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Customer Relationship Management

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Customer Relationship ManagementReports
 
Five Simple Strategies to Make Your Contact Center a Success
sponsored by Genesys
WHITE PAPER: View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Genesys

Social is for Closers: Social Intelligence Guide for Sales
sponsored by Microsoft India
WHITE PAPER: If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads.
Posted: 20 May 2014 | Published: 20 May 2014

Microsoft India

Kicking off an e-health revolution
sponsored by ComputerWeekly.com
EGUIDE: It has been hailed as the next big thing for many years but, it is fair to say, e-health has failed to fulfill its potential. Issues around cost, ease of use and privacy have held back its adoption. Now, find out how Telefonica hopes to kick start the e-health revolution.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

ComputerWeekly.com

Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

Automating Customer Contact Centers to Gain Agility and Analytic Insights
sponsored by Genesys
WHITE PAPER: This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

Genesys

20 Customer Service Practices
sponsored by Salesforce
EBOOK: We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. Now we're going to share them with you.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Salesforce

Computer Weekly – 15 July 2014: Time for an upgrade? Why you should buy IT now
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as competitive pressures and new technologies drive down IT prices, we find out why now is a great time to buy IT. We examine why going digital means a different approach to IT management. And we hear the latest best practices for improving your customer engagement with IT. Read the issue now.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

ComputerWeekly.com

Home-Shopping Network Gets Closer to Customers with Real-Time Insights
sponsored by SAP
CASE STUDY: Find out how in-memory computing and predictive analytics tools have helped one home-shopping network offer a personalized experience and solve costly issues in real-time.
Posted: 05 Jun 2014 | Published: 31 Jan 2014

SAP

Transforming Customer Service in Financial Services: The 10 Rules
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out why understanding and engaging customers is critical in order to successfully leverage both new and existing technologies, and uncover the 10 rules for transforming customer service in financial services.
Posted: 01 Jul 2014 | Published: 31 May 2014

Hewlett-Packard Company

Microsoft Dynamics Online Services Support and Service Plans
sponsored by Microsoft India
DATA SHEET: Many vendors currently offer CRM suites that can help you take advantage of the latest communication channels and trends, in order to create top-notch customer experiences. But what about when your experience with the CRM application is suffering? What kind of support will they provide then?
Posted: 21 May 2014 | Published: 21 May 2014

Microsoft India
 
 
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