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Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

Outsmart the Competition with Service Cloud
sponsored by Salesforce
WEBCAST: Why is mobile customer service essential? Find out in this brief demo of a tool putting CRM in the hands of marketing and sales professionals – from anywhere, anytime.
Posted: 24 Apr 2014 | Premiered: May 29, 2013

Salesforce

7 Reasons Leading Companies Manage their APIs in the Cloud
sponsored by Mashery
WHITE PAPER: Discover 7 reasons why leading companies manage their APIs in the cloud and gain the opportunity to expand your company's relationships with customers in new, ultra-relevant contexts.
Posted: 14 Apr 2014 | Published: 31 Dec 2013

Mashery

Real CIOs of the Cloud
sponsored by Workday
WHITE PAPER: Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

Workday

Disrupt IT:  A new model for IT in the digital age
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Ian Cox, specialist in digital transformation and IT leadership, assesses the impact of digital technology on the role of the CIO.
Posted: 18 Mar 2014 | Published: 18 Mar 2014

ComputerWeekly.com

Five Ways to Differentiate Your Customer Service Offering Using the Cloud
sponsored by Genesys
WHITE PAPER: Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost.
Posted: 17 Mar 2014 | Published: 31 Mar 2012

Genesys

Level the Customer Service Playing Field with the Cloud
sponsored by Genesys
WHITE PAPER: In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations.
Posted: 17 Mar 2014 | Published: 31 Mar 2013

Genesys

How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises (2013)
sponsored by NetSuite
WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
Posted: 14 Feb 2014 | Published: 28 Feb 2013

NetSuite

IT Priorities 2014: UK Europe, France and Germany
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

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ComputerWeekly.com

Cloud and ICT adoption by MSBs in the UK, France and Netherlands
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This report from the Centre for Economics and Business Research and Cordys, assesses the business potential of cloud services for medium sized companies.
Posted: 20 Dec 2013 | Published: 08 Aug 2013

ComputerWeekly.com

CW Special Report: Amazon Web Services (AWS)
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This 12 page special report gives you the key facts on Amazon Web Services (AWS), its cloud services, financial performance and strategy.
Posted: 13 Dec 2013 | Published: 13 Dec 2013

ComputerWeekly.com

IT Audit Report - EMC IT: Leading the Transformation
sponsored by EMC Corporation
WHITE PAPER: A case study of EMCs adoption of cloud computing over the last ten years, this whitepaper documents EMC's advances in cloud computing and the resulting dramatic benefits in company-wide productivity.
Posted: 11 Oct 2013 | Published: 01 Mar 2013

EMC Corporation

Impact of Cloud on IT Consumption Models
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Cisco Systems, Inc.

Top 7 Use Cases for Business-Class Cloud File Sync
sponsored by eFolder
WHITE PAPER: This white paper describes the seven key areas where business-class cloud file sync can deliver value for virtually any organization, no matter size or industry. In an increasingly mobile world, providing documents that are in sync at all time is vital, and cloud file sync can deliver that.
Posted: 02 Apr 2014 | Published: 31 Dec 2013

eFolder

Hosted Contact Center and On-Premises Centers Demystified
sponsored by Genesys
EGUIDE: Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Genesys

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences
sponsored by Genesys
WHITE PAPER: In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies.
Posted: 14 Mar 2014 | Published: 31 Mar 2013

Genesys

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider
sponsored by Aspect
WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?
Posted: 04 Mar 2014 | Published: 31 Jan 2014

Aspect

Del Monte Foods' Cloud Imperative
sponsored by Kenandy
WEBCAST: This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.
Posted: 06 Jan 2014 | Premiered: Dec 10, 2013

Kenandy

Case Study: How cloud computing and Analytics enhance efficiency and the Wimbledon experience
sponsored by IBM
CASE STUDY: Consult this case study to uncover how the Wimbledon Tennis Championships utilized cloud computing to deliver their content to millions of eager fans around the world.
Posted: 06 Dec 2013 | Published: 06 Dec 2013

IBM

Survey Results: An Emerging Digital Divide
sponsored by Apigee Europe LTD
WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."
Posted: 26 Nov 2013 | Published: 31 May 2013

Apigee Europe LTD

Why the Cloud for Collaboration?
sponsored by Cisco Systems, Inc.
WHITE PAPER: The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.
Posted: 13 Nov 2013 | Published: 13 Nov 2013

Cisco Systems, Inc.

What Happens When They are Gone?
sponsored by VoltDelta
WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.
Posted: 24 Oct 2013 | Published: 24 Oct 2013

VoltDelta

Proactive Customer Engagement
sponsored by Genesys-Angel
WHITE PAPER: In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Posted: 30 Sep 2013 | Published: 31 Jul 2013

Genesys-Angel

The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013

Five9

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.
Posted: 27 Sep 2013 | Published: 31 May 2012

Hewlett-Packard Company
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