Business of Information Technology  >   Business Management  >  

Customer Relationship Management

RSS Feed    Add to Google    Add to My Yahoo!
Customer Relationship Management Reports
Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015


Why Sales Is Still About Data Standardization
sponsored by Oracle Corporation UK Ltd
EGUIDE: This expert guide explains why data standardization is a foundational step that your company needs to take before you can reach the next level of insight: Understanding your customers. View now to learn how Houghton Mifflin Harcourt consolidated its sales teams and digitized its sales process, and the benefits that they've achieved as a result.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

Oracle Corporation UK Ltd

SMBs: All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This resource explains how a prepackaged modern contact center solution can enable small and mid-sized businesses to deliver enterprise-class customer service at a reasonable TCO. Read on to learn the 4 success factors that your business needs to keep in mind as you search for a scalable, cost-effective contact center.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


Turning Social Sentiment into Opportunity
sponsored by Microsoft
WHITE PAPER: This humorous white paper explores social listening for marketing. Discover how quantifiable metrics reveal the ways your products, promotions, and marketing messages are resonating with your target audiences.
Posted: 02 Oct 2015 | Published: 02 Oct 2015


IBM and Portico Press Release 06-2015
sponsored by IBM
PRESS RELEASE: The new 'IBM Digital Experience on Cloud' user experience platform provides companies with a fully managed cloud service for delivering compelling, omnichannel digital experiences to engage customers, partners and employees, according to a recent IBM press release. View the full announcement in its entirety via today's featured download.
Posted: 16 Sep 2015 | Published: 09 Jun 2015


Speed, Scale, Security: Orchestrating a Great Download Experience
sponsored by Limelight Networks, Inc.
WHITE PAPER: This white paper describes which systems, infrastructures, and processes can make your software available faster despite latency challenges. Learn how to optimize quick and efficient delivery of your files.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Limelight Networks, Inc.

Case Study: Satisfied Customers Help Grow Auto Glass Business
sponsored by IBM
WHITE PAPER: Access this case study and learn how operational analytics helped one automotive glass-fitting subsidiary leverage their customer service strategy, and encourage existing patrons to recommend their services to someone they know.
Posted: 30 Jul 2015 | Published: 30 Sep 2013


Dell: Refocusing Sales Team by Providing more Accurate and Timely Information
sponsored by Dell, Inc. and Intel®
VIDEO: Discover what solution enabled Dell to bring together multiple data sources and simplify its KPIs to better drive daily decision making and free up sales people for more customer-centric interactions. Access this brief video to hear directly from the decision makers at Dell and learn just what impact this solution had on their sales team.
Posted: 01 Oct 2015 | Premiered: 01 Oct 2015

Dell, Inc. and Intel®

Automating Customer Contact Centers to Gain Agility and Analytic Insights
sponsored by Genesys
WHITE PAPER: This informative resource explains how a VCC can enable greater mobility in your organization. Read on to access 7 key advantages and 6 vital benefits of VCCs; a checklist of best-in-class VCC features; 3 use cases for VCCs; and more.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


Infographic: How Modern Service Provides a Competitive Advantage
sponsored by Oracle Corporation
RESOURCE: This infographic showcases the importance of embracing knowledge management to equip your customer service reps to support customer expectations. By following 4 steps, learn how a seamless communication channel can drive your competitive advantage.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

Oracle Corporation
Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement