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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
1 - 25 of 202 Matches Previous Page  |  Next Page
How Process Manufacturers Can Prepare for the Factory of the Future
sponsored by Infor
WHITE PAPER: We're about to go through a fourth industrial revolution, but what does that mean for the future of process manufacturing and the factory of the future? Discover the five IT forces driving modernization, the five technologies the future is being founded on, and more.
Posted: 18 Oct 2016 | Published: 30 Sep 2016


Baking and the Digital Revolution: Meeting the New Customer Expectation
sponsored by Magenic
WHITE PAPER: Banking is undergoing a digital revolution, due largely to mobile capabilities, in order to keep pace with customer expectations. Discover which services your customers expect to be handled digitally or in-person, and how to deliver the speed and agility they demand without stretching yourself too thin.
Posted: 06 Oct 2016 | Published: 30 Sep 2016


The Top Ten Things CIOs Ask About Enterprise Mobility
sponsored by MobileIron
WHITE PAPER: As consumers become more mobile, they want their work lives to be just as flexible and responsive to their needs. This white paper provides the top ten questions most commonly asked by CIOs about enterprise mobility. Access now to see the answers to these questions that will assist your construction of a mobility strategy.
Posted: 13 Sep 2016 | Published: 29 Jul 2016


Optimize the Value of Your Business Model for a Digital Era
sponsored by SAP
WHITE PAPER: To embrace the digital economy, a strategy is needed to put disruptive technologies to best use and improve customer experience. Explore ways to support people and processes and enable your mobile, social, and IoT transformation.
Posted: 08 Sep 2016 | Published: 08 Sep 2016


The Power of the Patient Experience: 8 Ways to Increase Satisfaction
sponsored by Medfusion
WHITE PAPER: Learn 8 guidelines for engaging and activating your patient base to boost retention rates, bottom line, and—most importantly of all—patient satisfaction. You will learn how to deliver a mobile-friendly experience to your patients, properly advertise resources, and more.
Posted: 30 Aug 2016 | Published: 30 Aug 2016


Close the Customer Communication Gap: How to Use Notifications
sponsored by Twilio
WHITE PAPER: Learn how to keep customers informed and up-to-date with notifications, as well as why you need to incorporate them into your applications. Access this white paper now to discover how Uber and 4 other successful companies have used notifications to deliver superior customer experiences.
Posted: 19 Aug 2016 | Published: 19 Aug 2016


Improve Web Performance and Meet End-User Expectations
sponsored by Akamai
WHITE PAPER: When one second means the difference between a 56% increase in bounce rate or a 27% increase in conversion rate, you can't afford to have low web performance. Learn about the three essentials of web performance: scale, performance, and intelligence, and the role each plays into delivering the best possible web performance.
Posted: 10 Aug 2016 | Published: 30 Oct 2015


Building High-Performance Mobile Experiences
sponsored by Akamai
WHITE PAPER: What constitutes great mobile performance? How can you tell where your app falls in regards to performance quality? This Forrester report explores the problem areas concerning mobile performance and gives guidance when it comes to issues of quality.
Posted: 09 Aug 2016 | Published: 18 Nov 2015


How to optimize APIs, apps and sites to please mobile customers
sponsored by Akamai
WHITE PAPER: While mobility provides amazing opportunities for business growth, the rapid rate of mobile adoption represents unprecedented challenges in mobile delivery. In this e-book, learn about challenges in mobile delivery and how to master them by optimizing for fast APIs, mobile apps, and mobile sites.
Posted: 09 Aug 2016 | Published: 29 Apr 2016


The Future of Retail Customer Experience
sponsored by [24]7 Customer, Inc.
WHITE PAPER: 71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

[24]7 Customer, Inc.

