UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

Cover

As the second-largest health insurer in western Pennsylvania, UPMC Health Plan understands that a commitment to delivering positive customer experiences is a major differentiator in today’s competitive market – but achieving this goal is not always simple.

Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.

Vendor:
Genesys
Posted:
16 Sep 2013
Published:
16 Sep 2013
Format:
PDF
Length:
8 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy