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Cloud CRM Reports
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6 Steps to Deliver a Complete Service Experience
sponsored by Salesforce.com
WHITE PAPER: This white paper highlights 6 steps in delivering a complete customer service experience, and will equip your agents with the tools and intelligence they need to deliver excellent service.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Salesforce.com

3 Ways to Get Started on the Road to Big Data Success
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper examines a data management approach that can empower you to collaborate and innovate with greater efficiency in your organization. Learn how you can capitalize on your enterprise data and achieve business success.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Dell, Inc. and Intel®

Transforming Big Data Challenges into Prime Business Insights
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper explains how to take control of your data deluge, and turn it into an advantage to leverage insight for your enterprise. Read on to see how to achieve increased innovation and productivity.
Posted: 13 Aug 2015 | Published: 29 Jan 2015

Dell, Inc. and Intel®

Acquire companies, not headaches
sponsored by Avalara
WHITE PAPER: Systems integration following a merger often leads to more questions than answers (like, "Which ERP software system do I keep?"). This white paper addresses these questions and reveals why proper ERP integration, post-acquisition or consolidation, is critical to business success.
Posted: 12 Aug 2015 | Published: 22 Jan 2015

Avalara

Cloud Collaboration at Its Finest: Trek Bicycle Case Study
sponsored by Microsoft
WEBCAST: This webcast serves as a case study of Trek Bicycle, and examines how Trek uses Microsoft Dynamics and Microsoft Dynamics CRM to support their local sales reps and build relationships with their customers. Click here to see how you can shape your enterprise's future in the cloud.
Posted: 12 Aug 2015 | Premiered: Jul 10, 2014

Microsoft

Cloud Travels at the Speed of Your Business
sponsored by IBM
WEBCAST: In this webcast, you will learn about a cloud service platform that will grant cloud visibility to all your organization's enterprise mobile devices. Click here to get the answers to your cloud conundrums, including a service that boasts centrally managed security policies.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Bolstering Your Mobile Mojo: The State of Enterprise Mobility
sponsored by IBM
WEBCAST: Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.
Posted: 10 Aug 2015 | Premiered: Aug 10, 2015

IBM

Computer Weekly – 11 August 2015: Data unlocks personalised customer service
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

ComputerWeekly.com

CRM Licensing and Pricing Guide
sponsored by Microsoft
WHITE PAPER: In this guide, you'll improve your understanding of how to license cloud-based CRM. Access now to learn more about user licenses and how to choose the services right for your organization.
Posted: 05 Aug 2015 | Published: 14 May 2015

Microsoft

How to Secure Your Ecosystem of Cloud-Based Apps
sponsored by MobileIron
WHITE PAPER: Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

Data Agility Underpins Success for Financial Institutions in the Digital Economy
sponsored by Axway
WHITE PAPER: Organizations with data agility will be the winners; but how do you get there? In this white paper, IDC explains how financial institutions develop greater data agility, increasing revenue and demonstrating innovation. Click here to discover effective ways to use API technology to open new channels.
Posted: 30 Jul 2015 | Published: 31 Jul 2014

Axway

How Intercloud Bundles Accelerate a Transition to Hybrid IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: Hybrid cloud transitions are riddled with challenges. Learn how to overcome siloed infrastructure and security issues.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

TOPICS:  Cloud CRM
Cisco Systems, Inc.

Delivering High Quality Products and Services at Rapid Speed
sponsored by Pivotal
VIDEO: This webcast provides insight into how one company transformed their product development capabilities with an open cloud native platform and agile software development processes. View now to learn how your organization could increase the speed and reduce the costs of your development projects.
Posted: 22 Jul 2015 | Premiered: 19 Jun 2015

Pivotal

Are You Keeping Up with the Pace of Innovation?
sponsored by Pivotal
VIDEO: Explore how a multinational communications company adopted cloud innovation to better serve customers, accelerate big data processing and modernize strategic applications.
Posted: 22 Jul 2015 | Premiered: 25 Jun 2015

Pivotal

Creating a Cloud Strategy That Covers Cost and Compliance
sponsored by IBM
EGUIDE: In this e-guide, learn how to assess your governance and security practices for the cloud, and discover four steps to optimize costs through cloud app development planning.
Posted: 17 Jul 2015 | Published: 17 Jul 2015

IBM

Service Cloud Datasheet
sponsored by Salesforce.com
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this free datasheet to gain a quick overview of the main capabilities to help you select the right Service Cloud edition for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Salesforce.com

The City of Elgin: A public sector ROI story
sponsored by Salesforce.com
CASE STUDY: The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.
Posted: 16 Jul 2015 | Published: 31 Mar 2015

Salesforce.com

Service Cloud: Philips Success Story
sponsored by Salesforce.com
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Salesforce.com

Activision: A Social Customer Service ROI Story
sponsored by Salesforce.com
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

Salesforce.com

End-to-end demonstration of Mobile Quality Assurance for Bluemix & MobileFirst Quality Assurance
sponsored by IBM
WEBCAST: Access this video to see how easy it is to set up Mobile Quality Assurance on Bluemix, IBM's premiere open-standards, cloud based platform.
Posted: 28 May 2015 | Premiered: May 28, 2015

IBM

Modernizing Software Delivery through Software-Defined Environments
sponsored by IBM
WHITE PAPER: Companies need a holistic software delivery process that streamlines their ability to innovate based on customer feedback while also lowering barriers, costs and risks. Software-defined environments (SDEs) can do this. This white paper explains how to begin the transition to SDEs and receive the full benefit of their resources and tools.
Posted: 27 May 2015 | Published: 31 Dec 2014

IBM

Workspace Aggregators: Easily Manage Apps, End Users
sponsored by Matrix42
WHITE PAPER: Access this white paper to find out how workspace aggregators can help your IT department easily manage enterprise apps while improving costs, boosting productivity, and minimizing complexity.
Posted: 26 May 2015 | Published: 26 May 2015

Matrix42

Fanatical Support in a Microsoft World
sponsored by Rackspace
WEBCAST: Managing Microsoft Cloud can be complex, but Fanatical Support makes sure everything runs as smoothly as possible users. From getting started to daily support and troubleshooting, Fanatical Support makes Microsoft Cloud simple. Watch this video to learn more about Fanatical Support and how it can support your business needs.
Posted: 18 May 2015 | Premiered: Jan 30, 2015

Rackspace

High-Performance Cloud Computing with In-Memory OLTP
sponsored by Rackspace
WHITE PAPER: In this white paper, discover how you can implement high-performing, fast-paced OLTP by using the cloud.
Posted: 11 May 2015 | Published: 11 May 2015

Rackspace

Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER: According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014

Red Hat
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