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Cloud CRM White Papers (View All Report Types)
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Modernizing Active Directory for Azure and Office 365
sponsored by Quest
WHITE PAPER: Learn here the four basics of modernizing Azure AD for Office365, whether migrating or integrating from your on-premises active directory, as well as how AD will serve your cloud strategy more efficiently. Read this resource to ensure your organization is primed to reap all the collaborative benefits O365 affords.
Posted: 27 Mar 2017 | Published: 31 Dec 2016

Quest

The Truth Behind 6 Call Recording Myths
sponsored by West Corporation
WHITE PAPER: Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.
Posted: 24 Mar 2017 | Published: 24 Mar 2017

West Corporation

Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

10 New Rules of the Inbound Contact Center
sponsored by West Corporation
WHITE PAPER: This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West Corporation

10 Things IT Needs to Know about Cloud, Now
sponsored by Intel® Technology Provider
WHITE PAPER: Is your enterprise—including both business stakeholders and IT admins—prepared with an IT cloud strategy? If not, the time to strategize is now, and by accessing this guide, you'll discover 10 essential FAQs organizations ask when formulating a comprehensive cloud implementation strategy.
Posted: 21 Mar 2017 | Published: 31 Dec 2015

Intel® Technology Provider

Hybrid Cloud: Paving the Way for Innovation in the Digital Transformation Era
sponsored by Intel® Technology Provider
WHITE PAPER: In many ways, hybrid cloud is the raw material for digital transformation. Read on, as this resource showcases the hybrid cloud landscape in Asia/Pacific, with emphasis on learning to leverage hybrid architecture to improve resource utilization, expand into new markets, and more.
Posted: 21 Mar 2017 | Published: 31 Jul 2016

Intel® Technology Provider

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

Introductory Guide to Cloud Computing and Choosing a Provider
sponsored by Macquarie Cloud Services
WHITE PAPER: Download this guide to discover the essentials of cloud hosting, with instruction on how to choose the right cloud provider to optimize workload security. Choose the model that best fulfills the reliability your infrastructure requires, and additionally view 7 steps for preparing cloud implementation.
Posted: 28 Feb 2017 | Published: 31 Dec 2015

Macquarie Cloud Services

5 Tech Trends Redefining The Customer Experience
sponsored by Genesys
WHITE PAPER: The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Genesys

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

Building a Hybrid Cloud: Your Guide with Bluemix
sponsored by IBM
WHITE PAPER: Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

IBM

The Future of Value-added Cloud Services: GPUs as a Service
sponsored by PhoenixNap
WHITE PAPER: Download this resource to discover a cloud infrastructure purpose-built for GPU-intensive application workloads, able to handle media processing, online gaming, transcoding, and more. Learn how to leverage this cloud service with high-performing GPU to fulfill your every app requirement.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

PhoenixNap

Journey to the Private Cloud: Replacing Roadblocks with Building Blocks
sponsored by VMware
WHITE PAPER: Discover how hyper-converged infrastructure facilitates a smoother path to private cloud—as well as to the software-defined data center. Read on to solve the challenges private cloud presents by utilizing HCI's fine-grain scalability, policy-driven automation, and more.
Posted: 28 Dec 2016 | Published: 28 Dec 2016

VMware

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Best Practices for Deploying VMware vRealize Suite
sponsored by VMware
WHITE PAPER: Use the established best practices illustrated in this guide to ensure a fast, low-risk deployment of a unified cloud management platform that will ease IT complexity. Read on to enact comprehensive cloud management with the tips outlined here, and learn more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Managing diverse multi-cloud environments is a major hassle without proven (and secure) cloud-centric management solutions. Find out the top trends driving the need for cloud-centric management as we reveal how to best take control with unified cloud management tools, tactics and techniques.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Data Center Modernization: Brief Overview of Migrating Your Applications to Hybrid Cloud
sponsored by Hewlett Packard Enterprise
WHITE PAPER: To successfully leverage the cloud, IT must source the right mix of public, private, IaaS, and managed-cloud environments to match application workloads to the appropriate platform. Access this resource to learn the essential methodologies behind this hybrid cloud migration.
Posted: 07 Dec 2016 | Published: 07 Dec 2016

Hewlett Packard Enterprise

Devise a Cloud Strategy that Doesn't Cast a Shadow on App Performance
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Download this paper to learn how to devise a cloud strategy that doesn't cast a shadow on, or deter, app performance. Discover several cloud deployment models compared for their visibility and control, including private cloud, SaaS, and 2 more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Riverbed Technology, Inc.

Enhanced Client Onboarding for Wealth Management
sponsored by Accenture
WHITE PAPER: This paper examines an accelerator for wealth management and Salesforce Financial Services Cloud, exploring how these technologies can help your company succeed in the face of digital disruption. Discover how these tools can boost CRM management, collaboration, analytics, and client onboarding.
Posted: 15 Nov 2016 | Published: 15 Nov 2016

Accenture

Is Your Organization Ready For the Digital Transformation? A Guide For Getting Prepared
sponsored by Microsoft
WHITE PAPER: By 2020, 50% of the workforce will be connected to their work the way they want. The 4th industrial age is upon us—is your business ready? Access this guide to the new technologies shaping the future. Learn the 4 forces driving digital transformation, how to empower your employees to adapt to a virtual work environment, and more.
Posted: 28 Oct 2016 | Published: 27 Oct 2016

Microsoft

The Value of Cloud ERP to Your Business
sponsored by NetSuite
WHITE PAPER: Finding the right ERP strategy is critical because it helps perform and improve critical functions like automating core business operations, improving financial compliance, enhancing customer service, and more. Access this buyer's guide to help decide if on-premise ERP is right for your needs or if it's time to consider migrating to the cloud.
Posted: 13 Oct 2016 | Published: 31 Dec 2015

NetSuite

Overcome Cloud Challenges with Open Networking and Flexible Tools
sponsored by Dell EMC and Intel®
WHITE PAPER: Discover how to integrate different cloud offerings with a combined SDN infrastructure and hybrid cloud strategy. Read on to learn how to situate your cloud infrastructure as to take advantage of SDN's real-time intelligence, deep app integration, and high levels of automation.
Posted: 21 Dec 2016 | Published: 21 Dec 2016

Dell EMC and Intel®
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