IT Service Management Reports

EBOOK: ITSM workflows help an organization pull together services from myriad systems into a semblance of order -- even as IT shops transform themselves into cloud-based and DevOps-focused operations. Open up this handbook to learn more.

Posted: 04 Jan 2022 | Published: 04 May 2021

VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security.

Posted: 18 Nov 2021 | Premiered: 12 Jul 2021

DATA SHEET: Access this data sheet from Beta Systems to learn about _beta access for RACF, a solution that delivers simple administration, monitoring, and auditing of your z/OS security system, replacing the costly tools you use today while providing the same functionality.

Posted: 04 Nov 2021 | Published: 13 Nov 2020

VIDEO: Managing disparate, multi-vendor IT infrastructure components is no easy feat. Inside this demonstration video, take a closer look at Beta Systems’ Business Infrastructure Control Solution and find out how it can optimize your ITOM practices.

Posted: 04 Nov 2021 | Premiered: 03 Mar 2020

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EBOOK: Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.

Posted: 02 Aug 2021 | Published: 02 Aug 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

EBOOK: If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.

Posted: 17 May 2021 | Published: 17 May 2021

CASE STUDY: Open up this case study to learn how Dexcom, faced help desk challenges with assistance from Expressive’s AI-based virtual support agent, and see the results of that implementation.

Posted: 17 May 2021 | Published: 17 May 2021

EBOOK: This eBook will equip you with the requirements for achieving fast time to value with your help desk automation initiative so you can enable your workforce for the new normal. Open now to get started.

Posted: 14 May 2021 | Published: 14 May 2021

EBOOK: Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.

Posted: 13 May 2021 | Published: 13 May 2021

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 06 May 2021 | Published: 06 May 2021

EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Mar 2021

WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.

Posted: 08 Feb 2021 | Published: 23 Dec 2020

WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.

Posted: 08 Feb 2021 | Published: 12 Nov 2020

RESOURCE: IT risk management (ITRM) has emerged as a key pillar in assessing risk, bolstering security and addressing compliance needs. Read this Gartner Magic Quadrant Report for an in-depth comparison of the capabilities of top ITRM vendors and offerings in today’s market.

Posted: 08 Feb 2021 | Published: 11 Aug 2020

RESOURCE: Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.

Posted: 08 Feb 2021 | Published: 04 Sep 2020

WHITE PAPER: The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.

Posted: 11 Jan 2021 | Published: 11 Jan 2021

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 26 Nov 2020 | Published: 26 Nov 2020

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 26 Oct 2020 | Published: 19 Oct 2020

EBOOK: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 21 Oct 2020 | Published: 21 Oct 2020

EGUIDE: Deep dive into this exclusive E-Guide to explore ServiceNow and the newest features, products, and services they offer, as well as their story of how they started out and where they are today. Open now to learn about their newest addition of AI and machine learning, why they positioned their Now Platform as a workforce engine, and more.

Posted: 01 Apr 2021 | Published: 24 Mar 2021

EGUIDE: Read this expert guide from ComputerWeekly.com to learn how to maintain a firm grip on your technical asset management and to resolve any lack of visibility before it becomes a business issue.

Posted: 08 Feb 2021 | Published: 08 Jul 2020

EGUIDE: What exactly is service intelligence and how does it work with ITSM tools? Download this E-Guide to discover the answers to these questions, as well as service intelligence's practical uses in the context of enterprise IT.

Posted: 09 Dec 2020 | Published: 03 Dec 2020