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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Augmented IVR – Second Life for Interactive Voice Response
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how interactive voice response (IVR) and voice app infrastructures have brought both visual and voice resources into each customer's journey.
Posted: 22 Oct 2014 | Published: 30 Jun 2014

[24]7 Customer Inc.

Secure Access to Sensitive Data on the Move
sponsored by HID
VIDEO: This short video introduces HID Global's ActivID® authentication solutions, which incorporate integrated device identification technology to make location- and risk-based decisions.
Posted: 21 Oct 2014 | Premiered: 21 Oct 2014

HID

Device Fingerprinting – Low-Friction, BYOD Authentication
sponsored by SecureAuth
WHITE PAPER: This white paper introduces SecureAuth's Device Fingerprinting, which features the flexibility, security, and convenience required to increase layers of authentication without creating high friction for users.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

SecureAuth

WebRTC Rolls Out in Business Apps
sponsored by Twilio
WHITE PAPER: This white paper highlights WebRTC and its role online for mobile customer service. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014


Performance optimized 802.11ac/n Dual-Radio 3x3:3access point with internal antenna option
sponsored by Aerohive Networks
WHITE PAPER: This white paper details a network solution that was able to deliver rock solid connection even in the most high-density environments. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Aerohive Networks

How to Onboard Thousands of Devices only the Day after Software Implementation
sponsored by IBM
WHITE PAPER: This white paper details a mobile device management solution that was able to begin on-boarding devices by up to 200 a minute at peak, with 15,000 users on the first day. Read on to learn more.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

IBM

EMA Research Report - Enabling Unified Endpoint and Service Management for a Mobile Workforce
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This exclusive research report gauges the importance of the mobile workforce and how networks can cater to them. Unified endpoint management (UEM) can help provide a common interface for performing administrative tasks on both PC and mobile devices.
Posted: 15 Oct 2014 | Published: 30 Sep 2014

FrontRange Solutions Inc.

4 Key factors in building a UC and Collaboration Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Virtual face time with customers theoretically means organizations can cut T&E budgets while keeping the wheels of commerce turning. But savvy IT decision makers know this is just half the story. The real power of UC&C isn't tactical; it's strategic.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Dell, Inc. and Intel®

Balancing wireless LAN troubleshooting strategies for BYOD
sponsored by Extreme Networks
EGUIDE: This expert E-Guide highlights the variety of tools available for proactive and responsive BYOD troubleshooting.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Extreme Networks

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Adopt Social Cloud Capabilities to Drive Rapid Innovation and Accelerate Time-to-Value for Your Business
sponsored by IBM
WEBCAST: Mobile and social technologies have led us to change the way we work not only by ourselves, but with others.  Adopting a social cloud early can provide rapid innovation for your business.
Posted: 08 Oct 2014 | Premiered: Oct 8, 2014

IBM

School System Makes Move to 802.11ac Smart Wi-Fi
sponsored by Ruckus Wireless
WHITE PAPER: With advancements in mobile technology, it's become more important than ever to have a Wi-Fi network in place that can deal with the increase stress and traffic on the network.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Location: The New battlefield for Business & Digital Innovation
sponsored by Ruckus Wireless
WHITE PAPER: The shift from the physical world to the online (virtual) world has been emphasized with the emergence of mobile and social technologies.  Users are connected to the virtual world more than ever before, but at the same time still enjoy being 'offiline'.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Dealing with Density: The Move to Small-Cell Architectures
sponsored by Ruckus Wireless
WHITE PAPER: The expansion of mobile devices in the past decade relied heavily on innovations in the network.  The increase in traffic and stress on the network still proves to be a challenge for IT.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Ruckus Wireless

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 07 Oct 2014 | Premiered: 19 Jun 2013

Workday

Secure Mobile Printing with UniPrint
sponsored by Citrix Ready and UniPrint
WEBCAST: In today's "Mobile First, Cloud First" environment, as IT professionals, how do you ensure all these highly mobile knowledge-workers print securely? To find the answers, please attend this timely webinar from Citrix and UniPrint.
Posted: 03 Oct 2014 | Premiered: Oct 3, 2014

Citrix Ready and UniPrint

How Mobile Management Services Fill a Critical Security Need
sponsored by Global Knowledge
WHITE PAPER: For organizations considering Mobile Management Services (MMS), such an increase demonstrates why it's critical to address MMS adoption and deployment now, before unchecked proliferation can cause serious problems.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Global Knowledge

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Leverage the Power of APIs to Turbocharge Your Mobile Strategy
sponsored by Intel® Services
WHITE PAPER: This guide examines how today's top organizations are handling API management, including a breakdown of the "seven steps" required to build a successful API program.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Intel® Services

Avoiding BYO Policy and Security Pitfalls
sponsored by Citrix
WHITE PAPER: When employees use their own technology for business purposes, they gain mobility and productivity but pose a new threat for IT security, as well as other policy pitfalls.
Posted: 26 Sep 2014 | Published: 26 Sep 2014

Citrix

From Disney to Dishwashers: Digital CRM to Change Customer Experience
sponsored by IBM
EGUIDE: Find out how your business can make the most out of digital CRM.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM

How 4 Citrix Customers Solved the Enterprise Mobility Challenge
sponsored by Citrix
WHITE PAPER: For mobile workers to truly be productive, they need on-the-go access to apps and data, even on their personal devices.  Enterprises need a way to deliver these other types of apps on mobile devices now- but IT rarely has the time or budget to build mobile versions.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Citrix

The Definitive Guide to Secure Enterprise Mobility
sponsored by Aruba Networks
WHITE PAPER: Enterprise organizations today are allowing a new generation of users - known as the mobile generation - to maximize productivity by relying on mobile devices for every aspect of work and personal communication.  However, networking security concerns are emerging.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

Aruba Networks

How One Office Benefited from a Large Network Wi-Fi Solution
sponsored by Aruba Networks
CASE STUDY: With potentially tens of thousands of users accessing network data from over 2,000 access points, there's no doubt that the connection needs to be safe and strong.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Aruba Networks

Best Approaches to BYOD and Mobile Security
sponsored by Citrix
EGUIDE: This exclusive e-guide offers advice on developing a strong mobile security plan and examines how some modern corporations approach BYOD and security.
Posted: 02 Oct 2014 | Published: 02 Oct 2014

Citrix
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