Cloud CRM

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Cloud CRM White Papers (View All Report Types)
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Deploy Dynamics CRM Online Faster for an Accelerated ROI
sponsored by TechData Corporation
WHITE PAPER: How can you expedite the CRM onboarding process to gain an accelerated ROI? Take a quick look into Microsoft Dynamics CRM Online coupled with a quick deployment tool. See a side-by-side feature comparison of this fast onboarding strategy vs. a professional subscription.
Posted: 04 May 2016 | Published: 04 May 2016

TechData Corporation

Supercharge Sales Productivity with Modern CPQ
sponsored by Oracle Corporation
WHITE PAPER: Discover how you can supercharge your sales team productivity with cloud-based CPQ tools. Learn how you can improve your close rate by automating approval workflows, guiding reps through a best-practice sale every time, and more.
Posted: 04 May 2016 | Published: 04 May 2016

Oracle Corporation

Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era
sponsored by Juniper Networks, Inc.
WHITE PAPER: In this guide, you will explore the top 3 IT trends that will impact your cloud strategy, and learn how to build a network that's 100% cloud-ready. Read on to prepare your network for high bandwidth demands, high SLAs, increased scalability and security requirements, and more.
Posted: 04 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.

Top 3 Ways to Modernize Your Enterprise Campus Network
sponsored by Juniper Networks, Inc.
WHITE PAPER: Are you prepared to secure campus and branch networks in your cloud-enabled enterprise? Discover in this expert white paper how to modernize your enterprise campus network by utilizing 3 proven, cloud-driven strategies. Read on for guidance on simplifying your network, adopting an open framework, and more.
Posted: 04 May 2016 | Published: 04 May 2016

Juniper Networks, Inc.

Private Cloud in the Hybrid Cloud Era: Driving Better Business Value and Agility
sponsored by IBM
WHITE PAPER: Whether it's a private, public, or hybrid cloud, cloud computing is changing the way businesses carry out their IT services and expand their network reach. In this informative white paper, assess the role of your private cloud in the hybrid cloud era – and access strategies for increased cloud service agility and performance.
Posted: 04 May 2016 | Published: 31 Dec 2013

IBM

Profiting from CRM Deployments in the Cloud
sponsored by Microsoft
WHITE PAPER: This white paper highlights a set of easy-to-deploy cloud CRM products, services and enablement tools that can help you improve your total value proposition.
Posted: 13 Apr 2016 | Published: 13 Apr 2016

Microsoft

Global State of Multichannel Customer Service Report
sponsored by Microsoft
WHITE PAPER: This global report shows that, on average, consumers regularly use at least 4 different channels when interacting with a brand or organization for customer-related questions and issues. Download now to tap into other insights.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Microsoft

Attaining Real Opportunity for MSPs: Cloud Infrastructure as End-to-End systems
sponsored by LogicNow
WHITE PAPER: With more and more clients wanting greater services from their MSPs, providers have real opportunity in managing both on premises and cloud infrastructure as end-to-end systems. This white paper examines how it can be done with the right ecosystem of tools. Read on to find out more.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

LogicNow

10 Customer Service Trends to Watch in 2016
sponsored by Microsoft
WHITE PAPER: In this white paper, well-known customer service thought leaders, advocates, authors and speakers reveal the 10 CRM technology trends they believe will impact every brand and organization in 2016.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Microsoft

Explore 4 Cloud-Based Tools to Boost Collaboration
sponsored by Mitel Networks Limited
WHITE PAPER: This white paper reveals how you can boost collaboration in your enterprise with 4 cloud-based unified communication tools. Score more revenue, drive more ROI, and gain a competitive edge with cloud CRM, cloud BI/storage, and more.
Posted: 29 Mar 2016 | Published: 31 Dec 2015

Mitel Networks Limited

The Enterprise Guide to Data Centers
sponsored by Comcast
WHITE PAPER: Industry-leading vendors and IT professionals weigh in on proven tactics to accommodate the expansion of your data center, and when you should consider outsourcing, in this e-book. Read on to hone in on 7 tactics to reduce your data center's power draw, and more.
Posted: 28 Mar 2016 | Published: 28 Mar 2016

Comcast

Making CRM Easy and Accessible for Small-to-Midsize Businesses
sponsored by Microsoft
WHITE PAPER: This brief resource provides guidance for small-to-midsize businesses on adopting CRM technologies to better engage customers. Uncover pitch guidance scenarios and key talking points to help you build a case for buying CRM tools.
Posted: 25 Mar 2016 | Published: 25 Mar 2016