Digital Marketing 101: The Key to Engagement Marketing
sponsored by Marketo
WHITE PAPER: 48% of consumers start their inquiries on search engines. Discover just what digital marketing means, why you need to take advantage of it and how to properly utilize it to ensure your organization stays relevant and competitive in an increasingly digital world.
Posted: 25 Jul 2016 | Published: 31 Dec 2015


Operating a Next-Generation Utility: Driving Performance through Enterprise Asset Management
sponsored by Infor
WHITE PAPER: From aging infrastructures to outdated business systems, you need a way to systematically and efficiently turn operations obstacles into opportunities before they further impede organizational performance. Access this white paper and learn ways to benefit from integrated enterprise asset management (EAM).
Posted: 19 Jul 2016 | Published: 13 Jan 2016


Omni-Channel Strategies for a Complex World
sponsored by UXC Oxygen
WHITE PAPER: Lead your digital business by embracing and enabling omni-channel commerce. Discover ways to enable your customers and prospects to interact, engage, and transact on any device.
Posted: 18 Jul 2016 | Published: 18 Jul 2016

UXC Oxygen

Enable Commerce Anywhere
sponsored by UXC Oxygen
WHITE PAPER: Today, you need to be able to sell and communicate to customers consistently across web, mobile, social, and other Internet-enabled channels. Discover ways to overcome the challenges of running and developing a digital business.
Posted: 18 Jul 2016 | Published: 18 Jul 2016

UXC Oxygen

Build and Manage Highly Personalized Customer Experiences
sponsored by UXC Oxygen
WHITE PAPER: Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies and learn to build these experiences into seamless, cohesive omni-channel experiences.
Posted: 14 Jul 2016 | Published: 14 Jul 2016

UXC Oxygen

Deliver Contextual Customer Experiences and Join the Digital Evolution
sponsored by UXC Oxygen
WHITE PAPER: 22% of CEOs believe that business model change dictates the next big thing. Discover why delivering a contextual customer experience is key to meeting new expectations and thriving in the new era, and learn how to integrate all digital and physical touch points for a seamless customer experience.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

UXC Oxygen

Mobilize Customers -- And your Potential
sponsored by UXC Oxygen
WHITE PAPER: Mobile means more than just a "portable website." Discover ways to bolster your mobile business initiatives with a fully integrated infrastructure, so you can drive sales and optimize processes.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

UXC Oxygen

CRM is the Key to Getting Customers to Renew and Spend More Money With You
sponsored by Infor
WHITE PAPER: It's no secret that increasing customer retention significantly boosts profit – and it takes modern CRM strategies to get there. That's why it might be time for you to take another look at your CRM tools. Use this white paper to help your assess how valuable and functional your CRM apps really are or to help jumpstart your next implementation.
Posted: 28 Jun 2016 | Published: 31 Dec 2015


Spotlight Opens Up New Web Channels
sponsored by UXC Oxygen
WHITE PAPER: While assessing potential e-commerce solutions, Spotlight Pty Ltd faced a number of key considerations. Learn how the home goods company implemented a multi-site / multi-brand customer experience that helped them generate more revenue.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

UXC Oxygen

Mobile Solutions for IBM LinuxONE
sponsored by IBM
WHITE PAPER: Delivering the best possible mobile experience is critical to staying competitive. Learn about a solution that combines the open and industry-leadingaspects of Linux with proven qualities of service resulting in the mostscalable enterprise-grade Linux environment.
Posted: 17 Jun 2016 | Published: 31 Aug 2015


The Impact of Big Data, Mobile, Customer Expectations and Cloud on Analytics
sponsored by IBM
WHITE PAPER: Big data, mobility and cloud computing are all part of a major shift in analytics, forcing the need for a new approach. Read on to learn about today's requirements for business-critical analytics.
Posted: 16 Jun 2016 | Published: 27 Feb 2015


LinuxONE solution brief
sponsored by IBM
WHITE PAPER: Mobile, big data and cloud are more than just trends, they're the future of computing. Learn about a solution that delivers on these computing platforms to meet increasing client demands and optimizes your existing Linux investments.
Posted: 16 Jun 2016 | Published: 31 Aug 2015


BYOD Mobile Device Management
sponsored by IBM
WHITE PAPER: Discover a management solution that can streamline access, compliance, and protection for BYOD from a single screen. Learn how to provision, protect and manage your devices easily; configure email, calendar, contacts, Wi-Fi and VPN profiles to quickly onboard users; set security policies and enforce them with automated compliance actions; and more.
Posted: 16 Jun 2016 | Published: 31 Dec 2015


A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

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