Pervasive Computing Reports

Social media listening pulls direct opinion, focus groups get personal
sponsored by TechTarget Customer Experience
EGUIDE: This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).
Posted: 22 Nov 2013 | Published: 22 Nov 2013

TechTarget Customer Experience

Spotlight on Benelux: A smart future
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, we take a look at how smart living and working are shaping up to be two of the most important and beneficial aspects of the digital transformations happening in Benelux today. We discover how Dutch towns are planning on using IT to automate human and business activity and how the Port of Rotterdam is preparing for autonomous ships.
Posted: 08 Feb 2021 | Published: 29 May 2018

TechTarget ComputerWeekly.com

Spotlight on the Nordics: Artificial Intelligence
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
Posted: 08 Feb 2021 | Published: 29 May 2018

TechTarget ComputerWeekly.com

Social Collaboration Tools Open Doors to Productivity
sponsored by Hewlett Packard Enterprise
EGUIDE: Enterprise social collaboration means more than office chitchat. When done right, it can boost employee productivity by encouraging participation and open communication. Dominic Namnath, CIO at Tri-Counties Regional Center, a non-profit based in Santa Barbara, California, explains the value of enterprise social collaboration.
Posted: 29 Aug 2016 | Published: 22 Aug 2016

Hewlett Packard Enterprise

Social CRM guide: GNC analyzes social data for better marketing
sponsored by IBM
EGUIDE: In this exclusive Solution Spotlight, discover how nutritional products retailer GNC successfully leveraged social channels  to grow their customer base and created "a net increase in the discussions about GNC,'' according to Chris James, director of social media at GNC.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Social Intelligence Approaches to Support Four Core Customer Scenarios
sponsored by Hewlett Packard Enterprise
WHITE PAPER: To get the most value from the wealth of customer data available, businesses have to adapt to new technologies, processes, and strategies. In this helpful resource, discover how to leverage social intelligence to achieve profit-delivering customer management components, and how to integrate these new tools into your CRM environment.
Posted: 28 Jun 2013 | Published: 28 Feb 2013

Hewlett Packard Enterprise

Social is for Closers: Social Intelligence Guide for Sales
sponsored by Microsoft India
WHITE PAPER: If you're not already using social media for selling, you're missing out. In this comprehensive resource, get an in-depth look at how to leverage social media in order to build relationships, boost sales, and drive and nurture leads.
Posted: 20 May 2014 | Published: 20 May 2014

Microsoft India

Social Login 101
sponsored by Gigya
WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Gigya

Social media analytics software going through growing pains
sponsored by IBM
EGUIDE: In this e-guide, you’ll find expert advice, news and best-practice tips to help you decide if social media analytics is right for your business. You’ll also learn about the maturity level of social media analytics software and the skills and cultural attributes that companies need to have for a successful social media analytics project.
Posted: 30 Nov 2011 | Published: 30 Nov 2011

IBM

Social Media Education: The New Edge for Success
sponsored by Hootsuite
WHITE PAPER: Did you know that according to a report by the McKinsey Global Institute, business can unlock up to $1.3 trillion in business value by leveraging social technologies?  However, if your company isn't armed with the right knowledge, tools, and skill set, those financial (and other CRM) benefits will be out of reach.
Posted: 15 Apr 2014 | Published: 15 Apr 2014

Hootsuite

Social Media in Government: 5 Key Considerations
sponsored by Hootsuite
WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.
Posted: 15 Apr 2014 | Published: 15 Apr 2014

Hootsuite

Social Media Monitoring Long on Promise, Short on Results
sponsored by TechTarget Content Management
EBOOK: Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.
Posted: 03 Aug 2016 | Published: 04 Aug 2016

TechTarget Content Management

Social Media: A Unified Strategy for Success
sponsored by Hootsuite
WHITE PAPER: In order to uncover the true value of social media, companies should employ a unified social media strategy across all departments. View this informative white paper to learn how to craft a cross-functional approach to social media, and explore the challenges and opportunities for social media in various departments.
Posted: 16 Apr 2014 | Published: 16 Apr 2014

Hootsuite

Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks
sponsored by Oracle Corporation
WHITE PAPER: Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take.
Posted: 03 Oct 2012 | Published: 31 Jul 2012

Oracle Corporation

Social, integrated sales performance management is the key to future success
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, learn about the new opportunities that the marriage of social collaboration, CRM, and performance management spark. Read on to find out why companies that don't adopt social, integrated sales performance management will be at a competitive disadvantage.
Posted: 08 Apr 2014 | Published: 31 May 2013

Oracle Corporation

Social/collaborative trends, techniques and technologies for case management
sponsored by IBM
EGUIDE: In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

Successfully Move Your SAP Business Core to the Social Enterprise
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 06 Feb 2012 | Published: 06 Feb 2012

Salesforce

SUN SYSTEMS FOR ENTERPRISE 2.0 WITH ORACLE
sponsored by Sun Microsystems, Inc.
WHITE PAPER: Enterprises today are seeking new communication technologies, such as wikis, blogs, and forums, to improve communication and collaboration and increase employee productivity.
Posted: 11 Nov 2009 | Published: 11 Nov 2009

Sun Microsystems, Inc.

Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Take Your ITSM Strategy to the Stratosphere
sponsored by TechTarget CIO
EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

TechTarget CIO

Taking Real Control of Cloud Governance
sponsored by TechTarget CIO
EZINE: In this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker.
Posted: 03 Oct 2013 | Published: 03 Oct 2013

TechTarget CIO

The Anywhere Worker: Essential Tools to Keep Teams Connected
sponsored by Citrix
WHITE PAPER: This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality.
Posted: 12 Sep 2012 | Published: 12 Sep 2012

Citrix

The Benefits of Social and Cloud-based CRM Tools
sponsored by Microsoft India
EGUIDE: In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools
sponsored by Citrix Online
EBOOK: This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
Posted: 21 Aug 2009 | Published: 19 Aug 2009

Citrix Online