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Cloud CRM Reports
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Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

OpenText

The Truth Behind 6 Call Recording Myths
sponsored by West Corporation
WHITE PAPER: Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.
Posted: 24 Mar 2017 | Published: 24 Mar 2017

West Corporation

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Technology
sponsored by Genesys
ANALYST REPORT: The Ovum Decision Matrix report reviews seven cloud contact center solutions with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares vendors based on the strength of their platform, the views of their customers, and the impact that each has in the marketplace.
Posted: 23 Mar 2017 | Published: 04 Aug 2015

Genesys

Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

10 Rules For An Efficient Contact Center
sponsored by West Corporation
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West Corporation

All Cloud, No Fluff: Success Stories in Cloud Automation
sponsored by Embotics
CASE STUDY: You don't need to know what cloud "can" do, you need to know what it will do. Take a look at this collection of cloud automation success stories. Inside you will find 14 case studies from various industries. Each case study deals with a unique challenge, presents a solution, and shows the results.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Embotics

SAP Relies on Lenovo to Help Deliver the Next Generation of Cloud Applications
sponsored by Lenovo
CASE STUDY: Access this case study to discover how SAP delivers next-gen cloud apps and real-time services to its customers by upgrading their entire desktop infrastructure—from servers to laptops. Read on to see how SAP seamlessly conducted the overhaul.
Posted: 15 Mar 2017 | Published: 15 Mar 2017

Lenovo

The Gorilla Guide to Hybrid Cloud Storage
sponsored by Tintri
EBOOK: Discover how DevOps, web-services, containers, and analytics-driven monitoring impact hybrid cloud, and build a cloud storage foundation by addressing key requirements and pain points. Read on to reap the potential of hybrid cloud and empower those factors (above) that most impact the cloud.
Posted: 14 Mar 2017 | Published: 31 Dec 2016

Tintri

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

Software-defined vs. Traditional Storage and the Blurring of Private and Public Clouds
sponsored by Hedvig Inc
EGUIDE: In this expert guide, SearchCloudStorage joins Avinash Lakshman, CEO and founder of Hedvig Inc, to demonstrate the flexibility achieved by employing a self-service public cloud provider that uses replication- and erasure coding-based storage. Read on to learn if replication-based SDS is more affordable than traditional storage.
Posted: 02 Mar 2017 | Published: 27 Feb 2017

Hedvig Inc

The Cost of Using the Public Cloud
sponsored by Dell EMC Intel®
ANALYST REPORT: In this analyst report, determine the cost of public cloud to your enterprise. Read on to compare public cloud to hyper-converged infrastructure, as well as discover an HCI platform that enables companies to add cloud flexibility to their on-site infrastructure for a "best of both worlds" hybrid IT strategy.
Posted: 01 Mar 2017 | Published: 28 Feb 2017

Dell EMC Intel®

2017 IT Priorities in the Middle East
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

ComputerWeekly.com

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

Introductory Guide to Cloud Computing and Choosing a Provider
sponsored by Macquarie Cloud Services
WHITE PAPER: Download this guide to discover the essentials of cloud hosting, with instruction on how to choose the right cloud provider to optimize workload security. Choose the model that best fulfills the reliability your infrastructure requires, and additionally view 7 steps for preparing cloud implementation.
Posted: 28 Feb 2017 | Published: 31 Dec 2015

Macquarie Cloud Services

5 Tech Trends Redefining The Customer Experience
sponsored by Genesys
WHITE PAPER: The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Genesys

Hybrid Cloud Hosting for IT Managers
sponsored by Macquarie Cloud Services
EBOOK: Have you adopted a hybrid cloud system, and are now struggling to seamlessly manage two infrastructure platforms along with your other priorities as an IT manager? Download this e-book to gain a comprehensive look at the business cases, associated risks, and adoption strategies for hybrid cloud hosting, as well as 6 options for hosting cloud apps.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Macquarie Cloud Services

Powering the High-performance Cloud with Flash Systems
sponsored by IBM
WHITE PAPER: Read this white paper to discover all-flash storage that enables seamless integration with high-performance cloud platforms. By integrating flash with your existing infrastructure, your enterprise can efficiently manage hybrid cloud architectures, cloud-scale QoS, and more.
Posted: 21 Feb 2017 | Published: 31 Dec 2016

IBM

Asia/Pacific Cloud Systems Management Software Vendor Shares
sponsored by VMware
ANALYST REPORT: This IDC study examines vendor shares of the Asia/Pacific cloud systems management software market. Read on to leverage the right offering to manage workload performance, monitor configuration, and provision across the various flavors of cloud deployment.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

VMware

Effectively leveraging cloud-based contracts
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

ComputerWeekly.com

CW ASEAN January 2017: Singapore hosts world's first robo-taxis
sponsored by ComputerWeekly.com
EZINE: In this month's CW ASEAN we take a look at a project to introduce self-driving taxis in Singapore. The autonomous vehicle pilot comes as no surprise as the city state is not shy to try out the latest and greatest digital technology to make life for its people and businesses easier and more productive.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

ComputerWeekly.com

CW ANZ January 2017: The role of cognitive computing in data analytics
sponsored by ComputerWeekly.com
EZINE: This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

ComputerWeekly.com

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

How CRM and ERP Clouds are Coming Together
sponsored by Microsoft
EGUIDE: CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.
Posted: 01 Feb 2017 | Published: 24 Jan 2017

Microsoft

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft
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