Customer Service Reports

CASE STUDY: Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.

Posted: 14 Nov 2008 | Published: 14 Nov 2008

WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

Posted: 25 Sep 2008 | Published: 25 Sep 2008

WHITE PAPER: The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

CASE STUDY: Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

WHITE PAPER: Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Posted: 17 Sep 2008 | Published: 17 Sep 2008

PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.

Posted: 16 Sep 2008 | Published: 22 Jul 2008

WHITE PAPER: This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.

Posted: 08 Sep 2008 | Published: 05 Sep 2008

CASE STUDY: While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.

Posted: 25 Aug 2008 | Published: 25 Aug 2008

WHITE PAPER: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.

Posted: 14 Aug 2008 | Published: 14 Aug 2008

WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.

Posted: 11 Aug 2008 | Published: 01 Jun 2008

WHITE PAPER: Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.

Posted: 08 Aug 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.

Posted: 08 Aug 2008 | Published: 01 Jan 2007

DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.

Posted: 11 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.

Posted: 01 Jul 2008 | Published: 01 Jun 2008

CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

SOFTWARE LISTING: Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.

Posted: 26 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.

Posted: 19 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.

Posted: 16 Jun 2008 | Published: 09 Jul 2007

WHITE PAPER: This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.

Posted: 16 Jun 2008 | Published: 01 Feb 2008

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.

Posted: 14 May 2008 | Published: 01 Jan 2008

WHITE PAPER: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.

Posted: 14 May 2008 | Published: 01 Jan 2007

CASE STUDY: Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare.

Posted: 07 May 2008 | Published: 01 Nov 2007

WHITE PAPER: Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage.

Posted: 05 May 2008 | Published: 25 Jan 2006