Customer Service White Papers ( IT Customer Support, Customer Support ) Software Downloads, Definition and Webcasts

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 23, 2013

Business of Information Technology > Business Processes >
Customer Service
ALSO CALLED: IT Customer Support, Customer Support DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. … Definition continues below.
Customer Service Reports
76 - 100 of 526 Matches Previous Page \| Next Page

Presentation Transcript- Leveraging Enterprise Modeling to Optimize SAP Implementation sponsored by OpenText PRESENTATION TRANSCRIPT: Learn how Salt River Project focused on understanding the business architecture of their company to enable process visibility and understanding. And examine their multi-phase approach to building a foundation on SAP around finance, human resources, and supply chain management. Posted: 09 Jan 2013 \| Published: 09 Jan 2013 TOPICS: Architectures \| Business Process Management \| Business Process Management Software \| Customer Service \| Human Resources Management \| Legacy Applications Software \| SAP (Product) \| Supply Chain Management

Video: Deliver Your Customers the Right Answer at the Right Time sponsored by Oracle Corporation VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs. Posted: 02 Jan 2013 \| Premiered: 31 Oct 2012 TOPICS: Contact Center Management \| Contact Center Services \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Differentiate Your Company by Delivering Great Customer Experiences sponsored by Oracle Corporation VIDEO: This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment. Posted: 28 Dec 2012 \| Premiered: 18 Oct 2012 TOPICS: Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Web 2.0

Keeping Your Customers: The Business Value of Customer Experience sponsored by Oracle Corporation WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Posted: 28 Dec 2012 \| Premiered: Oct 18, 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

How to Handle the New Customer Revolution sponsored by Oracle Corporation WEBCAST: Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements. Posted: 28 Dec 2012 \| Premiered: Oct 18, 2012 TOPICS: Cloud Computing \| Customer Data Management \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product) \| Software as a Service

Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation sponsored by Oracle Corporation WHITE PAPER: This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation. Posted: 26 Dec 2012 \| Published: 30 Nov 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Software \| Customer Loyalty \| Customer Service

Deploying Customer Service in the Cloud sponsored by Oracle Corporation UK Ltd WHITE PAPER: Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage. Posted: 20 Dec 2012 \| Published: 30 Nov 2012 TOPICS: Cloud Computing \| Cloud Management \| Contact Center Management \| CRM \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Oracle Customer Experience: The Communication Experience sponsored by Oracle Corporation UK Ltd VIDEO: In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders. Posted: 20 Dec 2012 \| Premiered: 20 Dec 2012 TOPICS: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Why Deliver Customer Service through the Cloud? sponsored by Oracle Corporation UK Ltd WEBCAST: Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks. Posted: 20 Dec 2012 \| Premiered: Dec 20, 2012 TOPICS: Cloud CRM \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Oracle (Product)

Oracle Customer Experience: The Public Sector Experience sponsored by Oracle Corporation UK Ltd VIDEO: This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders. Posted: 20 Dec 2012 \| Premiered: 20 Dec 2012 TOPICS: Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Public Sector

The Business Value of CX: Customer Service in the Cloud sponsored by Oracle Corporation UK Ltd WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. Posted: 20 Dec 2012 \| Premiered: Dec 20, 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center sponsored by Aspect WHITE PAPER: For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more. Posted: 20 Dec 2012 \| Published: 20 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Mobile CRM

The Next-Generation Contact Center sponsored by Aspect WHITE PAPER: Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service. Posted: 20 Dec 2012 \| Published: 31 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

The Business Value of CX: Attracting New Customers sponsored by Oracle Corporation UK Ltd VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Deliver a Great Customer Experience sponsored by Oracle Corporation UK Ltd VIDEO: With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Customer Experience: Empower Your Agents sponsored by Oracle Corporation UK Ltd VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Keeping Your Customers sponsored by Oracle Corporation UK Ltd VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Workforce Management in a contact centre sponsored by Aspect WHITE PAPER: In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative. Posted: 18 Dec 2012 \| Published: 30 Jun 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Workforce Management Software

How To Leverage Standards Based Automation for Explosive Growth sponsored by N-able Technologies WEBCAST: Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level. Posted: 18 Dec 2012 \| Premiered: Jul 25, 2012 TOPICS: Backups \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Disaster Recovery \| IT Outsourcing Services \| IT Service Management \| IT Services \| Management Service Providers \| Sales \| Sales Channels \| Server Management \| SMBs

Using Social to Improve Customer Experience sponsored by Oracle Corporation UK Ltd WHITE PAPER: Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives. Posted: 18 Dec 2012 \| Published: 31 Oct 2011 TOPICS: CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Social Networking \| Web 2.0

Customer Experiences that Engage and Convert sponsored by Oracle Corporation UK Ltd WHITE PAPER: A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes. Posted: 18 Dec 2012 \| Published: 29 Feb 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Building Value in the Market for Managed Services sponsored by N-able Technologies WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| Business Processes \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Host Management \| Hosting Services \| Management Service Providers \| Outsourcing

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience sponsored by Oracle Corporation UK Ltd WHITE PAPER: Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product)

E-Guide: Harnessing Social Analytics sponsored by IBM EGUIDE: In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Data Analytics \| Social Computing \| Social Networking \| Text Analytics

Essential Guide: Project and Portfolio Management: Analyzing Business Project Needs sponsored by Rally Software WHITE PAPER: View this informative resource to learn more about proper sequencing, marketing a software project and how you can keep everything under control with the right tools. It provides a step-by-step process on managing customer driven software development as well as other important steps. Posted: 20 Dec 2012 \| Published: 20 Dec 2012 TOPICS: Customer Service \| Project Management \| Project Management Software \| Project Portfolio Management

76 - 100 of 526 Matches Previous Page 2 3 4 5 6 7 Next Page

CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

Browse by Report Type:
Customer Service White Papers | Customer Service Multimedia | Customer Service IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement