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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
1 - 25 of 177 Matches Previous Page  |  Next Page
Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals frequently asked questions by consumers regarding mobile security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

HID Global

7 Features You'll Find in the Most Advanced DLP Systems
sponsored by Symantec & Blue Coat Systems
WHITE PAPER: Cloud services and mobile devices have made the challenges of safeguarding company data even more severe. Explore this white paper to find 7 key features to look for when evaluating a DLP system for your company.
Posted: 17 Oct 2017 | Published: 17 Oct 2017

Symantec & Blue Coat Systems

Exxel Outdoors Sees Triple Digit Mobile Growth
sponsored by BigCommerce
WHITE PAPER: Exxel Outdoors, a sports and outdoors company, faced a problem: The headache of managing various content and ecommerce systems was weighing on their small team. In this case study, learn how Exxel Outdoors was able to manage their sites effectively and grow their mobile brand with an ecommerce platform.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

BigCommerce

Mobile Device Inventory: The First Step in Enterprise Mobile Management
sponsored by Snow Software
WHITE PAPER: Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.
Posted: 12 Oct 2017 | Published: 31 Dec 2016

Snow Software

How the IoT is Leading the Future of Field Service
sponsored by Microsoft
WHITE PAPER: Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

Make Your Digital Transformation Strategy A Reality
sponsored by Lenovo
WHITE PAPER: Regardless of what your digital transformation (DX) strategy looks like, it should be able to meet three key objectives. Download this white paper to discover how your organisation can enable workers to be mobile and productive, streamline internal operations, and ensure seamless collaboration via an effective cloud strategy.
Posted: 27 Sep 2017 | Published: 27 Sep 2017

Lenovo

Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER: The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017

Cherwell

Mobile Security and Risk Review
sponsored by MobileIron
WHITE PAPER: Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

MobileIron

Optimize the Value of Your Business Model for a Digital Era
sponsored by SAP
WHITE PAPER: To embrace the digital economy, a strategy is needed to put disruptive technologies to best use and improve customer experience. Explore ways to support people and processes and enable your mobile, social, and IoT transformation.
Posted: 08 Sep 2016 | Published: 08 Sep 2016

SAP

The Future of Retail Customer Experience
sponsored by [24]7
WHITE PAPER: 71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

[24]7

Operating a Next-Generation Utility: Driving Performance through Enterprise Asset Management
sponsored by Infor
WHITE PAPER: From aging infrastructures to outdated business systems, you need a way to systematically and efficiently turn operations obstacles into opportunities before they further impede organizational performance. Access this white paper and learn ways to benefit from integrated enterprise asset management (EAM).
Posted: 19 Jul 2016 | Published: 13 Jan 2016

Infor

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

From Valuable to Vital: Why Companies Are Getting Serious About Social Media
sponsored by Infor
WHITE PAPER: What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.
Posted: 24 Feb 2016 | Published: 24 Feb 2016

Infor

Where to Place Your CX Bets in 2016
sponsored by [24]7
WHITE PAPER: Discover how to accelerate your customer experience (CX) projects' time-to-value by utilizing the latest in digital technology investments, and access 5 expert tips for digital CX. Read on for insights on fostering superior customer experience in your enterprise by honoring the mobile experience.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

[24]7

7 Keys to Delivering a Rock Star Customer Service Experience
sponsored by [24]7
WHITE PAPER: In this resource, you will learn 7 keys to delivering a stellar customer service experience that can differentiate your digital self-service capabilities from your competitors.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

[24]7

What Changing Mobile Communications Mean for Your Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Delivering a Digital Customer Experience for Today's Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Mitel Networks Limited

The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware

A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Seamless Communications and Collaboration for the Connected Mobile Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: From this white paper, discover how you can achieve seamless, real-time mobile collaboration in your enterprise. Read on to learn how to leverage existing business apps, embedded real-time communications, and collaboration to boost the agility of your connected mobile enterprise.
Posted: 12 Apr 2016 | Published: 12 Apr 2016

Mitel Networks Limited
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