Customer Relationship Management White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

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Customer Relationship Management

Customer Relationship Management Reports

What You Should Know about E-Signature Law sponsored by DocuSign, Inc. WHITE PAPER: Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Contract Management \| CRM \| Electronic Signatures \| Sales \| Sales Order Management \| Sales Orders \| Sales Representatives

Why It Pays to Use Electronic Signature sponsored by DocuSign, Inc. WHITE PAPER: This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Contract Management \| CRM \| Electronic Signatures \| Sales \| Sales Orders \| Sales Representatives

Tread carefully with social media-based customer loyalty programs sponsored by Infor CRM EGUIDE: Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

Sell. Smarter. Thriving in the age of the empowered customer sponsored by IBM WHITE PAPER: Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Predictive Analytics \| Supply Chain Management \| Supply Chain Software

Creating the Enterprise-Class Tablet Environment sponsored by BlackBerry WHITE PAPER: Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment. Posted: 02 Dec 2011 \| Published: 02 Dec 2011 TOPICS: Cloud Computing \| CRM \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Network Architectures \| Network Infrastructure \| Network Management \| Networking \| Security \| Smart Phones \| Tablet PC

TouchPoints TV: Rochelle Schard, Infor sponsored by Infor WFM Workbrain VIDEOCAST: In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). Posted: 07 Feb 2012 \| Premiered: 07 Feb 2012 TOPICS: Call Center Management \| Contact Center Management \| CRM \| CRM Software \| Workforce Management Software \| Workforce Planning

North American Contact Center Industry 2011: A Mid-Year Update and Forecast sponsored by Calabrio, Inc. WHITE PAPER: This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. Posted: 31 Jan 2012 \| Published: 31 Jan 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Customer Analytics Pay Off sponsored by IBM WHITE PAPER: Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Service

IT in the UK SMB (Small and Medium sized Business) Sector sponsored by ComputerWeekly.com IT BRIEFING: This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: CIOs \| Cloud Computing \| Cost Benefit Analysis \| CRM \| Management of Change \| Mobile Workers \| ROI \| Small Businesses \| Vendor Selection \| Vendors

SendGrid Deliverability Guide - Everything You Need to Know About Delivering Email through Your Web Application sponsored by SendGrid WHITE PAPER: Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces. Posted: 02 Jan 2012 \| Published: 02 Jan 2012 TOPICS: Campaign Management \| Campaign Management Software \| CRM \| Customer Service Best Practices \| Customer Support Software \| Email \| Email Marketing \| Spam

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