Customer Experience

WHITE PAPER: Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)

Posted: 23 Mar 2011 | Published: 23 Mar 2011

WHITE PAPER: Read this white paper for prescriptive, actionable guidance for planning, deploying and managing client computing investments and to be better prepared for the new challenges of the evolving desktop environment.

Posted: 18 Jul 2011 | Published: 18 Jul 2011

WHITE PAPER: Access this resource to learn about a new approach to desktop virtualization called Intelligent Desktop Virtualization (IDV), which makes it possible to reap the advantages of desktop virtualization without extensive infrastructure investment, reworking of existing desktop management practices, and without compromising user experience.

Posted: 30 Sep 2011 | Published: 30 Sep 2011

WHITE PAPER: This survey of more than 3,500 cloud computing users in eight countries uncovers current user attitudes towards the cloud and their experience in adopting cloud computing. Access these findings to discover the answers to key cloud questions now.

Posted: 12 Jan 2012 | Published: 12 Jan 2012

WEBCAST: In this webcast, Dell explores this “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success.

Posted: 23 Mar 2011 | Premiered: 23 Mar 2011

WHITE PAPER: Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity.

Posted: 24 Aug 2011 | Published: 24 Aug 2011

WHITE PAPER: Windows 7 migrations can be risky and expensive, threatening employee productivity by changing the working environment. Access this resource to learn how AppSense User Virtualisation technology can alleviate seven critical user-centric concerns in your Windows upgrade.

Posted: 27 Jan 2012 | Published: 27 Jan 2012

WEBCAST: Aternity and Gartner deliver the industry's first webcast on how enterprises can obtain a user-centric approach to End User Experience management. Presented by former Gartner Research VP, David Williams, this dynamic, interactive webcast demonstrates the value of moving your Application Performance Management beyond the data center.

Posted: 10 Feb 2012 | Premiered: 10 Feb 2012

WEBCAST: Enterprises that employ collaboration in their business practices can benefit from using a collaboration management solution to improve manageability, prevent issues, and provide a high-quality user experience.

Posted: 26 Jan 2012 | Premiered: 26 Jan 2012

WHITE PAPER: Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction. 

Posted: 09 Jun 2011 | Published: 09 Jun 2011