Customer Service Reports

SOFTWARE LISTING: ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims...

Posted: 30 Apr 2008 | Published: 01 Apr 2008

CASE STUDY: Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...

Posted: 24 Apr 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.

Posted: 16 Apr 2008 | Published: 11 Oct 2010

WHITE PAPER: The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.

Posted: 03 Apr 2008 | Published: 01 Oct 2007

CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

Posted: 28 Mar 2008 | Published: 01 Sep 2007

WHITE PAPER: This paper explains how to excel at customer service using the best tools for the task.

Posted: 17 Mar 2008 | Published: 01 Jul 2007

WHITE PAPER: Download this buyer's guide to learn what you need from an enterprise report management solution.

Posted: 17 Mar 2008 | Published: 01 Jun 2007

DATA SHEET: MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.

Posted: 17 Mar 2008 | Published: 01 Jan 2007

SOFTWARE LISTING: IBM's Optim™ Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities.

Posted: 14 Mar 2008 | Published: 13 Mar 2008

SOFTWARE LISTING: ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.

Posted: 10 Mar 2008 | Published: 10 Mar 2008

WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

PRODUCT LITERATURE: The IBM Dynamic Inventory Optimization Solution is designed to help companies manage inventory to optimal levels, providing the potential to reduce carrying and logistical costs, increase service levels and improve asset utilization and invento...

Posted: 03 Mar 2008 | Published: 01 Sep 2006

WHITE PAPER: The U.S. healthcare system is on an unsustainable path that will force its transformation.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

CASE STUDY: In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.

Posted: 22 Feb 2008 | Published: 01 Jan 2006

WHITE PAPER: In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

WHITE PAPER: Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

Posted: 13 Feb 2008 | Published: 13 Feb 2008

WEBCAST: Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need...

Posted: 04 Feb 2008 | Premiered: Nov 13, 2007

WHITE PAPER: Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.

Posted: 04 Feb 2008 | Published: 01 Jan 2006

WHITE PAPER: The site has continued growing astronomically ever since and is now the No. 1 free online dating site in the world, averaging 8 million unique visitors per month.

Posted: 10 Jan 2008 | Published: 01 Jan 2007

WHITE PAPER: Japanese electronics companies (JEC) are taking bold action to regain market share,profitability and their place as global innovators. Download this IBM Institute for Business Value Study to learn how JECs are transforming their businesses.

Posted: 29 Nov 2007 | Published: 01 Mar 2007

WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.

Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

WHITE PAPER: Implementing a CRM solution can be difficult for organizations that have multiple business units. Read this paper to learn how your organization can benefit from a CRM strategy that provides an understanding and guidelines for reaching long term goals.

Posted: 14 May 2007 | Published: 01 Sep 2006