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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Aerohive Enterprise Video
sponsored by Aerohive Networks
WEBCAST: There are plenty of reasons why access to wi-fi is becoming more essential to the workplace, but it can be difficult to meet the growing networking expectations as well as cut costs.
Posted: 10 Sep 2014 | Premiered: Sep 10, 2014

Aerohive Networks

Economic Value Validation
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed. The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 31 Mar 2014

Aerohive Networks

2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

Opportunities with VMware and VMware SDDC
sponsored by Avnet Technology Solutions
WEBCAST: The mobile-cloud era brings with it an increase in business and end-user expectations, and IT pays the price.
Posted: 09 Sep 2014 | Premiered: Aug 28, 2014

Avnet Technology Solutions

Opportunities with VMware and VMware Horizon 6
sponsored by Avnet Technology Solutions
WEBCAST: Today, end users are leveraging new types of devices for work, accessing Windows applications alongside non-Windows-based applications, and are more mobile than ever.
Posted: 09 Sep 2014 | Premiered: Aug 28, 2014

Avnet Technology Solutions

Understand How the Three C's Can Maximize Sales Mobility
sponsored by Oracle Corporation
RESEARCH CONTENT: As more and more users work mobile from anywhere in the field, the need for maximization in mobility becomes clear.  Read on to discover what the experts at Gartner research have found to help with just that.
Posted: 08 Sep 2014 | Published: 08 Sep 2014

Oracle Corporation

Mobile-First Enterprise: Easing The IT Burden
sponsored by Aerohive Networks
WHITE PAPER: Decisions made about access to enterprise resources today will affect how efficient and effective the IT organization is for years to come.  This, along with other challenges in mobility are daunting.  But the mobile-first enterprise is upon us.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

Aerohive Networks

An Introduction to the Mobile World
sponsored by CA Technologies.
WHITE PAPER: As enterprise mobility gains traction in the business world, there are a lot of questions IT professionals are asking.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Understand Mobile Operating Systems
sponsored by CA Technologies.
WHITE PAPER: As organizations make the switch to BYOD and other mobility strategies, making sure IT knows the ins and outs of iOS and Android operating systems is key.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
WEBCAST: Bryan Glick, Editor in Chief of Computer Weekly, sits down with Barry Maybank, Client Principal of the Digital Customer Experience at HP Enterprise Services, to discuss the drivers of going digital and how to take advantage of your customers becoming increasingly tech savvy.
Posted: 05 Sep 2014 | Premiered: Sep 5, 2014

Hewlett-Packard Limited

Mobility Affects Your Business: See if Your Architecture Is Up to the Task
sponsored by Hewlett-Packard Limited
WHITE PAPER: Your organisation's enterprise architecture is the key to mobility, contributing to your overall business success. Find out why, and learn how to adapt your enterprise architecture to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Make Enterprise Mobility Simple
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Mobility Advisory Services can help your organisation develop a mobility strategy that transforms interactions with customers, employees and partners into revenue opportunities. Learn how.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Oracle Sales Cloud Mobile for Tablet
sponsored by Oracle Corporation
VIDEO: Tune into this brief video to learn about the Oracle Sales Cloud Mobile that provides easy access to your CRM system while on the go. From one application you can manage opportunities, review pipeline, adjust forecast, email your sales team, and more.
Posted: 03 Sep 2014 | Premiered: 02 Nov 2013

Oracle Corporation

Oracle Sales Cloud Mobile for Smartphone
sponsored by Oracle Corporation
VIDEO: Tune into this brief video to learn about a mobile sales cloud app that provides easy access to your CRM system while on the go. From one application you can manage opportunities, review pipeline, adjust forecast, email your sales team, and more.
Posted: 03 Sep 2014 | Premieres: 05 Nov 2014

Oracle Corporation

Setting a Strategic Agenda for the 'Upwardly Mobile' Enterprise
sponsored by IBM
WHITE PAPER: If your organization doesn't have a well-defined mobile strategy, you're not alone. Read this paper for tips from IBM.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IBM Mobile First
sponsored by IBM
WHITE PAPER: Learn how to develop, test, run and manage hybrid and native multiplatform, mobile apps in a security-rich environment.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

Examining DRAAS, VDI, and DAAS
sponsored by Avnet Technology Solutions
EGUIDE: Correctly arming your organization with the technologies it requires can be a difficult task, especially when many services seem so similiar.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Avnet Technology Solutions

Best Practices for Building a Mobility Strategy
sponsored by Cisco Systems, Inc.
WHITE PAPER: As mobility continues to mature, computing will become location independent. Workers will look to perform any task or access any content from any location over any network.  This impacts IT in a number of ways.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Cisco Systems, Inc.

Mobility Solutions Overview For Large and Midsize Organizations
sponsored by Cisco Systems, Inc.
WHITE PAPER: Mobile technologies are having a dramatic effect on the way we live, work, learn, and play. While organizations recognize that the impact of mobility could be as great as that of the web, many are struggling with what exactly to do about it.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Cisco Systems, Inc.

iPad in Action: Cresent Construction
sponsored by Apple Inc.
WHITE PAPER: Businesses today know the importance of being able to rapidly collect information and transmit data from job to job, which is what can make mobile device management so complex. Join Apple Business experts for a free short on-demand seminar to learn more.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Apple Inc.

BYOD Design Overview
sponsored by Cisco Systems, Inc.
WHITE PAPER: There are plenty of ways to implement a BYOD solution based on the unique requirements of a specific organization.  Some take an open approach and rely on basic services, others prefer more secure ways to manage devices.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Cisco Systems, Inc.

Enabling devices and device management for your mobility/BYOD program
sponsored by Dell Software
WHITE PAPER: Read this white paper to learn how to support employees with the best devices to increase flexibility, productivity and job satisfaction. Get tips on how to reduce IT complexity as you manage a wider variety of devices, operating systems and user needs. Also, find out how Dell devices and Enterprise Mobility Management can help.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Dell Software

iPad in Action: GoodLife Team
sponsored by Apple Inc.
WHITE PAPER: Real estate isn't done in an office. Real estate is done out in the field. And iPad is there through every part of the transaction. Join Apple Business experts for this free short on-demand seminar to learn more.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Apple Inc.
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