The Lync Server Dial Plan: An Introduction to Preparing for Implementation
sponsored by Global Knowledge
WHITE PAPER:
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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O'Keeffe & Swartz Chooses HP Networking in Converged Infrastructure Implementation
sponsored by HP and Intel
CASE STUDY:
Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software.
Posted: 16 Mar 2011 | Published: 16 Mar 2011
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Cloud Computing for the Call Center: The Next Revolution
sponsored by inContact
EBOOK:
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Posted: 04 May 2010 | Published: 04 May 2010
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Implementing Cisco's Web 2.0 Collaboration Technologies
sponsored by Global Knowledge
WHITE PAPER:
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Posted: 26 May 2009 | Published: 26 May 2009
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