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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Mobile Security and Risk Review
sponsored by MobileIron
WHITE PAPER: Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

MobileIron

Advice on Platform-as-a-Service Uses and Offerings
sponsored by ComputerWeekly.com
RESOURCE: IoT presents a strong use case for investing in PaaS, but it's only one in a crowd. Access our expert guide to find out how your organization can use PaaS for many types of application and cloud integration projects, and future uses.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

ComputerWeekly.com

How to Create a Happy, Connected Workforce
sponsored by Lenovo
EBOOK: Mobility is shaping the future workforce, and why not? Every employee gains a yearly average of 240 hours of productivity from mobile working. Access thie e-book to learn the 5 simple steps to create a connected workforce that is happy and productive.
Posted: 21 Oct 2016 | Published: 21 Oct 2016

Lenovo

Case Study: How Honda France Consolidated Their BI Platforms
sponsored by Yellowfin
CASE STUDY: This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. Learn how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.
Posted: 16 Sep 2016 | Published: 16 Sep 2016

Yellowfin

Deliver Secure Applications to Boost Business Productivity on Mobile Devices
sponsored by Citrix
VIDEO: Tune into this video to discover how to enforce mobile business productivity with virtual application deployment that keeps apps and data secure in the data center. Watch now to assure your mobile workforce of a user-friendly experience with secure remote access, enterprise file sync and share, and more.
Posted: 30 Aug 2016 | Premiered: 16 Aug 2016

Citrix

CW Benelux ezine August 2016
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.
Posted: 15 Aug 2016 | Published: 15 Aug 2016

ComputerWeekly.com

The Future of Retail Customer Experience
sponsored by [24]7
WHITE PAPER: 71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

[24]7

Salesforce Sales Cloud Helps Reps Seal the Deal
sponsored by SearchCRM
EBOOK: In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Plus, explore the pros and cons of the Salesforce Sales Cloud.
Posted: 19 May 2016 | Published: 19 May 2016

SearchCRM

Tackling Workplace Mobility
sponsored by VMware
WHITE PAPER: 84% of employees use a mobile device during their work day and as mobility takes over the workplace, problems with security, compliance, and cost begin to pop up. Learn more about the mobile takeover and find a solution that tackles these challenges.
Posted: 18 May 2016 | Published: 29 Apr 2016

VMware

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

Location-Based Services Transforming Real-Time Sales and Marketing
sponsored by SearchCRM
EBOOK: Mobile location-based services offer a treasure trove of customer data, but companies must walk a fine line between sound marketing and personal privacy.
Posted: 18 Aug 2016 | Published: 16 Aug 2016

SearchCRM

Four Ways A Mobility Project Can Transform Your Business
sponsored by Hewlett Packard Enterprise
EGUIDE: To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.
Posted: 16 Aug 2016 | Published: 11 Aug 2016

Hewlett Packard Enterprise

The Growing Presence of Mobile Financial Apps
sponsored by Sage Live
EGUIDE: In this expert e-guide, Linda Rosencrance reveals what experts are saying about mobile applications, including how they are empowering financial workers to expand access to customer data, improve accuracy, and efficiency of reporting processes.
Posted: 11 Aug 2016 | Published: 10 Aug 2016

Sage Live

Using HANA for Digital Transformation
sponsored by SAP
EGUIDE: The ability to process rapid-firing reams of IoT data can help you make it in our mobile-, social-, and cloud-driven era. In this guide, learn from experts how you (and how certain tools) can provide a smooth, effective digital transformation for maximum benefits.
Posted: 11 Jul 2016 | Published: 04 Jul 2016

SAP

A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Customer Experience Is the Battleground
sponsored by Avaya CenturyLink
RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Avaya CenturyLink

Creative Strategies Yield Greater Customer Insight
sponsored by SearchCRM
EBOOK: To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers. Discover how to plug the holes in your business' customer experience strategy.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

SearchCRM

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Seamless Communications and Collaboration for the Connected Mobile Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: From this white paper, discover how you can achieve seamless, real-time mobile collaboration in your enterprise. Read on to learn how to leverage existing business apps, embedded real-time communications, and collaboration to boost the agility of your connected mobile enterprise.
Posted: 12 Apr 2016 | Published: 12 Apr 2016

Mitel Networks Limited

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016

SearchCRM

Geolocation and Mobile BPM: Benefits & Challenges
sponsored by HERE
EGUIDE: In this expert e-guide, Steve Weissman discusses the benefits that geolocation brings to mobile business process management. Learn how geolocation enables you to make customer service more specific and targeted and enhances business intelligence with geodata.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Location-Based Apps and CRM: Convenience vs Privacy Concerns
sponsored by HERE
EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK: How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

SearchCRM
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