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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
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Splunk IT Operations Predictions 2020
sponsored by Splunk
WHITE PAPER: Read through some of Splunk’s 2020 IT operations predictions – including increased AR/VR utilization, a renewed emphasis on UX design, AI integration, and more.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Splunk

The Atlassian Approach to Incident Management
sponsored by Atlassian
VIDEO: As demands for always-on service availability continue to compound, intuitive incident management tools are worth their weight in gold. Jump into this webinar from Atlassian to learn how their Incident Management tool can improve ITOps workflows, quickly integrate into DevOps processes, and more.
Posted: 09 Dec 2019 | Premiered: 09 Dec 2019

Atlassian

IT Process Automation Your Survival Guide
sponsored by Ayehu
EBOOK: Use this e-book to understand how to best address these aspects of IT process automation, along with 7 questions to ask when evaluating tools ITPA.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

Ayehu

Deliver high-performance business services with visibility and AIOps
sponsored by ServiceNow
RESOURCE CENTER: Poke around this resource center from SearchITOperations to read, watch, and learn more about how AIOps delivers intelligent operational capabilities and enhanced visibility to once traditional IT operations.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

ServiceNow

150 Ways to Automate Service Management Throughout Your Organization
sponsored by SolarWinds, Inc.
WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Inside, discover 150 ways service automation can be deployed within your organization, from IT to HR.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

SolarWinds, Inc.

5 Benefits IT Service Management Offers Your Organization
sponsored by SolarWinds, Inc.
WHITE PAPER: Jump inside this guide to learn the 5 benefits your organization can earn through well-oiled IT service management processes – benefits that extend far beyond the walls of IT.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

SolarWinds, Inc.

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 25 Nov 2019 | Published: 16 Aug 2018

ServiceNow

ServiceNow adds mobile app to 'New York' Now Platform
sponsored by ServiceNow
EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

ServiceNow

Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

Agile Development: Quickly Create Applications and System Enhancements
sponsored by ServiceNow
CASE STUDY: Agile transformation must start somewhere, and at UW Health it was their ITSM Team. Over a two-year period, they completely reloaded the entire ServiceNow platform — which went from being a cumbersome tool to a valued asset. Learn about UW’s experience in this case study.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

ServiceNow

IT Architect's Guide to File Gateway Consolidation
sponsored by IBM
WHITE PAPER: This white paper outlines five key characteristics that IT architects should look for in an enterprise file gateway solution as a part of a larger MFT strategy: Simplify operations and reduce cost, achieve greater visibility, security, collaboration and compliance.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

IBM

AMEX GBT Integrates Employee Onboarding Across HR, IT, and Facilities with ServiceNow
sponsored by ServiceNow
CASE STUDY: Learn how AMEX GBT streamlined and automated its employee onboarding processes across HR, IT, and facilities departments, creating an end-to-end pipeline of process visibility and efficiency.
Posted: 19 Nov 2019 | Published: 20 Apr 2019

ServiceNow

Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow
sponsored by ServiceNow
CASE STUDY: Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

ServiceNow

Leaving Legacy ITSM Kits is Easier Than You Might Think
sponsored by ServiceNow
WHITE PAPER: Old-school ITSM tools can be inflexible and inefficient, resulting in clunky and highly siloed service workflows. Find out how to start taking steps to ditch your organization’s legacy ITSM tool for one that supports organization-wide digital transformation objectives.
Posted: 19 Nov 2019 | Published: 20 Oct 2019

ServiceNow

Ovum Market Radar: Employee Support Tools
sponsored by ServiceNow
ANALYST REPORT: Inside this Market Radar report from Ovum, find out how the top ten IT service management vendors and their products compare against one another in terms of employee enablement, employee experience improvement, and more.
Posted: 19 Nov 2019 | Published: 23 Aug 2019

ServiceNow

The Gateway to a Modern Employee Experience: IT Service Desk
sponsored by SolarWinds, Inc.
EBOOK: Save a copy of this eBook to explore the relationship between IT responsibilities and employee expectations – and how to use service desks to keep in tune with user demands in today’s fast-evolving technology landscape.
Posted: 18 Nov 2019 | Published: 18 Nov 2019

SolarWinds, Inc.

How IT Ops Powers Business Strategy at a Major Insurance Company
sponsored by ServiceNow
RESOURCE: Read this blog from Michael D’Ippolito, VP of IT Operations at Nationwide Insurance, to find out how his IT team leveraged cloud, automation, and new support capabilities to bring their business the agility it needed to beat out disruptors.
Posted: 18 Nov 2019 | Published: 28 Sep 2018

ServiceNow

5 Ways Technology Can Transform Government Operations
sponsored by Smartsheet
WHITE PAPER: Government agencies notoriously face challenges of slow decision-making and complicated operations, which makes efficiency a distant dream. Download this whitepaper for a look at 5 phases of government operations IT can factor into for better end results.
Posted: 14 Nov 2019 | Published: 14 Nov 2019

Smartsheet

A Practical Approach to ITIL 4 Adoption
sponsored by ServiceNow
WHITE PAPER: Uncover ITIL v4 best practices gleaned from countless organizations who have already gone through the adoption process and their successes and failures.
Posted: 11 Nov 2019 | Published: 20 Jun 2019

ServiceNow

The Starting Line of Service Management
sponsored by SolarWinds, Inc.
WHITE PAPER: Save a copy of this white paper to learn about the core tenets of service management – and why they’re crucial to maintaining a healthy service desk. Plus, uncover tips for keeping your service strategy aligned with ITIL best practices.
Posted: 11 Nov 2019 | Published: 11 Nov 2019

SolarWinds, Inc.

Mid-Market Grid Report for Service Desk: Fall 2019
sponsored by SolarWinds, Inc.
ANALYST REPORT: Explore this interactive grid to see how the top service desk software options compare to one another – and find out which are coming out on top in terms of user satisfaction and other key metrics.
Posted: 11 Nov 2019 | Published: 11 Nov 2019

SolarWinds, Inc.

Using AIOps and Cognitive Patterns to Optimize Operations
sponsored by ServiceNow
ANALYST BRIEF: As IT operations teams continually find themselves weighed down by increased service complexity, AIOps might be the secret to keep everyone’s head above water. Flip through this info-brief from IDC to learn where AIOps tools and practices come into play within typical ITOps silos.
Posted: 06 Nov 2019 | Published: 30 Sep 2019

ServiceNow

How to Get Critical Systems Back Online in Minutes
sponsored by Ayehu
WHITE PAPER: Most IT ops pros spend their days resolving critical system errors and performing routine maintenance tasks, leaving little time left to focus on value-adding projects. Inside this white paper, learn the answers to today’s critical IT resolution questions – and why automation might be the top answer.
Posted: 04 Nov 2019 | Published: 30 Nov 2018

Ayehu

Case Study: Optimizing Aging IT Processes with Automation and Machine Learning
sponsored by Ayehu
CASE STUDY: See firsthand how a multi-national company counteracted aging and ineffective IT practices through automation, analytics-driven support tools, and even machine learning – all to earn their competitive edge back.
Posted: 01 Nov 2019 | Published: 01 Nov 2019

Ayehu

5 Ways to Level Your Service Desk Using IT Process Automation
sponsored by Ayehu
WHITE PAPER: Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate.
Posted: 01 Nov 2019 | Published: 01 Nov 2019

Ayehu
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