Customer Service Reports
When Opportunity Knocks: The Inbound Route to Revenue Growth
sponsored by Infosys Technologies Limited
PRODUCT LITERATURE: Read this paper to learn how the inbound channel increases satisfaction and realizes value.
Posted: 14 May 2007 | Published: 01 Apr 2007
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TOPICS:  Business Performance Management | Business Process Management | CRM | CRM Best Practices | CRM Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Systems Integration
Infosys Technologies Limited
Why CRM? The Business Case for Customer Relationship Management
sponsored by Oracle Corporation
WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
Posted: 02 Mar 2007 | Published: 01 Jul 2006
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TOPICS:  CRM | CRM Best Practices | CRM Software | Customer Service | Lead Generation | Routing | Sales and Marketing Software | Sales Channels | Sales Force Automation | TCO
Oracle Corporation
Quality Data - Fuel for Your CRM Engine
sponsored by Hoover's, Inc. A D&B Company
WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention.
Posted: 02 Jan 2007 | Published: 13 Feb 2006
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TOPICS:  CRM | Customer Data Management | Customer Service | Data Mining | Data Profiling | Data Quality | Information Service Providers | Marketing | Marketing Information Systems | Sales | Sales Information Systems
Hoover's, Inc. A D&B Company