The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?

Cover
You are considering outsourcing your contact center or employee help desk function, and you can't decide whether to look at onshore or offshore options. While cost is a factor, are there certain instances when onshore outsourcing makes more business sense than offshoring? Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
Vendor:
ABS Associates, Inc.
Posted:
13 Feb 2008
Published:
13 Feb 2008
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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