Cloud CRM

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Cloud CRMWhite Papers (View All Report Types)
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services
sponsored by Microsoft India
WHITE PAPER: This IDC report offers an in-depth look at the "as a service" delivery model -- including SaaS, Platform-as-a-Service (Paas) and Infrastructure-as-a-Service (IaaS) --, the benefits of cloud computing in general, and requirements for SaaS. Plus, explore the specific benefits of cloud for CRM.
Posted: 10 Jul 2014 | Published: 31 Jul 2011

Microsoft India

Taneja Group Analysis: Executive Summary: An Overview of the Virtualization and Cloud Market Vendor Landscape for Small and Medium Businesses
sponsored by Dell and VMware
WHITE PAPER: Access this Taneja Group study that evaluates the virtualization and cloud market specifically for small and medium businesses (SMBs). Explore a competitive analysis of seven of the leading virtualization and cloud vendors based on their offerings and discover the top eight differentiating factors among them.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

Dell and VMware

4 Steps to a Virtualized Contact Centre
sponsored by Genesys
WHITE PAPER: Good customer service has become strategically important for companies, yet at the same time, many customer service professionals need to do more with less. Creating a virtual Contact Centre environment allows companies to achieve both goals.
Posted: 07 Jul 2014 | Published: 03 Jul 2014

Genesys

IDC Box: Cloud Content-Based Collaboration for the Enterprise Comes to Europe
sponsored by Box
WHITE PAPER: The following IDC Link white paper explores the current state of Box customer perceptions in Europe. Learn what new technologies and changes are happening to the face of cloud content management and what it means fir the business in the near future.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

Box

Cloud Resource Management the Right Way
sponsored by Red Hat
WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
Posted: 23 Jun 2014 | Published: 08 Aug 2013

Red Hat

The Agility Gap in Today's Private Clouds
sponsored by Red Hat
WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
Posted: 20 Jun 2014 | Published: 31 Dec 2013

Red Hat

Driving Enterprise Transformation with Box and Office 365
sponsored by Box
WHITE PAPER: The following white paper explores how adopting cloud-based architecture and blending content creation and collaboration, you can enable a much more efficient, cost-effective, and user centric business model. Read on to learn how you can get started now.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Box

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys

Five Simple Strategies to Make Your Contact Center a Success
sponsored by Genesys
WHITE PAPER: View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Genesys

Deploying a Contact Center in the Cloud - A Guide to Best Practices
sponsored by Genesys
WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.
Posted: 03 Jun 2014 | Published: 31 Jul 2012

Genesys

Intelligent Self-Service and Personalization: Rethink the Customer Experience
sponsored by Genesys
WHITE PAPER: With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre
sponsored by Genesys
WHITE PAPER: Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs.
Posted: 30 May 2014 | Published: 30 May 2014

Genesys

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 21 May 2014 | Published: 21 May 2014

IBM

Secure content sharing – a CBR special report
sponsored by Box
WHITE PAPER: The following Computer Business Review white paper explores the importance of embracing cloud-based solutions. Gain a solid understanding of how your business can improve with the cloud and more.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

Box

7 Reasons Leading Companies Manage their APIs in the Cloud
sponsored by Mashery
WHITE PAPER: Discover 7 reasons why leading companies manage their APIs in the cloud and gain the opportunity to expand your company's relationships with customers in new, ultra-relevant contexts.
Posted: 14 Apr 2014 | Published: 31 Dec 2013

Mashery

Real CIOs of the Cloud
sponsored by Workday
WHITE PAPER: Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

Workday

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
sponsored by Genesys
WHITE PAPER: Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost.
Posted: 17 Mar 2014 | Published: 31 Mar 2012

Genesys

Level the Customer Service Playing Field with the Cloud
sponsored by Genesys
WHITE PAPER: In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations.
Posted: 17 Mar 2014 | Published: 31 Mar 2013

Genesys

How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises (2013)
sponsored by NetSuite
WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
Posted: 14 Feb 2014 | Published: 28 Feb 2013

NetSuite

Impact of Cloud on IT Consumption Models
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Cisco Systems, Inc.

Top 7 Use Cases for Business-Class Cloud File Sync
sponsored by eFolder
WHITE PAPER: This white paper describes the seven key areas where business-class cloud file sync can deliver value for virtually any organization, no matter size or industry. In an increasingly mobile world, providing documents that are in sync at all time is vital, and cloud file sync can deliver that.
Posted: 02 Apr 2014 | Published: 31 Dec 2013

eFolder

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences
sponsored by Genesys
WHITE PAPER: In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies.
Posted: 14 Mar 2014 | Published: 31 Mar 2013

Genesys

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider
sponsored by Aspect
WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?
Posted: 04 Mar 2014 | Published: 31 Jan 2014

Aspect

Survey Results: An Emerging Digital Divide
sponsored by Apigee Europe LTD
WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."
Posted: 26 Nov 2013 | Published: 31 May 2013

Apigee Europe LTD

Why the Cloud for Collaboration?
sponsored by Cisco Systems, Inc.
WHITE PAPER: The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.
Posted: 13 Nov 2013 | Published: 13 Nov 2013

Cisco Systems, Inc.
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