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Customer Experience

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Customer Experience Reports
 
Digital Transformation for Midsize Contact Centers
sponsored by Genesys
EBOOK: E-commerce has reshaped consumer and business behavior over the last decade and omnichannel customer engagement has emerged as a result. This e-book examines problems surrounding omnichannel customer engagement and technology traps that midsize contact centers often fall into.
Posted: 09 Dec 2016 | Published: 09 Dec 2016

Genesys

Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!
sponsored by Genesys
WEBCAST: In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.
Posted: 18 Nov 2016 | Premiered: Nov 8, 2016

Genesys

The 4 Secrets of a Successful API
sponsored by MuleSoft
WHITE PAPER: This informative white paper reveals 4 secrets of building a successful application programming interface (API), including design for great user experience, optimize for use case, and more.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

MuleSoft

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

Manage Your Digital Workforce for Omnichannel Success
sponsored by Genesys
WHITE PAPER: 73% of consumers report that valuing their time is the most important aspect of good online customer service. Access this white paper to learn how to manage your digital workforce to provide the best omnichannel customer service possible, drive revenue, and more.
Posted: 09 Dec 2016 | Published: 09 Dec 2016

Genesys

VDI Without Compromise: Performance Testing VDI Running on Hyperconverged Systems
sponsored by SimpliVity
WHITE PAPER: Discover how to leverage hyperconverged infrastructure to mitigate common VDI challenges by eliminating the redundant IOPS that plague these environments and eliminating silos of data. Access now and you'll see first-hand the performance results of VDI running on hyperconverged systems.
Posted: 11 Dec 2015 | Published: 11 Dec 2015

SimpliVity

Improve User Acquisition with Customer Identity & Access Management
sponsored by Gigya
WHITE PAPER: In order to offer customers highly relevant content and drive revenue, media publishing companies need comprehensive user profiles to gain deeper insight into users' preferences and needs. Discover how a customer identity and access management solution can empower you to increase customer acquisition, improve the user experience, and more.
Posted: 14 Apr 2016 | Published: 31 Dec 2015

Gigya

Rethinking Network Monitoring Software for the User Experience
sponsored by LiveAction
EGUIDE: In this exclusive e-guide, consultant Sandra Gittlen digs into the challenges of network monitoring in the cloud era. Learn how organizations like Cross Country Healthcare, Stevenson University, and more are working around these obstacles with different tools and strategies.
Posted: 22 Mar 2016 | Published: 17 Mar 2016

LiveAction

Research Results: Why Great Apps Pay Off and Good Apps Aren't Good Enough
sponsored by IBM
WEBCAST: In this webcast, Julie Ask, Vice President and Principal Analyst at Forrester Research, reveals the eye-opening results of a recent study on why great apps pay off, and good apps just aren't good enough. Watch now to ensure that you're delivering a truly compelling mobile experience to your customers.
Posted: 06 Nov 2015 | Premiered: Nov 6, 2015

IBM

How In-App Analytics put the "User" in "User Experience"
sponsored by Hewlett Packard Enterprise
EGUIDE: In the following e-guide, Matt Schulz reveals how design thinking improves workflow and promotes innovation in app development. Also learn from experts how in-app analytics increase the likelihood of success in the design thinking outcome.
Posted: 01 Feb 2016 | Published: 24 Jan 2016

Hewlett Packard Enterprise
 
 
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