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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
1 - 25 of 214 Matches Previous Page  |  Next Page
Address Five Hindrances to Delivering More Efficient and Manageable IT
sponsored by Dell, Inc.
WHITE PAPER: Providing a value-adding user experience is the most vital requirement of all IT departments, but what are the five biggest challenges that stand in the CIO's way? In this expert paper, you will examine the top five systems management challenges IT departments face when improving service reliability.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Dell, Inc.

The Top 5 Technology Headaches Hindering Innovation Today
sponsored by Dell, Inc.
WHITE PAPER: In this paper, you will address the 5 more onerous issues holding CIOs back from delivering real value and reliability from their IT support. Read on now to discover the mobile headaches of your workplace, and learn how to deliver flexibility for cloud workloads and ensure reliable performance for IoT.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Dell, Inc.

The Top 4 Most Pressing Android Mobile Cybersecurity Threats
sponsored by Kingpin Communications
WHITE PAPER: In this paper, you will break down the most common types of attacks that impact Android mobile devices. Read on to enact comprehensive protection against threats to Android, and prepare your mobile endpoints against mRATS, zero-day attacks, and more.
Posted: 11 Feb 2016 | Published: 30 Mar 2015

Kingpin Communications

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: In this Osterman Research report, learn how email is evolving and combining with new technologies. Explore how you can ensure that your email is securely integrated with new capabilities such as mobile and social, so that you can leverage email as a competitive advantage rather than allow it to become a liability.
Posted: 11 Feb 2016 | Published: 30 Jun 2014

IBM

Identify and Address Five Pressing Application Performance Challenges
sponsored by eG Innovations, Inc.
WHITE PAPER: In this white paper, you will learn how to identify and address 5 common Citrix XenApp and XenDesktop performance challenges, in order to deliver excellent end-user satisfaction. Access this paper to address these problems, and iron out their solutions in order to achieve total performance visibility.
Posted: 04 Feb 2016 | Published: 04 Feb 2016

eG Innovations, Inc.

Data Sheet: Mobile App Analytics At a Glance
sponsored by CA Technologies
WHITE PAPER: Analytics takes you beyond your app's look and feel by monitoring user transaction for optimal performance. Uncover important features that will help you yield continuous delivery provided by metrics, monitored business transactions, and more.
Posted: 01 Feb 2016 | Published: 01 Feb 2016

CA Technologies

How DevOps Teams Drive Mobile App Success
sponsored by CA Technologies
WHITE PAPER: By applying the DevOps philosophy to your mobile app development process, the dedicated team responsible for the app can closely monitor performance and usage. Access this guide and learn how to create the incredible end-user experience that consumers and employees demand.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

CA Technologies

Where to Place Your CX Bets in 2016
sponsored by 24/7 Customer
WHITE PAPER: In this paper, you will discover how to accelerate your CX projects' time-to-value by utilizing the latest in digital technology investments, and access 5 expert tips for digital CX. Read on to foster superior customer experience in your enterprise by honoring the mobile experience.
Posted: 29 Jan 2016 | Published: 29 Jan 2016


7 Keys to Delivering a Rock Star Customer Service Experience
sponsored by 24/7 Customer
WHITE PAPER: In this resource, you will learn 7 keys to delivering a stellar customer service experience that can differentiate your digital self-service capabilities from your competitors.
Posted: 28 Jan 2016 | Published: 28 Jan 2016


Interactive Text Response: The Key to Re-Imagining Customer Self-Service
sponsored by Aspect
WHITE PAPER: The outcomes of offering self-service via conversational, automated interactive text response are customer satisfaction, retention, and easier up- and cross-sells. Access this solution spotlight to learn how you can answer customers' questions on their preferred channel without waiting or an agent.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

Aspect

How to Select a Mobile App Development Platform Solution
sponsored by OutSystems
WHITE PAPER: Access this decision matrix for help with finding a mobile app development platform, and identifying market leaders in your vendor selection process.
Posted: 25 Jan 2016 | Published: 16 Feb 2015

OutSystems

Navigating the Mobile Application Development Landscape
sponsored by OutSystems
WHITE PAPER: In this resource, you'll find a concise overview of mobile development tools to fit your specific needs. Learn how to create, deploy and manage mobile apps internally at a rate that meets (or even exceeds) today's urgent business needs.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

