IT Service Management White Papers ( ITSM ) Software Downloads, Definition and Webcasts

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ALSO CALLED: ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure … IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
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The future of ITSM is agile: A practical guide for workingwith ITIL® 4 and Atlassian sponsored by Atlassian EBOOK: To meet needs for stability and reliability, IT teams are embracing agile approaches when it comes to workflow management. ITIL 4 – the latest update of the IT Infrastructure Library – combines agile and DevOps methodologies into ITSM. Learn how to prioritize culture over tools. Read the ITIL 4 agile guide here. Posted: 21 Feb 2020 \| Published: 21 Feb 2020 TOPICS: IT Infrastructure \| IT Management \| IT Service Management

The Case for Work Designed Around Your Life sponsored by ServiceNow WHITE PAPER: Learn how to create a “consumerized” employee experience by utilizing the latest digital technologies – and find out how IT leaders can encourage employees to maximize their technology adoption. Posted: 18 Feb 2020 \| Published: 18 Feb 2020 TOPICS: IT Management \| IT Service Management \| IT Systems \| IT Workforce

The Ransomware Recovery Guide: How to Spot, Prevent and Recover from Ransomware sponsored by Databarracks WHITE PAPER: Ransomware affects everyone, making awareness, education, and defense crucial to keeping your sensitive data secure. Access this white paper to learn what ransomware looks like, how to recover from it, and 2 proactive steps to take in order to thwart a potential attack. Posted: 17 Feb 2020 \| Published: 17 Feb 2020 TOPICS: Backup for Virtualized Servers \| Backups \| Business Continuation Services \| Business Continuity Planning \| Business Continuity Planning Software \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Aligning Your IT Products and Services to Business Goals sponsored by ServiceNow WHITE PAPER: Dive inside this eBook to uncover best practices for aligning IT investments and projects with organizational needs – and how to tie your departments projects directly to business value. Posted: 17 Feb 2020 \| Published: 20 Mar 2019 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Service Management

Artificial intelligence in ITSM: Finding the right tools for you sponsored by ComputerWeekly.com EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not. Posted: 13 Feb 2020 \| Published: 13 Feb 2020 TOPICS: Artificial Intelligence \| IT Service Management

Fujitsu Cloud Service for AWS Modernization sponsored by Fujitsu DATA SHEET: To make the most out of AWS Cloud, there are many considerations a company must decide on beyond applications and databases. Access this data sheet to learn about a cloud service solution that delivers additional agility, lower costing operations, and allows organizations to benefit from the leading hyper-scaler through 3 key areas. Posted: 10 Feb 2020 \| Published: 10 Feb 2020 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Public Organizations Focused on IT Transformation Lead in Data Protection sponsored by Dell Technologies DATA SHEET: When ESG conducted research to assess organizations’ IT transformation maturity, they found that IT transformation can help automate data protection and enable self-service data protection .Explore this datasheet to see these results for yourself and to learn how Dell EMC can advance your business continuity and disaster recovery goals. Posted: 06 Feb 2020 \| Published: 06 Feb 2020 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Data Center Infrastructure Efficiency \| Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Replication \| Data Security \| Data Storage \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems

Understanding the Economics of In-cloud Data Protection: Designed for Today with Tomorrow in Mind sponsored by Dell EMC WHITE PAPER: By using cloud-based data protection, organizations can provide enterprise-level protection at a reasonable cost and maximize their cloud resources. Read this ESG white paper to see the results of an annual IT spending intentions survey which outlines 3 major benefits of incorporating in-cloud data protection into your strategy for cloud workloads. Posted: 06 Feb 2020 \| Published: 06 Feb 2020 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Replication \| Data Security \| Data Storage \| Database Security \| Database Server Software \| Databases \| IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending

Emerging Technology and Modern IT: The Key to Unlocking Your Data Capital sponsored by Dell Technologies WHITE PAPER: With an explosion in data generation, companies can find themselves overwhelmed as they struggle to collect, cleanse, and protect data, thereby missing outon opportunities to innovate and improve. Study this IDC sponsored white paper to learn how your organization can thrive by embracing automation and unlock your full data capital. Posted: 06 Feb 2020 \| Published: 06 Feb 2020 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Collection \| Data Governance \| Data Integration \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Recovery \| Data Replication \| Data Security \| Data Storage \| Data Synchronization \| Database Management \| Database Management Software \| Database Managers \| Database Performance Management \| Database Security \| Databases \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

Top Reasons Why Customers Deploy Dell EMC Data Protection Solutions for SAP sponsored by Dell EMC DATA SHEET: Dell EMC’s data protection allows organizations to modernize their IT to support their mission-critical workloads like SAP. Take a look at this datasheet to discover the top 10 reasons why customers deploy Dell EMC data protection for SAP. Posted: 05 Feb 2020 \| Published: 05 Feb 2020 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Data Governance \| Data Integration \| Data Loss Prevention (DLP) \| Data Management \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| SAP (Product)

