Greater Complexity Demands a Modern Solution
sponsored by Emtec
EBOOK:
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Posted: 30 Nov 2021 | Published: 30 Nov 2021
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Best Practices to Deliver a Service Catalog Employees Love
sponsored by Emtec
EBOOK:
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Posted: 30 Nov 2021 | Published: 30 Nov 2021
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Making the Case for a Digital Workplace Initiative
sponsored by Emtec
EBOOK:
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Posted: 30 Nov 2021 | Published: 30 Nov 2021
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BMC Helix Discovery Helps Organizations Optimize ITSM Operations and Asset Management
sponsored by Emtec
EBOOK:
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Posted: 30 Nov 2021 | Published: 30 Nov 2021
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Measuring the ROI of it Service Management
sponsored by SolarWinds, Inc.
WHITE PAPER:
Access this white paper to cover the tangible ROI that an effective ITSM strategy offers organizations and learn how data can build a case for investment in ITSM.
Posted: 19 Nov 2021 | Published: 19 Nov 2021
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Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
Posted: 27 Sep 2021 | Published: 28 Sep 2021
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POTENTIAL UNLEASHED
sponsored by Netrix
EBOOK:
As a business leader, your input can either help your SMB exceed its limits or halt its progress. This eBook illustrates common beliefs held by business leaders, how to break free from misconceptions, and the importance of investing in managed services.
Posted: 03 Aug 2021 | Published: 03 Aug 2021
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Squeeze the most ROI from your strategic initiatives
sponsored by ServiceNow
EBOOK:
Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.
Posted: 02 Aug 2021 | Published: 02 Aug 2021
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5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management (ITSM)
sponsored by Serviceaide
WHITE PAPER:
Finding the right virtual agent for your organization requires considerable thought and a thorough evaluation of vendors. This white paper contains five questions to ask when determining the right virtual agent for ITSM. Open now to get started.
Posted: 30 Jul 2021 | Published: 30 Jul 2021
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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
Applying process automation can help organizations reach their key business goals. The initial challenge, however, is in finding the right processes to automate. Open up this white paper to explore why this may be an opportunity for partnership between human-support agents and intelligent, AI-driven technology.
Posted: 28 Jul 2021 | Published: 28 Jul 2021
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Gain Key Insights From Texas’ Digital Transformation Webinar
sponsored by Capgemini
WEBCAST:
In this webinar, learn about the State of Texas’ digital transformation journey with the help of Capgemini and ServiceNow. Watch now to learn more.
Posted: 27 Jul 2021 | Premiered: Jul 27, 2021
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Smarter Service Management For Campus-wide Services
sponsored by Serviceaide
DATA SHEET:
Offering effective and efficient IT services is a must have in any enterprise, and educational institutions are no exception. Download this data sheet to explore Serviceaide’s complete service management suite for campus-wide services, covering benefits, capabilities, and use cases.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER:
Eliminate backlogs and fire drills once and for all. Download this eBook covering best practices for separating incidents from service requests, providing self-service options, and delivering anywhere, anytime access, tracking assets automatically, consolidating redundant applications.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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When Budgets Are Tight – Implement A Virtual Agent
sponsored by Serviceaide
WHITE PAPER:
When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. Open up this whitepaper to see how you can use a virtual agent to not only to save money but also to improve customer experience and productivity.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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Kent County Standardizes Services from IT to Jail Maintenance in a Single Solution
sponsored by Serviceaide
CASE STUDY:
When Kent County finally had the opportunity to replace their service management system, their list of needs was long. Open up this case study to see what the service solution Kent County implemented to meet all these requirements, and uncover the final results realized from the move.
Posted: 21 Jul 2021 | Published: 21 Jul 2021
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Multi-Function Service Desk Solution with Leading ROI
sponsored by Serviceaide
DATA SHEET:
This data sheet takes a look at Servideaide’s Intelligent Service Management (ISM) platform, a full featured service management suite designed to be both simple and affordable. Open now to explore key benefits, capabilities, considerations, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
ITSM has become a great candidate for building a partnership between human service desk agents and AI-driven virtual agents. Open this paper to explore new ways of delivering industry-specific IT services to business users with ITSM virtual agent technology, covering use cases in higher education, government agencies, healthcare, and manufacturing.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Affordable And Effective Service Management For All Businesses
sponsored by Serviceaide
DATA SHEET:
Service requests have been increasing in volume while pressure to reduce cost grows. This paper covers how to get affordable and effective service management for all businesses with POB platforms and virtual agents. Click in now for examples of POB use cases, how to leverage a virtual agent to improve service, key statistics, and more.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Signant Health Accelerates Clinical Trials
sponsored by Capgemini
CASE STUDY:
After analyzing its service-desk capabilities, Signant Health knew it needed to transform the patient experience, focusing on three key goals: patient retention, support, and speed. Open up this paper to see which solution Signant Health implemented to help meet those goals, and learn how you can do the same in your organization.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Webinar: Media Company Reimagines Its Employee User Experience
sponsored by Capgemini
CASE STUDY:
Despite running a business model of five distributed businesses that operate independently, one media company wanted uniform and consumer-grade service and support. Tune into this video to see the steps they took to reimagine their ITSM platform, as well as a look at the lessons learned and the final results of this change.
Posted: 20 Jul 2021 | Published: 20 Jul 2021
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Inside Chatbots – Answer Bot vs. Personal Assistant vs. Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER:
Answer bots, personal assistants, and virtual support agents are all terms used interchangeably, but are they really the same thing? Open up this paper to take a deep dive into each of these chatbot solutions, and what they can and cannot do when applied to a service desk, to see which one provides the most business value for organizations.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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A Virtual Agent That Never Stops Learning
sponsored by Serviceaide
DATA SHEET:
Luma is an intelligent virtual assistant from Serviceaide that blends machine-driven support and human-based experiences to help improve both the employee and customer experience. Access this data sheet to learn more about Luma VA, covering its key benefits, ITSM integrations, features, and more.
Posted: 16 Jul 2021 | Published: 16 Jul 2021
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Improve service and support with Luma Knowledge
sponsored by Serviceaide
DATA SHEET:
This data sheet takes a deep dive into the Luma Knowledge system – designed to improve service and support by giving organizations access to the knowledge they need to succeed. Open now to explore key features, capabilities, platforms, and more.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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Serviceaide Success Stories — OnStar
sponsored by Serviceaide
CASE STUDY:
Open up this case study to uncover why OnStar, a subsidiary of General Motors, needed a service management platform, and see the results realized once they implemented Serviceaide’s ISM platform.
Posted: 15 Jul 2021 | Published: 15 Jul 2021
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The Power of Knowledge Management
sponsored by Serviceaide
INFOGRAPHIC:
Every organizations has access to knowledge, but struggles to put it to use. This infographic covers the importance of knowledge management, benefits to consider, and key statistics. Open now to take a look.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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