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Customer Relationship Management

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Customer Relationship Management Reports
 
All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015

Genesys

Case Study: Insurer raises the bar on CCM
sponsored by GMC Software
CASE STUDY: In this exclusive case study, pick up tips and tricks for your organization in your journey to transition your legacy CCM software to a new system. Discover how one North American insurance agency was able to achieve outstanding customer service.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

GMC Software

How Will Digital Transformation and the New Style of IT Impact Your Business?
sponsored by Hewlett-Packard Limited
VIDEO: In this video, Paul Evans, an expert on application transformation at HP, explains the keys to keeping pace with growing end user expectations for instantaneous, relevant, and robust customer experiences.
Posted: 15 Apr 2015 | Premiered: 30 Dec 2014

Hewlett-Packard Limited

GMC Is A Leader Among Document Output For Customer Communications Management Vendors
sponsored by GMC Software
RESOURCE: To explore this report and compare document output for customer communications management vendors across 26 criteria access this brief resource now. Discover what vendor has the right platform to boost customer satisfaction for your organization.
Posted: 15 Apr 2015 | Published: 31 Dec 2014

GMC Software

Silverpop product demo
sponsored by Silverpop Systems Inc. an IBM Company
VIDEO: Discover how you can maximize the potential of three areas of your marketing plan by watching 3 in depth videos. Uncover tips and best practices to help your organization realize the business value in email, behavioral and automated marketing. Watch now to learn more.
Posted: 03 Apr 2015 | Premiered: 03 Apr 2015

Silverpop Systems Inc. an IBM Company

Bloor Research Report - Extending Your 360┬░ View of Customers to Include Social Media
sponsored by IBM
WHITE PAPER: In this white paper discover the benefits behind extending your organization's' 360┬░ view to include new technologies.
Posted: 01 May 2015 | Published: 30 Sep 2014

IBM

5 Critical Requirements for a Future-Ready Contact Center
sponsored by Genesys
EBOOK: This resource lists 5 critical requirements for building a future-ready contact center and delivering an effortless customer experience.
Posted: 31 Mar 2015 | Published: 30 Dec 2014

Genesys

Identify Students at Risk and Improve Retention Rates
sponsored by D2L Corporation
WHITE PAPER: The following white paper addresses how La Cite turned their learning management issues around with real-time data capabilities. Discover how teachers leveraged data by observing characteristics that correlate negatively with student success, giving them the opportunity to intervene and help students make better decisions.
Posted: 21 Apr 2015 | Published: 31 Dec 2014

D2L Corporation

Swap Print/PDF for XML, and Realize Rich Visualization
sponsored by Actuate
WHITE PAPER: This brief white paper shows how dynamic formats allow organizations to create XML documents containing relevant customer data from multiple sources. Learn how to derive significant business value by producing XML-based content.
Posted: 05 May 2015 | Published: 05 May 2015

Actuate

Salesforce CRM and FinancialForce PSA
sponsored by FinancialForce
WHITE PAPER: Discover how you can integrate Salesforce and FinalForce into your greater business processes. Discover how combining these service applications with your ERP system can yield amazing results.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

FinancialForce
 
 
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