IT Service Management Reports

EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez's digital transformation and Singapore's public sector IT strategy.

Posted: 19 Jan 2023 | Published: 19 Jan 2023

WHITE PAPER: Read up on this guide to help your IT team select the best remote support tool for your organization to address the demands on IT today. Plus, a remote support checklist to print out and keep on hand during the decision process.

Posted: 01 Jan 2023 | Published: 01 Jan 2023

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

CASE STUDY: Open up this case study to see how Canva, a graphic design platform, teamed up with Atlassian to streamline into one central ITSM platform that has helped them increase collaboration and transparency, and learn how you can do the same in your organization.

Posted: 18 May 2021 | Published: 12 Apr 2021

EBOOK: If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.

Posted: 17 May 2021 | Published: 17 May 2021

CASE STUDY: Open up this case study to learn how Dexcom, faced help desk challenges with assistance from Expressive’s AI-based virtual support agent, and see the results of that implementation.

Posted: 17 May 2021 | Published: 17 May 2021

EBOOK: This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal. Open now to get started.

Posted: 14 May 2021 | Published: 14 May 2021

EBOOK: Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.

Posted: 13 May 2021 | Published: 13 May 2021

EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Mar 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 26 Nov 2020 | Published: 26 Nov 2020

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 26 Oct 2020 | Published: 19 Oct 2020

EBOOK: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 21 Oct 2020 | Published: 21 Oct 2020

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 14 Sep 2020 | Published: 15 Sep 2020

EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

Posted: 21 Jul 2020 | Published: 22 Jul 2020

EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM

Posted: 12 Jul 2020 | Published: 13 Jul 2020

EBOOK: ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.

Posted: 04 Jan 2022 | Published: 04 May 2021

EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

Posted: 18 Nov 2021 | Published: 21 Nov 2019

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 06 May 2021 | Published: 06 May 2021

EGUIDE: Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.

Posted: 01 Apr 2021 | Published: 24 Mar 2021

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EGUIDE: Read this expert guide from ComputerWeekly.com to learn how to maintain a firm grip on your technical asset management and to resolve any lack of visibility before it becomes a business issue.

Posted: 08 Feb 2021 | Published: 08 Jul 2020

EGUIDE: What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.

Posted: 09 Dec 2020 | Published: 03 Dec 2020

EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

RESOURCE: To remain relevant and competitive in the years to come, enterprises need to embrace top IT trends around infrastructure automation, hybrid management tools and DevOps. Read on to discover how to do just that based off of discussions from Gartner's IT Infrastructure, Operations & Cloud Strategies Conference.

Posted: 05 May 2020 | Published: 05 May 2020