sponsored by Genesys
Posted:  16 Sep 2013
Published:  16 Sep 2013
Format:  PDF
Length:  8  Page(s)
Type:  Case Study
Language:  English
ABSTRACT:

As the second-largest health insurer in western Pennsylvania, UPMC Health Plan understands that a commitment to delivering positive customer experiences is a major differentiator in today’s competitive market – but achieving this goal is not always simple.

Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.






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