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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Application Monitoring for On-premises, Hybrid, and Multi-cloud Environments
sponsored by SolarWinds, Inc.
WHITE PAPER: For IT pros within education and government organizations, managing disparate applications can quickly become taxing – especially as data security concerns continue to grow. Jump inside this white paper to learn how to tackle the application monitoring challenges most common within education and government IT environments.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

SolarWinds, Inc.

Enterprise Service Management, Q4 2019
sponsored by Atlassian
ANALYST REPORT: Inside this Forrester analysis, find out how the top 15 enterprise service management providers stack up against each other in Q4 2019. Using 23 unique evaluation criteria, learn how each provider matches up against common infrastructure and operations demands.
Posted: 18 Oct 2019 | Published: 10 Oct 2019

Atlassian

OpsBridge Delivers Business-Focused IT Ops at Vodafone
sponsored by Micro Focus
VIDEO: Watch this brief video case study to see how Micro Focus Operations Bridge was able to deliver IT operations transparency with a newly-discovered business service focus to Vodafone Germany.
Posted: 16 Oct 2019 | Premiered: 16 Oct 2019

Micro Focus

Automated Monitoring and Automated AIOps with OpsBridge
sponsored by Micro Focus
WEBCAST: Today’s IT environments are largely hybrid—meaning, to capture the most value from their data requires domain specific monitoring. Watch this webinar to learn how IT teams can evolve their enterprise to best meet their modern data expectations.
Posted: 15 Oct 2019 | Premiered: Oct 15, 2019

Micro Focus

The Next Wave: A Modern Approach to Enterprise Service Management
sponsored by Atlassian
WEBCAST: Enterprise service management (ESM) represents the next wave of digital tools, extending the capabilities of ITSM software to the rest of the organization. Sign up for this upcoming webinar to hear industry experts from Forrester and Atlassian discuss ESM in depth.
Posted: 14 Oct 2019 | Premiered: Oct 17, 2019

Atlassian

Are You a Lean, Mean ITSM Machine?
sponsored by Atlassian
RESOURCE: Take this interactive quiz to pinpoint which stage of the ITSM journey your team is on – and get matched with corresponding resources to help you get to the next stage.
Posted: 14 Oct 2019 | Published: 14 Oct 2019

Atlassian

The Total Economic Impact of Atlassian for ITSM
sponsored by Atlassian
ANALYST BRIEF: Inside this economic impact analysis from Forrester, discover how leading IT analysts have quantified Atlassian’s Jira Service Desk platform and its impact on real-world IT service management strategies.
Posted: 11 Oct 2019 | Published: 30 Jun 2019

Atlassian

Artificial intelligence in ITSM: Finding the right tools for you
sponsored by ComputerWeekly.com
EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
Posted: 12 Sep 2019 | Published: 12 Sep 2019

ComputerWeekly.com

Zenoss Tools Up for the Next Wave of IT Consumption and Operation
sponsored by Zenoss, Inc.
ANALYST BRIEF: Download this 451 Research report to get 451's take on intelligent IT operations management platforms, featuring vendor analyses and an in-depth SWOT analysis.
Posted: 27 Aug 2019 | Published: 28 Feb 2019

Zenoss, Inc.

Intelligent Application And Service Monitoring, Q2 2019
sponsored by Zenoss, Inc.
ANALYST REPORT: Intelligent monitoring solutions have emerged as a direct response to traditionally siloed monitoring tools, using AI-functionality to provide a holistic and less reactive approach to IT diagnostics. Download this market report to learn how the top intelligent application and service monitoring vendors of Q2 2019 stack up against one another.
Posted: 27 Aug 2019 | Published: 18 Apr 2019

Zenoss, Inc.

Essential Elements for a Successful Digital Transformation
sponsored by ServiceNow
WHITE PAPER: Under the pressures of digital transformation, IT departments around the world are scrambling to find innovative new ways to support business growth. Download this white paper to learn about the three essential elements that comprise every successful digital transformation strategy – and how to incorporate them into your own.
Posted: 26 Aug 2019 | Published: 26 Aug 2019

ServiceNow

Emerging Trends with IT Monitoring Tools
sponsored by Zenoss, Inc.
WHITE PAPER: Read this brief interview with 451 Research senior analyst Nancy Gohring to learn her takes on the latest IT monitoring trends – including AI, IT tool consolidation, and more.
Posted: 26 Aug 2019 | Published: 26 Aug 2019

Zenoss, Inc.

