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IVR

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ALSO CALLED: Voice Response, Automated Voice Response, Interactive Voice Response
DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony  … 
Definition continues below.
IVRReports
13 Matches
9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Voxeo

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Top 5 Ways to Make IVR Work for You and Your Customers
sponsored by inContact
WHITE PAPER: This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
WEBCAST: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 27 May 2010 | Premiered: Jun 8, 2010, 11:00 EDT (15:00 GMT)

West Interactive

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center
sponsored by Genesys
WHITE PAPER: This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: 04 Sep 2008 | Published: 04 Sep 2008

Genesys

Calculating the ROI of a SOA Project
sponsored by Wipro Technologies
WHITE PAPER: ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.
Posted: 27 Jun 2008 | Published: 01 Jan 2007

Wipro Technologies

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008

Genesys

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys
13 Matches
 
IVR DEFINITION (continued): …  equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:Bank and stock account balances and transfersSurveys and pollsOffice call routingCall center forwardingSimple order entry transactionsSelective information lookup (movie schedules, etc.)An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who … 
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