sponsored by Oracle Corporation
Posted:  13 Sep 2012
Published:  01 Mar 2012
Format:  PDF
Length:  16  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

It’s no secret that social media has changed consumer behavior and how businesses interact with customers, but most companies are struggling to capitalize on the unique opportunities social media has to offer.

Check out this resource to learn how to thrive in the new socially-driven business environment by incorporating social media into your:

  • Knowledge management processes
  • Customer service contact center
  • And Web content.





BROWSE RELATED RESOURCES
Call Center Management | Call Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Knowledge Management | Knowledge Management Software | Web 2.0

View All Resources sponsored by Oracle Corporation

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