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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
1 - 25 of 214 Matches Previous Page  |  Next Page
10 Essential Elements for Secure EMM
sponsored by Citrix
WHITE PAPER: This resource offers 10 key guidelines to securing mobile strategies so that organizations are confident in their defenses against theft and loss while users are satisfied with performance.
Posted: 28 Jul 2015 | Published: 15 Oct 2014

Citrix

What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

Dynamic Document Capture for Advanced Case Management
sponsored by IBM
WHITE PAPER: Read this white paper to learn combining advanced document capture and advanced case management provides decision makers with the right content at the right time. Additionally, hear specific examples of organizations enabling better business outcomes using these dynamic tools.
Posted: 21 Jul 2015 | Published: 31 Jan 2015

IBM

Service Cloud Datasheet
sponsored by Salesforce.com
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this free datasheet to gain a quick overview of the main capabilities to help you select the right Service Cloud edition for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Salesforce.com

Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations, increasing employee satisfaction and producutivity.
Posted: 14 Jul 2015 | Published: 14 Jul 2015

Vodafone/Cisco

Mobility: New Ways to Interact
sponsored by Hewlett-Packard Company
WHITE PAPER: Mobility is about more than just the device. Discover how mobility has created a new interaction model for customers, employees and partners.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

TOPICS:  Mobile CRM
Hewlett-Packard Company

8 Ways To Do Mobile Appointment Booking Right
sponsored by ClickSoftware
WHITE PAPER: This e-book provides industry best practices for mobile appointment booking. Read now for eight guidelines to deploying a quality appointment booking app that gives the best customer experience possible, while considering the sensitive issues around a profitable operation.
Posted: 09 Jul 2015 | Published: 09 Jul 2015

ClickSoftware

How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by Salesforce.com
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

The 10 Principles of BYOD
sponsored by IBM
WHITE PAPER: Access this white paper to discover the 10 key principles you must keep in mind as you implement a successful BYOD program.
Posted: 06 Jul 2015 | Published: 26 Aug 2014

IBM

Top 5 Reasons Retailers Go Google
sponsored by Cloud Sherpas
WHITE PAPER: Many retailers are building an amazing, immersive mobile presence through interactive apps that match the brand and help customers locate stores. It also helps stores recognize customers across all channels, providing a seamless shopping experience and more personalized offers.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Cloud Sherpas

The Changing Face of Unified Communications
sponsored by NEC
WHITE PAPER: Download and discover the key emerging technologies in the UC market and learn how you can keep up with trends to enhance customer engagement in mobile business.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

NEC

The Rise of Mobility and the Need for Enterprise Mobility Management and Security
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this white paper and learn why enterprise mobility is the key for organizations to address immediate challenges such as BYOD and application management, as well as to establish long-term competitive advantages regardless of geographic region.
Posted: 01 Jul 2015 | Published: 30 Jun 2015

Dell, Inc. and Intel®

Measure, Analyze and Manage: Optimizing Marketing Results with Business Analytics
sponsored by Cortell
WHITE PAPER: Marketers, relieve your top pressures. Discover how to engage the multichannel customer and create more successful campaigns by making your analytics more actionable. In addition, learn how to avoid common mistakes marketers make when building out marketing programs.
Posted: 30 Jun 2015 | Published: 30 Apr 2014

Cortell

How a Mobile CRM Makes You More Successful
sponsored by Salesforce.com
WHITE PAPER: The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Salesforce.com

India & BYOD: In a Maturing Market, Employee Satisfaction Is The Top Priority
sponsored by Intel
WHITE PAPER: Access this white paper to discover in-depth research into the substantial commitment to BYOD and CYOD throughout the Indian business world.
Posted: 22 Jun 2015 | Published: 22 Jun 2015

Intel

Google Apps Collaboration Adoption Services
sponsored by Cloud Sherpas
WHITE PAPER: Access this white paper to learn how to improve the adoption of Google Drive for collaboration across the enterprise.
Posted: 12 Jun 2015 | Published: 12 Jun 2015

Cloud Sherpas

The Future of Email Marketing
sponsored by Adobe EchoSign
WHITE PAPER: This brief report, with findings from Forrester, is your email marketing playbook. Learn how to refine your efforts when challenged with email accessibility across all channels and devices, in turn influencing customers through valuable ongoing brand interactions.
Posted: 11 Jun 2015 | Published: 11 Jun 2015

Adobe EchoSign

Best Practices for Benchmarking Web & Mobile Site Performance
sponsored by Melbourne IT
WHITE PAPER: This white paper examines how to accurately and effectively calculate website success through the use of benchmarks. Access now and uncover the best practices for doing so and ultimately, ensure your web and mobile site performance is where it should be.
Posted: 04 Jun 2015 | Published: 04 Jun 2015

Melbourne IT

Enabling the Mobile Workforce in the Wake of Consumerization
sponsored by Calero Software
WHITE PAPER: In this white paper you'll learn how to gain a competitive advantage by outsourcing mobile support to providers that offer world class service desk capabilities and economies of scale for maximizing the value of mobility.
Posted: 04 Jun 2015 | Published: 26 Dec 2014

Calero Software

A Quick Peek at the Salesforce App
sponsored by Salesforce.com
WHITE PAPER: You've heard of Salesforce—but is it the right CRM solution for your organization? This resource provides an introduction to the benefits and capabilities of the Salesforce mobile app for those who are interested, but not quite ready for a free trial.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

Salesforce.com

10 Advantages of a Mobile Sales Team
sponsored by Salesforce.com
WHITE PAPER: In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.
Posted: 28 May 2015 | Published: 31 Dec 2014

Salesforce.com

Modernizing Software Delivery through Software-Defined Environments
sponsored by IBM
WHITE PAPER: Companies need a holistic software delivery process that streamlines their ability to innovate based on customer feedback while also lowering barriers, costs and risks. Software-defined environments (SDEs) can do this. This white paper explains how to begin the transition to SDEs and receive the full benefit of their resources and tools.
Posted: 27 May 2015 | Published: 31 Dec 2014

IBM

Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this white paper to learn about the IDEA cycle approach to embracing a mobile mindset.
Posted: 26 May 2015 | Published: 24 Jan 2014

Dell, Inc. and Intel®

WaaS offers the ability to effectively and securely manage all end users, their devices, compliant workloads and more
sponsored by Matrix42
WHITE PAPER: This white paper provides evaluation criteria for workspace aggregators. Read now to learn how to effectively and securely manage all end users, their devices, compliant workloads, and more.
Posted: 26 May 2015 | Published: 26 May 2015

Matrix42

Workspace aggregators help your business to improve costs and boost productivity
sponsored by Matrix42
WHITE PAPER: Read this white paper to find out how workspace aggregators can help your IT department integrate the cloud into your enterprise easily while improving costs, boosting productivity, and minimizing complexity.
Posted: 26 May 2015 | Published: 26 May 2015

Matrix42
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