Customer Loyalty

WEBCAST: Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.

Posted: 17 Dec 2012 | Premiered: Jun 30, 2012

WEBCAST: Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

WEBCAST: Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

WEBCAST: This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.

Posted: 17 Dec 2012 | Premiered: Dec 17, 2012

DATA SHEET: Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

DATA SHEET: Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.

Posted: 16 Dec 2012 | Published: 16 Dec 2012

PRODUCT OVERVIEW: Read this paper for how you can learn more about your current and potential customers, what they're interested in, their buying habits, and the factors that influence their decisions. Also, discover how you can gain deeper insight into your revenue potential, positive and negative trends, brand health, and more!

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WEBCAST: In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: A great customer experience can make all the difference for businesses looking to stay competitive and draw and retain consumers. Watch this webcast for a customer case about choosing a credit card with the Ashcroft Financial Group.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WEBCAST: Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.

Posted: 13 Dec 2012 | Premiered: Dec 13, 2012

WHITE PAPER: Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: The customer experience is playing a bigger role in the consumer market as well as the B2B buying process. Sales professionals need to provide a consistent and personalized experience from the very first interaction – but legacy sales strategies are fragmented. Read on to learn how to optimize your sales methods for the age of the customer.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles  of delivering an exceptional experience.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.

Posted: 12 Dec 2012 | Published: 12 Dec 2012

WEBCAST: Watch this webcast to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services and a business rules management system (BRMS).

Posted: 12 Dec 2012 | Premiered: Jan 17, 2013, 08:00 EST (13:00 GMT)

WHITE PAPER: This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).

Posted: 11 Dec 2012 | Published: 27 Nov 2012

WHITE PAPER: Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.

Posted: 11 Dec 2012 | Published: 01 Sep 2012

WHITE PAPER: Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.

Posted: 11 Dec 2012 | Published: 01 Mar 2012

EBOOK: View this e-book to learn how SAP HANA analytics can help marketing organizations increase revenues by identifying new customer segments and business opportunities, improve customer loyalty with highly personalized marketing programs, and reduce marketing spend and maximize impact through outcome simutions before launch.

Posted: 10 Dec 2012 | Published: 10 Dec 2012

VIDEO: Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty.

Posted: 10 Dec 2012 | Premiered: 10 Dec 2012

WHITE PAPER: Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.

Posted: 10 Dec 2012 | Published: 10 Dec 2012

WHITE PAPER: Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."

Posted: 06 Dec 2012 | Published: 06 Dec 2012

EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012