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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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The Service Cloud in Action: Empower Call Center Teams and Customers
sponsored by Oracle Corporation
VIDEO: This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.
Posted: 15 Sep 2015 | Premiered: 03 Jun 2015

Oracle Corporation

The Mobile Business Imperative: Transforming Your Workplace Environment
sponsored by VMware
WHITE PAPER: This white paper reviews one EMM platform that can deliver flexible mobility to your employees. Access this guide to see what differentiates this platform from the others, with features including a suite of integrated productivity and collaboration apps.
Posted: 14 Sep 2015 | Published: 14 Sep 2015


Reaching More Clients with Video-Enabled UC
sponsored by Zoom Video Communications
WHITE PAPER: In this white paper, John Slater, Partner and Capital Financing Team Leader at Focus Investment Banking, examines how videoconferencing transformed the daily operations at his organization. Read on now to accelerate interaction and business-friendly communications with your clients.
Posted: 14 Sep 2015 | Published: 14 Sep 2015

Zoom Video Communications

Productivity Moments: Easy Approval Processes on Any Device
sponsored by Sitrion
WHITE PAPER: This helpful resource explores 5 smart methods for reducing the burden of daily, inefficient approval processes. Read on to learn how to enable smarter, faster decision-making and optimize employee productivity across your organization.
Posted: 11 Sep 2015 | Published: 11 Sep 2015


Top 5 Challenges in Modernizing Collaboration Technology
sponsored by Zoom Video Communications
WHITE PAPER: This article highlights the 5 most significant challenges encountered when modernizing collaboration technology. Access this white paper to examine how cloud-based services can help your organization deploy cost-effective and easy-to-use technology and transform the nature of your business.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Zoom Video Communications

5 Reasons for Sales Teams to Embrace the Power of Analytics
sponsored by
WHITE PAPER: This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Webcast Best Practices: The Keys to Wowing Your Audience
sponsored by Intercall
WHITE PAPER: In this three-part white paper, you will learn the most important best practices for planning, executing, and promoting a webcast in your organization. Read on now to get access to this exclusive guide with an 11-point pre-webcast guidelines checklist and guidance on how to conduct a post-event analysis.
Posted: 10 Sep 2015 | Published: 10 Sep 2015


Why Mobile Performance Matters: U.K. Consumer Analytics
sponsored by Akamai
WHITE PAPER: In this white paper, you will identify key web consumer performance insights in the e-commerce and financial services industries. Access this paper now to see the 2 factors causing consumer dissatisfaction, why mobile users are more active than desktops, and more.
Posted: 10 Sep 2015 | Published: 10 Sep 2015


Become a Technology Partner with Citrix and Expand Your Business Reach
sponsored by Citrix Ready
WEBCAST: This webinar describes how Citrix Ready showcases verified products that are trusted to enhance Citrix solutions for mobility, virtualization, networking, and cloud platforms. View now to learn how becoming a technology partner with Citrix can expand your business reach.
Posted: 09 Sep 2015 | Premieres: Oct 13, 2015

Citrix Ready

Infographic: Why You Need Anytime, Anywhere Service
sponsored by Oracle Corporation
RESOURCE: Access this infographic to discover how an omnichannel approach can allow your customers to receive the best service possible on any device, anytime. Learn the drawbacks to a siloed approach and foster loyalty through a speedy friendly response to your customers.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

Oracle Corporation

Master Enterprise MDM in Minutes: Mobilizing Your Workplace
sponsored by IBM
WEBCAST: In this webcast, you will learn how to implement a comprehensive mobility management platform. View this video now get instant access to enrollment requests to users, centrally manage security policies, set automated compliance rules, and push apps to all your enterprise devices.
Posted: 08 Sep 2015 | Premiered: Jan 22, 2014


PHS Group Polishes Its Service Capabilities with Mobility Solutions
sponsored by IBM
WHITE PAPER: This white paper describes how the building maintenance provider PHS chose a holistic, mobile service that improved company-wide productivity by 5% while simultaneously reducing paper waste and costs. Read on to learn how a mobility service provider could polish your organization's mobility capabilities.
Posted: 02 Sep 2015 | Published: 31 Mar 2012


