Hilton Reservations Worldwide

Hilton Reservations Worldwide: Efficient Staffing for a Contact Center

Cover
To help the company address the challenges of managing customer interactions more efficiently, while at the same time successfully maintaining agent morale, HRW decided to implement the workforce management capabilities of the PerformanceEdge™ suite of applications. Aspect® eWorkforce Management™ enables Hilton Reservations Worldwide to accurately plan, manage and optimize staffing resources. One of the other factors that influenced their decision to go with Aspect eWorkforce Management was its seamless integration with their existing Aspect® CallCenter® ACD and Aspect® Enterprise Contact Server™ products.
Vendor:
Aspect
Posted:
28 Mar 2008
Published:
01 Sep 2007
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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