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Add Customer-Service-Best-Practices to your RSS Reader:
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| 11 Matches |
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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization
| sponsored by Oracle Corporation
WHITE PAPER:
This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage' addresses each of these areas.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Resource Center
| sponsored by AMD
WHITE PAPER:
This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: 26 Aug 2008 | Published: 22 Aug 2008
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Uncovering Hidden B2B Sales Potential
| sponsored by MapInfo Corporation
WHITE PAPER:
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
| sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
| sponsored by IBM
WHITE PAPER:
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: 14 May 2008 | Published: 01 Sep 2007
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To Get Promoted in Customer Support, Do These Five Things
| sponsored by Parature, Inc.
WHITE PAPER:
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008
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Meeting Tomorrow's Internet Performance Requirements
| sponsored by Keynote Systems
WHITE PAPER:
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: 26 Feb 2008 | Published: 01 Mar 2007
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Tyler Memorial Hospital speeds delivery of patient records
| sponsored by Captaris, Inc.
WHITE PAPER:
Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
Posted: 06 Feb 2008 | Published: 01 Feb 2008
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Mass Customization - Today's Strategy, Future's Necessity
| sponsored by Wipro Technologies
WHITE PAPER:
Mass customization has gained momentum over Mass Production in many industries. This paper explores the phases of mass customization, its challenges and the cost drivers that are associated with this concept.
Posted: 29 Oct 2007 | Published: 01 Oct 2007
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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