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Customer Service Best Practices

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Customer Service Best Practices Reports
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Case Study: Wine.com Elevates Customer Experience with Next Generation ADC
sponsored by Radware
CASE STUDY: This white paper highlights how one particular retailer was able to increase its website performance significantly with the help of a virtual appliance load balancer and virtual application delivery controllers.
Posted: 05 Dec 2014 | Published: 05 Dec 2014

Radware

3 Benefits of Focusing on Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper discusses: Benefits of focusing on customer experience and customer journey, how you can overcome roadblocks to delivering great CX, and keys to success.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Genesys

Sell More. Pay Less. Better ROI with Oracle Sales Cloud
sponsored by Oracle Corporation
ASSESSMENT TOOL: Discover the benefits of Oracle Sales Cloud.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

Oracle Corporation

Enabling Modern Sales in the Cloud
sponsored by Oracle Corporation
VIDEO: This short video depicts a suite of innovative, cloud-based sales tools that can enable you to engage your customer earlier; close deals more often; and equip your team with the proper processes, tools, resources, and intelligence to increase revenue.
Posted: 17 Oct 2014 | Premiered: 17 Oct 2014

Oracle Corporation

Get Full Customer 360 with Oracle Sales Cloud
sponsored by Oracle Corporation
VIDEO: See how Oracle Sales Cloud solves key sales performance management gaps by putting the information you need in one app.
Posted: 17 Oct 2014 | Premiered: 17 Oct 2014

Oracle Corporation

Oracle Sales Cloud Analytics Data Sheet
sponsored by Oracle Corporation
WHITE PAPER: Sales teams need actionable insights to close more deals in less time. Learn how Oracle Sales Cloud Analytics can help.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

Oracle Corporation

Modern Sales in the Cloud
sponsored by Oracle Corporation
EBOOK: Discover how Oracle Sales Cloud enables modern selling with tools that are easy for organizations to deploy and use.
Posted: 17 Oct 2014 | Published: 17 Oct 2014

Oracle Corporation

Frost & Sullivan: Market Insight—Measuring Cloud-Based Agent Performance
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Everyone to Everyone Economy: Preparing for a Very Different Tomorrow
sponsored by IBM
WHITE PAPER: There is a paradigm shift from customer-centricity towards an everyone-to-everyone (E2E) economy. This informative research dives into this new E2E world, describing what companies can expect from the future and what they can do today to prepare.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

IBM

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by N-able Technologies
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

N-able Technologies

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Customer Service Analytics: Exploit Data To Improve The Customer Experience
sponsored by IBM
WHITE PAPER: Access this rich white paper to get a first-hand look at survey results from objective business researchers. These consultants investigated the outcomes of 233 organizations regarding their Customer Experience Management (CEM) programs.
Posted: 04 Aug 2014 | Published: 30 Apr 2014

IBM

How Automation Drives Customer Service Excellence
sponsored by Esker Inc.
EBOOK: Explore how automated order processing can lead to better customer service, as well as 5 ways to improve service.
Posted: 03 Jun 2014 | Published: 15 May 2014

Esker Inc.

How Customer Service Drives Loyalty Through Customer Engagements
sponsored by IBM
RESEARCH CONTENT: Consult the following report from Gartner Inc. to explore the 4 central aspects of customer engagement. Learn how these 4 areas: ethical, active, rational, and emotional each apply to a strong CRM strategy and how you can approach these attributes to build sturdier customer relationships as a whole.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

IBM

Why Everyone Needs to Own Customer Experience in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: Access this white paper to find out how CIOs are using software development to polish their brands
Posted: 10 Dec 2014 | Published: 10 Dec 2014

CA Technologies.

Differentiate Your Brand With Software-Based Services and Products
sponsored by CA Technologies.
ANALYST REPORT: Access this Forrester Research report to find out why companies are acknowledging the central role of software and elevate it from an IT-led application development group to a business-led product-development function.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

CA Technologies.

Expert Advice: E-Commerce and Social Media Drives CRM
sponsored by IBM
EBOOK: Access this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

IBM

Improve Performance and Customer Service with Speedy Flash Storage
sponsored by IBM
CASE STUDY: CRM and customer service are prime factors for businesses, so having perfect wireless and wireline communications is a must. This exclusive resource highlights a CRM solution that was able to deliver rock-solid service.
Posted: 15 Oct 2014 | Published: 10 Oct 2014

IBM

Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK: Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

SearchCRM

Best Practices for Improving Back Office Workforce Efficiency
sponsored by Genesys
WHITE PAPER: 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
Posted: 13 Aug 2014 | Published: 13 Aug 2014

Genesys

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Cisco

Creating Intelligent Customer Service Experiences
sponsored by Kodak
WHITE PAPER: This informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.
Posted: 14 May 2014 | Published: 31 Jan 2014

Kodak

Seven Ways to Make the First Mile of Business Smarter
sponsored by Kofax, Inc.
WHITE PAPER: Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter.
Posted: 03 Apr 2014 | Published: 31 Dec 2013

Kofax, Inc.

3 Smart Moves That Slash Intermodal Costs
sponsored by Quintiq
WHITE PAPER: Even with near limitless intermodal options, planners typically fall back on familiar routes and patterns – regardless of whether or not there's a better way to operate. Fortunately, this resource lays out three smart moves that slash intermodal costs while delivering real planning transparency.
Posted: 31 Mar 2014 | Published: 31 Mar 2014

Quintiq

Google+ Guide
sponsored by Oracle Corporation
WHITE PAPER: This guide explores some best practices for utilizing Google+ as an effective user engagement strategy.
Posted: 27 Mar 2014 | Published: 31 Dec 2013

Oracle Corporation
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