Business of Information Technology  >   Business Processes  >  

Customer Service

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: IT Customer Support, Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004.  … 
Definition continues below.
Customer Service Reports
126 - 150 of 703 Matches Previous Page  |  Next Page
Story of Success: Online retailer expands globally with cloud services
sponsored by NaviSite
VIDEO: This video explains how ASOS found a managed service provider (MSP) that helped enhance their website and application development.
Posted: 20 Feb 2015 | Premiered: 20 Feb 2015

NaviSite

6 Steps to Smashing Silos in Your Business
sponsored by Teradata
WHITE PAPER: This informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.
Posted: 16 Feb 2015 | Published: 16 Feb 2015

Teradata

The Data-Driven Journey: A Digital Insurer's Path To Loyalty and Increased Profits
sponsored by Teradata
CASE STUDY: By unifying their customer data into a single repository and employing data-driven marketing world-class digital insurer Aviva has been able to use data-driven marketing to proactively interact with customers across multiple channels, enhancing loyalty, increasing campaign ROI and meeting regulatory compliance quickly.
Posted: 16 Feb 2015 | Published: 31 Dec 2014

Teradata

7 Key Marketing Trends for 2015 and Tactics for Succeeding in the New Year
sponsored by Silverpop Systems Inc. an IBM Company
WHITE PAPER: Access this valuable guide to learn more about the 7 key marketing trends for 2015 and how you can harness these trends to improve customer experience and maintain your competitive edge.
Posted: 04 Feb 2015 | Published: 04 Feb 2015

Silverpop Systems Inc. an IBM Company

eBook: How Customer Experience Impacts Your Identity and Access Management Practices
sponsored by Ping Identity Corporation
WHITE PAPER: This white paper discusses how customer experience influences IAM and security and examines the actions you can take to deliver secure, seamless experience for your customers.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

Ping Identity Corporation

Aberdeen Video: Maximizing Profitability and Customer Service in Banking with Automated Financial Transactions
sponsored by IBM
WEBCAST: Watch this video to identify the problems facing financial institutions, technology they can adopt, and the benefits of automated financial transactions.
Posted: 28 Jan 2015 | Premiered: Jul 31, 2014

IBM

Maximizing Profitability and Customer Service in Banking with Automated Financial Transactions
sponsored by IBM
ANALYST REPORT: Access this report today to learn how a single, central, open architecture solution that integrates disparate systems can improve financial institutions' profit margins, compliance, and customer satisfaction.
Posted: 26 Jan 2015 | Published: 21 Jul 2014

IBM

IBM helps TD Bank get social
sponsored by IBM
VIDEO: TD Bank recently implemented IBM Connections to facilitate instant social communication and collaboration between its employees who are spread across North America.
Posted: 22 Jan 2015 | Premiered: 22 Jan 2015

IBM

IDC Opinion – IBM Connect 2014 – Getting Even Smarter
sponsored by IBM
WHITE PAPER: This IDC Insight summarizes the key themes presented and announcements made at the IBM Connect 2014, an annual IBM customer and partner event held in Orlando, Florida.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

IBM

Maximizing Productivity and Customer Service in Banking with Automated Financial Transactions
sponsored by IBM
WHITE PAPER: This white paper explores the problems facing today's financial institutions, as well as the benefits of a single, central, open architecture solution that integrates disparate systems to improve banks' profit margins, compliance, and customer satisfaction.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

IBM

IBM ExperienceOne: Continuous engagement at Greenwheels
sponsored by IBM
VIDEO: This video demonstration examines how IBM ExperienceOne helps organizations attract, engage and maximize the lifetime value of customers by enriching the ways they access product information and interact with your company digitally.
Posted: 21 Jan 2015 | Premiered: 21 Jan 2015

IBM

Case Study: Performance Bike
sponsored by IBM
WHITE PAPER: This white paper examines how Performance Bicycle, a leading cycling product retailer based in North Carolina, created an interactive, centralized collection of employee knowledge seamlessly linked to its e-commerce site – enabling knowledgeable employees to share expertise with customers and visitors.
Posted: 21 Jan 2015 | Published: 21 Jan 2015

IBM

IBM Named a Leader in 2014 Gartner Magic Quadrant for Horizontal Portals
sponsored by IBM
WHITE PAPER: This report from Gartner takes a look at the horizon portal solution vendors you should be aware of, providing an in-depth breakdown of the pros and cons of each.
Posted: 20 Jan 2015 | Published: 01 Oct 2014

IBM

How to Manage Your Multichannel Digital Properties for Exceptional Customer Experiences
sponsored by IBM
WHITE PAPER: Access this technical resource to gain a deeper understanding of the management of digital assets.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

IBM

Top 5 Practices to Optimize Order Processing
sponsored by Esker Inc.
WHITE PAPER: This exclusive white paper looks at how you can optimize business processes within the order-to-cash cycle using customer order management.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

Esker Inc.

Electric Company Utilizes SAP Solutions to Transform Their Business
sponsored by OpenText
CASE STUDY: Learn how one electricity company gained control of their information and improved business processes by utilizing SAP solutions.
Posted: 18 Dec 2014 | Published: 31 Dec 2013

OpenText

Case Study: Wine.com Elevates Customer Experience with Next Generation ADC
sponsored by Radware
CASE STUDY: This white paper highlights how one particular retailer was able to increase its website performance significantly with the help of a virtual appliance load balancer and virtual application delivery controllers.
Posted: 05 Dec 2014 | Published: 05 Dec 2014

Radware

Accelerate Your Website and Improve the User Experience
sponsored by Radware
CASE STUDY: Luxury Travel sees 200% improvement in the delivery of the Kiwi Collection homepage on a global basis, reducing the average home page load time from 13.3 seconds to 6.4 seconds.
Posted: 03 Dec 2014 | Published: 31 Dec 2013

Radware

Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett-Packard Company

The Key to Unlocking What Your Customers Really Want
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how the adoption of analytics can help companies better understand what their customers want, and promote upsell on new services.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

Hewlett-Packard Company

3 Benefits of Focusing on Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper discusses: Benefits of focusing on customer experience and customer journey, how you can overcome roadblocks to delivering great CX, and keys to success.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Genesys

Sell More. Pay Less. Better ROI with Oracle Sales Cloud
sponsored by Oracle Corporation
ASSESSMENT TOOL: Discover the benefits of Oracle Sales Cloud.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

Oracle Corporation

How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction
sponsored by [24]7
RESOURCE: Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

[24]7

The Age of Social Media: Lead Generation and Brand Authenticity
sponsored by Marketo
WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.
Posted: 28 Jan 2015 | Published: 28 Jan 2015

Marketo

The Definitive Guide to Engaging Content Marketing
sponsored by Marketo
RESOURCE: This featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

Marketo
126 - 150 of 703 Matches Previous Page    4 5 6 7 8 9    Next Page
 
CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement