honoring the mobile experience.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

[24]7

7 Keys to Delivering a Rock Star Customer Service Experience
sponsored by [24]7
WHITE PAPER: In this resource, you will learn 7 keys to delivering a stellar customer service experience that can differentiate your digital self-service capabilities from your competitors.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

[24]7

Seamless Communications and Collaboration for the Connected Mobile Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: From this white paper, discover how you can achieve seamless, real-time mobile collaboration in your enterprise. Read on to learn how to leverage existing business apps, embedded real-time communications, and collaboration to boost the agility of your connected mobile enterprise.
Posted: 12 Apr 2016 | Published: 12 Apr 2016

Mitel Networks Limited

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016

SearchCRM

Geolocation and Mobile BPM: Benefits & Challenges
sponsored by HERE
EGUIDE: In this expert e-guide, Steve Weissman discusses the benefits that geolocation brings to mobile business process management. Learn how geolocation enables you to make customer service more specific and targeted and enhances business intelligence with geodata.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Location-Based Apps and CRM: Convenience vs Privacy Concerns
sponsored by HERE
EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK: How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

SearchCRM

Linux Goes Mobile: How LinuxONE can Empower Enterprise Mobility
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how to deliver an exceptional mobile experience with a scalable Linux platform, and utilize this open source software to leverage agile development and delivery of mobile apps. Read on to also learn to deliver on a highly responsive infrastructure that scales to meet peaks in mobile workloads.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM

Mobile CRM: Conquering the Data Integration Challenge
sponsored by Microsoft
EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM.
Posted: 24 Feb 2016 | Published: 16 Feb 2016

Microsoft

Building Mobile-First, Contextually-Aware Websites and Apps
sponsored by Oracle Corporation
EGUIDE: This expert e-guide explores how to build mobile-first, contextually-aware websites and apps that can enhance user experience and engage customers. Learn 4 steps for adopting a mobile first-perspective, and then discover how to implement and prepare for responsive web design.
Posted: 22 Feb 2016 | Published: 16 Feb 2016

Oracle Corporation

IT's Low Disk Space is the user's "Slow Response Time"
sponsored by CA Technologies
EGUIDE: It's easy for IT to get caught up on the industry side of APM, but modern strategies reveal the true value of understanding performance issues in laymen's terms. In this e-guide, learn how IT staffers at Blinds.com refocused their APM strategy and were able to see issues through the eyes of the user.
Posted: 21 Feb 2016 | Published: 14 Feb 2016

CA Technologies

Delivering high performing mobile applications with Cloud
sponsored by IBM
WEBCAST: In this webcast, you will discover how to leverage the cloud to continuously deliver high-performance mobile apps, and integrate these apps with your existing IT systems to source new avenues of revenue and transform your business.
Posted: 12 Feb 2016 | Premiered: Feb 12, 2016

IBM

Modern Mobility E-zine: February 2016
sponsored by SearchMobileComputing
EZINE: In this issue of Modern Mobility, you will explore the state of enterprise wearables, assesses their potential use cases, and take an exclusive look at the security challenges that still remain. Read on to access a Q&A with end-user computing expert Matt Kosht, who explains why app refactoring is still a niche technology.
Posted: 09 Feb 2016 | Published: 09 Feb 2016

SearchMobileComputing

Transcript: How to Build an Engaging Mobile App in 45 Days
sponsored by Magnet
TRANSCRIPT: This transcript of a recent webcast reveals 7 steps to building a highly interactive enterprise mobile app in 45 days. Learn how you can build apps quickly while encouraging and enabling better user engagement.
Posted: 05 Feb 2016 | Published: 05 Feb 2016

Magnet

Protect Revenue and Emphasize User Experience with APM Tools
sponsored by eG Innovations, Inc.
EGUIDE: Looking to boost revenue and keep your customers happy with an improved user experience? Access this expert guide to learn how to leverage the latest in application performance management (APM) tools and discover a host of approaches to evaluate end-user experience across all channels.
Posted: 05 Feb 2016 | Published: 04 Feb 2016

eG Innovations, Inc.

How to Build an Engaging Mobile App in 45 Days
sponsored by Magnet
WEBCAST: This webcast reveals 7 steps to building a highly interactive enterprise mobile app in 45 days. Learn how to not only build apps quickly, but to create one that encourages and enables user engagement.
Posted: 04 Feb 2016 | Premiered: Feb 4, 2016

Magnet

How In-App Analytics put the "User" in "User Experience"
sponsored by Hewlett Packard Enterprise
EGUIDE: In the following e-guide, Matt Schulz reveals how design thinking improves workflow and promotes innovation in app development. Also learn from experts how in-app analytics increase the likelihood of success in the design thinking outcome.
Posted: 01 Feb 2016 | Published: 24 Jan 2016

Hewlett Packard Enterprise

CRM Stories: Rogerseller
sponsored by Microsoft
RESOURCE: In this resource, Rogerseller's Geraldine Smallacombe illustrates how she was able to give her customers a more dynamic journey. Access now and learn how to achieve a social presence that engages customers and gauges sentiment, in-depth knowledge of preferences and profiles that results in better targeting, and more.
Posted: 07 Jan 2016 | Published: 24 Jun 2015

Microsoft

Meeting Market Demands for Delivery of Innovative, New Application Services
sponsored by CA Technologies
WHITE PAPER: This executive brief describes how release automation can simplify and accelerate application delivery. Explore how to develop a true DevOps culture where innovation and time to revenue are accelerated.
Posted: 07 Jan 2016 | Published: 31 Dec 2014

CA Technologies

Collaboration and Messaging Apps in the Enterprise
sponsored by Magnet
EGUIDE: In this expert e-guide, learn how new, real-time collaboration tools are driving greater productivity in the business, but more importantly, learn why CIOs should still keep an eye on the consumer messaging market.
Posted: 04 Jan 2016 | Published: 04 Jan 2016

Magnet

Top 10 Ways to Boost Mobile App Engagement Using Messaging
sponsored by Magnet
WHITE PAPER: This white paper details the top 10 ways to boost mobile app engagement using messaging strategies. Discover the messaging features that can win customer loyalty.
Posted: 28 Dec 2015 | Published: 28 Dec 2015

Magnet
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