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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Scaling the Service Desk through the Cloud
sponsored by Sunrise Software
EGUIDE: In this eGuide, find out how Utilita Energy leveraged the cloud to keep their service desk and ITSM capabilities in step with their rapidly growing business, ensuring that the company's highly distributed workforce had access to support around the clock.
Posted: 11 Sep 2018 | Published: 07 Sep 2018

Sunrise Software

Keeping IT a Step Ahead with ITSM
sponsored by Sunrise Software
EGUIDE: In this eGuide, discover how key ITSM principles and ideologies can be applied to keep IT a step ahead of business technology demands, preserve resource spending, and more.
Posted: 11 Sep 2018 | Published: 07 Sep 2018

Sunrise Software

Streamlining Operations with Centralized, Searchable Knowledge Bases
sponsored by Wrike
WHITE PAPER: Centralized knowledge bases can be a lifesaver for IT teams and users alike. Find out how a large-scale furniture provider built an IT helpdesk and searchable knowledge base to support over 19 warehouse and showroom locations, even integrating G Suite tools for maximum efficiency.
Posted: 06 Sep 2018 | Published: 06 Sep 2018

Wrike

How IT Best Practices Support Business Growth
sponsored by Sunrise Software
WHITE PAPER: Through the eyes of their IT support manager, find out how this disruptive player in the energy industry re-aligned their IT strategies in conjunction with an aggressive company goal of 600% growth – and did so successfully.
Posted: 04 Sep 2018 | Published: 31 Dec 2017

Sunrise Software

ITSM and ITIL That Keeps Patients a Priority
sponsored by Sunrise Software
WHITE PAPER: Learn how a service desk provider specializing in the healthcare IT used top-of-the-line ITSM and ITIL strategies to ensure 24-hour support, keeping patient care the number one priority.
Posted: 04 Sep 2018 | Published: 04 Sep 2018

Sunrise Software

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

How Leading Companies Are Navigating Modern Event Storms
sponsored by Splunk
WHITE PAPER: When an event storm hits, IT teams don't have the option to draw the shutters and wait it out – they have to tackle it head on. Click inside to see how some companies are leveraging machine learning to predict, prevent, and avoid outages and event storms altogether.
Posted: 29 Aug 2018 | Published: 29 Aug 2018

Splunk

Artificial Intelligence and the Future of IT Operations
sponsored by Splunk
WHITE PAPER: $105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.
Posted: 24 Aug 2018 | Published: 24 Aug 2018

Splunk

Out-task Or Outsource?
sponsored by ProAct
WHITE PAPER: In this guide, find out what separates out-tasking and outsourcing from one another, and get several use cases that stand to benefit from each method. Plus, discover a seven-step roadmap that can help your organization find its best case IT service distribution scenario.
Posted: 22 Aug 2018 | Published: 22 Aug 2018

ProAct

Automation for IT Ops, Help Desks, and Security Ops
sponsored by Workato
WHITE PAPER: Jump into this guide to access a huge collection of use cases and best practices for integrating intelligent automation, AI, chatbots, and more into your enterprise's IT operations.
Posted: 22 Aug 2018 | Published: 22 Aug 2018

Workato

How to Build a Strategic IT Budget and Get the C-Suite to Recognize Your Value
sponsored by Plixer
RESOURCE: Your IT budget shouldn't read like a Christmas wish list – instead, it should be used as a way to plan out and align resources in step with overarching business objectives. Read more in the blog post to find out the strategic considerations that a modern IT budget should be relying on, some common mistakes to avoid, and more.
Posted: 22 Aug 2018 | Published: 06 Aug 2018


Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER: Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

Samanage

Event Intelligence: Next-Gen AIOps for Every Team
sponsored by PagerDuty
WHITE PAPER: Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. In this e-book, learn about a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

PagerDuty

Enterprise Service Management: Uniting Customer and Service Models
sponsored by Samanage
WHITE PAPER: Dive into this guide to learn what enterprise service management (ESM) can bring to the table, and how it's designed to drive more consistent, actionable data and organizational efficiency by connecting application performance across your enterprise's suite
Posted: 16 Aug 2018 | Published: 16 Aug 2018

Samanage

Keeping Leadership Happy with IT Visibility
sponsored by Samanage
WHITE PAPER: Click to learn how increasing your infrastructure visibility can help distinguish your IT team as more than a cost center, and provide actionable insights back to the business.
Posted: 16 Aug 2018 | Published: 16 Aug 2018

Samanage

The Cost of Digital Downtime
sponsored by PagerDuty
WHITE PAPER: Critical application failures can cost businesses an average of $500,000 per hour – and that's if you're lucky. Discover how downtimes are affecting businesses across the digital spectrum, including mobile apps, financial services, retailers, and more.
Posted: 16 Aug 2018 | Published: 16 Aug 2018

PagerDuty

The Roadmap to Modern IT Operations
sponsored by PagerDuty
WHITE PAPER: Glance over this quick PDF to learn the four key components of IT services and operations modernization, and get a definitive roadmap to help navigate the ups and downs that can occur along each leg of the journey.
Posted: 16 Aug 2018 | Published: 31 Dec 2016

PagerDuty

10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

Transforming Business Collaboration Through Enterprise Service Management
sponsored by Samanage
WHITE PAPER: Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

The Starting Line of Service Management
sponsored by Samanage
WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

When School is Out, IT is In
sponsored by Samanage
WHITE PAPER: While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

150 Ways to Automate Service Management
sponsored by Samanage
WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

Top 5 Signs You're Living with Jurassic IT
sponsored by Kaseya
WHITE PAPER: Click to find out the top five tell-tale signs that your IT system is showing its age, and discover how to take the first steps towards modernization – and burying any IT fossils.
Posted: 13 Aug 2018 | Published: 23 Jul 2018

Kaseya

Data-Driven DevOps
sponsored by PagerDuty
WHITE PAPER: You need data to let you know what is going wrong within your systems, which alerts are no big deal, and how a problem can be fixed. Read this whitepaper on incorporating DevOps into your data-driven incident response process to avoid major downtime and related costs.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

PagerDuty

Old vs. New: The Impact of Automated IT
sponsored by DXC Concerto
WHITE PAPER: Automation through the cloud has continued to evolve, and every corner of IT, from the overall infrastructure to the individual desktop, can stand to gain from it. Check out this comparison tool to see how the capabilities of IT throughout the stack have changed via automation.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

DXC Concerto
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