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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Guide to ITIL Certifications and Tips for Exam Success
sponsored by Global Knowledge
WHITE PAPER: Use this guide to navigate the variety of ITIL certifications available today and find out which certifications will prove the most useful in your role – or will be the most valuable in the role you want.
Posted: 21 May 2020 | Published: 28 Feb 2017

Global Knowledge

Preparing for sustained remote working
sponsored by Pulsant
WHITE PAPER: Explore this guide to learn best practices for facing key challenges resulting from sustained remote working and steps for protecting data, safeguarding your business, and keeping IT systems running efficiently.
Posted: 21 May 2020 | Published: 21 May 2020


Transforming IT Operations to Enable Better Business Outcomes
sponsored by Hitachi Vantara
ANALYST REPORT: Access this ESG paper to learn how enterprises are harnessing AI and ML to drive more intelligent operations in their businesses, including aiding admins in real-time collection and analyzing constantly generated telemetry data across the infrastructure.
Posted: 19 May 2020 | Published: 31 Dec 2019

Hitachi Vantara

Service Management at the University Hospital Bonn
sponsored by Matrix42
CASE STUDY: Inside this case study, learn how the University Hospital Bonn optimized its IT service desk capabilities, integrating automation into processes and additional self-service capabilities.
Posted: 19 May 2020 | Published: 19 May 2020

Matrix42

Managing IT Operations in the Current Climate
sponsored by SolarWinds Worldwide LLC
WEBCAST: In this webinar, experts from SolarWinds will discuss best practices for managing IT operations to ensure they are a constant variable throughout these times of change. View the webinar now to access this 60-minute session, which includes discussion, insights, and a live IT operations experience.
Posted: 19 May 2020 | Premiered: May 19, 2020

SolarWinds Worldwide LLC

Reducing MTTR the Right Way: 10 Best Practices
sponsored by New Relic
WHITE PAPER: MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR.
Posted: 18 May 2020 | Published: 18 May 2020

New Relic

Five IT Fitness Journey Maps for True Enterprise Agility
sponsored by ServiceNow
WHITE PAPER: Get an executive overview of each of the five IT fitness maps that lead towards fully realized enterprise agility – and learn how to start chartering your organization’s journey towards the end goal.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

Deliver smart, responsive IT services in an always changing world
sponsored by ServiceNow
PRODUCT OVERVIEW: Inside this white paper, learn about ServiceNow’s ITSM Professional package that adds six new applications to the standard ServiceNow ITSM portfolio, including predictive intelligence, virtual support agents, and more.
Posted: 05 May 2020 | Published: 05 May 2020

ServiceNow

Introduction to Opsgenie
sponsored by Atlassian
VIDEO: Opsgenie, a modern IT incident management platform from Atlassian, is designed to accelerate the speed at which your DevOps teams are able to view and respond to issues as they’re ticketed. Dive into this demo video to learn how to complete introductory Opsgenie tasks.
Posted: 04 May 2020 | Premiered: 04 May 2020

Atlassian

eBook: IT Service Excellence Tool Kit
sponsored by ConnectWise
EBOOK: Save a copy of this 122-page eBook to learn how to ensure your service desk is operating at its maximum potential – and how to configure it to deliver enhanced results to your clients.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

ConnectWise

A Journey to Profitable Digital Transformation
sponsored by ServiceNow
WHITE PAPER: Dive into this guide to find out how ServiceNow accomplished its own digital transformation objectives over the past several years. Use their experiences and strategic choices as food for thought as you consider your organization’s strategy.
Posted: 28 Apr 2020 | Published: 28 Apr 2020

ServiceNow

How ITSM Can Support an Emergency Response Plan
sponsored by Ivanti ANZ
RESOURCE: How exactly can ITSM tools help emergency responders? Inside this blog post, find out various ways that ITSM solutions can be customized to both the IT and non-IT related processes associated with emergency response objectives.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

