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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Customer Story: NBN
sponsored by ServiceNow
VIDEO: Tune into this video to hear nbn’s ITOM & major incident management practice manager discuss how they were able to modernize IT in just six months. Plus, learn how they have continued on with that success even after the digital transformation was complete and how you can do the same in your organization.
Posted: 05 Mar 2021 | Premiered: 05 Mar 2021

ServiceNow

Umbrella Monitoring ― Everything Under Control
sponsored by USU AG
WHITE PAPER: Umbrella monitoring provides the basis for effective company-wide and proactive monitoring of complex IT infrastructures from a single source. Jump into this white paper to learn more about umbrella monitoring, including costs, best practices and more.
Posted: 05 Mar 2021 | Published: 05 Mar 2021

USU AG

Discover How AI Can Help IT Services Improve Performance at Scale
sponsored by ServiceNow
WHITE PAPER: Incorporating AI into ITSM can help make service tools smarter and service teams more effective. Open up this white paper to take a look at how AI can help IT services improve performance at scale, covering three steps to faster and smarter IT service, how to find a service platform that benefits everyone and more.
Posted: 04 Mar 2021 | Published: 04 Mar 2021

ServiceNow

Guide to Choosing the Right Remote Support Tool for a Remote Workforce
sponsored by LogMeIn Rescue
WHITE PAPER: Read up on this guide to help your IT team select the best remote support tool for your organization to address the demands on IT today. Plus, a remote support checklist to print out and keep on hand during the decision process.
Posted: 02 Mar 2021 | Published: 02 Mar 2021

LogMeIn Rescue

How to Simplify IT Toolkits to Support Work-From-Anywhere Organizations Rescue
sponsored by LogMeIn Rescue
WHITE PAPER: Due to remote work, IT teams are beginning to realize that their IT toolkits – especially remote support tools – are no longer delivering what they really need: fast, easy and secure connections. Open up this white paper for a step by step guide to evaluating, and simplifying, your current IT toolkit.
Posted: 02 Mar 2021 | Published: 02 Mar 2021

LogMeIn Rescue

Ticket Correlation for Minimizing Number of Tickets
sponsored by USU AG
WHITE PAPER: Centralized monitoring proposes an answer to disjointed service desk ticketing. Dive into this guide to learn how centralized IT monitoring and correlated service messages can start reducing the number of tickets by nearly one third—and increase ticket quality in the process.
Posted: 01 Mar 2021 | Published: 01 Mar 2021

USU AG

5 Reasons to Upgrade to Jira Service Management Premium
sponsored by Atlassian
VIDEO: Tune in to this informative video to learn 5 key reasons to consider making the jump to Jira Service Management Premium—including access to increased automation features, advanced system health monitoring, deployment gating, and more.
Posted: 01 Mar 2021 | Premiered: 01 Mar 2021

Atlassian

Top Strategic Technology Trends for 2021
sponsored by Apcela
RESOURCE: In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.
Posted: 26 Feb 2021 | Published: 19 Oct 2020

Apcela

Incident Management Tour Video Standard Upsell
sponsored by Atlassian
VIDEO: Swift, easy, and lasting resolution of incidents is a key part of having a functional IT service architecture. Watch this brief tour to see how Jira Service Management empowers service desk agents with better, integrated visibility, incident escalation, faster resolution times, automation, and more.
Posted: 19 Feb 2021 | Premiered: 18 Nov 2020

Atlassian

Forrester Proven Drivers Unlocking High-Velocity ITSM
sponsored by Atlassian
WHITE PAPER: A survey by Forrester found that during the time of COVID, high performing, high velocity I&O organizations are obsessed with speed, collaboration, and autonomy. Read on to discover more key insights uncovered by Forrester and learn how you can better power your success with proven methodologies.
Posted: 19 Feb 2021 | Published: 01 Oct 2020

Atlassian

We Build Your Future Workflows
sponsored by ServiceNow
WHITE PAPER: Traditional IT needs to transform as it becomes the backbone for systems that have to be available around the clock, power AI solutions, and constantly improve the user experience. Read on to learn what makes Sofigate a leader in modernizing digital business workflows in the cloud.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

ServiceNow

Unlocking Retail Operations
sponsored by ServiceNow
WHITE PAPER: Retail has experienced constant disruption as a result of digital technologies. Read on to learn how you can partner with ServiceNow and Fujitsu to simplify IT service management, drive better customer engagement and retention, improve inventory management, and more.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

ServiceNow

Modernize Your Software
sponsored by Atlassian
RESOURCE: Upgrading software is one thing organizations can do to overcome the challenges they will face at scale which include performance, user management and security. Open up this blog post to take a look at 3 more risks organizations may be taking if they do not modernize their software.
Posted: 18 Feb 2021 | Published: 01 Dec 2020

Atlassian

Key indicators of scale
sponsored by Atlassian
WHITE PAPER: When most organizations think of scaling, they typically look towards the more ambitious, external drivers such as M&A or new market entry. However, there are already many key indicators that can be found within the walls of an organization. Open this white paper to see what those indicators are, plus, next steps.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

Atlassian

The Future of ITSM is Agile: Practical Guide for Working with ITIL 4
sponsored by Atlassian
EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Atlassian

The Complete Guide to ITSM
sponsored by Atlassian
EBOOK: There are many challenges IT teams are dealing with in the face of digital transformation. This 100 page eBook aims to help with these challenges and then some, sharing key best practices on how to reimagine core ITSM platforms. Open now to explore IT business management, problem management, asset management and much more.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Atlassian

Twitter Case Study
sponsored by Atlassian
CASE STUDY: Originally, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent. Read up on this case study to see how one leading vendor was able to help Twitter implement a customer portal platform to reduce email support and learn how you can do the same in your organization.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

How People, Practices and Technology Drive Success for High-Performing Organizations
sponsored by Atlassian
WHITE PAPER: In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

Atlassian’s Data Center: Customer Feedback
sponsored by Atlassian
CASE STUDY: Curious about Atlassian’s latest Data Center software? Open up this case study to take a closer look at Atlassian’s Data Center features and hear from the customers who implemented it in their organization.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

Four Enterprise Priorities and How Software can Help
sponsored by Atlassian
WHITE PAPER: This white paper covers some recommendations for choosing the right software to boost the ways teams work together to deliver business goals. Open now to learn more.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

HBR: How to Gain Speed and Flexibility Through a Product-Centric Approach
sponsored by Atlassian
WHITE PAPER: Open up this pulse survey from Harvard Business Review to dig into the key benefits, challenges, and considerations of shifting to a more agile, product-delivery model in your organization, all by the numbers.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

4 Blockers to Enterprise Effectiveness Infographic
sponsored by Atlassian
WHITE PAPER: While it may be easy to spot an effective team, it’s not always as easy to explain what makes it effective. Instead, it may be easier to identify what can prevent the team from being successful and remove those challenges. Open up this infographic to identify 4 potential blockers to enterprise effectiveness and how to avoid them.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Atlassian

How to Deliver Smart, Responsive IT Services in an Always Changing World
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

ServiceNow

Veolia Aligns IT Operations with Global Service Strategy and Business Goals
sponsored by ServiceNow
CASE STUDY: This case study shows how one leading vendor was able to help a global water, waste and energy management company align local IT operations to its global service strategy and business goals and learn how you can do the same in your organization. Open to read more.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

ServiceNow

IT Service Management at High Velocity Premium Upsell
sponsored by Atlassian
WHITE PAPER: High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Atlassian
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