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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
IT Service Management Reports
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Reimagining IT service delivery and operations for always crazy times
sponsored by ServiceNow
EBOOK: Open up this eBook to uncover three ways an ITSM and ITOM approach can help your business be more resilient and proactive during these crazy times and beyond.
Posted: 18 Jun 2021 | Published: 18 Jun 2021

ServiceNow

Aisera AI automation holds the promise of new life and excellence for existing ITSM systems
sponsored by Aisera
WHITE PAPER: According to a recent survey, half of the ITSM implementations in place are candidates for replacement in the near term. This paper chronicles the major drivers behind this movement, takes a look at ESM, and explores how Aisera’s AI automation platforms can help delay the need for wholesale replacement. Download now to read more.
Posted: 15 Jun 2021 | Published: 15 Jun 2021

Aisera

Deliver More Value From IT Service Management With Servicenow
sponsored by Red Hat and Intel
WHITE PAPER: This paper showcases five ways that the Red Hat Ansible Certified Content collection for ServiceNow aims to help your organization get more value from your ITSM platforms. Open now to take a closer look.
Posted: 04 Jun 2021 | Published: 04 Jun 2021

Red Hat and Intel

Gartner Peer Insights ‘Voice Of The Customer’: IT Service Management Tools
sponsored by 4me
RESEARCH CONTENT: This paper combines Gartner Peer Insights’ content in the ITSM tools market for the past few years. This peer perspective, along with the individual detailed reviews, are complementary to expert research and can help play a key role in your buying process. Open now to get started.
Posted: 24 May 2021 | Published: 24 May 2021

4me

Tooling Up For Service Desk Outsourcing
sponsored by 4me
WHITE PAPER: When an organization decides to outsource its first-line IT support, the first question to ask should be: Which service management tool will the service desk analysts use?There are three potential answers to that question. Open up this white paper to uncover what those options are and the pros and cons of each.
Posted: 20 May 2021 | Published: 20 May 2021

4me

Isg Provider Lens Enterprise Service Management – Tools And Services
sponsored by 4me
RESEARCH CONTENT: In this research report from ISG, they compare top ESM providers’ strengths, challenges, and competitive differentiators. Open now to take a closer look.
Posted: 19 May 2021 | Published: 19 May 2021

4me

The Key To Increased Self-Service Adoption
sponsored by 4me
WHITE PAPER: This white paper offers up tips for you to turn self-service portals into the most valuable employee resource by unleashing the full potential of your portal. Open now to get started.
Posted: 19 May 2021 | Published: 19 May 2021

4me

Six Indispensable Features of the Modern Service Desk
sponsored by SolarWinds Worldwide LLC
EBOOK: PH
Posted: 19 May 2021 | Published: 19 May 2021

SolarWinds Worldwide LLC

Transforming ITIL to Fit the Modern IT Organization
sponsored by SolarWinds Worldwide LLC
EBOOK: PH
Posted: 19 May 2021 | Published: 19 May 2021

SolarWinds Worldwide LLC

Overview of 4me's Cohesive ITSM Functionality
sponsored by 4me
VIDEO: In this video, Andy Richardson, Service Management Architect at 4me, demonstrates the integrations between 4me’s features that support the incident, knowledge, problem, change and configuration management processes for ITSM platforms. Click in now to get started.
Posted: 18 May 2021 | Premiered: 17 Jan 2020

4me

Evaluating The Servicenow Virtual Agent? What You Need To Know.
sponsored by Espressive
EBOOK: If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.
Posted: 17 May 2021 | Published: 17 May 2021

Espressive

Dexcom It And Hr Leaders Collaborate To Deliver Innovative Employee Self-help
sponsored by Espressive
CASE STUDY: Open up this case study to learn how Dexcom, faced help desk challenges with assistance from Expressive’s AI-based virtual support agent, and see the results of that implementation.
Posted: 17 May 2021 | Published: 17 May 2021

Espressive

Cio Perspective: Navigating The Safe Return Of Employees To The Workplace
sponsored by Espressive
EBOOK: In this interview with Kumud Kalia, CIO of Guardant Health, he discusses the safe return to the workplace amidst the aftershocks of the pandemic. Open now to explore best practices, adopting employee self-help tools, IT initiatives, and more.
Posted: 14 May 2021 | Published: 14 May 2021

