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Workforce Management Reports
 
Research Report: Nexus of Forces
sponsored by Workday
ANALYST REPORT: Workday largely uses the nexus to good effect. However, CIOs and VPs of HR evaluating Workday for HCM shouldn't expect all elements of the nexus to be fully mature or leveraged. This document helps prospective customers be fully prepared in their evaluation of Workday's nexus capabilities.
Posted: 25 Mar 2014 | Published: 24 Mar 2014

Workday

Five Ways to Optimize Your Customer's Journey through the Contact Center
sponsored by Genesys
WHITE PAPER: In this white paper, discover the five steps you can take to make sure your customer's journey through your contact center is enjoyable from beginning to end.
Posted: 20 May 2015 | Published: 31 Dec 2014

Genesys

Time-Based Routing for Field Service
sponsored by Oracle Corporation
WHITE PAPER: The key to mobile workforce optimization is accurately assessing travel times for multiple routes between multiple appointments. Read this white paper for the pros and cons of three routing methodologies.
Posted: 20 Mar 2015 | Published: 31 Oct 2014

Oracle Corporation

Building a Business Case for an Enterprise Work Management Solution
sponsored by AtTask
WHITE PAPER: Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Best Practices: Eight recommendations for turning engagement measurement into results
sponsored by SuccessFactors
WHITE PAPER: This white paper provides eight recommendations to help you turn employee engagement measurement into business results.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Moving HCM to the Cloud
sponsored by Workday
EGUIDE: The days of on-premises human capital management (HCM) systems could be numbered. Access this e-guide today to take an expert look at the unstoppable trend of cloud HCM, including its benefits, risks, and costs.
Posted: 14 Jan 2014 | Published: 14 Jan 2014

Workday

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Why Implementing State-of-the-Art HR Technology Drives Business
sponsored by Oracle Corporation
WHITE PAPER: Organizations are acknowledging that they need to fundamentally change the way they manage people in order to ensure that they have the talent they need. Read this white paper to discover more about Human Capital Management (HCM) and the importance of retaining quality talent within your organization.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Oracle Corporation

It’s Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: In this report from DMG consulting, discover a framework and methodology for transforming your back-office operations to drive higher quality and lower costs. You'll learn how workforce optimization (WFO) tools can improve the productivity and visibility of your operations, as well as tackle six common back-office challenges.
Posted: 07 Mar 2014 | Published: 30 Sep 2013

Aspect

Best Practices: Six ways to dial in your talent strategy
sponsored by SuccessFactors
WHITE PAPER: This report explains how talent constraints impact growth and counts down six best practices to help you dial in your talent strategy.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SuccessFactors
 
 
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