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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Mobile Security and Risk Review
sponsored by MobileIron
WHITE PAPER: Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

MobileIron

Full-Featured Mobile CRM at your Fingertips
sponsored by Infor
WHITE PAPER: Mobile CRM tools should help put detailed customer information at your fingertips and enable you to perform key actions quickly. Discover features and functions that make these goals a reality when you access key customer information from your mobile device.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Infor

It's a Mobile World: Is Your Sales Team Equipped For Success?
sponsored by Infor
RESOURCE: 74% of sales organizations have already enabled mobile CRM access. Does your organization fit into that majority, or is it at risk for falling behind? Learn about the state of mobility today and the importance of mobile CRM access for your sales team.
Posted: 03 Nov 2016 | Published: 03 Nov 2016

Infor

Advice on Platform-as-a-Service Uses and Offerings
sponsored by ComputerWeekly.com
RESOURCE: IoT presents a strong use case for investing in PaaS, but it's only one in a crowd. Access our expert guide to find out how your organization can use PaaS for many types of application and cloud integration projects, and future uses.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

ComputerWeekly.com

Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes
sponsored by TechTarget
RESOURCE: This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.
Posted: 18 Oct 2016 | Published: 18 Oct 2016

TechTarget

Case Study: How Honda France Consolidated Their BI Platforms
sponsored by Yellowfin
CASE STUDY: This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. Learn how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.
Posted: 16 Sep 2016 | Published: 16 Sep 2016

Yellowfin

Deliver Secure Applications to Boost Business Productivity on Mobile Devices
sponsored by Citrix
VIDEO: Tune into this video to discover how to enforce mobile business productivity with virtual application deployment that keeps apps and data secure in the data center. Watch now to assure your mobile workforce of a user-friendly experience with secure remote access, enterprise file sync and share, and more.
Posted: 30 Aug 2016 | Premiered: 16 Aug 2016

Citrix

CW Benelux ezine August 2016
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.
Posted: 15 Aug 2016 | Published: 15 Aug 2016

ComputerWeekly.com

Benefit from Automated Services Without Sacrificing Customer Experience Using Enterprise Intelligent Assistants (EIAs)
sponsored by [24]7
RESOURCE: Enterprise intelligent assistants (EIAs) are growing in popularity but do you have the knowledge that you need to choose the right one? In this Opus Research report, learn 8 core characteristics of highly successful EIAs. Discover how you can benefit from automated services without sacrificing quality customer experience.
Posted: 09 Aug 2016 | Published: 31 Aug 2015

[24]7

The Future of Retail Customer Experience
sponsored by [24]7
WHITE PAPER: 71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

[24]7

Digital Marketing 101: The Key to Engagement Marketing
sponsored by Marketo
WHITE PAPER: 48% of consumers start their inquiries on search engines. Discover just what digital marketing means, why you need to take advantage of it and how to properly utilize it to ensure your organization stays relevant and competitive in an increasingly digital world.
Posted: 25 Jul 2016 | Published: 31 Dec 2015

Marketo

Operating a Next-Generation Utility: Driving Performance through Enterprise Asset Management
sponsored by Infor
WHITE PAPER: From aging infrastructures to outdated business systems, you need a way to systematically and efficiently turn operations obstacles into opportunities before they further impede organizational performance. Access this white paper and learn ways to benefit from integrated enterprise asset management (EAM).
Posted: 19 Jul 2016 | Published: 13 Jan 2016

Infor

Creative Strategies Yield Greater Customer Insight
sponsored by SearchCRM
EBOOK: To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers. Discover how to plug the holes in your business' customer experience strategy.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

SearchCRM

4 Crucial Enterprise Mobility Mistakes to Avoid
sponsored by Microsoft
EGUIDE: Discover four big mistakes you'll want to avoid to stay out of the mobile initiative doghouse. With proper planning, you can clear away many of the roadblocks to mobility success.
Posted: 10 Jun 2016 | Published: 03 Jun 2016

Microsoft

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

Location-Based Services Transforming Real-Time Sales and Marketing
sponsored by SearchCRM
EBOOK: Mobile location-based services offer a treasure trove of customer data, but companies must walk a fine line between sound marketing and personal privacy.
Posted: 18 Aug 2016 | Published: 16 Aug 2016

SearchCRM

Four Ways A Mobility Project Can Transform Your Business
sponsored by Hewlett Packard Enterprise
EGUIDE: To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard Enterprise

The Growing Presence of Mobile Financial Apps
sponsored by Sage Live
EGUIDE: In this expert e-guide, Linda Rosencrance reveals what experts are saying about mobile applications, including how they are empowering financial workers to expand access to customer data, improve accuracy, and efficiency of reporting processes.
Posted: 11 Aug 2016 | Published: 10 Aug 2016

Sage Live

Using HANA for Digital Transformation
sponsored by SAP
EGUIDE: The ability to process rapid-firing reams of IoT data can help you make it in our mobile-, social-, and cloud-driven era. In this guide, learn from experts how you (and how certain tools) can provide a smooth, effective digital transformation for maximum benefits.
Posted: 11 Jul 2016 | Published: 04 Jul 2016

SAP

A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Customer Experience Is the Battleground
sponsored by Avaya CenturyLink
RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Avaya CenturyLink

CRM is the Key to Getting Customers to Renew and Spend More Money With You
sponsored by Infor
WHITE PAPER: It's no secret that increasing customer retention significantly boosts profit – and it takes modern CRM strategies to get there. That's why it might be time for you to take another look at your CRM tools. Use this white paper to help your assess how valuable and functional your CRM apps really are or to help jumpstart your next implementation.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Infor

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Salesforce Sales Cloud Helps Reps Seal the Deal
sponsored by SearchCRM
EBOOK: In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.
Posted: 19 May 2016 | Published: 19 May 2016

SearchCRM
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