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Infographic: The Best Cloud Architecture for your Contact Center
sponsored by Interactive Intelligence, Inc.
RESOURCE: Which cloud architecture best fits your contact center's unique needs? This helpful resource will tell you the three questions you should ask about each of the four options—private, public, distributed, or hybrid—in order to make the right decision.
Posted: 25 Aug 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

The Best of Both Worlds? Hosted Private Cloud Gets an Upgrade
sponsored by Dell, Inc.
WEBCAST: View this webcast to learn more about how hosted private cloud can fill the shortcomings of the individual public and private clouds, while ensuring a secure infrastructure to meet your specific enterprise application and security needs.
Posted: 25 Aug 2015 | Premiered: Aug 25, 2015

Dell, Inc.

How to Startup with Hybrid Cloud: 5 Steps to Get Started
sponsored by VMware
WHITE PAPER: This white paper serves as a startup guide, and outlines the top 5 most common ways you can get started when thinking about adopting hybrid cloud. Read on here to find out how you can extend your existing applications and data center, as well as expand critical infrastructure for disaster recovery into the cloud.
Posted: 25 Aug 2015 | Published: 25 Aug 2015


IT Transformation Case Study: Leveraging Cloud Suites for Enterprise
sponsored by VMware
WEBCAST: This webcast serves as a case study for Columbia Sportswear, and examines how they were able to scale their IT infrastructure to meet the needs of their retail company using a hybrid cloud model with mature, stable cloud architecture.
Posted: 25 Aug 2015 | Premiered: Nov 6, 2013


The Data-Driven Organization: How to Unlock Greater Value from Data
sponsored by Commvault
WHITE PAPER: This white paper explores today's data management challenges in the context of the 3rd Platform, particularly around cloud and Big Data/analytics, and explains how organizations can drive real value from their data.
Posted: 24 Aug 2015 | Published: 24 Aug 2015


Powering Disaster Recovery in the Cloud
sponsored by Commvault
WHITE PAPER: In this white paper, you will learn more about the challenges organizations face with it comes to DR, and how the cloud can come to the rescue of your organization. Read on to find out how to securely store customer data in the public cloud while fending off security concerns.
Posted: 24 Aug 2015 | Published: 24 Aug 2015


Ready Your Organization for an Enterprise Voice Transition to the Cloud
sponsored by Polycom, Inc.
WHITE PAPER: This exclusive white paper provides an outline for the benefits and considerations of balancing the transition of voice collaboration to the cloud. Continue reading to understand the key benefits UC and collaboration can bring to the modern workplace.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Addressing Remote and Endpoint Backup Challenges with the Cloud
sponsored by
EBOOK: This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Integrate the Cloud into Your Business Lifecycle and Mobile App Management
sponsored by Oracle Corporation
WHITE PAPER: This white paper outlines several mobility strategies that will help your organization embrace and mobilize cloud applications. Read on to extend and secure your mobile apps, and learn how deploy to apps in the cloud while diagnosing performance and usage.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Oracle Corporation

Cloud Computing and Customer Service: A 360-Degree View of Your Customers
sponsored by
WHITE PAPER: This white paper examines a cloud platform that will help you streamline your enterprise's customer service processes and open the door to more valuable insights through your own data.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

6 Steps to Deliver a Complete Service Experience
sponsored by
WHITE PAPER: This white paper highlights 6 steps in delivering a complete customer service experience, and will equip your agents with the tools and intelligence they need to deliver excellent service.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

How to Secure Your Ecosystem of Cloud-Based Apps
sponsored by MobileIron
WHITE PAPER: Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.
Posted: 05 Aug 2015 | Published: 05 Aug 2015


How Intercloud Bundles Accelerate a Transition to Hybrid IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: Hybrid cloud transitions are riddled with challenges. Learn how to overcome siloed infrastructure and security issues.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Cisco Systems, Inc.

Creating a Cloud Strategy That Covers Cost and Compliance
sponsored by IBM
EGUIDE: In this e-guide, learn how to assess your governance and security practices for the cloud, and discover four steps to optimize costs through cloud app development planning.
Posted: 17 Jul 2015 | Published: 17 Jul 2015


Cloud Customer Experience Management Datasheet
sponsored by
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

The City of Elgin: A public sector ROI story
sponsored by
CASE STUDY: The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.
Posted: 16 Jul 2015 | Published: 31 Mar 2015

Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Activision: A Social Customer Service ROI Story
sponsored by
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

Fanatical Support in a Microsoft World
sponsored by Rackspace
WEBCAST: Managing Microsoft Cloud can be complex, but Fanatical Support makes sure everything runs as smoothly as possible users. From getting started to daily support and troubleshooting, Fanatical Support makes Microsoft Cloud simple. Watch this video to learn more about Fanatical Support and how it can support your business needs.
Posted: 18 May 2015 | Premiered: Jan 30, 2015


High-Performance Cloud Computing with In-Memory OLTP
sponsored by Rackspace
WHITE PAPER: In this white paper, discover how you can implement high-performing, fast-paced OLTP by using the cloud.
Posted: 11 May 2015 | Published: 11 May 2015


User Experience and the Cloud: What You Should Know to Reap Better Results
sponsored by Microsoft
WHITE PAPER: The following white paper closely examines the importance of cloud computing when it comes to connecting the user experience with customer satisfaction. Access now and learn what it takes to leverage cloud computing appropriately and drive higher customer satisfaction in your own business.
Posted: 06 May 2015 | Published: 06 May 2015


Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER: According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014

Red Hat

5 Secrets of Cloud Application Integration Success
sponsored by Informatica
WHITE PAPER: In this exclusive white paper discover how cloud technology can facilitate the instant response your business needs without the IT hassle you dread. Learn how to avoid complex set up and costly downtime with 5 secrets of cloud application integration success.
Posted: 21 Apr 2015 | Published: 21 Apr 2015


Cloud-Based Contact Center Technology: 8 Critical Questions to Ask
sponsored by 8x8, Inc.
WHITE PAPER: This guide explores 8 critical criteria for choosing a cloud-based contact center solution. Read on to learn vital questions to ask providers in order to avoid common pitfalls.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

8x8, Inc.

Computer Weekly – 11 August 2015: Data unlocks personalised customer service
sponsored by
EZINE: In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.
Posted: 07 Aug 2015 | Published: 07 Aug 2015
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