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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

Mitel Networks Limited

Collaboration Wins: How to Build a High-Performance Workforce
sponsored by Logitech Inc.
RESOURCE: In this infographic, learn about the worker disengagement epidemic, how to engage remote workers, and the importance of face-to-face video communication.
Posted: 23 Feb 2017 | Published: 30 Dec 2016


Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers
sponsored by Salesforce.com
WHITE PAPER: Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Salesforce.com

Focus: Mobile enterprise
sponsored by ComputerWeekly.com
EGUIDE: Introduction In the last decade or so, mobile devices – mobiles, then smart phones and tablets – have come into companies and organisations to change the ways business applications are put to work.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

ComputerWeekly.com

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Mitel Networks Limited

What's in Your Mobile App Dev Toolbox?
sponsored by OutSystems
EGUIDE: Mobile application success comes down to having the right strategy in place and the right tools at your disposal. This essential guide explores the 8 factors that dictate enterprise mobile app success and takes you inside 3 enterprise mobile app stories, why these apps saw success, and how to replicate it for yourself.
Posted: 09 Jan 2017 | Published: 04 Jan 2017

OutSystems

Paper free – are we there yet?
sponsored by ComputerWeekly.com
RESEARCH CONTENT: In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

ComputerWeekly.com

APIs and Mobile: Creating an Integrated Physical-Digital Consumer Experience
sponsored by TIBCO Software Inc.
WHITE PAPER: Learn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data.
Posted: 02 Dec 2016 | Published: 03 Oct 2016

TIBCO Software Inc.

Case Study: How Vertu Simplified Mobile Software Development
sponsored by Splunk Services UK Ltd
CASE STUDY: Luxury brands have high standards at every step of their processes, especially when it comes to developing complex software. Access this case study to uncover how Vertu, a luxury mobile phone manufacturer, was able to simplify their mobile software development by taking a data-centric approach.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

Splunk Services UK Ltd

Mobile Security and Risk Review
sponsored by MobileIron
WHITE PAPER: Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

MobileIron

IDC Report: A Roadmap to the Dynamic Digital Enterprise
sponsored by Optus
ANALYST REPORT: It's key to transform your enterprise into an agile one by crafting a forward-looking, digital-centric business strategy. In this IDC report, you'll explore where your peers are with making IT investments, 7 recommendations for a successful digital transformation project, how you can limit associated risks, and more.
Posted: 03 Nov 2016 | Published: 30 Sep 2016

Optus

Advice on Platform-as-a-Service Uses and Offerings
sponsored by ComputerWeekly.com
RESOURCE: IoT presents a strong use case for investing in PaaS, but it's only one in a crowd. Access our expert guide to find out how your organization can use PaaS for many types of application and cloud integration projects, and future uses.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

ComputerWeekly.com

How to Create a Happy, Connected Workforce
sponsored by Lenovo
EBOOK: Mobility is shaping the future workforce, and why not? Every employee gains a yearly average of 240 hours of productivity from mobile working. Access thie e-book to learn the 5 simple steps to create a connected workforce that is happy and productive.
Posted: 21 Oct 2016 | Published: 21 Oct 2016

Lenovo

Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

OpenText

The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware

How to Manage Mobile Devices, Apps, and Content Simply and Securely
sponsored by IBM MaaS360
RESOURCE: Discover how IBM MaaS360 empowers users to manage mobile apps for iOS, Android, Windows, and Blackberry devices simply and securely from an intuitive, user-friendly portal. Access this complimentary 30 day trial to leverage a platform that enables you to manage mobile devices, apps, content, and security.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

IBM MaaS360

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

Empowering Health
sponsored by Microsoft
EBOOK: Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.
Posted: 10 Jan 2017 | Published: 10 Jan 2017

Microsoft

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

Reaching New Heights In Omnichannel Customer Service
sponsored by BoldChat - LogMeIn
EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

BoldChat - LogMeIn

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd
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