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Customer Loyalty

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ALSO CALLED: Customer Loyalty Programs
DEFINITION: The degree to which customers are predisposed to stay with one company and resist competitive offers.
Customer Loyalty Multimedia (View All Report Types)
1 - 25 of 31 Matches Previous Page  |  Next Page
Messaging Automation Made Easy
sponsored by Avaya
VIDEO: Users can now find bots in ubiquitous places, and tech pros like Facebook CEO Mark Zuckerberg are introducing them into various platforms. Watch this video to learn how to provide automated customer support, implement tools that learn from previous conversations with customers, and more.
Posted: 25 Apr 2017 | Premiered: 25 Apr 2017

Avaya

On-Demand Webinar: 5 Steps to Eliminate Your Legacy Contact Center
sponsored by Genesys
WEBCAST: If you're ready to make a change, consider a switch to an omnichannel approach and gain the immediate benefits, while paving the path for continued success. Register for this on-demand webinar, where you will learn key considerations and best practices to help you with your omnichannel plan.
Posted: 24 Apr 2017 | Premiered: Apr 24, 2017

Genesys

Customer Service Lessons from Disney
sponsored by Zendesk
WEBCAST: 20+ year customer service expert Dennis Snow reveals, focusing on relationships -- not tasks -- yields higher customer retention. Learn more tips from Snow on how to exceed customer expectations.
Posted: 23 Apr 2017 | Premiered: Apr 21, 2017

Zendesk

Exploring Links Between Customer and Employee Experience
sponsored by Dell EMC - CSG & DT
WEBCAST: Unsatisfied, unmotivated, and unmonitored. If this describes the state of your employees, how can they possibly help reach business goals? Dane Anderson addresses this and other factors that pertain to employee monitoring in this webinar.
Posted: 23 Apr 2017 | Premiered: Apr 7, 2017

Dell EMC - CSG & DT

Employee Performance Strategy: Starting with CX in Southeast Asia
sponsored by Dell EMC - CSG & DT
WEBCAST: Take a look at businesses of all types and sizes in Southeast Asia, and the challenges they face to meet employee and customer needs – and why the two are inextricably connected. Learn strategies from analysts on how to improve CX as well as the performance of your organization.
Posted: 20 Apr 2017 | Premiered: Apr 7, 2017

Dell EMC - CSG & DT

Modern Relationships: Predictive Analytics, Machine Learning and Meaningful Customer Relationships
sponsored by Zendesk
VIDEO: Join Jason Maynard, Director of Data and Analytics, and Dave Dyson, Senior Customer Service Evangelist to learn how machine learning can help improve your customer relationships, and how predictive analytics can further improve support and raise customer satisfaction.
Posted: 19 Apr 2017 | Premiered: 30 Dec 2016

Zendesk

Bridging the Gap Between the Customer and Employee Experience
sponsored by Dell EMC - CSG & DT
VIDEO: In this video featuring an analyst from a leading research firm, learn trends on the importance of motivating employees to work harder to retain customers.
Posted: 19 Apr 2017 | Premiered: 07 Apr 2017

Dell EMC - CSG & DT

Workforce Transformation Strategy: A Spotlight on Southeast Asia
sponsored by Dell EMC - CSG & DT
VIDEO: Tim Sheedy, principal analyst at Forrester, reviews how improving the customer experience is the most important thing that any company can do if they want to grow their revenue faster. Learn how the customer experience correlates with the employee experience, and why you need to enhance both to realize significant financial returns.
Posted: 17 Apr 2017 | Premiered: 07 Apr 2017

Dell EMC - CSG & DT

Workforce Transformation Strategy: A Spotlight on Australia and New Zealand
sponsored by Dell EMC - CSG & DT
WEBCAST: Join Dane Anderson, VP and research director for Forrester in Asia Pacific, as he shares the trends, drivers, and challenges that firms in Australia and New Zealand face to deliver effective workforce transformation. Learn how companies of all types and sizes are approaching their transformation through workforce technology.
Posted: 17 Apr 2017 | Premiered: Apr 7, 2017

Dell EMC - CSG & DT

Investing in the Data Center to Meet Modern Customer Demands
sponsored by Red Hat
VIDEOCAST: Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management.
Posted: 28 Mar 2017 | Premiered: Mar 14, 2017

Red Hat

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology
sponsored by Genesys
VIDEO: Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.
Posted: 23 Feb 2017 | Premiered: 23 Feb 2017

Genesys

Research Results: Why Great Apps Pay Off and Good Apps Aren't Good Enough
sponsored by IBM
WEBCAST: In this webcast, Julie Ask, Vice President and Principal Analyst at Forrester Research, reveals the eye-opening results of a recent study on why great apps pay off, and good apps just aren't good enough. Watch now to ensure that you're delivering a truly compelling mobile experience to your customers.
Posted: 06 Nov 2015 | Premiered: Nov 6, 2015

IBM

Predicting Customer Churn in Real-Time
sponsored by IBM
WEBCAST: This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
Posted: 03 Nov 2015 | Premiered: Nov 2, 2015

IBM

Calculating Customer Lifetime Value: Analysis to Loyalty
sponsored by Looker
WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
Posted: 20 Oct 2014 | Premiered: Oct 20, 2014

Looker

The First Mile - Business Critical Real Time Customer Interactions
sponsored by Kofax, Inc.
WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.
Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

Kofax, Inc.

HP helps United Airlines consolidate their IT infrastructure
sponsored by Hewlett-Packard Enterprise
WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

HPE Social Enterprise Services
sponsored by Hewlett-Packard Enterprise
WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

IBM

How to Put Customers at the Center of Your Business
sponsored by IBM
WEBCAST: In this webcast, hear from Constellation Research principal analyst and CEO Ray Wang as he explores how to put customers at the center of your business. Learn how to make sure your customers stay loyal in a fiercely competitive marketplace.
Posted: 18 Sep 2013 | Premiered: Sep 18, 2013

IBM

Webcast: Unlocking New Insights and Opportunities with Big Data
sponsored by IBM
WEBCAST: In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
Posted: 05 Sep 2013 | Premiered: Aug 19, 2013

IBM

Deliver Your Customers the Right Answer at the Right Time
sponsored by Oracle Corporation
VIDEO: Watch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process.
Posted: 04 Aug 2013 | Premiered: 02 Aug 2013

Oracle Corporation

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
sponsored by Infor CRM
VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

Infor CRM

InfoSphere MDM Solution for Product Information Management
sponsored by IBM
VIDEO: Watch this short video and learn how leading retailers, distributors and manufacturers leverage IBM InfoSphere Product Information Management solutions to boost supply chain productivity and deliver an optimal customer purchase experience.
Posted: 15 Nov 2011 | Premiered: 15 Nov 2011

IBM

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact

Warehousing Podcast Series
sponsored by IBM
PODCAST: Listen to a series of short podcasts available for InfoSphere Warehousing and IBM Smart Analytics System to learn about all the benefits of the IBM approach.
Posted: 17 Mar 2011 | Premiered: Mar 17, 2011

IBM
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