Pervasive Computing White Papers

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10 tips to integrate mobile and social marketing sponsored by IBM WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. Posted: 18 Feb 2014 \| Published: 30 Nov 2013 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Marketing \| Mobile CRM \| Sales and Marketing Software \| Social Computing \| Social Networking

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center sponsored by Salesforce WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree. Posted: 08 Jul 2013 \| Published: 13 May 2013 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Computing \| Social Networking \| Web 2.0

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

3-2-1 Contact the Call Center sponsored by TechTarget Customer Experience WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. Posted: 31 Jan 2013 \| Published: 31 Jan 2013 TOPICS: Call Center Management \| Call Center Software \| Knowledge Management \| Social Computing \| Web 2.0

5 Tips For Setting Measurable Social Media Goals sponsored by MarketWired WHITE PAPER: While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success. Posted: 20 Feb 2014 \| Published: 20 Feb 2014 TOPICS: CRM \| Customer Interaction Services \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

6 Things Every Manager Should Know About Microsoft Sharepoint sponsored by Rackspace Hosting WHITE PAPER: Wouldn’t it be great if you could quickly find company information, work closely with teams in different locations, and securely share documents with major customers? You can do all that with SharePoint. This resource presents six key concepts that every IT pro should be aware of before adopting SharePoint into the enterprise Posted: 11 Oct 2011 \| Published: 11 Oct 2011 TOPICS: Content Management \| Content Management Software \| SharePoint \| Social Computing \| Social Networking \| Systems Management \| Windows

7 Steps To Getting A Handle On Social Application In Your Enterprise sponsored by Jive Software WHITE PAPER: Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control. Posted: 14 Jan 2014 \| Published: 31 Dec 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Compliance Best Practices \| Sarbanes-Oxley Compliance \| Social Computing \| Social Networking

8 Steps to a Better Social Media Strategy sponsored by Oracle Corporation WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| Content Management Services \| CRM \| CRM Analytics \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

8 Ways To Build Your Brand Using Social Media sponsored by MarketWired WHITE PAPER: Savvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media. Posted: 26 Feb 2014 \| Published: 26 Feb 2014 TOPICS: Brand Loyalty \| Branding \| CRM \| Marketing \| Social Computing \| Social Networking \| Web 2.0

A New Charter for HR sponsored by Jive Software WHITE PAPER: In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table. Posted: 14 Feb 2014 \| Published: 14 Feb 2014 TOPICS: Collaboration \| Human Resources Management \| IT Management \| Social Computing \| Social Networking

Advanced Identity Tracking for Social Networking Sites sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more! Posted: 22 Apr 2013 \| Published: 31 May 2012 TOPICS: Hackers \| Identity Management \| Internet Security \| Risk Management \| Security \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Social Computing \| Social Networking \| Web Identities \| Web Site Monitoring \| Web Site Monitoring Software

AIIM Industry Watch, Social Business Systems: success factors for Enterprise 2.0 applications sponsored by IBM WHITE PAPER: In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery. Posted: 25 Oct 2011 \| Published: 25 Oct 2011 TOPICS: Collaboration \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Social Computing \| Web 2.0 \| Web Content Management

Anticipate, engage and deliver exceptional web experiences sponsored by IBM WHITE PAPER: View this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now. Posted: 09 Apr 2013 \| Published: 09 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Social Computing \| Social Networking

Becoming a Social Business: Social Business Enterprise Strategy Accelerator sponsored by IBM WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise. Posted: 16 Jul 2013 \| Published: 16 Jul 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0

Best Practices: 10 must-have metrics and benchmarks for better recruiting sponsored by SuccessFactors WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. Posted: 25 Feb 2014 \| Published: 25 Feb 2014 TOPICS: Benchmark Testing \| Careers \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Metrics \| Recruiters \| Recruiting Services \| Social Computing \| Social Networking \| Talent Management \| Web Site Administration \| Workforce Management Software \| Workforce Planning

