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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRMReports
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Case Study: Secure BYOD With an SDN Application
sponsored by Hewlett-Packard Limited
CASE STUDY: This exclusive case study examines how an educational institution was able to take advantage of an SDN application to leverage existing hardware and allow users to connect their personal devices to the network securely, allowing for a remarkable increase in productivity.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Hewlett-Packard Limited

Enterprise Mobility Management: Going from Good To Great: Podcast
sponsored by CA Technologies.
PODCAST: This crucial podcast thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age.
Posted: 01 Apr 2014 | Premiered: Mar 24, 2014

CA Technologies.

Rethinking Enterprise Mobility: The Way It Should Be: Podcast
sponsored by CA Technologies.
PODCAST: In this exclusive podcast, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world.
Posted: 01 Apr 2014 | Premiered: Mar 24, 2014

CA Technologies.

Design Security Policies For #GenMobile
sponsored by Aruba Networks
WHITE PAPER: This exclusive resource discusses how your organization can form an effective mobile strategy designed to help you get the most value from your mobile initiatives.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Aruba Networks

Create A Rock-Solid Wi-Fi Foundation For #GenMobile
sponsored by Aruba Networks
WHITE PAPER: This informative paper examines the steps your business can take to build your wireless network into an enterprise asset for the mobile workforce.
Posted: 01 Apr 2014 | Published: 01 Apr 2014

Aruba Networks

Top Unified Communications Trends For Midsize Businesses
sponsored by Cisco
WHITE PAPER: This guide explores some top trends in UC for midsized businesses and outlines what these organizations are doing to further support workplace mobility and BYOD.
Posted: 01 Apr 2014 | Published: 31 Jan 2014

Cisco

How to Transform Your Mobile Customer Care Strategy
sponsored by Oracle Corporation
WHITE PAPER: The following white paper explores how by implementing a smart connected integration (SCI) strategy, a company can begin and nurture a better path to mobile customer service.
Posted: 31 Mar 2014 | Published: 31 Mar 2014

Oracle Corporation

Kofax Mobile Capture - Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, learn about Kofax Mobile Capture, which allows you to take a photo, and that information is instantly inserted into the appropriate business process. Discover how this innovative technology ensures the highest quality faster and at a lower cost, and extracts more valuable data so customer engagement is also enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

Essential Wi-Fi Services For Smartphones And Tablets
sponsored by Aruba Networks
WHITE PAPER: This informative paper examines a dependable, high performance Wi-Fi solution that provides mobile workers the services, accessibility and freedom they need to get the most value from their mobile devices.
Posted: 31 Mar 2014 | Published: 31 Mar 2014

Aruba Networks

Gain Control Over Your Mobile Environment
sponsored by Dell Software
WEBCAST: Is your environment inundated with iOS and Android devices? Learn how mobile device management and mobile app management can solve your top pain points.
Posted: 31 Mar 2014 | Premieres: Apr 29, 2014, 12:00 EDT (16:00 GMT)

Dell Software

Enterprise Mobility Management: Going from Good To Great
sponsored by CA Technologies.
WEBCAST: This expert webcast thoroughly examines enterprise mobility management (EMM) and its central role in the BYOD age. Join expert Jack Madden as he discusses the ins-and-outs of effective management and what you can do to ensure a successful, efficient, and productive mobile environment.
Posted: 27 Mar 2014 | Premiered: Mar 24, 2014

CA Technologies.

Rethinking Enterprise Mobility: The Way It Should Be
sponsored by CA Technologies.
WEBCAST: In this expert webcast, mobility expert Jack Madden takes and in-depth look at mobile management, discussing the critical role management plays in all aspects of the mobile environment and examining some of the most effective strategies and solutions are available to you.
Posted: 27 Mar 2014 | Premiered: Mar 24, 2014

CA Technologies.

Furniture Manufacturer Drives Innovation With BYOD
sponsored by Cisco
CASE STUDY: This informative case study discusses how a furniture manufacturing organization was able to use a mobile management solution to institute a BYOD program that increased operational efficiency and customer satisfaction all while cutting costs.
Posted: 26 Mar 2014 | Published: 26 Mar 2014

Cisco

ENTERPRISE SERVICES BLOG: Top 10 Tips to Achieve Enterprise Mobility in Asia
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace.
Posted: 25 Mar 2014 | Published: 18 Feb 2014

Hewlett-Packard Company

Embracing BYOD through secure app and data delivery EMM
sponsored by Citrix
WHITE PAPER: This exclusive paper discusses an enterprise mobility management strategy that allows you organization to embrace consumerization and BYOD with secure application and data delivery, providing the freedom users want and the control IT needs.
Posted: 25 Mar 2014 | Published: 25 Mar 2014

Citrix

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Social Monitoring Tools Give GNC Marketing Muscle
sponsored by IBM
EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and create "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Social, Mobile, and Analytics to Push CRM Through 2015
sponsored by IBM
EGUIDE: In this e-guide, get advice from experts including Gartner research vice president Gene Alvarez, on how businesses can prepare for the evolving CRM market and address changing customer experience needs. Don't get left behind by relying on legacy processes and technology -- find out how to get ahead of the pack by reading now.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Effectively Leveraging CRM Analytics
sponsored by MicroStrategy Incorporated
EGUIDE: This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

MicroStrategy Incorporated

Simplify Your Mobile Device Management While Ensuring Security
sponsored by IBM
WHITE PAPER: The good news is, now it doesn't have to be. This informative white paper discusses a mobile device management (MDM) automation platform solution that simplifies mobile management while ensuring the highest level of enterprise-grade security.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

IBM

Video: Workday's Mobile Solutions for iPad
sponsored by Workday
VIDEO: View the following video to uncover what a user-centric application solution looks like. Learn how with simplicity, usability, and of course, the right functions, you can enable your workforce to do their job more efficiently ultimately driving innovation and higher revenue.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

Cisco BYOD Smart Solution
sponsored by Cisco
WHITE PAPER: This exclusive paper examines a set of mobile solutions designed to enable BYOD environments by combining best-of-class technology, validated designs, and end-to-end support.
Posted: 20 Mar 2014 | Published: 20 Mar 2014

Cisco

Video: Enterprise Mobility: A New Way to Work
sponsored by Workday
VIDEO: View the following brief video to get a firsthand look at an all-inclusive solution to application mobility and how it can deliver the functionality and simplicity required in today's high-paced market.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Workday

MDM is Not Enough - Secure Mobile File Sharing with Acronis Access
sponsored by Acronis
WEBCAST: This informative webcast examines a file syncing and sharing solution that allows mobile workers to share and access the applications and data they need to be productive and efficient while maintaining the highest levels of enterprise security.
Posted: 20 Mar 2014 | Premiered: Mar 18, 2014

Acronis

Advanced Technologies Key to Next-Gen Contact Centers
sponsored by LogMeIn, Inc.
EGUIDE: Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools
Posted: 27 Mar 2014 | Published: 27 Mar 2014

LogMeIn, Inc.
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