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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

ServiceNow

Reimagining IT service delivery and operations in unimagined times
sponsored by ServiceNow
WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

ServiceNow

Learn How Husqvarna moved to One IT with ServiceNow
sponsored by ServiceNow
WEBCAST: Slow IT service experiences can quickly throw a wrench into business operations—an outcome that becomes particularly severe during COVID-19 times. Tune in to this webinar to learn how Husqvarna modernized their service delivery using ServiceNow—and how your organization can, too.
Posted: 15 Sep 2020 | Premiered: Sep 15, 2020

ServiceNow

Project Brief: Inside Juniper's radical IT transformation
sponsored by ComputerWeekly.com
EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.
Posted: 14 Sep 2020 | Published: 15 Sep 2020

ComputerWeekly.com

IDC Market Share
sponsored by Splunk
WHITE PAPER: Check out this white paper for an update on the IT operations management market including a market share snapshot, revenue snapshot, advice for technology suppliers, what vendor shaped the year and much more.
Posted: 14 Sep 2020 | Published: 14 Sep 2020

Splunk

How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER: Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020

Freshworks

How Does Intelligent Operations Work?
sponsored by Advizex
RESOURCE: “Intelligent operations” is often used interchangeably with terms like artificial intelligence (AI) or other automated processes. Inside this resource, learn the four pillars of true intelligent operations.
Posted: 09 Sep 2020 | Published: 09 Sep 2020

Advizex

How to Optimally Run and Reinvent Your IT Operations
sponsored by BMC
WHITE PAPER: Legacy IT management platforms struggle to fully support modern digital transformation initiatives, leading to long-term project failure. Read this white paper to learn how to optimally run and reinvent your IT operations in preparation for productive technological disruption.
Posted: 09 Sep 2020 | Published: 09 Sep 2020

BMC

Globalia Boosts Operational Efficiency with Digital Workflows from ServiceNow
sponsored by ServiceNow
CASE STUDY: Dive into this case study to learn how Globalia enhanced customer experiences and boosted operational delivery models using ServiceNow to earn unified IT service delivery.
Posted: 09 Sep 2020 | Published: 09 Sep 2020

ServiceNow

Why AIOps Should be at the Top of Tech 'To Do' Lists
sponsored by New Relic
RESOURCE: Inside, learn the three core reasons why AIOps should be at the top of technology “to do” lists.
Posted: 08 Sep 2020 | Published: 08 Sep 2020

New Relic

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It)
sponsored by Advizex
WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them.
Posted: 04 Sep 2020 | Published: 04 Sep 2020

Advizex

Practical Strategies for IT Cost Containment
sponsored by Service Express
RESOURCE: Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.
Posted: 04 Sep 2020 | Published: 04 Sep 2020


4 Pandemic Planning Considerations for IT
sponsored by Service Express
RESOURCE: Access this blog post to learn the 4 essential business function considerations to include in your pandemic planning strategy and discover the benefits of each.
Posted: 04 Sep 2020 | Published: 04 Sep 2020


ServiceNow is Developing a Self-Healing IT Environment
sponsored by ServiceNow
RESOURCE: Find out how ServiceNow themselves have come closer to achieving a fully self-healing infrastructure through the use of intelligent operations, proactive support, and data driven AIOps workflows.
Posted: 02 Sep 2020 | Published: 02 Sep 2020

ServiceNow

Capgemini named a Leader in the 2020 ISG Provider Lens™
sponsored by Capgemini
RESOURCE: Capgemini has recently been named a market leader in Service Integration and Management (SIAM) by ISG. SIAM is an incredibly important pillar of any digital transformation strategy. Open this report to learn more.
Posted: 01 Sep 2020 | Published: 01 Sep 2020

Capgemini

Best of Both Worlds: Modernize IT Environments While Protecting Existing Investments
sponsored by Hewlett Packard Enterprise
RESOURCE: Access this resource from 451 Research to discover the results of a survey of over 1000 IT decision-makers discussing the future of IT environments and how composable infrastructure can mitigate current pain points, with 4 key takeaways.
Posted: 31 Aug 2020 | Published: 31 Aug 2020

Hewlett Packard Enterprise

Getting Visibility into IT Operations with Effective Discovery and Service Mapping
sponsored by Precisely
WHITE PAPER: ITOM decisions must be based on complete data; otherwise, errors are inescapable. Inside, learn about the five key ITOM enablers necessary to earn complete visibility into all areas of the infrastructure and optimized management of IT environments.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

Precisely

The digital governance imperative
sponsored by Capgemini
RESOURCE: In this blog, learn more about enabling digital governance, and how you could streamline manual processes, digitize content, and automate strategic operations with ServiceNow.
Posted: 27 Aug 2020 | Published: 27 Aug 2020

Capgemini

Case study: How to reimagine your employee user experience – and win
sponsored by Capgemini
CASE STUDY: Take a look at this case study video to learn how a world leader in media and entertainment – faced with an acquisition – reimagined their IT service management (ITSM) with ServiceNow.
Posted: 26 Aug 2020 | Published: 24 Jun 2020

Capgemini

ServiceNow Readiness Assessment
sponsored by Capgemini
ASSESSMENT TOOL: Your digital transformation should positively impact every business unit across the enterprise, including ITSM, HR, Operations, Finance, and Manufacturing. With the ServiceNow Readiness Assessment, your organization can make sure to do just that—by identifying your configuration needs and optimization. Get started with the assessment here.
Posted: 26 Aug 2020 | Published: 26 Aug 2020

Capgemini

Worldwide ITOM Analysis
sponsored by Splunk
ANALYST REPORT: Dive into this Gartner Market Share Analysis to learn about the top five vendors in the ITOM space and their core competencies and to get more information on the latest trends in the ITOM world.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

Splunk

The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

ServiceNow

ITSM: Beyond out-of-the-box
sponsored by ServiceNow
WHITE PAPER: Inside, learn about how ServiceNow’s ITSM Pro out-of-the-box platform, accompanied by IntegrationHub and Flow Designer tools, can give your IT service desk the means to transition from frond end automation to end-to-end automation via workflow triggering.
Posted: 12 Aug 2020 | Published: 20 Jul 2020

ServiceNow

Critical Capabilities for IT Service Management Tools
sponsored by BMC
ANALYST REPORT: Inside this Gartner analysis, industry experts analyze the top ITSM tools available on today’s market and explain the use cases for each depending on individual enterprise’s I&O maturity and functional requirements.
Posted: 12 Aug 2020 | Published: 12 Aug 2020

BMC

6 Myths of AIOps Debunked
sponsored by Splunk
WHITE PAPER: Like many hyped technologies, it’s hard to sift through all of the information to get at what’s really going on. What really is AIOps, and how can it be used to create tangible business value? Download 6 Myths of AIOps Debunked to tackle some of the most common myths and misconceptions regarding AIOps.
Posted: 11 Aug 2020 | Published: 11 Aug 2020

Splunk
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