Business of Information Technology  >   Business Processes  >  

Customer Service

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: IT Customer Support, Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004.  … 
Definition continues below.
Customer Service Reports
151 - 175 of 672 Matches Previous Page  |  Next Page
How Automation Drives Customer Service Excellence
sponsored by Esker Inc.
EBOOK: Explore how automated order processing can lead to better customer service, as well as 5 ways to improve service.
Posted: 03 Jun 2014 | Published: 15 May 2014

Esker Inc.

Increase customer satisfaction with SAP
sponsored by Esker Inc.
WHITE PAPER: Find out how an SAP environment can help you conquer the order management challenges many face today.
Posted: 16 May 2014 | Published: 16 May 2014

Esker Inc.

Creating Intelligent Customer Service Experiences
sponsored by Kodak
WHITE PAPER: This informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.
Posted: 14 May 2014 | Published: 31 Jan 2014

Kodak

Keeping Cohesive: Manage Brand Experience with Omni-Channel POS System
sponsored by Toshiba
WHITE PAPER: Today's multi-channel retail environment demands tools that will help support customer interactions across a variety of platforms. This comprehensive e-book provides an in-depth look at the three essential components of converting to an omni-channel aware POS.
Posted: 12 May 2014 | Published: 12 May 2014

Toshiba

Modern POS Migration: 9 Essential Steps to Adapting
sponsored by Toshiba
WHITE PAPER: Legacy point of sale (POS) systems were designed to handle one type of customer interaction at a time -- they're not built for today's world of cross-channel communication. As you adapt to mobile, social, and online transactions, it's time for you to upgrade your POS system as well.
Posted: 12 May 2014 | Published: 12 May 2014

Toshiba

More Than Just the Store: 3 Myths About Mobile Commerce
sponsored by Toshiba
WHITE PAPER: Deloitte Consulting claims that by 2016, over 20% of retail sales will be influenced by mobile technology, regardless of where products are actually purchased. To capitalize on the mobile boom, retailers need to create a consistent brand experience across all channels, as well as avoid some common mobile misconceptions.
Posted: 12 May 2014 | Published: 12 May 2014

Toshiba

Shoppers Armed with Mobile Technology Prove to Be More Loyal
sponsored by Toshiba
WHITE PAPER: This resource gives statistics that show the importance of mobile technology in the retail market in terms of changing trends and developing technologies.
Posted: 06 May 2014 | Published: 06 May 2014

Toshiba

Discover How Mobility Unites Physical and Electronic Commerce
sponsored by Toshiba
WHITE PAPER: This white paper explains the opportunity that mobility offers in terms of enhancing operations and processes across the entire shopping experience. This allows retailers to empower managers, associates and consumers today while future-proofing their business against ongoing technological advancements and evolving consumer preferences.
Posted: 06 May 2014 | Published: 31 Jan 2013

Toshiba

Revamp Retail Transactions with Omni-Channel Technology
sponsored by Toshiba
WHITE PAPER: Read this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended.
Posted: 05 May 2014 | Published: 31 Jan 2014

Toshiba

Improve Customer Experience through Personalization
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start.
Posted: 30 Apr 2014 | Published: 29 Apr 2014

Hewlett-Packard Company

Customer Video: TripAdvisor CFO
sponsored by Workday
WEBCAST: Watch this concise webcast to discover how a single tool integrates HR and financial data to enable the largest travel website organization to provide top-notch service for their customers.
Posted: 22 Apr 2014 | Premiered: Dec 14, 2012

Workday

AAA Success Story: How to Integrate HR and Finance Data
sponsored by Workday
WEBCAST: Watch this concise webcast now to discover the single tool which integrates HR's and the financial department's information, so you can have transparent, real-time access to your data.
Posted: 22 Apr 2014 | Premiered: Oct 17, 2013

Workday

Discover an Integrated Platform for HR and Financials
sponsored by Workday
WEBCAST: Watch this concise webcast to discover how an integrated platform across HR and financials, among many other processes enable the largest travel website organization to provide top-notch service for their customers.
Posted: 21 Apr 2014 | Premiered: Dec 7, 2012

Workday

How Customer Service Drives Loyalty Through Customer Engagements
sponsored by IBM
RESEARCH CONTENT: Consult the following report from Gartner Inc. to explore the 4 central aspects of customer engagement. Learn how these 4 areas: ethical, active, rational, and emotional each apply to a strong CRM strategy and how you can approach these attributes to build sturdier customer relationships as a whole.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

IBM

Real-Time Insights to Forge Deeper Relationships with Your Customers
sponsored by SAP
WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

SAP

Microsoft Dynamics CRM Release Preview Guide
sponsored by Microsoft India
WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities.
Posted: 20 May 2014 | Published: 30 Apr 2014

Microsoft India

Royal Caribbean Safeguards the Guest Experience on 34 Ships with Proactive IT Management
sponsored by CA Technologies.
CASE STUDY: This case study examines the solution that the second largest cruise company in the world chose in order to run its onboard data centers efficiently and provide guest with the best possible customer experience.
Posted: 16 May 2014 | Published: 17 May 2012

CA Technologies.

How Are DDoS Attacks Evolving?
sponsored by Neustar┬«
WHITE PAPER: This resource highlights the top 8 changes in distributed denial of service (DDoS) attacks that most organizations aren't ready to defend against.
Posted: 05 May 2014 | Published: 05 May 2014

Neustar®

Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era
sponsored by IBM
EBOOK: In this informative e-book, 5 key steps are highlighted to address merchandise optimization in the connected-customer era. Read on to discover how these steps will connect and optimize your merchandising and marketing activities to secure customer loyalty and future repeat sales.
Posted: 29 Apr 2014 | Published: 29 Apr 2014

IBM

Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK: With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach.
Posted: 17 Apr 2014 | Published: 22 Apr 2014

SearchCRM

Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs and Improves Customer Service
sponsored by Imprivata
WHITE PAPER: This case study shares one credit union's experience with an authentication solution that helped it efficiently manage user access across all applications without hindering productivity or adding costs.
Posted: 11 Apr 2014 | Published: 28 Feb 2010

Imprivata

Clone Oracle Ecommerce Stack into AWS for Cloud DR and Dev/Test
sponsored by CloudVelocity
CASE STUDY: This case study details how one company took advantage of Amazon Web Services to provide a personalized customer experience on their transactional websites.
Posted: 07 Apr 2014 | Published: 07 Apr 2014

CloudVelocity

Automate Your Business Processes with the Digital Mailroom
sponsored by Kofax, Inc.
WHITE PAPER: Check out this exclusive white paper to uncover the tool capable of transforming documentation reception and processing into a more efficient "digital mailroom", so you can improve customer service, reduce costs and more.
Posted: 03 Apr 2014 | Published: 31 Dec 2013

Kofax, Inc.

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WHITE PAPER: This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience.
Posted: 03 Apr 2014 | Published: 31 Jan 2014

Kofax, Inc.

Seven Ways to Make the First Mile of Business Smarter
sponsored by Kofax, Inc.
WHITE PAPER: Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter.
Posted: 03 Apr 2014 | Published: 31 Dec 2013

Kofax, Inc.
151 - 175 of 672 Matches Previous Page    5 6 7 8 9 10    Next Page
 
CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement