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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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CRM is the Key to Getting Customers to Renew and Spend More Money With You
sponsored by Infor
WHITE PAPER: It's no secret that increasing customer retention significantly boosts profit – and it takes modern CRM strategies to get there. That's why it might be time for you to take another look at your CRM tools. Use this white paper to help your assess how valuable and functional your CRM apps really are or to help jumpstart your next implementation.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Infor

Spotlight Opens Up New Web Channels
sponsored by UXC Oxygen
WHITE PAPER: When one fabric, craft, and home interiors chain assessed potential e-commerce solutions, they faced a number of key considerations. Learn how Spotlight Pty Ltd was able to implement a scalable strategy that helped them enhance the customer experience and drive revenue.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

UXC Oxygen

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

SearchCRM

Mobile App Development Platforms Analysis
sponsored by Kony
ANALYST REPORT: By 2020, more than 75% of enterprises will have adopted at least one mobile app development platform (MADP) to accelerate their digital business transformation strategy. In this Gartner Magic Quadrant report, receive an expert comparison of the top 17 MADP vendors and see which best fits your transformation strategy.
Posted: 22 Jun 2016 | Published: 15 Jun 2016

Kony

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Driving Sales with Mobile, Real-Time Analytics
sponsored by Tableau Software
TECHNICAL ARTICLE: In this post, learn how you can combine the mobile app for Salesforce with embedded dashboard technology to get a rapid visual read on your entire sales pipeline, shorten pipeline review times, and prioritize calls accordingly. Plus, watch a brief demo to see how it works.
Posted: 20 Jun 2016 | Published: 18 May 2015

Tableau Software

BYOD Mobile Device Management
sponsored by IBM MaaS360
WHITE PAPER: Discover a management solution that can streamline access, compliance, and protection for BYOD from a single screen. Learn how to provision, protect and manage your devices easily; configure email, calendar, contacts, Wi-Fi and VPN profiles to quickly onboard users; set security policies and enforce them with automated compliance actions; and more.
Posted: 16 Jun 2016 | Published: 31 Dec 2015

IBM MaaS360

Four Crucial Enterprise Mobility Mistakes To Avoid
sponsored by Microsoft
EGUIDE: Discover four big mistakes you'll want to avoid to stay out of the mobile initiative doghouse. With proper planning, you can clear away many of the roadblocks to mobility success.
Posted: 10 Jun 2016 | Published: 03 Jun 2016

Microsoft

Embracing the Digital Workplace
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Organizations across all industries recognize the need to embrace digital transformation or risk being left behind in today's mobile world. Transform your business by embracing digital and discover the key trends driving the transformation as well as, the impact these trends are having on the underlying mobile networks.
Posted: 07 Jun 2016 | Published: 07 Jun 2016

Hewlett Packard Enterprise

A Case Study for Kalibrate: A Cloud-Driven Adaptive Edge
sponsored by Rackspace
CASE STUDY: This case study demonstrates how Kalibrate, a next-gen SaaS solution provider, produced synergy by uniting its data and location intelligence to achieve a full and seamless eco-system through private cloud integration. Access now to take advantage of cloud SaaS and give your organization a cloud-driven adaptive edge.
Posted: 06 Jun 2016 | Published: 31 Dec 2015

Rackspace

Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by HPE and Intel®
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 03 Jun 2016 | Published: 03 Jun 2016

HPE and Intel®

What mobile policy suits your organisation?
sponsored by IBM MaaS360
WEBCAST: Bring your own device (BYOD) may not be right for every organization. It takes a lot to ensure a secure and successful BYOD campaign. Watch this webinar to see how other companies are approaching BYOD and how to make sure that you can take advantage of this growing business trend.
Posted: 31 May 2016 | Premiered: Mar 31, 2016

IBM MaaS360

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Salesforce Sales Cloud Helps Reps Seal the Deal
sponsored by IBM
EBOOK: In this 3-part expert handbook, learn how Salesforce Sales Cloud strives to make data entry easy for sales reps and create CRM data that's clean, accurate and complete. Take a closer look at Salesforce Sales Cloud and its pros and cons.
Posted: 19 May 2016 | Published: 19 May 2016

IBM

Enterprise Mobility Management
sponsored by IBM MaaS360
WHITE PAPER: 20% of CIOs reported that their organizations do not have a mobile technology strategy. In order to survive in the mobile centric world, a nuanced strategy is in order. See how enterprise mobility management has evolved over the past two decades and how to ensure that your organization doesn't fall behind.
Posted: 18 May 2016 | Published: 31 Mar 2016

IBM MaaS360

Enterprise Mobility Management Suites Vendor Comparison
sponsored by IBM MaaS360
RESOURCE: This expert report breaks down enterprise mobility management (EMM) into four easily understandable categories and compares the strengths and weaknesses of top EMM suite vendors. Get prepared to navigate the mobile business landscape.
Posted: 18 May 2016 | Published: 07 Jul 2015

IBM MaaS360

Six steps to control the uncontrollable
sponsored by Microsoft
WHITE PAPER: Your employees need to be productive where and when they want to be. If you don't provide ways for them to accomplish this, they'll do it themselves. So how sure are you that you're in full control of your company? Explore six key focus areas to managing your enterprise's mobility and empowering your employees while ensuring security.
Posted: 18 May 2016 | Published: 04 May 2016

Microsoft

Controlling the uncontrollable
sponsored by Microsoft
WHITE PAPER: 29% of workers use three or more devices, work from many locations, and use many apps, and this number is growing. The problem is enabling employees without compromising security throughout the enterprise. Read on to learn about an enterprise mobile management solution that will make the process easier than you may realize.
Posted: 18 May 2016 | Published: 11 May 2016

Microsoft

Why Identity is at the Heart of the IoT
sponsored by Gigya
WHITE PAPER: This resource describes how a well-designed customer identity and access management (cIAM) strategy can unlock the true capabilities of the IoT. Discover use cases that demonstrate how cIAM can offer secure, personalized user experiences with connected products.
Posted: 16 Mar 2016 | Published: 31 Dec 2015

Gigya

The ABCs of Mobile Device Management
sponsored by IBM MaaS360
WHITE PAPER: In this white paper, you learn about the basics of Mobile Device Management (MDM) and gain a broad perspective on MDM as a whole, including expert advice on Over-the-Air (OTA) configuration, wiping corporate data on mobile devices, and much more.
Posted: 03 Mar 2016 | Published: 03 Mar 2016

IBM MaaS360

Thinking Outside the Container: How to Overcome MDM Limitations
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Access this paper to implement MAM/MDM solutions that don't contain the user and constrain the benefits of mobility, and which empower the user by enabling the new capabilities found in the native mobile OS.
Posted: 02 Mar 2016 | Published: 02 Mar 2016

Matrix42

A Guide to Mobile Application Delivery and Investment Protection
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to integrate your mobile applications management (MAM) into your existing infrastructures to allow remote management of app delivery, security, configuration and access – without the need for proprietary proxy servers.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

Customer Experience Is the Battleground
sponsored by Avaya CenturyLink
RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Avaya CenturyLink

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
Posted: 25 Mar 2016 | Published: 15 Mar 2016

SearchCRM

Geolocation and Mobile BPM: Benefits & Challenges
sponsored by HERE
EGUIDE: In this expert e-guide, Steve Weissman discusses the benefits that geolocation brings to mobile business process management. Learn how geolocation enables you to make customer service more specific and targeted and enhances business intelligence with geodata.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE
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