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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Bolstering Network Security in a BYOD World
sponsored by VSS Monitoring
WHITE PAPER: This white paper discusses how you can stop the threats introduced by BYOD trends by implementing comprehensively visibility into all network traffic.
Posted: 05 Aug 2015 | Published: 31 Dec 2014

VSS Monitoring

A New User's Guide: Optimizing Your Video Network Performance
sponsored by Vyopta
EBOOK: In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
Posted: 03 Aug 2015 | Published: 03 Aug 2015


Data Agility Underpins Success for Financial Institutions in the Digital Economy
sponsored by Axway
WHITE PAPER: Organizations with data agility will be the winners; but how do you get there? In this white paper, IDC explains how financial institutions develop greater data agility, increasing revenue and demonstrating innovation. Click here to discover effective ways to use API technology to open new channels.
Posted: 30 Jul 2015 | Published: 31 Jul 2014


App Refactoring: How to Extend Application Virtualization
sponsored by StarMobile
WEBCAST: In this webcast, Todd Bryburger, CEO of Starmobile, joins Brian Madden to hash out app refactoring. They discuss how to extend application virtualization, and capitalize on all enterprise mobility spaces.
Posted: 30 Jul 2015 | Premiered: Jul 30, 2015


Shoppers Disrupted: Retailing Through the Noise
sponsored by IBM
WHITE PAPER: Continuing to put the transaction at the center of business - instead of the individual - will only work against you. This executive report lays the foundation for understanding the full potential of new technologies to enhance the customer experience.
Posted: 29 Jul 2015 | Published: 29 May 2015


What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

IDC Expert on Business Disruption: Not a CEO-Only Dilemma
sponsored by Cisco Systems, Inc.
RESOURCE: How is digital business changing the workplace? Learn what insights Charles Anderson offered on this subject and more.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Cisco Systems, Inc.

What's New in Document Capture?
sponsored by IBM
WHITE PAPER: This white paper explores how combining advanced document capture and advanced case management provides decision makers with the right content at the right time. Access now and discover 4 use cases of organizations enabling better business outcomes using these dynamic tools.
Posted: 21 Jul 2015 | Published: 31 Jan 2015


Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc.
WHITE PAPER: Discover how to re-engineer your organization to embrace the mobile moments and help effectively serve your mobile customers.
Posted: 16 Jul 2015 | Published: 24 Jan 2014

Dell, Inc.

Cloud Customer Experience Management Datasheet
sponsored by
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: This white paper outlines a revolutionary cloud based system that enables fast, effortless unified collaboration (UC). Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations.
Posted: 14 Jul 2015 | Published: 14 Jul 2015


Mobility: New Ways to Interact
sponsored by Hewlett-Packard Company
WHITE PAPER: Mobility is about more than just the device. Discover how mobility has created a new interaction model for customers, employees and partners.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

Hewlett-Packard Company

5 Ways to Make Service Frictionless for Today's Customers
sponsored by
EBOOK: This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Mobile Analytics: Reimagine Business User Experience
sponsored by SAP
RESOURCE: In this resource, find tips on how your organization can build a tailored mobile analytics environment for your end-users. Learn how to enable your audience to capture real-time insights, make instant decisions anytime, and on any device.
Posted: 07 Jul 2015 | Published: 07 Jul 2015


How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

The 10 Principles of BYOD
sponsored by IBM
WHITE PAPER: Access this white paper to discover the 10 key principles you must keep in mind as you implement a successful BYOD program.
Posted: 06 Jul 2015 | Published: 26 Aug 2014


The Changing Face of Unified Communications
sponsored by NEC
WHITE PAPER: This white paper looks at the emerging technologies for UC as a result of the cloud and how that will impact your enterprise and your workforce.
Posted: 01 Jul 2015 | Published: 01 Jul 2015


Workplace Mobility, Consumerization, and Alternative IT Strategy Drive End-user Computing Transformation
sponsored by VMware
WHITE PAPER: Access this white paper to learn how to build a desktop transformation strategy that incorporates six application desktop delivery models, endpoint choice, and a safe and secure environment for IT.
Posted: 30 Jun 2015 | Published: 31 Dec 2013


New CRM Technologies Bring Sales Success to Businesses
sponsored by
EGUIDE: In this eGuide, you'll learn how an emergency response software seller tied a new CRM platform to its inventory and back end systems. In addition, read on to discover how tablets for business are improving both sales and CEM efforts.
Posted: 30 Jun 2015 | Published: 30 Jun 2015

How a Mobile CRM Makes You More Successful
sponsored by
WHITE PAPER: The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Buyer's Essentials: What to Look for in an EMM Strategy
sponsored by
EBOOK: EMM products can contain a variety of features -- for mobile device management, mobile app management, mobile content management and more -- so they vary greatly. This guide will review the capabilities and features you'll want to consider carefully before you invest in EMM.
Posted: 26 Jun 2015 | Published: 26 Jun 2015

Your Complete CRM Handbook: Everything You Need to Know to Get Started
sponsored by
EBOOK: Is it time for your organization to invest in a CRM solution? The contents of this e-book will help you to answer that question and provide you with the information you need to get started.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

A Quick Peek at the Salesforce App
sponsored by
WHITE PAPER: You've heard of Salesforce—but is it the right CRM solution for your organization? This resource provides an introduction to the benefits and capabilities of the Salesforce mobile app for those who are interested, but not quite ready for a free trial.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

Real-time Geospatial Analytics and the Connected Car
sponsored by IBM
WEBCAST: Access this exclusive video to learn how real-time geospatial analytics can help your organization by tracking and monitoring your mobile workforce with the help of the connected car. Discover the benefits of greater visibility in all of your mobile business processes enabled by the proper data infrastructures.
Posted: 28 May 2015 | Premiered: May 28, 2015


The Multichannel Mandate Chapter 2 Title: Make Mobile, Social Channels Work
sponsored by SearchCRM
EBOOK: Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
Posted: 28 May 2015 | Published: 28 May 2015

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