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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY: In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

ServiceNow

Connecting Disparate IT Service Systems: NXP Case Study
sponsored by ServiceNow
CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

ServiceNow

HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY: HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018

ServiceNow

Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019

ServiceNow

Obtaining ROI from Operations Bridge
sponsored by Micro Focus
WHITE PAPER: Learn how to define, measure, and report on the ROI capabilities of your Operations Bridge platform – and how to ensure your department is taking full advantage of all its tricks.
Posted: 01 Apr 2019 | Published: 01 Apr 2019

Micro Focus

Innovators in Action: A Collection of Inspiring Customer Stories
sponsored by Splunk
CASE STUDY: Inside this collection of case studies, find out how over thirty different organizations in industries like communications, energy, software, finance, and more are generating value from their machine and operational data.
Posted: 27 Mar 2019 | Published: 27 Mar 2019

Splunk

xMatters: Integrate Your DevOps Tools
sponsored by xMatters, Inc.
WEBCAST: Being on-call is always difficult, but there are now tools available to make your on-call experience as smooth as possible. Watch this quick video to learn about an incident management and alert system that will connect your DevOps and application teams for greater communication and collaboration during an incident.
Posted: 26 Mar 2019 | Premiered: Apr 27, 2017

xMatters, Inc.

AWS re:Invent 2018 Recap: Incident Management for the Future
sponsored by xMatters, Inc.
VIDEO: Tune in to hear from two IT industry experts as they discuss incident response best practices, toolchain orchestration tips, and their predictions on what to expect from incident and event management technology in the near future.
Posted: 25 Mar 2019 | Premiered: 28 Nov 2018

xMatters, Inc.

Beginner's Guide To Observability
sponsored by Splunk
WHITE PAPER: Jump into this guide to take a closer look at the truth behind "observability": what it is, why it's important, and what it takes to achieve it inside your own IT department. To help illustrate, you'll also find a collection of real-world observability examples from companies like your own.
Posted: 25 Mar 2019 | Published: 31 Oct 2018

Splunk

Zeppelin Takes Predictive Maintenance to New Heights
sponsored by Splunk Services UK Ltd
CASE STUDY: With the recent addition of remote IoT tools to industrial machinery, Zeppelin was finding their IT environment spiraling into a level of complexity they simply couldn't keep up with. Check out this case study to find out how Zeppelin used Splunk Enterprise to tether multiple IT systems, data sources, and aggregated IoT devices under one roof.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Splunk Services UK Ltd

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

mail.de Increases Performance and Availability Through Operational Intelligence
sponsored by Splunk Services UK Ltd
CASE STUDY: In this quick case study, find out how secure email provider mail.de built out a centralized, consolidated log reporting and monitoring platform that spanned the entirety of their infrastructure – giving them access to real-time troubleshooting and ultimately increasing user value significantly.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

Splunk Services UK Ltd

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

ServiceNow

The New Era of IT
sponsored by ServiceNow
RESOURCE CENTER: Check out this collection of resources designed to illustrate today's new era of IT, ranging from IT transformation case studies to live demos of cutting-edge ITSM software.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

ServiceNow

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk Services UK Ltd
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Splunk Services UK Ltd

Driving Radical Business Transformation Through IT
sponsored by ServiceNow
WHITE PAPER: Check out this white paper to learn how to shift away from a cost-reduction focused to an innovation focused transformation strategy – and find out how the two are inherently connected. Inside, you'll get tactical advice for aligning IT strategy to business objectives through ITSM, PMO, and other IT levers.
Posted: 20 Mar 2019 | Published: 20 Mar 2019

ServiceNow

Entrust Datacard Corporation Gains Unified Infrastructure Monitoring
sponsored by Splunk Services UK Ltd
CASE STUDY: As a leading secure transaction provider, Entrust Datacard gives consumers, employees, and even government services the extra security foundation needed to meet high compliance protocols head on. Find out how they achieved unified infrastructure monitoring, even across dozens of different Amazon Web Services and container-based data sources.
Posted: 20 Mar 2019 | Published: 20 Mar 2019

Splunk Services UK Ltd

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.
Posted: 18 Mar 2019 | Published: 18 Mar 2019

ServiceNow

Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018

ServiceNow

Go Live Fast With ServiceNow ITSM
sponsored by ServiceNow
WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

ServiceNow

Unlocking PPM's Full Power: HealthPartners Case Study
sponsored by ServiceNow
CASE STUDY: Discover how a national healthcare provider rose from the ashes of its legacy IT desk to build out a new service management and PPM platform that could keep up with their growing pains.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

ServiceNow

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019

ServiceNow

Define IT Services for Future Success
sponsored by ServiceNow
WHITE PAPER: Download this white paper for a look into IT services best practices, action plans, and other resources designed to help whip your IT service quality into shape – and perhaps meet idealist IT goals in the process.
Posted: 14 Mar 2019 | Published: 14 Mar 2019

ServiceNow

Midmarket Solutions to Empower Your IT Infrastructure
sponsored by Dell EMC and Intel®
RESOURCE: In order to ensure that your systems empower, rather than restrict, IT growth, read this resource. It details the range of solutions from Dell EMC and Intel that will cover the scope of your needs and will maximize your IT investments.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

Dell EMC and Intel®
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