Microsoft

Outshine “Shadow IT” — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: Discover how you can outshine shadow IT by creating a personal cloud for your organization.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

Axway

Securing Data in the Cloud and on the Ground
sponsored by IBM
WHITE PAPER: In this resource, you will discover how to govern and secure your cloud-based data to realize the financial benefits of the cloud while ensuring information culled from cloud sources is secure and trustworthy. Read on to learn the 4 pillars of good hybrid information governance.
Posted: 16 Mar 2016 | Published: 30 Apr 2015

IBM

Adopting a Mature Approach to Sales Performance Management
sponsored by Oracle Corporation
WHITE PAPER: In this Aberdeen Report, you'll learn how top organizations are implementing a more mature approach to running a successful sales organization. Uncover what leading-edge trends and technologies best-in-class enterprises are leveraging to stay ahead of the competitive curve.
Posted: 08 Mar 2016 | Published: 31 Oct 2014

Oracle Corporation

Backup and Disaster Recovery Plans Get Cloudy
sponsored by Dimension Data
WHITE PAPER: In this resource, you will explore a host of modern approaches to backup and disaster recovery, and learn how to move elements of your environment to the cloud and manage your hybrid IT infrastructure. Read on to gain and maintain visibility of your entire backup and disaster recovery environment.
Posted: 07 Mar 2016 | Published: 07 Mar 2016

Dimension Data

Cross Channel Engagement with Oracle WebCenter Sites and Oracle Marketing Cloud
sponsored by Oracle Corporation
WHITE PAPER: Download this white paper now to discover why unified customer engagement is today's most important marketing practice. Read on to learn also how the cloud can boost your customer engagement across all channels—including online commerce, corporate sites, mobile, social, in-store, and service.
Posted: 03 Mar 2016 | Published: 03 Mar 2016

Oracle Corporation

A Cloud Platform for Digital Business
sponsored by Oracle Corporation
WHITE PAPER: Discover in this paper how to build a foundation for your digital cloud platform using existing middleware, which will enhance applications, business processes, and entire line-of-business offerings—without major retooling. Read on to leverage your existing assets to facilitate digital transformation.
Posted: 03 Mar 2016 | Published: 30 Jun 2015

Oracle Corporation

Build Inspired Storefront Experiences in the Cloud
sponsored by Oracle Corporation
WHITE PAPER: Learn about a SaaS strategy that can allow you to launch an innovative online storefront. Discover features like site search and navigation, preview capability without affecting the live site, promotions and recommendations, and much more.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

Oracle Corporation

Commerce Cloud: Scale, Security, and Performance
sponsored by Oracle Corporation
WHITE PAPER: Explore the long term cost, features, and capabilities of commerce cloud technology. Discover how you can simply your IT footprint, increase focus on your core business, be more innovative with an API-first architecture, and more.
Posted: 26 Jan 2016 | Published: 26 Jan 2016

Oracle Corporation

Socially Enabling Businesses Across the Globe
sponsored by Oracle Corporation
WHITE PAPER: Today, social is the new business norm. But unlike in the past, numerous siloed social solutions won't cut it anymore. In this resource, learn how you can properly integrate social into your business to improve customer experience management strategies, and collaboration across departments.
Posted: 22 Jan 2016 | Published: 31 Dec 2014

Oracle Corporation

The Technology Trends Set to Reshape your Business and Data Center Design
sponsored by IBM
WHITE PAPER: In this white paper, you will learn the implications of cloud, mobile, social, and analytics trends on your data center. Read on to accommodate high performance computing by building a flexible data center strategy that supports all these high-visbility initiatives and promotes real-time business intelligence.
Posted: 12 Nov 2015 | Published: 31 Dec 2013

IBM

3 Secrets to Enabling Omnichannel Retailing
sponsored by MuleSoft
WHITE PAPER: Omnichannel customer experience strategies are doomed without clear goals. In this white paper, learn necessary steps to overcome some of the key challenges to creating a great omnichannel experience. Also, see case studies of the customers who have used one software option to implement omnichannel strategies more effectively.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

MuleSoft

4 Ways to Enhance Mobile App User Engagement
sponsored by Magnet
WHITE PAPER: This guide reveals how the key to building lasting relationships with customers via mobile applications lies beyond SMS or push notifications. Uncover 4 ways to drive mobile engagement and enhance customer satisfaction.
Posted: 23 Dec 2015 | Published: 23 Dec 2015


Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

IBM
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