Ivanti ANZ

NXP Accelerates Product Development and Streamlines Service Delivery with ServiceNow
sponsored by ServiceNow
CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 24 Apr 2020 | Published: 20 Jan 2019

ServiceNow

Dedicated IT Vendors Make Great Teammates
sponsored by Ivanti SEA
RESOURCE: Even in today’s uncertain times, the IT industry continues to evolve. This leaves IT teams with some critical questions about the viability of their software investments. Read further into this blog post to learn about the ways modern disruptions are impacting IT software investments and support relationships.
Posted: 22 Apr 2020 | Published: 14 Apr 2020

Ivanti SEA

The State of Service Management
sponsored by SolarWinds, Inc.
RESOURCE: Many organizations today are using on-premise IT service management (ITSM) solutions. But organizations are increasingly moving to ITSM solutions that are hosted in the cloud for greater flexibility and lower costs.
Posted: 20 Apr 2020 | Published: 10 Mar 2020

SolarWinds, Inc.

The State of Service Management
sponsored by SolarWinds, Inc.
RESOURCE: Jump inside this guide to learn the 5 benefits your organization can earn through well-oiled IT service management processes – benefits that extend far beyond the walls of IT.
Posted: 20 Apr 2020 | Published: 10 Mar 2020

SolarWinds, Inc.

How ITSM Can Support an Emergency Response Plan
sponsored by Ivanti SEA
RESOURCE: How exactly can ITSM tools help emergency responders? Inside this blog post, find out various ways that ITSM solutions can be customized to both the IT and non-IT related processes associated with emergency response objectives.
Posted: 20 Apr 2020 | Published: 26 Mar 2020

Ivanti SEA

The Automated Enterprise: Transforming IT Operations to Support Modern Business
sponsored by Red Hat
WHITE PAPER: This white paper discusses why IT automation is becoming the new norm for digital businesses. Find out what makes automation a strategic and foundational component of IT modernization and digital transformation.
Posted: 20 Apr 2020 | Published: 28 Apr 2017

Red Hat

Demystify the DevOps process, step by step
sponsored by 42 Lines
RESOURCE: In this article, learn how DevOps can break down the silos between development and IT operations teams.
Posted: 20 Mar 2020 | Published: 20 Mar 2020


5 Benefits IT Service Management Offers Your Organization
sponsored by SolarWinds, Inc.
RESOURCE: 5 Benefits IT Service Management Offers Your Organization
Posted: 05 Mar 2020 | Published: 05 Mar 2020

SolarWinds, Inc.

How AIOps Can Help IT be a Better Partner to the Business
sponsored by ServiceNow
WHITE PAPER: Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.
Posted: 04 Mar 2020 | Published: 04 Mar 2020

ServiceNow

BICS Demonstration Webinar
sponsored by Beta Systems
VIDEO: Managing disparate, multi-vendor IT infrastructure components is no easy feat. Inside this demonstration video, take a closer look at Beta Systems’ Business Infrastructure Control Solution and find out how it can optimize your ITOM practices.
Posted: 03 Mar 2020 | Premiered: 03 Mar 2020

Beta Systems

Understanding Your Data Protection ROI
sponsored by Veeam Software
WHITE PAPER: Access this e-book to learn how to quantify the cost of an IT outage and to unpack 8 essentials that will help you fully understand your data protection ROI.
Posted: 28 Feb 2020 | Published: 28 Feb 2020

Veeam Software

The future of ITSM is agile: A practical guide for workingwith ITIL® 4 and Atlassian
sponsored by Atlassian
EBOOK: To meet needs for stability and reliability, IT teams are embracing agile approaches when it comes to workflow management. ITIL 4 – the latest update of the IT Infrastructure Library – combines agile and DevOps methodologies into ITSM. Learn how to prioritize culture over tools. Read the ITIL 4 agile guide here.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

Atlassian
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