AIOps & Visibility for Dummies sponsored by ServiceNow EBOOK: Save a copy of this 81-page eBook to learn about AIOps, find out the challenges AIOps tools are designed to tackle, and to learn strategies for a successful implementation. Posted: 04 Feb 2020 \| Published: 04 Feb 2020 TOPICS: Artificial Intelligence \| IT Service Management

AI: The Latest IT Tool sponsored by ServiceNow EGUIDE: Download this E-Guide to learn how artificial intelligence is impacting IT monitoring tools, log management systems, network monitoring tools, and more. Posted: 03 Feb 2020 \| Published: 03 Feb 2020 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Systems

AIOps Mysteries, Unmasked sponsored by ServiceNow EGUIDE: Download this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more. Posted: 03 Feb 2020 \| Published: 03 Feb 2020 TOPICS: IT Management \| IT Service Management

REA Group Makes the Right Move with PagerDuty sponsored by PagerDuty VIDEO: Tune into this quick clip to learn how REA Group Limited – a multinational digital real estate advertising firm – optimized their digital operations strategy, improved customer experience, enhanced fraud detection capabilities, and more using PagerDuty. Posted: 03 Feb 2020 \| Premiered: 27 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Systems

IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management sponsored by PagerDuty RESOURCE: Digital operations and management tools are invaluable when it comes to maintaining flawless service uptimes and problem resolution -- but their direct business impact can be difficult to quantify. Inside this blog post, find out how IDC determined the ROI of PagerDuty’s digital operations management platform using real-world data. Posted: 03 Feb 2020 \| Published: 03 Feb 2020 TOPICS: IT Management \| IT Service Management \| IT Systems

IT Monitoring, and Why It’s Growing More Important sponsored by ServiceNow EGUIDE: Download this E-Guide to learn how IT monitoring tools have advanced accordingly – and what areas of your IT infrastructure stack could stand to gain the most from robust monitoring capabilities. Posted: 31 Jan 2020 \| Published: 31 Jan 2020 TOPICS: IT Management \| IT Service Management

Exploring the Evolution of ITSM sponsored by ServiceNow EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends. Posted: 31 Jan 2020 \| Published: 31 Jan 2020 TOPICS: IT Management \| IT Service Management

HPE and Veeam Greenlake Video sponsored by Veeam Software WEBCAST: With a consumption-based data protection solution, your organization can speed up time to market, improve resource management, and ensure you always have capacity ahead of demand. View this webcast to learn 5 quantifiable improvements realized after folks switched to a single pane of glass data management solution such as this one. Posted: 31 Jan 2020 \| Premiered: Feb 28, 2019 TOPICS: Data Governance \| Data Integration \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Recovery \| Data Replication \| Data Security \| Data Storage \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| IT Systems

AIOps Applications in Containers, Monitoring, and More. sponsored by ServiceNow EGUIDE: Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more. Posted: 30 Jan 2020 \| Published: 30 Jan 2020 TOPICS: Artificial Intelligence \| IT Service Management \| IT Systems

Maximizing Your ITSM Investments, Explained sponsored by ServiceNow EGUIDE: Download this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools. Posted: 29 Jan 2020 \| Published: 29 Jan 2020 TOPICS: IT Service Management

ITSM Use Cases for AI, Explored sponsored by ServiceNow EGUIDE: Download this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation. Posted: 29 Jan 2020 \| Published: 29 Jan 2020 TOPICS: Artificial Intelligence \| IT Service Management

Understanding Your Data Protection ROI sponsored by Veeam Software EBOOK: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI. Posted: 28 Jan 2020 \| Published: 28 Jan 2020 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems

Under the Hood of the Modern IT Service Desk sponsored by ServiceNow EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own. Posted: 27 Jan 2020 \| Published: 27 Jan 2020 TOPICS: IT Service Management \| IT Services

Think Beyond File Storage to Accelerate Business Efficiency sponsored by Citrix EBOOK: Providing a file-sharing tool that combines the security your business needs with the convenience that users demand deters employees from using unsecure personal storage for company data. Access this white paper to learn 3 keys to boosting business efficiency and to discover how to keep your employees satisfied while ensuring your data is secure. Posted: 27 Jan 2020 \| Published: 27 Jan 2020 TOPICS: Data Governance \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Security \| Data Storage \| File Sharing Protocols \| IT Asset Management \| IT Departments \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| User Experience \| User Interfaces

Delivering a Digital Transformation to Business Partners sponsored by ServiceNow WHITE PAPER: Download this eBook to gauge the current state of IT support and operations teams, including modern day priorities, risks, and costs –and how to deliver on digital transformation goals despite potential setbacks. Posted: 24 Jan 2020 \| Published: 24 Jan 2020 TOPICS: IT Management \| IT Service Management

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