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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Windows 10: How the client operating system is evolving
sponsored by ComputerWeekly.com
EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
Posted: 26 Nov 2020 | Published: 26 Nov 2020

ComputerWeekly.com

HPC Cost Modelling
sponsored by Rescale
EBOOK: In this ebook, learn the 3 specific ways core hour pricing for high performance computing (HPC) fails and discover a new model for assessing the cost of an HPC practice that helps align business level objectives to HPC investments while also replacing cost per core hour with cost per workload.
Posted: 25 Nov 2020 | Published: 25 Nov 2020

Rescale

Why Service Mapping Beats Dependency Mapping
sponsored by Flexera Software
WHITE PAPER: Dive inside this guide to learn the differences between dependency mapping and service mapping and why those distinctions are so important to know. Plus, you’ll learn how to use service mapping to eliminate the hassles that appear in dependency mapping scenarios.
Posted: 24 Nov 2020 | Published: 24 Nov 2020

Flexera Software

Jira Service Management: Getting Started with Opsgenie
sponsored by Atlassian
VIDEO: Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.
Posted: 24 Nov 2020 | Premiered: 09 Nov 2020

Atlassian

Reaching for Improved IT Service Management with Digital Transformation
sponsored by ServiceNow
WEBCAST: Modernizing and automating ITSM is a tempting concept, but employee pushback, lack of expertise and limited resources can get in the way of a successful transition.Listen to this webinar to hear one company’s roadmap to digital transformation, along with the challenges they encountered and resolved along the way.
Posted: 20 Nov 2020 | Premiered: Nov 20, 2020

ServiceNow

Why Service Providers Need Open Source Expertise to Drive Customer Success
sponsored by Red Hat
WHITE PAPER: Open source software is a key part of hybrid cloud environments, and service providers are increasingly turning to it to fill in gaps in their technology—as well as responding when customers demand open source expertise to answer questions. Read this short 451 Research paper to learn why open source expertise is crucial for service providers.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

Red Hat

A Guide to Efficient PC Performance Testing for Enterprise IT
sponsored by UL
WHITE PAPER: Benchmarking can help simplify PC performance testing but is often thought of as complex and time-consuming. That’s not always the case. In this 20-page guide, learn how to use benchmarking to test and measure the performance of PCs, identify poorly performing systems and more.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

UL

How to Deploy Application-Aware Infrastructure
sponsored by Cisco
WHITE PAPER: IT infrastructure should never be the reason for poor application performance. In this white paper, learn how to make IT infrastructure more application aware and adaptable to the needs of critical applications.
Posted: 18 Nov 2020 | Published: 18 Nov 2020

Cisco

Security and Compliance Automation for Financial Services
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

Deliver enterprise IT automation with Red Hat and Intel
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

Simplify your security operations center
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

10 ways to automate Microsoft Windows with Red Hat Ansible Automation Platform
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

The Forrester Wave: Infrastructure Automation Platforms, Q3 2020
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

Red Hat Ansible Automation Platform
sponsored by Red Hat
WHITE PAPER: Placeholder
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

Ansible automation on Windows for financial services
sponsored by Red Hat
WHITE PAPER: Placeholder for 3rd party uploads
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

4 Traits of Effective Remote Support Tools
sponsored by LogMeIn Rescue
WHITE PAPER: Higher-ed IT desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads. Jump into this article to learn the top four characteristics to look out for when evaluating new remote support tools.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

LogMeIn Rescue

Simplified RACF Management
sponsored by Beta Systems
DATA SHEET: Access this data sheet from Beta Systems to learn about _beta access for RACF, a solution that delivers simple administration, monitoring, and auditing of your z/OS security system, replacing the costly tools you use today while providing the same functionality.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

Beta Systems

Organization Saves Millions and Reduces Business Risk
sponsored by Livingstone Tech
RESOURCE: In this resource, learn how one organization saved millions through software optimization, including optimizing license renewal and risk management capabilities.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

Livingstone Tech

Now Platform® Paris release Fact Sheet
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

The Effects of COVID-19 on IT Infrastructure Spending
sponsored by Fujifilm Recording Media USA, Inc.
EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing.
Posted: 12 Nov 2020 | Published: 10 Nov 2020

Fujifilm Recording Media USA, Inc.

The Five Challenges of Modern IT Operations
sponsored by OpsRamp
WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

OpsRamp

Softline Solutions: Helping you to Achieve Compliance, Control & Cost Savings
sponsored by ServiceNow
VIDEO: This video gives you an overview of how Softline Solutions can help you to achieve Compliance, Control & Cost savings for you IT. Softline Solutions is ServiceNow's Premier Partner to help get the most value out of SAMPro.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

ServiceNow

Driver and Vehicle Standards Agency (DVSA)
sponsored by ServiceNow
CASE STUDY: When the Driver and Vehicle Standards Agency (DVSA) wanted to overhaul their core IT processes and service desk, they realized that they needed to choose the right vendor to implement a solution and improve service without major disruptions. Check out this case study to learn how ServiceNow did just that while boosting user satisfaction by 74%.
Posted: 10 Nov 2020 | Published: 10 Nov 2020

ServiceNow

Using ServiceNow to Transform Customer Operations
sponsored by ServiceNow
WEBCAST: Learn how ServiceNow helped a large tech company transform customer operations by combining ServiceNow’s CSM, FSM and ITSM.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

Deliver a great customer experience
sponsored by ServiceNow
VIDEO: Customer expectations are increasing, and subpar service is hurting your business. In a crowded market where customers expect only the best, how can you deliver the experiences they want and need? In this session, learn about Fujitsu’s approach to delivering great customer experiences.
Posted: 10 Nov 2020 | Premiered: 10 Nov 2020

ServiceNow
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