Beyond Business as Usual: The Mega Shift Toward Social Communications sponsored by IBM WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide. Posted: 09 Apr 2013 \| Published: 02 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Content Management \| Information Management \| Mobile Workers \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| VoIP

Beyond Passwords: Protect the mobile enterprise with smarter security solutions sponsored by IBM WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond. Posted: 09 Oct 2014 \| Published: 30 Sep 2013 TOPICS: Access Control \| Access Control Software \| Application Security \| Authentication \| Authorization \| CIOs \| Cloud Security \| Compliance Best Practices \| Compliance Software \| Cybersecurity \| Data Analytics \| Data Security \| Endpoint Security \| Fingerprinting \| Firewall Management \| Fraud Protection \| Identification Systems \| Identity Management \| Identity Management Software \| Internet Security \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Network Security \| Network Security Hardware \| Network Security Software \| Password Authentication Protocol \| Password Management \| Password Management Software \| Passwords \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Secure Content Management \| Secure Content Management Hardware \| Secure Content Management Services \| Secure Content Management Software \| Securities Industry \| Security \| Security Best Practices \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Systems \| Security Threats \| Smart Phones \| Social Computing \| Tablet PC \| Vulnerability Assessments \| Vulnerability Management

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

CFO Guide to Improve Decision-making, Reduce Risk, Enhance Performance sponsored by TideMark WHITE PAPER: In this CFO guidebook, learn how you can leverage mobile, cloud, social media, and big data to dramatically improve business results and drive insight-fueled transformation. Posted: 26 Nov 2013 \| Published: 26 Nov 2013 TOPICS: Accounting \| Business Intelligence \| Business Management \| Business Performance Management \| CFOs \| Cloud Computing \| Cloud Management \| Data Analytics \| Data Management \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Systems \| Financing \| Mobile Device Management \| Mobile Workers \| Social Computing \| Social Networking \| Strategic Planning	All resources sponsored by TideMark

Changing the Face of Healthcare With Social Business Software sponsored by Jive Software WHITE PAPER: The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners but consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. Posted: 12 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Collaboration \| Content Management \| Health Care Industry \| Health Care Networking \| Health Care Software \| Social Computing \| Social Networking

Choose a Branding Agency: 5 Social Media Questions You Need to Ask sponsored by Oracle Corporation WHITE PAPER: The following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand. Posted: 13 Nov 2013 \| Published: 13 Nov 2013 TOPICS: Brand Loyalty \| Branding \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Choosing visual properties for successful visualizations sponsored by IBM WHITE PAPER: In the following article, IBM experts address a key aspect in the design process. Posted: 09 Oct 2013 \| Published: 09 Oct 2013 TOPICS: Collaboration \| Data Integration \| Data Management \| Data Modeling \| Data Visualization \| Data Visualization Software \| Presentation Software \| Social Computing \| Web 2.0

Cloud-ready networks - WAN Governance for cloud computing sponsored by IPANEMA TECHNOLOGIES WHITE PAPER: Cloud computing simplifies enterprise application delivery with resource flexibility, investment-less OPEX models, and no need for specialized in-house support resources. Posted: 09 Feb 2011 \| Published: 09 Feb 2011 TOPICS: Application Deployment \| Application Performance Management \| Autonomic Computing \| Cloud Computing \| Enterprise Applications Software \| IT Infrastructure \| SaaS business intelligence \| WAN

Compliance Guide: Ensure Social Media Compliance Across Your Organization sponsored by Hootsuite WHITE PAPER: Whether you're in the financial, medical, or other industry, there are unique regulatory and legal requirements to consider when interacting on social media. In this informative resource, learn how a social relationship platform can help you manage all the areas of social media compliance, Posted: 23 Dec 2013 \| Published: 23 Dec 2013 TOPICS: Compliance (Finance) \| Compliance Best Practices \| Content Management \| Data Security \| Records Retention \| Social Computing \| Social Networking

CyberAgent translates blog user insights into a more engaging experience sponsored by IBM WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior. Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0