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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
1 - 25 of 199 Matches Previous Page  |  Next Page
Enterprise Case Study: Enabling a More Mobile Way of Working
sponsored by Citrix
WHITE PAPER: By reading this resource, you'll learn how EMM bolsters organizations looking to embrace digital workspaces, and examine how Worldpay reduced IT infrastructure complexities and transformed the way their employees work with an enterprise mobility investment predicated on BYO support and remote flexibility.
Posted: 27 Apr 2017 | Published: 08 Dec 2016

Citrix

Desktop and App Virtualization Integration for Comprehensive Enterprise Mobility
sponsored by Citrix
WHITE PAPER: Learn how to integrate your app and desktop virtualization into a secure EMM solution—enabling IT to store endpoints in a centralized data center or cloud so they can be easily managed at all times. Read on to empower the workforce with anytime, anywhere access to Windows desktops and apps with 5 instructions for integration.
Posted: 27 Apr 2017 | Published: 28 Feb 2016

Citrix

Sanity Check: Why Deploy Data Usage Management?
sponsored by Wandera
WHITE PAPER: Learn how to analyze and control your enterprise's mobile data usage, possibly reducing your data usage bill by 30%.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

Wandera

What Changing Mobile Communications Mean for Your Business
sponsored by Mitel Networks Limited
WHITE PAPER: In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

Delivering a Digital Customer Experience for Today's Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Mitel Networks Limited

The Importance of Integrated Team Communications
sponsored by Mitel Networks Limited
WHITE PAPER: In this white paper learn about integrated team collaboration and how it could benefit your business.
Posted: 07 Apr 2017 | Published: 30 Dec 2016

Mitel Networks Limited

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

Mitel Networks Limited

The Mobile Testing Checklist: A guide to help investigate mobile testing solutions
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper serves as a mobile testing checklist. You will find a guide to help investigate mobile testing solutions. Included are 3 steps to selecting a balanced approach to assess tools with a user experience mindset, to help ease the daunting task of selecting the right solution for user experience testing.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

Hewlett Packard Enterprise

When Every Touchpoint is a Transaction: How Retail Brands Can Adapt to the New Customer Journey
sponsored by Salesforce.com
WHITE PAPER: This report discusses trends and best practices for engaging and selling to customers on the channel of their choice. Learn what leading tech brands, such as Pinterest, are doing to reach fast-growing social media and mobile users.
Posted: 22 Feb 2017 | Published: 22 Feb 2017

Salesforce.com

Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers
sponsored by Salesforce.com
WHITE PAPER: Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Salesforce.com

Protecting and Empowering Your Connected Organization
sponsored by Microsoft
WHITE PAPER: Identity management, device management, and information protection have drastically changed due to the rise of mobility. Access this e-book to learn how to get the protection you need for your mobile enterprise.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Microsoft

Windows 10 and Mobile Device Management
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how Windows 10 MDM features will impact the mobile devices in your enterprise for the better.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Microsoft

Mobile DevOps: Keeping Your Company Ahead Of The Customer Competition
sponsored by Microsoft
WHITE PAPER: 40% of users are less likely to come back to a mobile app if it doesn't satisfy their needs. With such high stakes, your company can't afford to lose out. Luckily, DevOps for mobile apps can help you stay on top of user expectations. Discover how you can successfully use DevOps to retain high quality apps with automated testing.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Microsoft

The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales
sponsored by SOTI Inc.
WHITE PAPER: When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."
Posted: 31 Jan 2017 | Published: 31 Jan 2017

SOTI Inc.

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Mitel Networks Limited

How to Write a Mobile Policy Document Employees will Actually Follow
sponsored by BlackBerry
WHITE PAPER: How do you construct a mobile policy that ensures productivity and protection? This white paper is your guide to building a policy document that users will actually follow. End user confusion and empower your enterprise now.
Posted: 23 Jan 2017 | Published: 30 Dec 2016

BlackBerry

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

Support Apps, Support Business Objectives
sponsored by SOTI Inc.
WHITE PAPER: In this white paper discover a toolkit that can help you manage remote support for your mobile devices and apps. Find key features of this program inside like live two-way chat between IT and users, remote helpdesk training, screen capture to enable proactive investigation of app errors, and more.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

SOTI Inc.

The CIO’s Guide to UEM: 10 Critical Decision Points
sponsored by BlackBerry
WHITE PAPER: Based on real-world research input from Fortune 500 companies, and insights from mobility analysts and experts, this guide is designed to help you reimagine your strategy for a new era of mobility.
Posted: 20 Dec 2016 | Published: 30 Oct 2015

BlackBerry

Future Focus: Is Your Enterprise Ready for IoT?
sponsored by BlackBerry
WHITE PAPER: This white paper details the challenges presented by IoT, and how your enterprise mobility management (EMM) strategy must adapt. The possibilities of IoT are endless, but all these endpoints need to be managed securely and effectively.
Posted: 14 Dec 2016 | Published: 25 Jul 2016

BlackBerry

A UEM Checklist for CIOs
sponsored by BlackBerry
WHITE PAPER: This white paper is your starting point for choosing a UEM solution. It's derived from third-party research and best practices. It covers the critical areas you'll need to think through as you arrive at a decision.
Posted: 14 Dec 2016 | Published: 30 Sep 2016

BlackBerry

The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware
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