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Customer Relationship Management

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Customer Relationship Management Reports
 
The Guide to the Marketing Technology Landscape
sponsored by Radius
WHITE PAPER: This resource describes the challenge CMOs face in uniting new technologies like predictive marketing with existing strategies and provides crucial advice on how to overcome this hurdle.
Posted: 28 Jan 2016 | Published: 31 Dec 2015

Radius

Stay Connected With Customers, Wherever They Roam
sponsored by SearchCRM
EBOOK: In this expert e-book, consultant Steve Robins explains how mobile location-based services work, the benefits of using them and the potential risks. You'll also discover how retailer Nordstrom has adopted sensor-based beacon technology to better assist in-store customers.
Posted: 21 Jan 2016 | Published: 21 Jan 2016

SearchCRM

Commerce Cloud Customer Interview: Carrie Leader on Elaine Turner's Customized Transformation
sponsored by Oracle Corporation
VIDEO: In this interview Carrie Leader, the director of eCommerce at fashion brand Elaine Turner, describes Elaine Turner's migration to a cloud-based ecommerce platform. Discover how this new technology is allowing their business to reach new heights in the today's modern landscape.
Posted: 27 Jan 2016 | Premiered: 28 Oct 2015

Oracle Corporation

Can Your Sales Strategy Adapt to Market Changes?
sponsored by Oracle Corporation
RESOURCE: Discover how next-gen sales performance management can get your sales strategy up to speed to reach high revenue targets. Learn how analytics, insights, and real-time information can motivate and develop your sales team to reach success.
Posted: 25 Jan 2016 | Published: 31 Dec 2015

Oracle Corporation

Best practices for a seamless Omnichannel Customer Experience
sponsored by Genesys
WHITE PAPER: It is critical that you consider how to design a memorable experience in the customer lifecycle that maps to the needs of your particular customer segment and aligns to your brand values. Download this white paper now to uncover six best practices to help you design and implement that experience.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Genesys

Unify Data Access Across the Logical Data Warehouse
sponsored by IBM
WEBCAST: By 2020, there will be over 30 billion connected devices. This webcast goes into detail about what this means for the future of data and explains how a logical data warehouse strategy can help you keep up by allowing you to access all your relevant data from a single application.
Posted: 04 Feb 2016 | Premiered: Dec 31, 2015

IBM

The Omnichannel Dilemma: Everyone Wants It, But How Do You Start?
sponsored by 24/7 Customer
WHITE PAPER: This report discusses the challenges of rolling out an omnichannel framework and delivers 5 action tips for designing a successful strategy.
Posted: 27 Jan 2016 | Published: 31 Dec 2015


Interactive Voice Response Case Study: A Customer Self-Service Strategy for a Leading Home Shopping Company
sponsored by Aspect
WHITE PAPER: Learn how one home shopping company leveraged interactive voice response and was able to shed their dated and inflexible infrastructure and meet their customers' expectations.
Posted: 29 Jan 2016 | Published: 31 Dec 2015

Aspect

Tesco.com Accelerates Development with Customer Analytics
sponsored by Splunk
CASE STUDY: This case study describes the customer analytics strategy that allowed Tesco.com to achieve application visibility and development acceleration. Learn how they achieved speedier problem identification and resolution, operational visibility across complex environments, and more.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Splunk

UniCredit Delivers Omni-Channel Excellence With Real-Time Operational Insights
sponsored by Splunk
CASE STUDY: In this case study you will learn how UniCredit was able to achieve Real-time operational insights, simplified adherence to compliance requirements, proactive incident management, and more to give customers an enhanced online experience.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Splunk
 
 
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