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Best Practices for a contact center technology overhaul
sponsored by Contactual (Now 8x8, Inc.)
EBOOK: Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
Posted: 13 Jun 2011 | Published: 10 Jun 2011

Contactual (Now 8x8, Inc.)

Top Ten Data Management Trends
sponsored by Scalability Experts
WHITE PAPER: Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable.
Posted: 31 May 2011 | Published: 31 May 2011

Scalability Experts

How IBM is shortening the gap between customers and development value with cloud computing
sponsored by IBM
WHITE PAPER: Development and test is optimally suited for cloud service, given the security and demand variability characteristics of that key workload.  In addition to cost reduction, development team should consider the value cloud services can provide during the development lifecycle, and how cloud can help an organization become more agile and responsive...
Posted: 02 May 2011 | Published: 02 May 2011

IBM

Ebook: Migrating Internal Apps to the Cloud
sponsored by Riverbed Technology, Inc.
EBOOK: Follow this step by step guide from concept to implementation to ensure your move to the cloud is efficient and leads your organization to success.
Posted: 27 Apr 2011 | Published: 25 Apr 2011

Riverbed Technology, Inc.
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