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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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The future of ITSM is agile: A practical guide for workingwith ITIL® 4 and Atlassian
sponsored by Atlassian
EBOOK: To meet needs for stability and reliability, IT teams are embracing agile approaches when it comes to workflow management. ITIL 4 – the latest update of the IT Infrastructure Library – combines agile and DevOps methodologies into ITSM. Learn how to prioritize culture over tools. Read the ITIL 4 agile guide here.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

Atlassian

The Case for Work Designed Around Your Life
sponsored by ServiceNow
WHITE PAPER: Learn how to create a “consumerized” employee experience by utilizing the latest digital technologies – and find out how IT leaders can encourage employees to maximize their technology adoption.
Posted: 18 Feb 2020 | Published: 18 Feb 2020

ServiceNow

The Ransomware Recovery Guide: How to Spot, Prevent and Recover from Ransomware
sponsored by Databarracks
WHITE PAPER: Ransomware affects everyone, making awareness, education, and defense crucial to keeping your sensitive data secure. Access this white paper to learn what ransomware looks like, how to recover from it, and 2 proactive steps to take in order to thwart a potential attack.
Posted: 17 Feb 2020 | Published: 17 Feb 2020

Databarracks

Aligning Your IT Products and Services to Business Goals
sponsored by ServiceNow
WHITE PAPER: Dive inside this eBook to uncover best practices for aligning IT investments and projects with organizational needs – and how to tie your departments projects directly to business value.
Posted: 17 Feb 2020 | Published: 20 Mar 2019

ServiceNow

Artificial intelligence in ITSM: Finding the right tools for you
sponsored by ComputerWeekly.com
EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
Posted: 13 Feb 2020 | Published: 13 Feb 2020

ComputerWeekly.com

Fujitsu Cloud Service for AWS Modernization
sponsored by Fujitsu
DATA SHEET: To make the most out of AWS Cloud, there are many considerations a company must decide on beyond applications and databases. Access this data sheet to learn about a cloud service solution that delivers additional agility, lower costing operations, and allows organizations to benefit from the leading hyper-scaler through 3 key areas.
Posted: 10 Feb 2020 | Published: 10 Feb 2020

Fujitsu

Public Organizations Focused on IT Transformation Lead in Data Protection
sponsored by Dell Technologies
DATA SHEET: When ESG conducted research to assess organizations’ IT transformation maturity, they found that IT transformation can help automate data protection and enable self-service data protection .Explore this datasheet to see these results for yourself and to learn how Dell EMC can advance your business continuity and disaster recovery goals.
Posted: 06 Feb 2020 | Published: 06 Feb 2020

Dell Technologies

Understanding the Economics of In-cloud Data Protection: Designed for Today with Tomorrow in Mind
sponsored by Dell EMC
WHITE PAPER: By using cloud-based data protection, organizations can provide enterprise-level protection at a reasonable cost and maximize their cloud resources. Read this ESG white paper to see the results of an annual IT spending intentions survey which outlines 3 major benefits of incorporating in-cloud data protection into your strategy for cloud workloads.
Posted: 06 Feb 2020 | Published: 06 Feb 2020

Dell EMC

Emerging Technology and Modern IT: The Key to Unlocking Your Data Capital
sponsored by Dell Technologies
WHITE PAPER: With an explosion in data generation, companies can find themselves overwhelmed as they struggle to collect, cleanse, and protect data, thereby missing outon opportunities to innovate and improve. Study this IDC sponsored white paper to learn how your organization can thrive by embracing automation and unlock your full data capital.
Posted: 06 Feb 2020 | Published: 06 Feb 2020

Dell Technologies

Top Reasons Why Customers Deploy Dell EMC Data Protection Solutions for SAP
sponsored by Dell EMC
DATA SHEET: Dell EMC’s data protection allows organizations to modernize their IT to support their mission-critical workloads like SAP. Take a look at this datasheet to discover the top 10 reasons why customers deploy Dell EMC data protection for SAP.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

Dell EMC

AIOps & Visibility for Dummies
sponsored by ServiceNow
EBOOK: Save a copy of this 81-page eBook to learn about AIOps, find out the challenges AIOps tools are designed to tackle, and to learn strategies for a successful implementation.
Posted: 04 Feb 2020 | Published: 04 Feb 2020

ServiceNow

AI: The Latest IT Tool
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn how artificial intelligence is impacting IT monitoring tools, log management systems, network monitoring tools, and more.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

ServiceNow

AIOps Mysteries, Unmasked
sponsored by ServiceNow
EGUIDE: Download this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

ServiceNow

REA Group Makes the Right Move with PagerDuty
sponsored by PagerDuty
VIDEO: Tune into this quick clip to learn how REA Group Limited – a multinational digital real estate advertising firm – optimized their digital operations strategy, improved customer experience, enhanced fraud detection capabilities, and more using PagerDuty.
Posted: 03 Feb 2020 | Premiered: 27 Apr 2019

PagerDuty

IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management
sponsored by PagerDuty
RESOURCE: Digital operations and management tools are invaluable when it comes to maintaining flawless service uptimes and problem resolution -- but their direct business impact can be difficult to quantify. Inside this blog post, find out how IDC determined the ROI of PagerDuty’s digital operations management platform using real-world data.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

PagerDuty

IT Monitoring, and Why It’s Growing More Important
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn how IT monitoring tools have advanced accordingly – and what areas of your IT infrastructure stack could stand to gain the most from robust monitoring capabilities.
Posted: 31 Jan 2020 | Published: 31 Jan 2020

ServiceNow

Exploring the Evolution of ITSM
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends.
Posted: 31 Jan 2020 | Published: 31 Jan 2020

ServiceNow

HPE and Veeam Greenlake Video
sponsored by Veeam Software
WEBCAST: With a consumption-based data protection solution, your organization can speed up time to market, improve resource management, and ensure you always have capacity ahead of demand. View this webcast to learn 5 quantifiable improvements realized after folks switched to a single pane of glass data management solution such as this one.
Posted: 31 Jan 2020 | Premiered: Feb 28, 2019

Veeam Software

AIOps Applications in Containers, Monitoring, and More.
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

ServiceNow

Maximizing Your ITSM Investments, Explained
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools.
Posted: 29 Jan 2020 | Published: 29 Jan 2020

ServiceNow

ITSM Use Cases for AI, Explored
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation.
Posted: 29 Jan 2020 | Published: 29 Jan 2020

ServiceNow

Understanding Your Data Protection ROI
sponsored by Veeam Software
EBOOK: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

Veeam Software

Under the Hood of the Modern IT Service Desk
sponsored by ServiceNow
EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.
Posted: 27 Jan 2020 | Published: 27 Jan 2020

ServiceNow

Think Beyond File Storage to Accelerate Business Efficiency
sponsored by Citrix
EBOOK: Providing a file-sharing tool that combines the security your business needs with the convenience that users demand deters employees from using unsecure personal storage for company data. Access this white paper to learn 3 keys to boosting business efficiency and to discover how to keep your employees satisfied while ensuring your data is secure.
Posted: 27 Jan 2020 | Published: 27 Jan 2020

Citrix

Delivering a Digital Transformation to Business Partners
sponsored by ServiceNow
WHITE PAPER: Download this eBook to gauge the current state of IT support and operations teams, including modern day priorities, risks, and costs –and how to deliver on digital transformation goals despite potential setbacks.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow
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