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TCO and the Cloud: Calculating The Benefits and Risks
sponsored by 8x8, Inc.
WHITE PAPER: This white paper debunks the myth that cloud is more expensive than traditional premise-based systems, and explains that TCO studies fail to value key strengths of cloud-delivered services. Learn how to compare costs with the extent of cloud benefits in mind.
Posted: 24 Nov 2015 | Published: 31 Oct 2015

8x8, Inc.

Constructing Effective Customer Experiences
sponsored by 8x8, Inc.
RESOURCE: Access this infographic now to learn more about the benefits of cloud technology. Discover how your call center could take advantage of the cloud to foster meaningful multichannel interaction and decrease customer care costs.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

8x8, Inc.

Elevate Your Business with the Cloud
sponsored by SAP
WHITE PAPER: Access this white paper to find the motivation you need to keep up with today's data-driven, digital, and service-oriented economy in a cloud-first company model.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

SAP

Assessing the Business Value of IBM Digital Experience on Cloud
sponsored by IBM
WHITE PAPER: View this IDC research report to learn how businesses are adopting cloud technologies to improve customer experiences, and discover vendor capabilities that can lead to: cost reductions, increased productivity, and more.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

IBM

Exclusive E-Guide: The Advantages of Hosted Unified Communications and Hosted IP
sponsored by Carousel Industries
EGUIDE: In this exclusive e-guide, you will learn why more organizations are deploying hosted IP telephony and UCC services to reap the benefits of the cloud. Read on now to discover the boons of Unified Communications as a Service (UCaaS), and key into the 5 main advantages of UCaaS over on-premises deployments in the new IT reality.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

Carousel Industries

The Technology Trends Set to Reshape your Business and Data Center Design
sponsored by IBM
WHITE PAPER: In this white paper, you will discover the data center implications of cloud computing, mobile technologies, social collaboration, and business analytics. Read on to build a flexible data center strategy enabled by predictive analytics for your business.
Posted: 12 Nov 2015 | Published: 31 Dec 2013

IBM

Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM
sponsored by Microsoft
VIDEO: This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.
Posted: 10 Nov 2015 | Premiered: 10 Nov 2015

Microsoft

3 Secrets to Enabling Omnichannel Retailing
sponsored by MuleSoft
WHITE PAPER: Omnichannel customer experience strategies are doomed without clear goals. In this white paper, learn necessary steps to overcome some of the key challenges to creating a great omnichannel experience. Also, see case studies of the customers who have used one software option to implement omnichannel strategies more effectively.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

MuleSoft

How Cloud Computing Transforms New Business Models
sponsored by OpenText
WHITE PAPER: Cloud services now include management of deployment, apps, platforms, and IT infrastructure. In this white paper, you will learn the 6 most important considerations to keep in mind for a successful cloud partnership with your provider.
Posted: 29 Oct 2015 | Published: 31 Dec 2014

OpenText

City of Barcelona Customer Story
sponsored by OpenText
CASE STUDY: Access this exclusive case study to learn how the Barcelona City Council was able to improve productivity and efficiency with greater collaboration on mobile devices and easier to use web services in the cloud. Read on to learn more.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

OpenText

Salesforce API Integration Cheat Sheet
sponsored by Cloud Elements
RESOURCE: This infographic is your "cheat sheet" to a successful Salesforce API integration. Rely on this quick guide to build an integration that can help the business access customers, accounts, contacts, leads, opportunities, and sales revenue data back in your app.
Posted: 27 Oct 2015 | Published: 27 Oct 2015

Cloud Elements

10 Things You Need to Know About Hybrid IT Strategies
sponsored by NaviSite, Inc.
WHITE PAPER: In the following exclusive white paper, learn about the top 10 things you need to think about as you consider a hybrid IT strategy for your organization. Read on now to discover the importance of utilizing a hybrid cloud, and more.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

NaviSite, Inc.

