Customer Service White Papers ( IT Customer Support, Customer Support ) Software Downloads, Definition and Webcasts

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Guide to Customer Experience Management Best Practices, Technologies Reader sponsored by TechTarget Customer Experience EGUIDE: This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers. Posted: 18 Oct 2013 \| Published: 18 Oct 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Interaction Services \| Customer Service

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience sponsored by IBM EGUIDE: In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. Posted: 29 Jan 2014 \| Published: 29 Jan 2014 TOPICS: Content Delivery \| Content Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Social Networking

Create a strong, dynamic customer experience sponsored by Hewlett Packard Enterprise WHITE PAPER: In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services. Posted: 20 Jan 2014 \| Published: 30 Nov 2012 TOPICS: Business Intelligence \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| eCommerce \| mCommerce \| Mobile CRM \| Retail Channels

Helping United Soar to New Heights sponsored by Hewlett Packard Enterprise WEBCAST: View this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs. Posted: 02 Jan 2014 \| Premiered: Jan 2, 2014 TOPICS: Airline Industry \| CIOs \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers

Billing as a Strategy for Building Customer Loyalty and Retention sponsored by Fusebill WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention. Posted: 30 Dec 2013 \| Published: 30 Dec 2013 TOPICS: Billing Services \| Billing Software \| Billing Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Sales

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

The Mobile Engagement Market: Top Providers and Offerings sponsored by Hewlett-Packard Enterprise ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success. Posted: 20 Dec 2013 \| Published: 06 Aug 2013 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Mobile CRM \| Smart Phones \| Tablet PC

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Omnichannel Shoppers Trendagram sponsored by Hewlett-Packard Enterprise WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers. Posted: 18 Dec 2013 \| Published: 31 Aug 2013 TOPICS: Channel Management \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| eCommerce \| eCommerce Services \| Online Shopping \| Retail Channels \| Retail Trade Industry

How Understanding the "Omni-Consumer" Gains Their Loyalty sponsored by Hewlett-Packard Enterprise WHITE PAPER: With this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer." Posted: 18 Dec 2013 \| Published: 31 Jul 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Channel Management \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Data Analytics \| Data Management \| Predictive Analytics \| Predictive Analytics Software

Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. Posted: 17 Dec 2013 \| Published: 28 Feb 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Channel Management \| Consumer Market \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Service \| Customer Support Software \| Retail Channels \| Retail Trade Industry

Big Data Success Stories: Practical Approaches For Achieving Results sponsored by IBM CASE STUDY: This comprehensive resource collects a number of big data success stories. Read on now to discover how organizations such as Barnes & Noble, Harvard Medical School, and macys.com realized the full potential of big data and drove profitability and growth. Posted: 05 Dec 2013 \| Published: 31 Oct 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Management \| Business Performance Management \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Information Management

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. Posted: 11 Nov 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Globalization

Call Center Analytics: The Bottom Line sponsored by Genesys EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

How Satisfied Are Your Customers? sponsored by IBM WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

IBM Watson Engagement Advisor sponsored by IBM WHITE PAPER: The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Posted: 01 Nov 2013 \| Published: 01 Nov 2013 TOPICS: CRM Analytics \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Retail Branch Networks: The Keystone to Bank-Customer Relationships sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper addresses the best practices to consider within brank banking locations with information tailored specifically for P2P relationships. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Print Management \| Print Management Services \| Print Management Software \| Workflow Management Coalition \| Workflow Software

Today's customer service starts with mobile, social consciousness sponsored by TechTarget Business Analytics EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Management \| Data Mining \| Mobile Device Management \| Mobile Workers \| Social Computing

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

UK Network Carrier Gains Network Visibility For Quick Troubleshooting sponsored by Gigamon WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network. Posted: 10 Oct 2013 \| Published: 31 Dec 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Network Capacity \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Network Traffic Analysis \| Network Traffic Management

The Azzurri Contact Centre Leader Peer-to-Peer Opinion Exchange 2013 sponsored by Azzurri WHITE PAPER: This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| Customer Satisfaction \| Customer Service \| Network Best Practices \| Network Management \| Network Managers

Go beyond the surface: User Experience Design At A Glance sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more. Posted: 08 Oct 2013 \| Published: 30 Jun 2013 TOPICS: Brand Loyalty \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales

Industry Credentials Insurance sponsored by Azzurri WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more. Posted: 02 Oct 2013 \| Published: 02 Oct 2013 TOPICS: Compliance (Systems Operations) \| Contact Center Management \| Contact Centers \| Contact Management \| Customer Data Management \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers. Posted: 27 Sep 2013 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| SAP (Product)

Customer Service Reports