Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance

Cover
IBM Enterprise Content Management (ECM) gives insurance companies the ability to create and manage electronic files, store documents, distribute information and process payments. A self service approach offers efficiencies, reduces the overall cost of handling customer transactions and reinforces the competitive differentiation for the company as more customers, agents and/or brokers navigate the Web. This paper explains how to excel at customer service using the best tools for the task.
Vendor:
IBM
Posted:
17 Mar 2008
Published:
01 Jul 2007
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English
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