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May 19, 2013
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| All resources sponsored by: |
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Mindshare Technologies |
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| 5 Matches |
Automating Your Call Center Feedback
| sponsored by Mindshare Technologies
WHITE PAPER:The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
| sponsored by Mindshare Technologies
WHITE PAPER:Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 | Published: 04 Mar 2008
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The Platinum Rule of Service
| sponsored by Mindshare Technologies
WHITE PAPER:The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. Posted: 05 Mar 2008 | Published: 04 Mar 2008
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But, Will Customer Measurement Improve Our Profits?
| sponsored by Mindshare Technologies
WHITE PAPER:The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Service Lapse Recovery Requires Local Accountability
| sponsored by Mindshare Technologies
WHITE PAPER:Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. Posted: 05 Mar 2008 | Published: 04 Mar 2008
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