Espressive

How To Get Fast Time To Value When Automating Your It Help Desk For The New Normal
sponsored by Espressive
EBOOK: This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal. Open now to get started.
Posted: 14 May 2021 | Published: 14 May 2021

Espressive

Digital Transformation Should Start With Your It Help Desk.
sponsored by Espressive
EBOOK: Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.
Posted: 13 May 2021 | Published: 13 May 2021

Espressive

JSM Why Upgrade to Premium Webinar Premium Upsell
sponsored by Atlassian
VIDEO: Open up this video to get a demo of Atlassian’s latest ITSM platform, Jira Service Management Premium, and learn 5 reasons why you may want to upgrade to get everything your organization wants.
Posted: 12 May 2021 | Premiered: 23 Apr 2021

Atlassian

On Demand Ep 10 Deep Dive into Asset and Configuration with Mindville Premium Upsell
sponsored by Atlassian
VIDEO: In this video, walk through Mindville Insight, Atlassian’s asset and configuration management platform that is now part of Jira Service Management Cloud Premium & Enterprise plans. Jump in now for a look at ITSM challenges, platform demos, case studies, and more.
Posted: 12 May 2021 | Premiered: 15 Apr 2021

Atlassian

2020 Media Consumption Series - Why
sponsored by ComputerWeekly.com
EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?
Posted: 06 May 2021 | Published: 06 May 2021

ComputerWeekly.com

Flip The Switch On Your Self Service Strategy
sponsored by Freshworks
EBOOK: Many IT self-service portals have failed to deliver on the promise of ITSM capabilties. This does not mean that the need for self-service capabilities are dead, only that they are evolving. Open up this eBook to learn why (and how).
Posted: 04 May 2021 | Published: 04 May 2021

Freshworks

Adapt ITSM workflows for modern IT needs
sponsored by SearchITOperations
EBOOK: ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.
Posted: 04 May 2021 | Published: 04 May 2021


CIO Interview: ITSM's Role in Managing the COVID-19 Pandemic
sponsored by ServiceNow
EGUIDE: While it may be hard to see how ITSM has a role to play in managing a pandemic, for Deryck Mitchelson, Director of Digital and Chief Information Security Officer at NHS National Services Scotland, COVID-19 was a catalyst for change. Crack open this E-Guide to learn more about what Mitchelson’s organization has been doing in the face of the pandemic
Posted: 04 May 2021 | Published: 04 May 2021

ServiceNow

The Total Economic Impact™ Of Freshdesk
sponsored by Freshworks
RESEARCH CONTENT: This study from Forrester examines the potential financial impact of Freshdesk, an online, cloud-based omnichannel customer service platform. Open now to uncover key findings from the study, including challenges, benefits, analysis of costs and more.
Posted: 15 Apr 2021 | Published: 15 Apr 2021

Freshworks

On Demand Ep 2 Deep Dive Incident Management
sponsored by Atlassian
VIDEO: In this demo video, take a deep dive into incident management and see how Atlassian’s Jira Service Management platform can help empower teams to deliver value fast and accelerate the flow of work between development and operations. Open now to get started.
Posted: 14 Apr 2021 | Premiered: 24 Oct 2020

Atlassian

ITSM Expert Panel
sponsored by Atlassian
WEBCAST: In this discussion on everything ITSM, experts undergo a Q&A about ITSM platforms, processes, and costs, including key ITSM strategies, how remote work has changed the approach to ITSM tools , the topic of enterprise service management and more. Click in now to have all your burning questions, answered.
Posted: 14 Apr 2021 | Premiered: Feb 4, 2021

Atlassian

AutomatePro & KA2 enhance service management platform
sponsored by AutomatePro
CASE STUDY: Open up this case study to see how AutomatePro worked with KA2, an investment bank, to implement a new ITSM platform and helped them gain a 27% productivity increase in the first six months, and learn how you can do the same in your organization.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

AutomatePro
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