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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
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The 10 Principals of BYOD
sponsored by IBM
WHITE PAPER: The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. There's no sense pretending it isn't happening or saying, "We don't let our employees do that."
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

Mobile Device Management: More Security, Less Headache
sponsored by Lumension
WHITE PAPER: Mobile devices are proliferating in the enterprise. In fact, there are now more mobile devices than there are people on earth. Here's how to securely empower your mobile employees—without inflating your IT management burden.
Posted: 26 Aug 2014 | Published: 31 Jul 2014

Lumension

MAP and Optimize Your Customer Journey
sponsored by IBM
WHITE PAPER: Uncover the 4 steps to identifying what your customer journey looks like today, pinpoint areas of struggle and develop a strategy for optimizing the customer journey in the future.
Posted: 26 Aug 2014 | Published: 31 Jan 2014

IBM

Vendor Comparison for Enterprise Mobility Management Suites
sponsored by IBM
WHITE PAPER: EMM is growing quickly, and the vendor landscape has changed significantly, which will impact IT leaders' choices.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

IBM

Enterprise Mobility Management: The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 25 Aug 2014 | Published: 17 Jul 2014

IBM

Balance End User Satisfaction and Business Productivity: Making the case for COPE
sponsored by BlackBerry
WHITE PAPER: BYOD and other mobility trends have been taking the business world by storm, but the problem for IT professionals is the same throughout:  How can we balance security and user privacy?
Posted: 21 Aug 2014 | Published: 21 Aug 2014

BlackBerry

Future Focus: What's Coming in EMM
sponsored by BlackBerry
WHITE PAPER: Explore the role of enterprise mobility management in today's IT landscape.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

BlackBerry

Maximizing mobile efficiency and productivity
sponsored by Dell Software
WHITE PAPER: Finding ways to accommodate a range of devices for your mobile network can be frustrating.  This paper offers best practices to help your uses stay productive and happy.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

Dell Software

Acceptable Use: How to Write a Mobility Policy Document Employees Will Actually Follow
sponsored by BlackBerry
WHITE PAPER: A mobile computing policy document tells employees what's expected of them when it comes to using these devices for work. It marks out the responsibilities of the company as well.Read this white paper to find out how to write a mobile policy document that employees will understand and follow
Posted: 18 Aug 2014 | Published: 22 Jul 2014

BlackBerry

10 Reasons BlackBerry Smartphones Are Still the Best Way to Do Business
sponsored by BlackBerry
WHITE PAPER: It doesn't matter what device ownership model your organization is using - your mobile employees need smartphones that deliver on their specific needs and wants.  This white paper highlights mobile devices built for business that prove there's no better way to get it all done, day in, day out.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

BlackBerry

Choosing an MDM Platform: Where to Start the Conversation
sponsored by BlackBerry
WHITE PAPER: Mobile Device Management (MDM) can be difficult due to the robust mix of devices used by employees, and also the fear of a security breach.  Many MDM solutions claim to be doing more than the next, and you could spend hours trying to stay up to speed with all of the different options available.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

BlackBerry

Enterprise Mobility Management: Everything you need to know about MDM, MAM, & BYOD
sponsored by CA Technologies.
WHITE PAPER: BYOD initiatives have taken the business world by storm - and there's no surprise since it's known to reduce costs, increase collaboration, and even make employees like their job better.  However, there are pitfalls that come along with BYOD that are often overlooked.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

CA Technologies.

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: Companies are expected to facilitate new social, mobile and web platforms in order to interact with customers – resulting in independent interaction points handled by disparate systems and disconnected employees. This white paper discusses a holistic approach to digital channels, and how to transform the end-to-end customer journey.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

Genesys

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise
sponsored by BlackBerry
WHITE PAPER: The complexity of managing multiple device types, separating and protecting work and personal data and providing effect support can be a daunting task for any IT professional. Will your IT group be able to keep up?
Posted: 11 Aug 2014 | Published: 08 Aug 2014

BlackBerry

Channels are Irrelevant
sponsored by SDL
WHITE PAPER: Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

SDL

Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience
sponsored by Infor
WHITE PAPER: Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

Infor

Channel Engagement is in the Hands of Consumers
sponsored by SDL
WHITE PAPER: Learn how you should approach your content strategy to accommodate the mobile generation's demands.
Posted: 06 Aug 2014 | Published: 06 Aug 2014

SDL

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

EMM Challenges: Three Ways to Balance IT Needs With User Demands
sponsored by BlackBerry
WHITE PAPER: Read this whitepaper to find out three ways to balance IT needs with user demands.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

BlackBerry

Deliver Enterprise Mobility with Citrix XenMobile and Citrix NetScaler
sponsored by Citrix
WHITE PAPER: This exclusive resource discusses an application delivery controller that is optimized for the intense new demands of today's network infrastructures, allowing your organization to provide workers with the resources they need.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

Citrix

11 Best Practices for Mobily Device Management
sponsored by IBM
WHITE PAPER: This informative resource examines how to construct an effective MDM plan, outlining 11 best practices that can help guarantee success.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

IBM

How to Migrate from BlackBerry Enterprise Server v4.0 or v5.0
sponsored by BlackBerry
WHITE PAPER: This guide explores the benefits of BlackBerry's Enterprise Service 10 and how that solution can be implemented for your organization.
Posted: 18 Jul 2014 | Published: 29 Jul 2014

BlackBerry

Future Focus: What's Coming in EMM
sponsored by BlackBerry
WHITE PAPER: Explore the role of enterprise mobility management in today's IT landscape.
Posted: 18 Jul 2014 | Published: 19 Aug 2014

BlackBerry

Enterprise Mobility Management The Big Bang Theory
sponsored by IBM
WHITE PAPER: This informative resource discusses what it takes to build a successful enterprise mobility management strategy, examining how IT can best identify and support the business drivers that demand mobility.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

IBM

Acronis® access uniting content and the mobile device
sponsored by Acronis
WHITE PAPER: The following white paper explores the importance of having the right content management solution in place to enable access to the content that was typically reserved for conventional computing. Learn how by implementing the right solution, workers can instantly access, sync, and share content across all devices within the enterprise.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

Acronis
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