Deploying a Contact Center in the Cloud - A Guide to Best Practices

Deploying a Contact Center in the Cloud - A Guide to Best Practices

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Businesses are now looking at customer service as a competitive differentiator, as consumers become more empowered and demanding. To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers.

In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. After reading this resource, you'll be able to:

  • Strategically use new tools and processes in the contact center
  • Identify and plan for challenges during implementation
  • Choose the right partner for cloud contact center deployment
  • And more
Vendor:
Genesys
Posted:
03 Jun 2014
Published:
31 Jul 2012
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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