IT Service Management Reports

WHITE PAPER: Like many hyped technologies, it’s hard to sift through all of the information to get at what’s really going on. What really is AIOps, and how can it be used to create tangible business value? Download 6 Myths of AIOps Debunked to tackle some of the most common myths and misconceptions regarding AIOps.

Posted: 29 Nov 2021 | Published: 11 Aug 2020

VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.

Posted: 18 Nov 2021 | Premiered: 12 Jul 2021

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EBOOK: Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.

Posted: 02 Aug 2021 | Published: 02 Aug 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

CASE STUDY: Open up this case study to see how Canva, a graphic design platform, teamed up with Atlassian to streamline into one central ITSM platform that has helped them increase collaboration and transparency, and learn how you can do the same in your organization.

Posted: 18 May 2021 | Published: 12 Apr 2021

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 06 May 2021 | Published: 06 May 2021

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Mar 2021

ANALYST REPORT: ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.

Posted: 08 Feb 2021 | Published: 10 Nov 2020

RESOURCE: IT risk management (ITRM) has emerged as a key pillar in assessing risk, bolstering security and addressing compliance needs. Read this Gartner Magic Quadrant Report for an in-depth comparison of the capabilities of top ITRM vendors and offerings in today’s market.

Posted: 08 Feb 2021 | Published: 11 Aug 2020

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 26 Nov 2020 | Published: 26 Nov 2020

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 26 Oct 2020 | Published: 19 Oct 2020

EBOOK: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 21 Oct 2020 | Published: 21 Oct 2020

WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

Posted: 24 Sep 2020 | Published: 24 Sep 2020

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 14 Sep 2020 | Published: 15 Sep 2020

EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

Posted: 21 Jul 2020 | Published: 22 Jul 2020

EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

Posted: 12 Jul 2020 | Published: 13 Jul 2020

EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

EBOOK: ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.

Posted: 04 Jan 2022 | Published: 04 May 2021

EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

Posted: 18 Nov 2021 | Published: 21 Nov 2019

EGUIDE: Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.

Posted: 01 Apr 2021 | Published: 24 Mar 2021

EGUIDE: Read this expert guide from ComputerWeekly.com to learn how to maintain a firm grip on your technical asset management and to resolve any lack of visibility before it becomes a business issue.

Posted: 08 Feb 2021 | Published: 08 Jul 2020

EGUIDE: What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.

Posted: 09 Dec 2020 | Published: 03 Dec 2020

RESOURCE: To remain relevant and competitive in the years to come, enterprises need to embrace top IT trends around infrastructure automation, hybrid management tools and DevOps. Read on to discover how to do just that based off of discussions from Gartner's IT Infrastructure, Operations & Cloud Strategies Conference.

Posted: 05 May 2020 | Published: 05 May 2020