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IVR
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ALSO CALLED: Voice Response, Automated Voice Response, and Interactive Voice Response
DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony
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Definition continues below.
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| Recent Vendor Reports on IVR |
Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice
| sponsored by Nuance
WHITE PAPER:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration
| sponsored by GoldenGate Software, Inc.
CASE STUDY:
Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk.
Posted: 29 Jan 2009 | Published: 29 Jan 2009
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IVR DEFINITION (continued): … equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:Bank and stock account balances and transfersSurveys and pollsOffice call routingCall center forwardingSimple order entry transactionsSelective information lookup (movie schedules, etc.)An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who … IVR definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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