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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Embracing Content Services: Setting the Vision for Your Organization
sponsored by Hyland
ANALYST REPORT: New AIIM research uncovers how organizations view content services and the evolution of the enterprise content management (ECM) industry.
Posted: 17 May 2018 | Published: 16 May 2018

Hyland

Taking IT To The Next Level
sponsored by Splunk
WHITE PAPER: Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.
Posted: 16 May 2018 | Published: 31 Dec 2017

Splunk

Now on Now: How ServiceNow Runs IT Like a Business
sponsored by ServiceNow
VIDEO: Aligning IT projects with the goals of the business is a necessary start towards maximizing investment value. But one company took this strategy a few steps further – and started seeing impressive results. Click to learn how this company earned savings of $355,000, saved thousands of man hours, and more by revaluating their IT business strategy.
Posted: 11 May 2018 | Premiered: 07 May 2018

ServiceNow

PowerShell Guide: Administrator Edition
sponsored by Idera
WHITE PAPER: The automation and time-saving functions of PowerShell are incredibly beneficial to IT professionals, but administrators in particular can find additional value from its file and user management capabilities. In this installment of the how-to eBook for PowerShell, learn how to utilize the administrative features that the engine offers.
Posted: 10 May 2018 | Published: 10 May 2018

Idera

The Future of Project and Portfolio Management
sponsored by ServiceNow
VIDEO: Managing single projects one-by-one with legacy tools can be an unnecessary burden on IT's resources, project lifecycles, and your company's overall digital transformation ability. In this webcast, get a firsthand glimpse into a PPM solution that connects projects across your IT organization into one platform for easier management and optimization.
Posted: 10 May 2018 | Premiered: 07 May 2018

ServiceNow

How Tiffany & Co. Polished Their IT Project and Portfolio Management
sponsored by ServiceNow
VIDEO: Tiffany & Co. has long been regarded as the pinnacle of luxury and class. But while revaluating its ITSM strategy, the company realized its current IT PPM was falling behind, showing low usage rates and lackluster data. Tune in to this webcast to learn how Tiffany re-approached their portfolio management to better support their legendary brand.
Posted: 10 May 2018 | Premiered: 07 May 2018

ServiceNow

10 Ways to Improve Your Employee Notification System
sponsored by OnSolve
WHITE PAPER: In this white paper, learn 10 key strategies for improving your notification system and alert response rates for the public as well as your employees.
Posted: 03 May 2018 | Published: 31 Dec 2017


Taking Charge of Your IT Project Portfolio
sponsored by ServiceNow
WHITE PAPER: When developers, project managers, and business goals are working disconnectedly, IT projects are destined to struggle. Click to learn more about how you can take charge of your IT project portfolio, and get access to automated, end-to-end visibility throughout your IT organization.
Posted: 01 May 2018 | Published: 20 Apr 2018

ServiceNow

"As a Service" IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Approximately 80% of IT's time is spent on general IT operational tasks, rather than on enabling innovation within their enterprise – something that companies are relying on to gain a competitive advantage. Learn more about how as-a-service IT platforms and how they can help solve this problem.
Posted: 27 Apr 2018 | Published: 31 Jan 2018

Hewlett Packard Enterprise

Using Hybrid IT to Improve Government Services
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Even governments are starting to rely on hybrid IT environments to align their cloud utilization with the demands of their organization. In this interview, learn from a government research director about how they're harnessing a hybrid cloud strategy to increase their service capabilities, user experience, and data privacy management tools.
Posted: 26 Apr 2018 | Published: 31 Dec 2017

Hewlett Packard Enterprise

IT Performance Analytics for complex hybrid IT environments
sponsored by Centerity
WHITE PAPER: Download this resource to see how partnering with an IT performance analytics platform allows for end-to-end IT monitoring that provides a business intelligence layer across Harris' entire communications technology stack with real-time executive dashboards and business analytics plus predictive, trend and root cause analysis.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

New Revenue Opportunities in Cloud Apps, Plus 5 Lessons from Cloud Giants
sponsored by Centerity
WHITE PAPER: Opportunities with high margins and low delivery costs are obviously attractive to any business looking to boost their revenues. But what if there was a way to get such an opportunity from your cloud applications? Learn more about how a monitoring platform can enable new revenue, plus discover infrastructure tips from leading cloud providers.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Next-Gen BSM: A New Path to Integrated, Service-Centric IT Availability and Performance Monitoring
sponsored by Centerity
WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details.
Posted: 24 Apr 2018 | Published: 30 Apr 2012

Centerity

The Big Bang: How BSM Reshaped KPN's Cloud and Managed Services
sponsored by Centerity
WHITE PAPER: Monitoring within IT today can be painfully difficult as new applications, infrastructure additions, and ever-increasing customer expectations continuously reshape IT environments. Learn more about how one MSP harnessed a business service assurance monitoring platform as a solution, and the performance benefits it helped them realize.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Monitoring and Service Assurance for Your Business
sponsored by Centerity
WHITE PAPER: Gaining the visibility and analytic capabilities to see through your complex infrastructure can deliver returns such as increased deployment speeds, proactive bottleneck resolution, and more. Learn more about a platform that provides end-to-end monitoring to your infrastructure, and the resulting performance benefits for your business.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Fast-Forward Your Business with IT Automation
sponsored by VMware
WHITE PAPER: Companies today are requesting more of IT than ever before in hopes of matching the speeds that the market demands. In this white paper, learn more about how harnessing automation technology can help your IT organization meet and exceed these demands.
Posted: 16 Apr 2018 | Published: 31 Dec 2017

VMware

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Hybrid Monitoring & Business Service Analytics
sponsored by Centerity
PRODUCT LITERATURE: Download this resource to discover a platform that will provide holistic visibility into your enterprise cloud environments, through performance and availability monitoring of mission critical applications.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Centerity

IT Automation: Relief for Your IT Organization
sponsored by VMware
WHITE PAPER: Today's digital economy demands increasing development and delivery speeds to remain competitive, increasing the pressure on already-burdened IT organizations. Discover how IT automation can offer relief for your IT organization, and in turn, your company.
Posted: 13 Apr 2018 | Published: 28 Feb 2017

VMware

AI-Powered Guided Help Desk
sponsored by Cognitive Scale
CASE STUDY: Tap into this resource to discover how a large consumer packaged goods company addressed their support issues by moving to an artificial intelligence (AI)-powered platform that uses natural language processes and reduced the number of support tickets by 30%.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Cognitive Scale

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide
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