All Research Sponsored By:Jive Software

Enterprise Collaboration Strategy: Tips for Success and Best Practices for Making the Business Case
EGUIDE: Access the following expert e-guide to join Dawn Lacallade, the director of social strategy and content programming at LiveWorld in San Jose, Calif., to explore the top 10 tips for enabling a successful enterprise collaboration strategy.
Posted: 20 Mar 2014 | Published: 20 Mar 2014


The Customer Service Balancing Act
WHITE PAPER: New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Posted: 18 Feb 2014 | Published: 18 Feb 2014


A New Charter for HR
WHITE PAPER: In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.
Posted: 14 Feb 2014 | Published: 14 Feb 2014


Changing the Face of Healthcare With Social Business Software
WHITE PAPER: The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners but consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support.
Posted: 12 Feb 2014 | Published: 31 Dec 2013


7 Steps To Getting A Handle On Social Application In Your Enterprise
WHITE PAPER: Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.
Posted: 14 Jan 2014 | Published: 31 Dec 2013


How Social Business Pays Off
WHITE PAPER: Social collaboration technology is a hot topic in the business applications space today -- but what about the hard numbers? Many companies are wary and want concrete proof of ROI and payback. Fortunately, this informative resource offers just that.
Posted: 13 Jan 2014 | Published: 31 Dec 2013


Jive Social Business Blueprint
WHITE PAPER: Imagine a new approach to business, where employees engage about what matters most to them about the organization. By using social technologies, one company was able to improve their business management and the relationships between employees. Consult this resource to find out how you can implement social business.
Posted: 10 Jul 2013 | Published: 10 Jul 2013


About T-Mobile USA
CASE STUDY: Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time.
Posted: 20 Jun 2013 | Published: 20 Jun 2013