Cloud CRM

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Cloud CRMWhite Papers (View All Report Types)
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Taming Shadow IT
sponsored by BitGlass
WHITE PAPER: This white paper offers an in-depth guide book to IT security in regards to cloud computing and applications.
Posted: 21 Oct 2014 | Published: 21 Oct 2014


Their "Special Sauce?" Cloud Service Providers & Their Software-Defined Networks
sponsored by Brocade
WHITE PAPER: In this white paper, IDC examines how SDN and other software-based network infrastructures can provide an integral fulcrum on which CSPs can align their network infrastructure with the requirements and business objectives of their customers.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

Brocade

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7 Customer Inc.

Are You Covering Your SaaS?
sponsored by BitGlass
WHITE PAPER: This whitepaper examines the top cloud adoption trends, including which industries are taking the most advantage of the cloud and which are still holding out. You'll also discover what the biggest barriers are when it comes to implementing cloud-based computing systems.
Posted: 10 Oct 2014 | Published: 10 Oct 2014


Real CIOs of the Cloud
sponsored by Workday
WHITE PAPER: Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.
Posted: 09 Oct 2014 | Published: 31 Aug 2012

Workday

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Enhance your cloud experience with a faster data center
sponsored by Nuage Networks
WHITE PAPER: Clients and end users want instant access to their chose applications - anytime, anywhere. To meet this demand, most IT professionals turn to the cloud.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

Nuage Networks

Optimize the Customer Experience through Cloud Contact Centers
sponsored by Five9
WHITE PAPER: According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Why are so many businesses migrating their contact centers from on-premises to the cloud? Find out in this report from the Aberdeen Group.
Posted: 26 Sep 2014 | Published: 31 Jul 2014

Five9

Why Cloud: An Executive Brief
sponsored by Five9
WHITE PAPER: Uncover the 10 reasons why you should bring the cloud to your contact center.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Five9

Debunking Cloud Software’s Biggest Myths
sponsored by Five9
WHITE PAPER: Separate fact from fiction in regards to the cloud, and find out how cloud can help you get your contact center up and running at the drop of the hat after implementation.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Five9

New Advanced Servers Deliver IT Flexibility to Your Applications
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Broad adoption of real-time analytics, cloud solutions, big data initiatives and virtualization is transforming the data center. View this solution brief to learn more about how data centers are evolving to improve performance and agility at any scale.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Dell, Inc. and Intel®

Cloud-Based Agent Performance Optimization Applications: The Last Great Shift to the Cloud
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Improve Service with a Single View of the Customer
sponsored by Informatica
WHITE PAPER: Uncover the impact of cloud master data management (MDM) on CRM success, as well as the 5 stages of the customer lifecycle.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica

Consolidating Multiple Salesforce Orgs - A Best Practice Guide
sponsored by Informatica
WHITE PAPER: Learn about the various approaches to addressing the multi-org challenge, and find out how a cloud-based master data management (MDM0 solution can maximize end-user adoption and return on investment.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica

Egenera's Managed Cloud Services - The Fastest Way to the Cloud
sponsored by Egenera
WHITE PAPER: Access this white paper to learn about a cloud computing solution designed for select MSPs that provides software, implementation, ongoing cloud management, consistent support and cloud expertise.
Posted: 11 Aug 2014 | Published: 11 Aug 2014

Egenera

Transform your Business with Cloud Services
sponsored by Egenera
WHITE PAPER: Read this white paper to find out how the right cloud provisioning and management software can build a cloud service that meets the needs of VAR and MSP customers.
Posted: 11 Aug 2014 | Published: 11 Aug 2014

Egenera

How MSPs Succeed in the Age of the Cloud
sponsored by Egenera
WHITE PAPER: Read this white paper to find out what is driving cloud computing and how MSPs can keep customers after adding cloud services.
Posted: 11 Aug 2014 | Published: 11 Aug 2014

Egenera

Strategizing to Differentiate: 4 Steps to Virtualize your Contact Center
sponsored by Genesys
WHITE PAPER: Good customer service has become strategically important for companies, yet at the same time, many customer service professionals need to do more with less. Creating a virtual Contact Center environment allows companies to achieve both goals.
Posted: 07 Jul 2014 | Published: 03 Jul 2014

Genesys

Cloud, On-Premises or Hybrid? Top Five Considerations in Choosing Your Contact Center Solution
sponsored by Genesys
WHITE PAPER: Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. We will take you through the top five considerations and leave you with a consideration checklist so you can choose the right deployment model for your contact center.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Genesys

IDC Box: Cloud Content-Based Collaboration for the Enterprise Comes to Europe
sponsored by Box
WHITE PAPER: The following IDC Link white paper explores the current state of Box customer perceptions in Europe. Learn what new technologies and changes are happening to the face of cloud content management and what it means fir the business in the near future.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

Box

Driving Enterprise Transformation with Box and Office 365
sponsored by Box
WHITE PAPER: The following white paper explores how adopting cloud-based architecture and blending content creation and collaboration, you can enable a much more efficient, cost-effective, and user centric business model. Read on to learn how you can get started now.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Box

Cloud Resource Management the Right Way
sponsored by Red Hat
WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
Posted: 23 Jun 2014 | Published: 08 Aug 2013

Red Hat

The Agility Gap in Today's Private Clouds
sponsored by Red Hat
WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
Posted: 20 Jun 2014 | Published: 31 Dec 2013

Red Hat

Tips for Working with "The Business"
sponsored by Code42
WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Code42

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys
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