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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
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Transforming Workforce Technology Is The Key To Improving Customer Experience
sponsored by Dell India
WHITE PAPER: This Forrester report examines how employee experience, customer experience, and revenue growth are inextricably linked. Read on to leverage employee-facing technologies to improve customer experiences, evaluate the impact of legacy apps on employees, and provide infrastructure support for mobile and SaaS.
Posted: 16 Jun 2017 | Published: 16 Jun 2017

Dell India

Return on Infrastructure: SSDs and SEDs Reap the "New ROI" with Superior Security
sponsored by Micron
WHITE PAPER: Learn how to use storage hardware-level encryption to improve data backup and security, in the form of SSDs and self-encrypting drives (SEDs), by downloading this resource. Read on to compare these drives to traditional HDD and software-based solutions in the areas of data security, EOL management, and DR.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Micron

Offline Access Is the Key to Unlocking Mobility's Promise
sponsored by OnBase by Hyland
WHITE PAPER: Discover the importance of incorporating offline capabilities into the business critical apps, platforms, and systems that mobile workers access to execute the key functions of their day-to-day jobs. Find out how to overcome the offline challenge and answer the demand for mobile access with the OnBase ECM offering.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Building the Digital Workspace
sponsored by Citrix
WHITE PAPER: Is there value in digital workplace strategies? Oxford Economics and Citrix surveyed 600 executives globally to answer this question. The findings will change your perspective.
Posted: 19 May 2017 | Published: 30 Dec 2016

Citrix

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER: Virtual work is having a meaningful impact on the way employees do their jobs and deliver value to their organizations. With a secure, integrated digital workspace, IT can help organizations provide better customer service, securely accommodate contract and mobile workers, and drive a competitive advantage. Download the eBook to learn more.
Posted: 19 May 2017 | Published: 19 May 2017

Citrix

Redesigning the Workplace to Achieve Better Business and Employee Outcomes
sponsored by Citrix
WHITE PAPER: Download this resource to receive instruction on redesigning the workplace to deliver secure access to apps, desktops, data and services—from any device and over any network—to allow complete freedom and flexibility in how people choose to work. Learning how to foster a collaborative workforce starts here.
Posted: 12 May 2017 | Published: 31 May 2016

Citrix

Five Signs It's Time for Mobile App Delivery
sponsored by Citrix
WHITE PAPER: This resource will serve as your guide to preparing for the transformative impact of mobility: in it, you'll assess five signs that indicate it's time to implement mobile app delivery. Read on to discover how to expand your EMM to secure remote access from any device and build your mobile app strategy.
Posted: 12 May 2017 | Published: 12 May 2017

Citrix

Enterprise Case Study: Enabling a More Mobile Way of Working
sponsored by Citrix
WHITE PAPER: By reading this resource, you'll learn how EMM bolsters organizations looking to embrace digital workspaces, and examine how Worldpay reduced IT infrastructure complexities and transformed the way their employees work with an enterprise mobility investment predicated on BYO support and remote flexibility.
Posted: 27 Apr 2017 | Published: 08 Dec 2016

Citrix

Desktop and App Virtualization Integration for Comprehensive Enterprise Mobility
sponsored by Citrix
WHITE PAPER: Learn how to integrate your app and desktop virtualization into a secure EMM solution—enabling IT to store endpoints in a centralized data center or cloud so they can be easily managed at all times. Read on to empower the workforce with anytime, anywhere access to Windows desktops and apps with 5 instructions for integration.
Posted: 27 Apr 2017 | Published: 28 Feb 2016

Citrix

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

Mitel Networks Limited

Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers
sponsored by Salesforce.com
WHITE PAPER: Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Salesforce.com

Protecting and Empowering Your Connected Organization
sponsored by Microsoft
WHITE PAPER: Identity management, device management, and information protection have drastically changed due to the rise of mobility. Access this e-book to learn how to get the protection you need for your mobile enterprise.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Microsoft

Windows 10 and Mobile Device Management
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how Windows 10 MDM features will impact the mobile devices in your enterprise for the better.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Microsoft

Mobile DevOps: Keeping Your Company Ahead Of The Customer Competition
sponsored by Microsoft
WHITE PAPER: 40% of users are less likely to come back to a mobile app if it doesn't satisfy their needs. With such high stakes, your company can't afford to lose out. Luckily, DevOps for mobile apps can help you stay on top of user expectations. Discover how you can successfully use DevOps to retain high quality apps with automated testing.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Microsoft

The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales
sponsored by SOTI Inc.
WHITE PAPER: When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."
Posted: 31 Jan 2017 | Published: 31 Jan 2017

SOTI Inc.

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Mitel Networks Limited

Support Apps, Support Business Objectives
sponsored by SOTI Inc.
WHITE PAPER: In this white paper discover a toolkit that can help you manage remote support for your mobile devices and apps. Find key features of this program inside like live two-way chat between IT and users, remote helpdesk training, screen capture to enable proactive investigation of app errors, and more.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

SOTI Inc.

The Internet of Things: Marketing's Opportunities and Challenges
sponsored by SAS
WHITE PAPER: Learn about a software which provides the framework for you to implement IoT event-based marketing in this white paper. Find out how you can combine real-time predictive analytics with a rules engine to address business factors like marketing considerations and contact policies by clicking inside.
Posted: 11 Nov 2016 | Published: 11 Nov 2016

SAS

How Utilities Have Used Machine Learning and The Internet of Things
sponsored by SAS
WHITE PAPER: In this resource, read about how 200 North American utility providers have leveraged IoT and machine learning, and use their successes and failures to help you get the most out of this new technology.
Posted: 11 Nov 2016 | Published: 30 Apr 2016

SAS

Mobile Security and Risk Review
sponsored by MobileIron
WHITE PAPER: Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

MobileIron

The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware

Full-Featured Mobile CRM at your Fingertips
sponsored by Infor
WHITE PAPER: Whether sales teams are viewing account or contact information, updating an opportunity, scheduling an activity, or logging a call or email to history, they need the tools to help them enhance CX and close deals. Learn about a tool that can help make this a reality.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Infor
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