The Unified Communications Guide: 6 Ways to Boosting Productivity
sponsored by ThinkingPhones
WHITE PAPER: This white paper highlights 6 key advantages stemming from employing the cloud in your enterprise unified communications (UC). Read on here to see why the cloud isn't just a fad, and can deliver you the following advantages.
Posted: 02 Sep 2015 | Published: 02 Sep 2015


How Saint-Gobain CPS Gave Clients Real-Time Order Status Updates through Innovative Mobile Apps
sponsored by IBM
CASE STUDY: In this case study, find out how one high-performance habitat solution provider designed and implemented iOS and Android mobile apps to deliver real-time delivery status for the company, its haulers and its clients.
Posted: 28 Aug 2015 | Published: 30 Apr 2015


Greeting the Mobile Unified Communications Future with UC Transformation
sponsored by
EBOOK: Employees are deserting the desktop and going mobile so, unified communication strategies must keep up. This e-guide displays steps to adapt to a mobile UC world.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

The Strategic Impact of Mobile Transformation on Business Value
sponsored by VMware, Inc.
WHITE PAPER: Mobile is not just a device, but a new way of working. This research report reveals the three major themes revealed to be critical for success in mobile transformation, discovered by a recent mobile computing survey of over 500 organizations across the education, healthcare, high tech, and retail sectors.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

VMware, Inc.

Magic Quadrant for Mobile Application Development Platforms
sponsored by Mendix
RESEARCH CONTENT: The mobile app development platform market continues to grow, evolve and mature in response to escalating customer requirements. This resource helps identify the major vendors to help enable enterprise IT developers, architects and mobile development leaders to select the right partners.
Posted: 26 Aug 2015 | Published: 26 Aug 2015


Mobility Applications: Improve Your Customer Experience and Contact Center
sponsored by Genesys
WHITE PAPER: This helpful resource reveals why now is the perfect time for contact centers to embrace the mobile channel. Read on to uncover specific strategies for organizations ready to improve contact centers' operational efficiency, customer engagement, and brand loyalty through mobile apps.
Posted: 26 Aug 2015 | Published: 31 Dec 2014


The Transformative Power of Enterprise Mobility Management: Stories of Success
sponsored by VMware, Inc.
CASE STUDY: This white paper examines a variety of enterprise mobility management (EMM) platforms available on the market, and highlights the key features and use cases for each. Read on now to select the right EMM provider for you, enabling your business to create memorable new ways to connect with customers.
Posted: 21 Aug 2015 | Published: 31 Jul 2015

VMware, Inc.

Strategic Mobility: Boosting Operational Productivity for the Oil and Gas Sector
sponsored by Red Hat
WHITE PAPER: In this white paper, you will learn about the opportunities for mobile initiatives to drive efficiency across asset and workforce management, specifically in the competitive oil and gas sector.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Red Hat

The Challenges and Opportunities Behind Managed Mobility Services
sponsored by Sprint
EGUIDE: Learn how to increase the flexibility of your mobile device management (MDM) and mobile application management (MAM) strategies.
Posted: 19 Aug 2015 | Published: 19 Aug 2015


Gartner Predicts 2015: Nexus of Forces Enables Human Capital Management to Support the Digital Organization
sponsored by Workday
WHITE PAPER: This resource explores how mobile and analytic technologies are transforming outdated human capital management processes, enabling them to support the digital organization. Read on to learn how workforce analytics technologies can empower your organization to meet current and future business challenges.
Posted: 18 Aug 2015 | Published: 13 Nov 2014


API Development: How To Stay Ahead of the Curve
sponsored by World Play
EGUIDE: Mobile and cloud applications certainly are pushing software application development and APIs forward, but what will keep developers from being overwhelmed will be the basics. This expert e-guide discusses the API development train and how to stay ahead of the curve.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

World Play

Financial MDM: Bringing Secure BYOD to You
sponsored by IBM
WHITE PAPER: This white paper examines the growth of bring your own device (BYOD) culture in financial services, and outlines the host of security challenges IT finance departments face when implementing MDM. Click through to address your financial mobility concerns with a cloud-based solution.
Posted: 13 Aug 2015 | Published: 31 Dec 2014


Manufacturing Goes Mobile: Highlights in MDM and Application Security
sponsored by IBM
WHITE PAPER: This white paper surveys the use of mobile device management (MDM) in the manufacturing industry. Read on to learn how you can leverage MDM to improve operational efficiency and bottom-line benefits.
Posted: 12 Aug 2015 | Published: 31 Dec 2014

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