The Customer Service Balancing Act

The Customer Service Balancing Act

Cover

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

Vendor:
Jive Software
Posted:
Feb 8, 2021
Published:
Feb 18, 2014
Format:
PDF
Type:
White Paper
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