Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable.
Development and test is optimally suited for cloud service, given the security and demand variability characteristics of that key workload. In addition to cost reduction, development team should consider the value cloud services can provide during the development lifecycle, and how cloud can help an organization become more agile and responsive...
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