Cloud CRM Reports

WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.

Posted: 24 Oct 2013 | Published: 24 Oct 2013

WHITE PAPER: A case study of EMCs adoption of cloud computing over the last ten years, this whitepaper documents EMC's advances in cloud computing and the resulting dramatic benefits in company-wide productivity.

Posted: 11 Oct 2013 | Published: 01 Mar 2013

ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.

Posted: 30 Sep 2013 | Published: 31 Jan 2013

WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.

Posted: 27 Sep 2013 | Published: 31 May 2012

WHITE PAPER: Access this informative resource to learn how Forms and Print Services for Salesforce allows you to translate your Salesforce data into easy-to-create, engaging, visually-oriented reports. With mobile connectivity, you can print on-the-go, so you never have to scramble for a printer,

Posted: 13 Aug 2013 | Published: 31 May 2013

WHITE PAPER: This resource introduces Forms and Printing Services for Salesforce, a cloud-based service that allows you to create attention-grabbing reports and forms quickly and easily, from any mobile device.

Posted: 12 Aug 2013 | Published: 30 Nov 2012

WHITE PAPER: In today's hyper-competitive market, the key differentiator is the ability to deliver multichannel customer service consistently. And due to tight budgets, many of the world's most successful organizations choose to deliver customer service in the cloud. Read on to discover the benefits of this approach.

Posted: 04 Aug 2013 | Published: 02 Aug 2013

WHITE PAPER: Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges.

Posted: 23 Jul 2013 | Published: 31 May 2011

WHITE PAPER: This informative resource examines an entry-level cloud solution that enables quick and easy deployment of private clouds.

Posted: 15 Jul 2013 | Published: 28 Jun 2013

VIDEO: This brief video discusses the latest Oracle cloud offerings. Discover the features and benefits of these innovative solutions that can enhance your social, CRM and database services while reducing costs and improving efficiency.

Posted: 15 Apr 2013 | Premiered: 15 Apr 2013

EZINE: In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.

Posted: 19 Mar 2013 | Published: 19 Mar 2013

EGUIDE: Read this expert e-guide for explanations of some of the key differences between mobile and regular cloud computing, including the need for additional testing capabilities, the need to allow for disconnected operation, the need to be mindful of limited energy available on mobile devices, and more.

Posted: 06 Dec 2012 | Published: 06 Dec 2012

SOFTWARE DOWNLOAD: TwinStrata CloudArray®, a downloadable virtual appliance makes cloud storage as fast, safe and easy-to-access as enterprise-grade local storage. Get all the benefits of cloud storage – cost and time savings, unlimited storage, disaster recovery, and more.

Posted: 22 Aug 2012 | Premiered: 20 Aug 2012

VIDEO: This 3-minute video explains why Citrix solutions offer reliable, scalable ways to help you not only build your cloud platform, but to also build your cloud business for clients of any shapes and sizes.

Posted: 22 Aug 2012 | Premiered: 25 Jun 2012

VIDEOCAST: In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success.

Posted: 21 Aug 2012 | Premiered: Aug 21, 2012

WHITE PAPER: Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform.

Posted: 16 Aug 2012 | Published: 31 Jul 2012

CASE STUDY: This case study showcases how, in just two years, Cisco was able to move their enterprise resource planning (ERP), sales force management (SFA) and customer relationship management (CRM) applications to a private cloud. Along with leveraging public cloud software as a service, Cisco significantly reduced TCO and boosted their agility.

Posted: 11 Jul 2012 | Published: 11 Jul 2012

VIDEO: This video featuring the insight of Geoffrey Moore, renowned advisor and author, outlines how enterprises have exhausted their efforts retaining and refining their systems of record, while innovative systems of engagement, such as Facebook, Twitter, YouTube and other means of communication and collaboration, still have plenty of potential to offer.

Posted: 03 Jul 2012 | Premiered: 03 Jul 2012

WEBCAST: With a variety of new application transformation solutions, businesses are attempting to bring together cloud, mobile and collaborative technologies to expand reach, enhance customer engagement, and drive bigger revenues. Access this video for more on the application transformation evolution and how it can affect your business and its success.

Posted: 02 Jul 2012 | Premiered: Jul 2, 2012

WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption.

Posted: 18 Jun 2012 | Published: 18 Jun 2012

WHITE PAPER: This white paper explores a new cloud architecture that delivers the advanced capabilities and features your environment requires. Discover the important role the network plays in the success of cloud service delivery and learn how to enhance your users' cloud experiences.

Posted: 18 Jun 2012 | Published: 07 Jun 2012

WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans.

Posted: 13 Jun 2012 | Published: 13 Jun 2012

EGUIDE: Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.

Posted: 07 Apr 2012 | Published: 01 Apr 2012