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Customer Relationship Management Reports
 
Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015

Genesys

Addressing customer analytics with effective data matching
sponsored by IBM
WHITE PAPER: Access this informative white paper to learn how your organization can analyze multiple sources of operational and analytical information.
Posted: 01 May 2015 | Published: 30 Sep 2014

IBM

SofTrek Helps Non-Profit Companies Be Successful with Jaspersoft AWS
sponsored by Jaspersoft
WHITE PAPER: Access this white paper to learn about the open source business intelligence solution SofTrek selected to shorten development cycles and cut costs while boosting customer satisfaction.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

Jaspersoft

5 Critical Requirements for a Future-Ready Contact Center
sponsored by Genesys
EBOOK: This resource lists 5 critical requirements for building a future-ready contact center and delivering an effortless customer experience.
Posted: 31 Mar 2015 | Published: 30 Dec 2014

Genesys

High Quality Networking for the Digital World
sponsored by Limelight Networks, Inc.
WHITE PAPER: Access this white paper to learn how a purpose-built network can ensure excelling quality and experience regardless of public internet capacity and vulnerability concerns.
Posted: 14 May 2015 | Published: 27 Feb 2015

Limelight Networks, Inc.

Building a Data-Focused Sales Organization
sponsored by Pros.
WHITE PAPER: To learn how your organization can take advantage of CRM platforms to create a data-driven sales strategy access this white paper now. Read on to get 5 top tips for improving your sales through data analytics.
Posted: 01 May 2015 | Published: 01 May 2015

Pros.

How to Make Money or Save Money With Data and Analytics
sponsored by Information Builders
WHITE PAPER: Find the answer to your organisation's ROI woes in this helpful resource, which discusses the value of data monetisation. Explore ways to make money from your data, in addition to strategies on leveraging information to save funds.
Posted: 15 Apr 2015 | Published: 15 Apr 2015

Information Builders

Improving Sales with Valuable Business Insights
sponsored by Oracle Corporation UK Ltd
WEBCAST: View this webcast to discover how your sales team can gain access to real-time business analytics while on the go. Make sure to tune in to learn how his mobile-ready software gives your team the power to work smarter, be more collaborative, and valuable insights that form better connections with customers.
Posted: 29 Apr 2015 | Premiered: Apr 29, 2015

Oracle Corporation UK Ltd

Learn From History to Make Better Analytics Decisions
sponsored by Hewlett-Packard Limited
VIDEO: View this brief video to understand how analytics uses data to propel good decision making. Learn the difference between simply reporting transaction data, and gaining insights from technologies.
Posted: 02 Apr 2015 | Premiered: 19 Mar 2015

Hewlett-Packard Limited

Is Your Mid-Sized Contact Center Ready for the Cloud?
sponsored by 8x8, Inc.
WEBCAST: This webcast explores the business benefits of deploying a mid-sized contact center in the cloud, including improvements in company profit and revenue and long-term customer satisfaction.
Posted: 21 Apr 2015 | Premiered: Dec 22, 2014

8x8, Inc.
 
 
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