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Customer Service Best Practices

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Customer Service Best PracticesWhite Papers (View All Report Types)
51 - 75 of 134 Matches Previous Page  | Next Page
Putting Dispatch in the Driver’s Seat
sponsored by ConnectWise
WHITE PAPER: Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can't afford to break.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
WHITE PAPER: The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012

Medallia

Will Your Customers Really Wait for You to Get Service Experience Right?
sponsored by KANA
WHITE PAPER: In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls.
Posted: 21 Jun 2012 | Published: 21 Jun 2012

KANA

Business Case for Integrated Unified Communications and Contact Center Solution
sponsored by ShoreTel - OLD
WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
Posted: 08 Jun 2012 | Published: 30 Jun 2010

ShoreTel - OLD

Making the move to Managed Services
sponsored by GFI MAX
WHITE PAPER: This step-by-step guide presents tips for making a pain-free transition to managed services. Inside, learn how your organization can achieve benefits like easier capacity planning, increased long-term customers and more.  
Posted: 30 May 2012 | Published: 31 Dec 2010

GFI MAX

Service. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER: Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: 21 May 2012 | Published: 01 May 2012

IBM

Buy. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER: Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: 18 May 2012 | Published: 01 May 2012

IBM

Inventory Optimization for the Consumer Products Industry
sponsored by IBM
WHITE PAPER: Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Posted: 18 May 2012 | Published: 01 May 2012

IBM

FCR Done Right!
sponsored by Enkata Technologies
WHITE PAPER: Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Posted: 26 Apr 2012 | Published: 26 Apr 2012

Enkata Technologies

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Voxeo

Deliver a Superior Cross-Channel Commerce Experience
sponsored by Oracle Corporation
WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

The 10 worst practices for Technical Support and how to overcome them
sponsored by NTR Global
WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
Posted: 17 Nov 2011 | Published: 17 Nov 2011

NTR Global

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
sponsored by Verint Systems
WHITE PAPER: The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.
Posted: 03 Nov 2011 | Published: 03 Nov 2011

Verint Systems

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011

NTR Global

Five Tips for Better Virtual Meetings
sponsored by Citrix Online Go To Meeting
WHITE PAPER: Virtual meetings are becoming the standard communication platform for businesses but they require careful consideration and planning to offset issues that result from the distance.  Take a look at this brief resource to discover five easy tips to enhance your virtual meeting.
Posted: 01 Oct 2011 | Published: 01 Oct 2011

Citrix Online Go To Meeting

Leveraging Workforce Management to Deliver Exceptional Customer Experience
sponsored by Infor WFM Workbrain
WHITE PAPER: Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations.
Posted: 11 Aug 2011 | Published: 08 Aug 2011

Infor WFM Workbrain

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos
sponsored by LogMeIn, Inc.
WHITE PAPER: Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer.
Posted: 27 Jul 2011 | Published: 27 Jul 2011

LogMeIn, Inc.

Transforming the Help Desk with Remote Support Services
sponsored by LogMeIn, Inc.
WHITE PAPER: This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.
Posted: 27 Jul 2011 | Published: 27 Jul 2011

LogMeIn, Inc.

Nine Easy Steps for a Quick Customer Experience Tune-Up
sponsored by SAP America, Inc.
WHITE PAPER: As competitors begin to offer comparable products, the customer experience (CE) becomes the new imperative for ensuring customer loyalty and satisfaction. This white paper provides nine easy steps for a quick customer experience tune-up. Use these helpful tips to start improving your customer experience today.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

SAP America, Inc.

The Social Customer Engagement Index
sponsored by SAP America, Inc.
WHITE PAPER: This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.
Posted: 25 Jul 2011 | Published: 25 Jul 2011

SAP America, Inc.

Mobile BI: Actionable Intelligence for the Agile Enterprise
sponsored by SAS
WHITE PAPER: This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments.
Posted: 28 Jun 2011 | Published: 28 Jun 2011

SAS

Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Calabrio, Inc.

Speech Analytics: The Simple Definition
sponsored by Calabrio, Inc.
WHITE PAPER: What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
Posted: 20 Jun 2011 | Published: 20 Jun 2011

Calabrio, Inc.

Knowledge Management is NOT an Add-on!
sponsored by Consona Corporation
WHITE PAPER: Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
Posted: 17 Jun 2011 | Published: 01 Oct 2010

Consona Corporation
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