IT Service Management Reports

EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now.

Posted: 13 Jan 2025 | Published: 14 Jan 2025

VIDEO: Forward-thinking executives are harnessing data-driven innovation to improve performance, and in this Data Story IBM looks at research that shows how leading companies are using data as an asset and using intelligent automation to as a means to growth and operational advantage.

Posted: 02 Apr 2024 | Premiered: 01 Apr 2024

EZINE: With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics

Posted: 06 Jul 2023 | Published: 07 Jul 2023

EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez's digital transformation and Singapore's public sector IT strategy.

Posted: 19 Jan 2023 | Published: 19 Jan 2023

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Mar 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 08 Feb 2021 | Published: 26 Nov 2020

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 08 Feb 2021 | Published: 19 Oct 2020

EBOOK: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 08 Feb 2021 | Published: 21 Oct 2020

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 08 Feb 2021 | Published: 15 Sep 2020

EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

Posted: 08 Feb 2021 | Published: 22 Jul 2020

EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

Posted: 08 Feb 2021 | Published: 13 Jul 2020

EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

Posted: 08 Feb 2021 | Published: 12 Sep 2019

EGUIDE: In this e-guide, discover how the Nordic tech startup scene could rival the US's Silicon Valley. We also take a close look at some of the hubs on offer, with features on Google's investment in Finland, Sweden's hubs in Stockholm and Malmo, as well as Denmark's capital Copenhagen. And don't forget Norway, who's on a mission to rival its neighbours.

Posted: 08 Feb 2021 | Published: 22 Aug 2019

EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 08 Feb 2021 | Published: 30 Apr 2019

EZINE: In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.

Posted: 08 Feb 2021 | Published: 09 Jul 2018

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 08 Feb 2021 | Published: 17 Apr 2018

EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.

Posted: 08 Feb 2021 | Published: 02 Feb 2018

EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.

Posted: 08 Feb 2021 | Published: 23 Oct 2017

EGUIDE: Read why blockchain is gathering pace in the Middle East, with the United Arab Emirates leading the way and find out how SAP is giving young people and entrepreneurs in the Middle East with the IT skills required to support the regions digital transformation.

Posted: 08 Feb 2021 | Published: 10 Jul 2017

EGUIDE: After 17 years Dutch university TU Delft realized its learning management system, was no longer up to scratch it decided in the light of trends such as digital examination. Read about the project to replace one of its core legacy systems here.

Posted: 08 Feb 2021 | Published: 10 Jul 2017

EGUIDE: Find out how Norwegian bakery chain Baker Brun is doing things in a smarter way through the collection of data, that helps it make sound business decisions, through a mobile app rather than pen and paper.

Posted: 08 Feb 2021 | Published: 10 Jul 2017

EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.

Posted: 08 Feb 2021 | Published: 29 Jun 2017

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Feb 2021 | Published: 08 Jun 2017

EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

Posted: 08 Feb 2021 | Published: 30 May 2017