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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Making CRM Easy and Accessible for Small-to-Midsize Businesses
sponsored by Microsoft
WHITE PAPER: This brief resource provides guidance for small-to-midsize businesses on adopting CRM technologies to better engage customers. Uncover pitch guidance scenarios and key talking points to help you build a case for buying CRM tools.
Posted: 25 Mar 2016 | Published: 25 Mar 2016

Microsoft

Case Study: Mobile Game Developer Adopts Analytics Platform to Improve User Experiences
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This brief case study describes the analytics strategy that allowed a mobile gaming company to reduce time spent on queries from two to four hours to minutes or seconds. Discover how they were able to improve the customer experience, deploy the analytics platform in the cloud, and more.
Posted: 15 Mar 2016 | Published: 30 Nov 2015

Hewlett-Packard Enterprise

Real-time Data Analytics Improves the Customer Experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Access this brief resource to learn about a strategy to analyze billions of rows of customer data and return results in seconds. Discover how this approach can improve the user experience, reduce customer churn, and more.
Posted: 14 Mar 2016 | Published: 31 Dec 2015

Hewlett-Packard Enterprise

The Key is Accessibility: Five Ways to Improve Customer Service
sponsored by Mitel Networks Limited
WHITE PAPER: Read this white paper to boost your customer service levels by leveraging the mobility of your agents, as well as your customers. Access this paper to discover 5 ways to improve your customer service availability.
Posted: 14 Mar 2016 | Published: 31 Dec 2014

Mitel Networks Limited

The Role of Mobile Apps in Car Sharing & Private Ownership
sponsored by HERE
WHITE PAPER: This blog post discusses the pros and cons of car sharing for both personal users and the economy. Learn about mobile applications that enable cars to recognize the driver, load his or her profile, and adjust everything from the music playlist to the position of the seat or mirror.
Posted: 11 Mar 2016 | Published: 17 Oct 2014

HERE

The Rise of Shared Transport and the Future of Private Car Ownership
sponsored by HERE
WHITE PAPER: This blog post addresses how carmakers will need to respond to trends driven by cab-hailing mobile apps. Discover why it's not enough for carmakers to recreate the smartphone experience in private cars and learn how mobile applications will influence the auto industry in the future.
Posted: 10 Mar 2016 | Published: 29 May 2015

HERE

How E-Hailing Apps Easy Taxi, MetroView, and Grab Taxi Quickly Locate Cars
sponsored by HERE
WHITE PAPER: This blog post describes a mapping solution that enables e-hailing mobile applications to provide optimal user experiences. Learn about the benefits that cab-hailing apps like Easy Taxi, MetroView, and Grab Taxi have experienced with this solution.
Posted: 10 Mar 2016 | Published: 25 Sep 2014

HERE

Five Ways to Attract and Retain the Best People
sponsored by Mitel Networks Limited
WHITE PAPER: Access this resource to discover 5 strategies to attract and retain the best employees with the promise of enterprise mobility. Learn how to expand your hiring pool from local to global, provide your workers with a virtual workspace, and more.
Posted: 10 Mar 2016 | Published: 31 Dec 2015

Mitel Networks Limited

Five Ways to Improve Reachability in Your Organization
sponsored by Mitel Networks Limited
WHITE PAPER: The truth is that being mobile doesn't equate to being productive: being reachable does. From this white paper, gain insight into 5 ways to improve reachability in your organization, and maximize productivity based on the mobile devices your employees already bring to the office.
Posted: 10 Mar 2016 | Published: 31 Dec 2014

Mitel Networks Limited

Modern Mobility: Five Ways to Be More Productive at Work
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper, you will discover five ways you can improve employee productivity in your organization by maximizing on BYOD and optimizing enterprise mobility policies for remote work. Read on to improve mobile networking and communication experience for your workers.
Posted: 08 Mar 2016 | Published: 31 Dec 2014

