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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Getting Your Workforce Future Ready
sponsored by Dell India
RESOURCE: Read on to transform your technology ecosystem to suit the needs of your users with this interactive guide, in which you'll discover the best tools and virtual infrastructure strategies for both your enterprise and your users.
Posted: 07 Feb 2017 | Published: 01 Feb 2017

Dell India

3 Tips to Boost Workforce Enablement
sponsored by Dell India
RESOURCE: Does your IT fully understand its workers' needs? Download this infographic to learn how to boost mobile and remote workforce productivity with tailored devices and infrastructure. In addition, you'll key into how to level up your virtual app and device security.
Posted: 03 Feb 2017 | Published: 02 Feb 2017

Dell India

The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales
sponsored by SOTI Inc.
WHITE PAPER: When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates."
Posted: 31 Jan 2017 | Published: 31 Jan 2017

SOTI Inc.

Focus: Mobile enterprise
sponsored by ComputerWeekly.com
EGUIDE: Introduction In the last decade or so, mobile devices – mobiles, then smart phones and tablets – have come into companies and organisations to change the ways business applications are put to work.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

ComputerWeekly.com

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Mitel Networks Limited

How to Write a Mobile Policy Document Employees will Actually Follow
sponsored by BlackBerry
WHITE PAPER: How do you construct a mobile policy that ensures productivity and protection? This white paper is your guide to building a policy document that users will actually follow. End user confusion and empower your enterprise now.
Posted: 23 Jan 2017 | Published: 30 Dec 2016

BlackBerry

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

Support Apps, Support Business Objectives
sponsored by SOTI Inc.
WHITE PAPER: In this white paper discover a toolkit that can help you manage remote support for your mobile devices and apps. Find key features of this program inside like live two-way chat between IT and users, remote helpdesk training, screen capture to enable proactive investigation of app errors, and more.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

SOTI Inc.

What's in Your Mobile App Dev Toolbox?
sponsored by OutSystems
EGUIDE: Mobile application success comes down to having the right strategy in place and the right tools at your disposal. This essential guide explores the 8 factors that dictate enterprise mobile app success and takes you inside 3 enterprise mobile app stories, why these apps saw success, and how to replicate it for yourself.
Posted: 09 Jan 2017 | Published: 04 Jan 2017

OutSystems

What's Trending in Retail and Mobile Technology
sponsored by SOTI Inc.
EBOOK: 84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.
Posted: 05 Jan 2017 | Published: 30 Dec 2016

SOTI Inc.

Why RAD is Right for Mobile and Web Front-End Development
sponsored by OutSystems
WHITE PAPER: Discover how to deliver agile, responsive front-end applications with rapid app development (RAD). Read on to meet today's dramatically digital customer journey by upgrading your legacy stacks and mobile app strategy, learning how to overcome the challenges in adopting an open-source stack, and more.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

OutSystems

Build Better Mobile Apps Faster
sponsored by Oracle Corporation UK Ltd
WEBCAST: Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.
Posted: 30 Dec 2016 | Premiered: Sep 30, 2016

Oracle Corporation UK Ltd

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

The Definitive Guide to Social Marketing
sponsored by Marketo
EBOOK: Examine the phenomenon of social media and how it's affecting marketing strategies, CRM, brand engagement, and more. Uncover helpful tips for leveraging social media as a key marketing tool, as well as explore concepts like how to choose the right social media platforms, social media advertising, and more.
Posted: 22 Dec 2016 | Published: 22 Dec 2016

Marketo

The CIO’s Guide to UEM: 10 Critical Decision Points
sponsored by BlackBerry
WHITE PAPER: Based on real-world research input from Fortune 500 companies, and insights from mobility analysts and experts, this guide is designed to help you reimagine your strategy for a new era of mobility.
Posted: 20 Dec 2016 | Published: 30 Oct 2015

BlackBerry

Future Focus: Is Your Enterprise Ready for IoT?
sponsored by BlackBerry
WHITE PAPER: This white paper details the challenges presented by IoT, and how your enterprise mobility management (EMM) strategy must adapt. The possibilities of IoT are endless, but all these endpoints need to be managed securely and effectively.
Posted: 14 Dec 2016 | Published: 25 Jul 2016

BlackBerry

A UEM Checklist for CIOs
sponsored by BlackBerry
WHITE PAPER: This white paper is your starting point for choosing a UEM solution. It's derived from third-party research and best practices. It covers the critical areas you'll need to think through as you arrive at a decision.
Posted: 14 Dec 2016 | Published: 30 Sep 2016

BlackBerry

Reaching New Heights In Omnichannel Customer Service
sponsored by BoldChat - LogMeIn
EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

BoldChat - LogMeIn

Paper free – are we there yet?
sponsored by ComputerWeekly.com
RESEARCH CONTENT: In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

ComputerWeekly.com

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell India
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

Macy's Directs Millennial Traffic with API-led Mobile Development
sponsored by TIBCO Software Inc.
CASE STUDY: This case study examines how iconic retailer Macy's optimized their mobile app to improve their customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy.
Posted: 05 Dec 2016 | Published: 14 Sep 2016

TIBCO Software Inc.

Corridor Warrior: How IT Empowers the Future-Ready Workforce
sponsored by Dell India
WHITE PAPER: Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Dell India

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

Empowering Health
sponsored by Microsoft
EBOOK: Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

Microsoft

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore
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