Machine Learning, AI and Cloud
sponsored by Zenoss, Inc.
ANALYST BRIEF: Read this analyst brief from 451 Research to uncover the top five technological trends impacting IT operations and monitoring – and how tech like machine learning is being used as a solution.
Posted: 23 Aug 2019 | Published: 23 Aug 2019

Zenoss, Inc.

Inside Nordic startup hubs
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how the Nordic tech startup scene could rival the US's Silicon Valley. We also take a close look at some of the hubs on offer, with features on Google's investment in Finland, Sweden's hubs in Stockholm and Malmo, as well as Denmark's capital Copenhagen. And don't forget Norway, who's on a mission to rival its neighbours.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

ComputerWeekly.com

A Revolution in AI-Powered ITSM
sponsored by Symphony SummitAI
CASE STUDY: Inside this thorough case study, learn how a multi-billion dollar consumer lifestyle manufacturer completely revamped its IT service management system with the help of Symphony SummitAI, introducing AI-capabilities into processes throughout the IT operations stack.
Posted: 21 Aug 2019 | Published: 21 Aug 2019

Symphony SummitAI

Automation, AI, and Analytics: Reinventing ITSM
sponsored by Symphony SummitAI
WHITE PAPER: In this investigative research report, uncover the macro-trends of IT service management as it continues to evolve to match the demands of digital transformation. Plus, read through the practical considerations to use when mulling over new AI-infused ITSM products.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

Symphony SummitAI

Be the Change: Unleash Enterprise Productivity
sponsored by Symphony SummitAI
WHITE PAPER: Inside, learn about the core components of an AI-driven IT management and service management suite built around natural language processing and machine learning, and get a firsthand glimpse into how it can streamline your IT operations.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

Symphony SummitAI

ITIL 4 in 10 Minutes
sponsored by ServiceNow
WHITE PAPER: Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

ServiceNow

The 3 Core Components of BMC Helix
sponsored by BMC
PRODUCT OVERVIEW: Both internal and external service management strategies are in the midst of a substantial paradigm shift thanks to the growing viability of cognitive technology and automation. Inside, dive into the three core elements that comprise a modern cognitive service management strategy.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

BMC

ITIL V4: Intro to the 2019 ITIL Update
sponsored by BMC
RESOURCE: Dive into this article to find out what's new within the fourth iteration of ITIL, including the most recent batch of certifications, and find out what's changed since the V2 and V3 editions.
Posted: 15 Jul 2019 | Published: 18 Sep 2019

BMC

The Truth About Cognitive and AI
sponsored by BMC
RESOURCE: AI and cognitive technologies are finally ready to shed their sci-fi associations and make an impact on day-to-day business and IT operations, and companies are eager to dive in. Inside, find out why IT service management might be the best place to get started.
Posted: 15 Jul 2019 | Published: 06 Dec 2018

BMC

Will ITIL Die or Be Reborn in the DevOps Era?
sponsored by BMC
RESOURCE: Is DevOps the end of ITIL? Or can ITIL and DevOps work together harmoniously? Jump into this blog to read further in to the DevOps vs. ITIL argument from several industry perspectives – and find out what factors should determine your IT organization's strategy moving forward.
Posted: 12 Jul 2019 | Published: 28 Nov 2018

BMC

The Future of Service Management
sponsored by BMC
WHITE PAPER: Find out what's on the horizon for ITSM as artificial intelligence and machine learning start to become standard service management technology options – and take a closer look at the impact that cognitive service management strategies can have on productivity, service accuracy, and more.
Posted: 12 Jul 2019 | Published: 12 Jul 2019

BMC

BMC Helix: Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud
sponsored by BMC
WHITE PAPER: Growing service demands have placed a heavy burden on the businesses providing them, and the cost of managing these services is resource intensive. Read this short 2-page whitepaper to learn how a BMC Helix cloud can provide your business support in service management.
Posted: 11 Jul 2019 | Published: 11 Jul 2019

BMC

ITIL Certification: Cost & Benefit Analysis
sponsored by BMC
RESOURCE: Is earning an ITIL certification worth the investment? Jump into this blog post to weigh the costs and the benefits of an ITIL certification at varying levels – and learn how to determine if it's the right move for your career.
Posted: 10 Jul 2019 | Published: 12 Nov 2018

BMC
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