Mitel Networks Limited

The ABCs of Mobile Device Management
sponsored by IBM MaaS360
WHITE PAPER: In this white paper, you learn about the basics of Mobile Device Management (MDM) and gain a broad perspective on MDM as a whole, including expert advice on Over-the-Air (OTA) configuration, wiping corporate data on mobile devices, and much more.
Posted: 03 Mar 2016 | Published: 03 Mar 2016

IBM MaaS360

Thinking Outside the Container: How to Overcome MDM Limitations
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Access this paper to implement MAM/MDM solutions that don't contain the user and constrain the benefits of mobility, and which empower the user by enabling the new capabilities found in the native mobile OS.
Posted: 02 Mar 2016 | Published: 02 Mar 2016

Matrix42

A Guide to Mobile Application Delivery and Investment Protection
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to integrate your mobile applications management (MAM) into your existing infrastructures to allow remote management of app delivery, security, configuration and access – without the need for proprietary proxy servers.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

Geolocation and Mobile BPM: Benefits & Challenges
sponsored by HERE
EGUIDE: In this expert e-guide, Steve Weissman discusses the benefits that geolocation brings to mobile business process management. Learn how geolocation enables you to make customer service more specific and targeted and enhances business intelligence with geodata.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

Location-Based Apps and CRM: Convenience vs Privacy Concerns
sponsored by HERE
EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE

The Global Evolving Workforce Study
sponsored by Dell, Inc. and Intel®
WHITE PAPER: The following extensive white paper examines the evolving workplace in relation to new technologies permeating the business environment. View now and gain an understanding of the change taking place, how it affects technology adoption, workspace ergonomics, career evolution, and much more.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

Dell, Inc. and Intel®

The CIO's Guide to Avoiding IT Irrelevance: Build a Bridge with BYOD
sponsored by Matrix42
WHITE PAPER: Discover 7 crucial steps to avoid IT irrelevance by beating Shadow IT with BYOD. Dig into the key aspects of this EMM-based approach, and learn how to eliminate barriers for users with self-service and social ITSM, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

The Factory of the Future: Where Information Technology and Operational Technology Converge
sponsored by Infor
WHITE PAPER: This white paper details five IT forces driving the modernization of manufacturing. From cloud computing to the Internet of Things, uncover ways you can harness several IT capabilities to fully benefit from the tools set to transform manufacturing.
Posted: 26 Feb 2016 | Published: 26 Feb 2016

Infor

From Valuable to Vital: Why Companies Are Getting Serious About Social Media
sponsored by Infor
WHITE PAPER: What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.
Posted: 24 Feb 2016 | Published: 24 Feb 2016

Infor

Mobile CRM: Conquering the Data Integration Challenge
sponsored by Microsoft
EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM.
Posted: 24 Feb 2016 | Published: 16 Feb 2016

Microsoft

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016

SearchCRM

Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK: How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

SearchCRM

Linux Goes Mobile: How LinuxONE can Empower Enterprise Mobility
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how to deliver an exceptional mobile experience with a scalable Linux platform, and utilize this open source software to leverage agile development and delivery of mobile apps. Read on to also learn to deliver on a highly responsive infrastructure that scales to meet peaks in mobile workloads.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM

How to Unleash the Full Potential of Linux
sponsored by IBM
WHITE PAPER: In this white paper, you will discover a next-gen portfolio of hardware, software, and services that are tailored for Linux and your business-critical applications, utilizing the flexibility and agility of the open-source revolution. Read on to create an agile cloud infrastructure to meet new business demands, and more.
Posted: 24 Feb 2016 | Published: 31 Aug 2015

IBM

Building Mobile-First, Contextually-Aware Websites and Apps
sponsored by Oracle Corporation
EGUIDE: This expert e-guide explores how to build mobile-first, contextually-aware websites and apps that can enhance user experience and engage customers. Learn 4 steps for adopting a mobile first-perspective, and then discover how to implement and prepare for responsive web design.
Posted: 22 Feb 2016 | Published: 16 Feb 2016

Oracle Corporation
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