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Cloud CRM White Papers (View All Report Types)
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Managing Enterprise Applications Workloads in the Cloud
sponsored by IBM
WHITE PAPER: Read this white paper to explore the different types of cloud engagements for application environments. Learn about the benefits and limitations the cloud involves, and the pain points faced when deploying ERP and CRM in cloud environments.
Posted: 20 May 2015 | Published: 20 May 2015

IBM

High-Performance Cloud Computing with In-Memory OLTP
sponsored by Rackspace
WHITE PAPER: In this white paper, discover how you can implement high-performing, fast-paced OLTP by using the cloud.
Posted: 11 May 2015 | Published: 11 May 2015

Rackspace

User Experience and the Cloud: What You Should Know to Reap Better Results
sponsored by Microsoft
WHITE PAPER: The following white paper closely examines the importance of cloud computing when it comes to connecting the user experience with customer satisfaction. Access now and learn what it takes to leverage cloud computing appropriately and drive higher customer satisfaction in your own business.
Posted: 06 May 2015 | Published: 06 May 2015

Microsoft

Case study: How the Cloud Improved One Organization's Contact Center
sponsored by 8x8, Inc.
WHITE PAPER: In this case study, discover how a travel agency transitioned to a cloud-based contact center model and what benefits they enjoyed.
Posted: 22 Apr 2015 | Published: 28 Feb 2014

8x8, Inc.

Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER: According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014

Red Hat

5 Secrets of Cloud Application Integration Success
sponsored by Informatica
WHITE PAPER: In this exclusive white paper discover how cloud technology can facilitate the instant response your business needs without the IT hassle you dread. Learn how to avoid complex set up and costly downtime with 5 secrets of cloud application integration success.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

Informatica

Cloud-Based Contact Center Technology: 8 Critical Questions to Ask
sponsored by 8x8, Inc.
WHITE PAPER: This guide explores 8 critical criteria for choosing a cloud-based contact center solution. Read on to learn vital questions to ask providers in order to avoid common pitfalls.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

8x8, Inc.

Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics
sponsored by Information Builders
WHITE PAPER: Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.
Posted: 08 Apr 2015 | Published: 31 Jan 2013

Information Builders

2014's Planning Guide for Collaboration and Content - Does It Still Work Today?
sponsored by Dropbox for Business
WHITE PAPER: Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Field Service Management in the Cloud
sponsored by Oracle Corporation
WHITE PAPER: Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions
Posted: 12 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

Top Questions to Ask Your Field Service Vendor
sponsored by Oracle Corporation
WHITE PAPER: Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

Oracle Corporation

Wow Your Customers With Great Customer Experience in the Cloud
sponsored by Genesys
WHITE PAPER: In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.
Posted: 10 Mar 2015 | Published: 31 Dec 2014

Genesys

Five Reasons to Consider SaaS for Your Business Applications
sponsored by Oracle Corporation
WHITE PAPER: Access this in-depth white paper to explore 5 potential benefits of deploying an SaaS business application with minimal risk, low initial investment, and great flexibility.
Posted: 04 Mar 2015 | Published: 31 Dec 2013

Oracle Corporation

Why Outsourcing CRM Doesn't Mean That You Can Outsource Data Protection
sponsored by BitGlass
WHITE PAPER: This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.
Posted: 05 Feb 2015 | Published: 05 Feb 2015

BitGlass

Enterprise Cloud Adoption: Are You Covering Your SaaS?
sponsored by BitGlass
WHITE PAPER: This whitepaper examines the top cloud adoption trends, including which industries are taking the most advantage of the cloud and which are still holding out. You'll also discover what the biggest barriers are when it comes to implementing cloud-based computing systems.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

BitGlass

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Boost Flexibility to Traditional and Emerging Applications
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Broad adoption of real-time analytics, cloud solutions, big data initiatives and virtualization is transforming the data center. View this solution brief to learn more about how data centers are evolving to improve performance and agility at any scale.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Dell, Inc. and Intel®

Frost & Sullivan: Market Insight—Measuring Cloud-Based Agent Performance
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Tech Target—Cloud, On-Premises or Hybrid Contact Center?
sponsored by Genesys
WHITE PAPER: Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. We will take you through the top five considerations and leave you with a consideration checklist so you can choose the right deployment model for your contact center.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Genesys

Private Cloud Performance: Addressing the Agility Gap
sponsored by Red Hat
WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
Posted: 20 Jun 2014 | Published: 31 Dec 2013

Red Hat

How to Slay the Dragon of Enterprise Work
sponsored by AtTask
WHITE PAPER: Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Building a Business Case for an Enterprise Work Management Solution
sponsored by AtTask
WHITE PAPER: Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Is There Value to Virtualization and Cloud Computing?
sponsored by Windstream Communications
WHITE PAPER: This informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.
Posted: 26 Jun 2014 | Published: 31 Jul 2013

Windstream Communications

Cloud Resource Management the Right Way
sponsored by Red Hat
WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
Posted: 23 Jun 2014 | Published: 08 Aug 2013

Red Hat

Tips for Working with "The Business"
sponsored by Code42
WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Code42
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