A Comprehensive Guide to Selecting the Right Hosted Communications Solution
sponsored by Cisco
WHITE PAPER: This white paper offers a three-step process that will allow you to make an informed decision on which cloud partner and hosted communications solution you should choose.
Posted: 07 Oct 2015 | Published: 31 Dec 2013

Cisco

Core HR in the Cloud: Must-Have Strategies for Small and Medium Businesses
sponsored by SAP
WHITE PAPER: This white paper highlights a new, cloud-enabled approach to core HR, where all business units, geographies, and cost centers are supported by a single HR platform. Read on here to incorporate this suite of cloud-based talent management solutions in your organization.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

SAP

UBM Tech Whitepaper: The State of UC: Future Adopters Poised to Rap Benefits via Cloud
sponsored by XO Communications
WHITE PAPER: Companies like yours are successfully addressing communications and collaboration challenges with Unified Communications. According to a new UBM Research Study, 87% of adopters say UC met or exceeded their expectations. Learn what holds others back, and how to overcome those obstacles.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

XO Communications

T.H. March Transforms Customer Service with Oracle
sponsored by Oracle Corporation
VIDEO: This video shows how companies can implement a service cloud which allows engagement with customers in real time, on a one-to-one basis, through a multitude channels. See how you can use cloud services to increase your data storage capacity and improve your enterprise's customer service.
Posted: 16 Sep 2015 | Premiered: 11 Dec 2014

Oracle Corporation

Will Hybrid Be the New Normal for Next-Generation WAN?
sponsored by Citrix
WHITE PAPER: This report explains why enterprise network planners must design a WAN architecture that incorporates an integrated hybrid WAN solution. Read on here to learn more about next-generation hybrid WANs and what this means for the state of the enterprise.
Posted: 16 Sep 2015 | Published: 31 Dec 2014

Citrix

Embracing a Service Cloud for Improved Customer Service
sponsored by Oracle Corporation
VIDEO: This video shows how cloud services can be implemented to optimize your workforce, allowing you to deliver phenomenal customer service through any channel a customer chooses. Watch how doing so can help you improve operational efficiency and workforce productivity.
Posted: 16 Sep 2015 | Premiered: 22 Jul 2015

Oracle Corporation

The Service Cloud in Action: Empower Call Center Teams and Customers
sponsored by Oracle Corporation
VIDEO: This video shows the many ways in which service clouds can assist in providing a complete customer service management approach across both assisted and self-service channels. Learn how cloud services can ensure your customers find the right answers quickly, wherever they are, and how you can better equip your customer support team.
Posted: 15 Sep 2015 | Premiered: 03 Jun 2015

Oracle Corporation

Modern Customer Service with Cloud Services
sponsored by Oracle Corporation
VIDEO: Expectations for customer service are high and with a multitude of channels, it can become increasingly difficult to offer consistent, high quality customer service. This video explains how a flexible cloud service can help deliver exceptional customer service anytime, anywhere and through various channels and encourage self-service online.
Posted: 15 Sep 2015 | Premiered: 03 Feb 2015

Oracle Corporation

Case Study – Convergys Transforms Customer Experience with Service Cloud
sponsored by Oracle Corporation
VIDEO: This video highlights how implementing a service cloud can enable the ability to provide customers with a differentiated experience through a multi-channel approach. Discover how service clouds can allow you to provide customers with tools and capabilities to drive self-service and equip your agents with the ability to provide consistent service.
Posted: 14 Sep 2015 | Premiered: 02 Jun 2015

Oracle Corporation

Case Study: Beachbody Handles Rapid Growth with a Service Cloud
sponsored by Oracle Corporation
VIDEO: This video demonstrates how Beachbody's rapid growth and success can be attributed largely to their use of cloud services. Watch how taking advantage of cloud services can allow you to focus less on data management, and more on growth and revenue.
Posted: 10 Sep 2015 | Premiered: 22 Sep 2014

Oracle Corporation

Streamlining WebLogic Server Domain Implementation
sponsored by Oracle Corporation
SOFTWARE DEMO: What options exist to help simplify WebLogic server domain setup, and the ensuing traffic? This video product demonstration dives into one platform that promises to streamline the WebLogic server domain setup. Handle your cloud e-commerce setup with minimal cost and effort.
Posted: 11 Nov 2015 | Premiered: 11 Nov 2015

Oracle Corporation

Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

IBM

Addressing Remote and Endpoint Backup Challenges with the Cloud
sponsored by SearchDataBackup.com
EBOOK: This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

SearchDataBackup.com
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