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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Customers Come First: A Metro Bank Microsoft Dynamics Case Study
sponsored by Microsoft
WEBCAST: This webcast serves as a case study of Metro Bank, and explains how they revolutionize banking by using their CRM as their customer platform. Click here to see the highlights of Microsoft Dynamics at work.
Posted: 12 Aug 2015 | Premiered: Dec 31, 2013

Microsoft

Cloud Collaboration at Its Finest: Trek Bicycle Case Study
sponsored by Microsoft
WEBCAST: This webcast serves as a case study of Trek Bicycle, and examines how Trek uses Microsoft Dynamics and Microsoft Dynamics CRM to support their local sales reps and build relationships with their customers. Click here to see how you can shape your enterprise's future in the cloud.
Posted: 12 Aug 2015 | Premiered: Jul 10, 2014

Microsoft

App Refactoring Update: Who's New to the Landscape?
sponsored by StarMobile
WHITE PAPER: In this e-guide, Gabe Knuth surveys the current app refactoring market, and examines how one company figures into the big picture. Click here to read on about app refactoring services today.
Posted: 12 Aug 2015 | Published: 12 Aug 2015

StarMobile

Healthcare's Now in the Cloud with MDM
sponsored by IBM
WHITE PAPER: This white paper outlines the risks associated with incorporating MDM in hospital environments, and examines an MDM solution specific unto healthcare organizations.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

IBM

"Appifying" the Enterprise Mobility Landscape
sponsored by StarMobile
WEBCAST: In this webcast, Brian Katz talks with Todd Fryburger, CEO of StarMobile, about "Appifying" your enterprise with a codeless, cloud-based solution, which transforms existing enterprise sources and legacy systems into mobile apps with a native user experience.
Posted: 10 Aug 2015 | Premiered: Aug 3, 2015

StarMobile

Bolstering Your Mobile Mojo: The State of Enterprise Mobility
sponsored by IBM
WEBCAST: Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Game of Phones: Which Device Will Rule EMM for All?
sponsored by IBM
WEBCAST: With an increase of bring your own device (BYOD) spaces, employees can perform their day-to-day work in a more flexible and productive way. This recorded webcast stacks up the top EMM operating system contenders: Apple's iOS, Android, and Windows. Click here to see which device and OS overcomes its competitors in the battle of EMM supremacy.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Tablets in Retail & Restaurants enhance the customer experience
sponsored by LogMeIn, Inc.
EGUIDE: This E-Guide looks at how a well-known retailer and a restaurant chain are using tablets and cloud computing to improve customer experience and boost sales performance.
Posted: 09 Aug 2015 | Published: 07 Aug 2015

LogMeIn, Inc.

Mobilize Your Virtual Enterprise Applications with 4 Steps
sponsored by StarMobile
WHITE PAPER: Learn how next-generation remote computing protocols accelerate your company's application mobilization and improve user experience. Continue reading to access advice on implementing successful enterprise mobilization.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

StarMobile

EEMM Strategy and Vendor Comparison: Who Makes the Grade?
sponsored by IBM
WHITE PAPER: Access this white paper to examine EMM and MDM vendors, and determine which products are most appropriate your enterprise needs.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

IBM

Cloud-Based MDM Makes the Grade in Education
sponsored by IBM
WHITE PAPER: Colleges and K-12 school districts across the country are embracing mobility in education. This white paper examines several smart mobile and app management cloud-based practices that give schools and educational institutions the tools they need to set their students up for success in the new Mobile Age.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

IBM

Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Genesys

Best Practices for Delivering a Seamless Omnichannel Customer Experience
sponsored by Genesys
RESOURCE: Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Genesys

Bolstering Network Security in a BYOD World
sponsored by VSS Monitoring
WHITE PAPER: As the world becomes more interconnected, the line between personal and professional continues to blur. This white paper examines a monitoring platform that will enable you to comprehensively view all network traffic to your organization's security toolset. Read on to learn how you can optimize your network for increased BYOB mobile traffic.
Posted: 05 Aug 2015 | Published: 31 Dec 2014

VSS Monitoring

Top 10 Caveats Mobile IT Admins Need to Know about Windows 10
sponsored by MobileIron
WHITE PAPER: Previously separate OS versions are converging onto a unified platform. Download the easy-to-digest infographic for a list of the top 10 things you need to know about Windows 10 to keep pace with industry updates...and your peers.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

How to Secure Your Ecosystem of Cloud-Based Apps
sponsored by MobileIron
WHITE PAPER: Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

From GPO to MDM: A New Era of Enterprise Computing
sponsored by MobileIron
WHITE PAPER: This white paper looks to enterprise mobility management (EMM) as the primary means of securing and managing enterprise devices during the evolution of operating systems.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

Privacy-Centric Mobile Device Policies: What Your Enterprise Needs to Know
sponsored by MobileIron
WHITE PAPER: This white paper takes the findings from the 2015 Trust Gap Survey and translates them into actionable recommendations for employers in the form of privacy-centric mobile device policies. Read on here to key into the following important insights about bridging the trust gap.
Posted: 04 Aug 2015 | Published: 04 Aug 2015

MobileIron

A New User's Guide: Optimizing Your Video Network Performance
sponsored by Vyopta
EBOOK: In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
Posted: 03 Aug 2015 | Published: 03 Aug 2015

Vyopta

Data Agility Underpins Success for Financial Institutions in the Digital Economy
sponsored by Axway
WHITE PAPER: Organizations with data agility will be the winners; but how do you get there? In this white paper, IDC explains how financial institutions develop greater data agility, increasing revenue and demonstrating innovation. Click here to discover effective ways to use API technology to open new channels.
Posted: 30 Jul 2015 | Published: 31 Jul 2014

Axway

App Refactoring: How to Extend Application Virtualization
sponsored by StarMobile
WEBCAST: In this webcast, Todd Bryburger from StarMobile joins Brian Madden to discuss app refactoring, and how to extend application virtualization to capitalize on all enterprise mobility spaces.
Posted: 30 Jul 2015 | Premiered: Jul 30, 2015

StarMobile

Shoppers Disrupted: Retailing Through the Noise
sponsored by IBM
WHITE PAPER: Savvy technology-enabled customers are demanding what they want, when they want it and how they want it delivered. Access this executive report to understand the full potential of new technologies across the retail space.
Posted: 29 Jul 2015 | Published: 29 May 2015

IBM

10 Essential Elements for Secure EMM
sponsored by Citrix
WHITE PAPER: This resource offers 10 key guidelines to securing mobile strategies so that organizations are confident in their defenses against theft and loss while users are satisfied with performance.
Posted: 28 Jul 2015 | Published: 15 Oct 2014

Citrix

What the Mobile Customer Service Experience Should be
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: In this white paper you will discover the key to excelling in customer service, with particular attention paid to reaching customers through mobile devices. Read now to devise your own mobile customer service strategy and uncover how to design an app that will add value to any customer relationship.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

IDC Expert on Business Disruption: Not a CEO-Only Dilemma
sponsored by Cisco Systems, Inc.
RESOURCE: How is digital business changing the workplace? Learn what insights Charles Anderson offered on this subject and more.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

TOPICS:  Mobile CRM
Cisco Systems, Inc.
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