OutSystems

5 Ways Wholesale Distributors Can Succeed with the Millennial Generation
sponsored by Infor
WHITE PAPER: This resource features a checklist of five tactics that can help you prepare your business to succeed with the next generation of customers, partners and employees. Access now and you'll also unlock the details and benefits of each tactic.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

Infor

Delivering Effective CRM Today: A Look Into New, Dynamic Approaches
sponsored by Microsoft
WHITE PAPER: This white paper discusses dynamic approaches for delivering effective CRM for today's on-the-go, mobile lifestyles. Plus, learn how an organization used next-gen CRM to bring order to their disparate systems and data while driving better customer experiences.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Microsoft

Accelerate Application Development the Modern Way
sponsored by Red Hat
WHITE PAPER: Outdated middleware makes licensing, maintenance, and development costs rise so you can't focus on innovation. In this infographic, you'll learn how open source middleware can help you maximize developer productivity while increasing ROI.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Red Hat

Operating a Next-Generation Utility: Driving Performance through Enterprise Asset Management
sponsored by Infor
WHITE PAPER: From aging infrastructures to outdated business systems, you need a way to systematically and efficiently turn these challenges around before they further impede organizational performance. Access this white paper and learn ways to benefit from integrated enterprise asset management (EAM.)
Posted: 13 Jan 2016 | Published: 13 Jan 2016

Infor

Developing and Deploying Real-Time Apps in the Cloud
sponsored by SAP
WHITE PAPER: To support real-time business, companies are turning to technologies that allow them to develop and deploy real-time applications. Access this digital flipbook and discover ways to analyze volumes of data for insights that help you better serve your social, mobile and analytical audience.
Posted: 13 Jan 2016 | Published: 01 Oct 2014

SAP

Mobile App Analytics: Getting the Upper Hand in the Mobile App Economy
sponsored by CA Technologies
WHITE PAPER: Access this white paper to learn just how special the user experience needs to be, what defines a good mobile app user experience, and how you can ensure a user experience that retains customers.
Posted: 11 Jan 2016 | Published: 11 Jan 2016

CA Technologies

The App Dev Economy & IoT: Key Technology Considerations
sponsored by CA Technologies
WHITE PAPER: Before IoT-connected applications become the default, your software development team needs to be prepared with the right technical questions. In this guide, learn about the DevOps methodology and get the answers you need to deliver apps with omnichannel and IoT capabilities for a true social and mobile experience.
Posted: 08 Jan 2016 | Published: 08 Jan 2016

CA Technologies

Customer Experience Transformation: The Imperative Need for Digitization
sponsored by Avaya
WHITE PAPER: This white paper provides the fundamental building blocks of your omnichannel transformation. Read on and learn how to reach new sets of customers and grow the value of existing ones.
Posted: 07 Jan 2016 | Published: 07 Jan 2016

Avaya

Accelerate the Pace of Change to the Digital Enterprise
sponsored by Avaya
WHITE PAPER: In this white paper, you will examine several strategies to accelerate the pace at which you communicate with customers in increasingly mobile-centric ways. Read on to adopt a mobile-first mindset and combine the best components to bolster your digital enterprise with unified communications (UC).
Posted: 07 Jan 2016 | Published: 30 Jun 2015

Avaya

Meeting Market Demands for Delivery of Innovative, New Application Services
sponsored by CA Technologies
WHITE PAPER: This executive brief describes how release automation can simplify and accelerate application delivery. Explore how to develop a true DevOps culture where innovation and time to revenue are accelerated.
Posted: 07 Jan 2016 | Published: 31 Dec 2014

CA Technologies

Measure and Move Your Mobile Apps to Greatness
sponsored by IBM
WHITE PAPER: In this exclusive white paper, you will evaluate what turns consumers and other users both off and onto a mobile app, as well as learn how to elevate your serviceable and profitable mobile apps into great apps. Read on to discover four key findings that will elevate your apps.
Posted: 04 Jan 2016 | Published: 31 Oct 2015

IBM

Sell Effectively with Smart CRM
sponsored by Microsoft
WHITE PAPER: This white paper discusses the criteria necessary for effective sales technology and explains how one organization found its sales software solution. Read on to learn how you can select the tools that will lead to sales success.
Posted: 29 Dec 2015 | Published: 29 Dec 2015

Microsoft

Mobile Apps: Measure, Focus, Improve
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts that will help you tame the complexities of user experience measurements.
Posted: 29 Dec 2015 | Published: 29 Dec 2015

Hewlett Packard Enterprise
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