Customer Loyalty

RESOURCE: It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence.

Posted: 21 Jan 2013 | Published: 21 Jan 2013

WHITE PAPER: Access this insightful white paper presenting eight best practices and two case studies highlighting ways marketers can use social games to build brand recognition.

Posted: 03 Jan 2013 | Published: 31 Aug 2012

VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs.

Posted: 02 Jan 2013 | Premiered: 31 Oct 2012

VIDEO: Access this video to join a dynamic conversation on perfecting your customers' interaction with your brand. Discover the key principles of attracting new customers and how to bring together their expectations, intent and behaviors with your brand for financial benefit.

Posted: 02 Jan 2013 | Premiered: 18 Oct 2012

WHITE PAPER: This indispensable guide explores the benefits of referral marketing and offers advice on expanding and managing your referral program.

Posted: 31 Dec 2012 | Published: 31 Dec 2012

WHITE PAPER: Uncover details about the top five leadership qualities you should be using to lead, motivate, and inspire both employees and customers to attain and maintain a successful business.

Posted: 31 Dec 2012 | Published: 31 Dec 2012

VIDEO: This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.

Posted: 28 Dec 2012 | Premiered: 18 Oct 2012

WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.

Posted: 28 Dec 2012 | Premiered: Oct 18, 2012

WHITE PAPER: This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

Posted: 26 Dec 2012 | Published: 30 Nov 2012

WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services.

Posted: 21 Dec 2012 | Published: 21 Dec 2012

VIDEO: In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

VIDEO: This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIDEO: With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.

Posted: 19 Dec 2012 | Premiered: 19 Dec 2012

WHITE PAPER: This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.

Posted: 19 Dec 2012 | Published: 19 Dec 2012

RESOURCE CENTER: What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution.

Posted: 19 Dec 2012 | Published: 19 Dec 2012

VIDEO: There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out!

Posted: 18 Dec 2012 | Premiered: 14 Jun 2012

WEBCAST: Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.

Posted: 18 Dec 2012 | Premiered: Jul 25, 2012

WEBCAST: Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.

Posted: 18 Dec 2012 | Premiered: Dec 18, 2012

WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

WHITE PAPER: Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

WHITE PAPER: Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.

Posted: 17 Dec 2012 | Published: 17 Dec 2012