Contact Center Management White Papers

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Nov 8, 2009

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Contact Center Management

Contact Center Management White Papers (View All Report Types)
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers sponsored by Five9 WHITE PAPER: Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Software \| TCO

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center sponsored by Infor CRM WHITE PAPER: Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Posted: 22 Jul 2009 \| Published: 22 Jul 2009 TOPICS: Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP America Inc WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

CRM without Compromise: A Strategy for Profitable Growth sponsored by SAP America Inc WHITE PAPER: This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. Posted: 07 Nov 2007 \| Published: 07 Nov 2007 TOPICS: Business Performance Management \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| ERP \| Marketing \| Oracle (Product) \| Sales Force Automation \| Software as a Service

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