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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMWhite Papers (View All Report Types)
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Higher Education Solutions Guide
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Within the consumerization of IT, today's students expect to be able to bring their own devices and access education resources anywhere, at anytime.  Achieving this is not only about infrastructure now, but something even bigger.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Dell, Inc. and Intel®

Rich Collaboration within the Virtual Team
sponsored by Unify
WHITE PAPER: New research shows that 43% of Millenial workers would defect from a company to gain job flexibility.  The virtual environment has helped businesses cater to the needs of flexible workers, and companies who want to stay ahead of the curve should implement one.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Unify

Five Ways Wire Data Analytics Enables Real-Time Healthcare Systems
sponsored by ExtraHop
WHITE PAPER: Learn more about the rise of the real-time healthcare system and the demands that means for IT. Find out how to better support critical business goals as well as comply with security and patient privacy regulations.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

ExtraHop

Research on Team Effectiveness in a Virtual Setting
sponsored by Unify
WHITE PAPER: Teams are no longer made up of a group of people in one office.  Teams are now virtual - connecting from anywhere around the world from any device, and we need to change the way we work.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Unify

IDC White Paper: Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Securely Enabling Remote Workers at Lower Cost Than Traditional Approaches
sponsored by Imation Corp.
WHITE PAPER: Remote work is a growing trend, which is no surprise because of the great benefits it has.  However, what about the additional security risks that come along with it?
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Imation Corp.

Top Five Ways to Differentiate Your Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

Wireless Architecture for Improving Onsite Customer Experiences and Business Insights
sponsored by Cisco
WHITE PAPER: When customers connect to your on-site Wi-Fi network, it's a huge opportunity for your business. In this white paper, learn about a platform that helps you deliver relevant content and services to your customers with real-time location statistics.
Posted: 12 Sep 2014 | Published: 30 Nov 2013

Cisco

The New Mobility: Astonishingly Simple and Powerful
sponsored by Aerohive Networks
WHITE PAPER: Mobility hasn't only changed the way we do business, it's completely redisgned network infrastructure.  In order to stay ahead of the game, you need to make sure your network is modernized.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Aerohive Networks

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Economic Value Validation
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed. The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 31 Mar 2014

Aerohive Networks

2014 WLAN Buyer’s Guide
sponsored by Aerohive Networks
WHITE PAPER: With today's enterprise being dominated by BYOD and the consumerization of IT, the barrier posed by cetralized architectures is becoming increasingly intolerable.  This has led organizations to start looking for a modernizaed plan.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

The Network Impact of 802.11ac
sponsored by Aerohive Networks
WHITE PAPER: Mobility is greatly affecting how wireless networks are designed.  The need for personalizing users' mobile experiences to deliver anytime, anywhere access without causing trouble for cost control and operations is a complex problem for IT.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Aerohive Networks

Game Changer: Unlocking Employee Access to Information
sponsored by CommVault Systems, Inc.
WHITE PAPER: IT managers have decided that mobile access to company data is of extreme importance.  Large enterprises have trouble locating data across databases, and something must be done.
Posted: 09 Sep 2014 | Published: 09 Sep 2014

CommVault Systems, Inc.

Mobile-First Enterprise: Easing The IT Burden
sponsored by Aerohive Networks
WHITE PAPER: Decisions made about access to enterprise resources today will affect how efficient and effective the IT organization is for years to come.  This, along with other challenges in mobility are daunting.  But the mobile-first enterprise is upon us.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

Aerohive Networks

An Introduction to the Mobile World
sponsored by CA Technologies.
WHITE PAPER: As enterprise mobility gains traction in the business world, there are a lot of questions IT professionals are asking.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Understand Mobile Operating Systems
sponsored by CA Technologies.
WHITE PAPER: As organizations make the switch to BYOD and other mobility strategies, making sure IT knows the ins and outs of iOS and Android operating systems is key.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

CA Technologies.

Mobility affects your business - See if your enterprise architecture is up to the task: Viewpoint Paper
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this must-read resource to learn how enterprise architecture (EA) is the key to mobility, contributing to your overall business success. Inside, learn the global trends that make mobility an opportunity and a threat; and learn tactics to adapt EA to deal with these trends.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Mobility Advisory Services At-a-glance
sponsored by Hewlett-Packard Limited
WHITE PAPER: In this brief resource, learn how professional mobility advisory services can help you develop the right mobility strategy and roadmap for your business. Inside, discover new ways to leverage mobile and social channels, while engaging customers, win loyalty and convert mobile customer interactions into revenue opportunities.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Hewlett-Packard Limited

Best Practices for Mobile Device Management
sponsored by IBM
WHITE PAPER: Are you ready to learn your ABCs? The ABCs of mobile device management (MDM), that is! View this whitepaper to find out more!
Posted: 04 Sep 2014 | Published: 05 Aug 2013

IBM

The Ten Principals of BYOD
sponsored by IBM
WHITE PAPER: Uncover the top ten Bring Your Own Device (BYOD) considerations to keep in mind when composing a BYOD policy to ensure a productive and secure environment which allows your employees to use their consumer-based devices to complete day to day tasks.
Posted: 03 Sep 2014 | Published: 28 May 2014

IBM

Setting a Strategic Agenda for the 'Upwardly Mobile' Enterprise
sponsored by IBM
WHITE PAPER: If your organization doesn't have a well-defined mobile strategy, you're not alone. Read this paper for tips from IBM.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IBM Mobile First
sponsored by IBM
WHITE PAPER: Learn how to develop, test, run and manage hybrid and native multiplatform, mobile apps in a security-rich environment.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

Best Practices for Building a Mobility Strategy
sponsored by Cisco Systems, Inc.
WHITE PAPER: As mobility continues to mature, computing will become location independent. Workers will look to perform any task or access any content from any location over any network.  This impacts IT in a number of ways.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Cisco Systems, Inc.
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