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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.
Posted: 09 Jul 2018 | Published: 09 Jul 2018

ComputerWeekly.com

The Future of Banking Tech: Automation, Cognitive, and More
sponsored by IBM
WHITE PAPER: Continue reading to learn how automation, cognitive computing, and other AI based technology are transforming the way banks and other companies deliver services. Plus, discover how IBM's Technology Support Services can enhance the reliability and performance of help desks, OEM hardware, end-to-end analytics, and more.
Posted: 02 Jul 2018 | Published: 30 Sep 2017

IBM

An Integrated Approach to IT Troubleshooting
sponsored by SolarWinds, Inc.
WHITE PAPER: When dealing with complicated hybrid infrastructure structured around disparate components, monitoring and troubleshooting becomes just as complex. Download now to explore a collection of possible approaches to IT monitoring, and how each presents an opportunity to address modern troubleshooting demands.
Posted: 29 Jun 2018 | Published: 31 Dec 2017

SolarWinds, Inc.

Six Levels of Collaboration Proficiency in IT
sponsored by xMatters, Inc.
WHITE PAPER: How effectively your company and IT team collaborates ultimately determines its response agility to opportunities and threats alike. Check out this guide to learn how collaboration with your enterprise can be narrowed down to six unique levels within a hierarchy, based on user knowledge and familiarity.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

xMatters, Inc.

Five Best Practices to Automate Major Incident Management
sponsored by xMatters, Inc.
WHITE PAPER: Because most IT outages and incidents are hard to completely avoid, the goal of every organization should be to restore services as quickly and as flawlessly as possible – a goal made much more attainable through automation. Continue reading to learn the five best practices for integrating automation into your incident management process.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

xMatters, Inc.

Event Intelligence: Next-Gen AIOps for Every Team
sponsored by PagerDuty
WHITE PAPER: Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. In this e-book, learn about a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

PagerDuty

6 Trends ITSMs Must Address in 2018
sponsored by NetSuite
WHITE PAPER: Whether your business is a VAR, MSP, or something in-between, this white paper outlines the 6 trends your ITSM business needs to address by the end of the year.
Posted: 06 Jun 2018 | Published: 06 Jun 2018

NetSuite

Case Study: How a Medical Research Institution Transformed Their IT
sponsored by Red Hat
WHITE PAPER: For a medical research institution, the project delays caused by IT inefficiency were quickly turning into a problem. Click to learn how they transformed their IT environment to deliver the flexibility, cost efficiencies, and scalability needed to sustain growth and achieve higher ROI.
Posted: 06 Jun 2018 | Published: 31 Dec 2016

Red Hat

Taking IT To The Next Level
sponsored by Splunk
WHITE PAPER: Digitization is changing the way all of us do business, and now is the time to act by exploring new priorities for your IT team. Read this whitepaper to learn how DevOps and container management can bring your organization into the age of digitization.
Posted: 16 May 2018 | Published: 31 Dec 2017

Splunk

"As a Service" IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Approximately 80% of IT's time is spent on general IT operational tasks, rather than on enabling innovation within their enterprise – something that companies are relying on to gain a competitive advantage. Learn more about how as-a-service IT platforms and how they can help solve this problem.
Posted: 27 Apr 2018 | Published: 31 Jan 2018

Hewlett Packard Enterprise

Using Hybrid IT to Improve Government Services
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Even governments are starting to rely on hybrid IT environments to align their cloud utilization with the demands of their organization. In this interview, learn from a government research director about how they're harnessing a hybrid cloud strategy to increase their service capabilities, user experience, and data privacy management tools.
Posted: 26 Apr 2018 | Published: 31 Dec 2017

Hewlett Packard Enterprise

IT Performance Analytics for complex hybrid IT environments
sponsored by Centerity
WHITE PAPER: Download this resource to see how partnering with an IT performance analytics platform allows for end-to-end IT monitoring that provides a business intelligence layer across Harris' entire communications technology stack with real-time executive dashboards and business analytics plus predictive, trend and root cause analysis.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

New Revenue Opportunities in Cloud Apps, Plus 5 Lessons from Cloud Giants
sponsored by Centerity
WHITE PAPER: Opportunities with high margins and low delivery costs are obviously attractive to any business looking to boost their revenues. But what if there was a way to get such an opportunity from your cloud applications? Learn more about how a monitoring platform can enable new revenue, plus discover infrastructure tips from leading cloud providers.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Next-Gen BSM: A New Path to Integrated, Service-Centric IT Availability and Performance Monitoring
sponsored by Centerity
WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details.
Posted: 24 Apr 2018 | Published: 30 Apr 2012

Centerity

The Big Bang: How BSM Reshaped KPN's Cloud and Managed Services
sponsored by Centerity
WHITE PAPER: Monitoring within IT today can be painfully difficult as new applications, infrastructure additions, and ever-increasing customer expectations continuously reshape IT environments. Learn more about how one MSP harnessed a business service assurance monitoring platform as a solution, and the performance benefits it helped them realize.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Monitoring and Service Assurance for Your Business
sponsored by Centerity
WHITE PAPER: Gaining the visibility and analytic capabilities to see through your complex infrastructure can deliver returns such as increased deployment speeds, proactive bottleneck resolution, and more. Learn more about a platform that provides end-to-end monitoring to your infrastructure, and the resulting performance benefits for your business.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity

Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Hybrid Monitoring & Business Service Analytics
sponsored by Centerity
PRODUCT LITERATURE: Download this resource to discover a platform that will provide holistic visibility into your enterprise cloud environments, through performance and availability monitoring of mission critical applications.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Centerity

AI-Powered Guided Help Desk
sponsored by Cognitive Scale
CASE STUDY: Tap into this resource to discover how a large consumer packaged goods company addressed their support issues by moving to an artificial intelligence (AI)-powered platform that uses natural language processes and reduced the number of support tickets by 30%.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Cognitive Scale

The Complete Guide to Choosing an Online Help Desk
sponsored by Freshworks
WHITE PAPER: Today's customers expect to be able to start an interaction in one helpdesk channel and be able to complete it in a different one – a feature complicated by using multiple support tools. Learn how to deliver a seamless support experience by choosing an online helpdesk that can do it all.
Posted: 31 May 2018 | Published: 31 May 2018

Freshworks

Assembling Your IT Management Toolkit
sponsored by Kollective Technology, Inc.
EGUIDE: An old saying proclaims that a tool is only as good as the hand that wields it. Unfortunately for IT, the opposite is true when it comes to systems management. Without the right set of tools, your system management capabilities can be severely limited. Click to learn how to strategize your IT tool selections based on the capabilities you need most.
Posted: 29 May 2018 | Published: 24 May 2018

Kollective Technology, Inc.

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

PowerShell Guide: Administrator Edition
sponsored by Idera
WHITE PAPER: The automation and time-saving functions of PowerShell are incredibly beneficial to IT professionals, but administrators in particular can find additional value from its file and user management capabilities. In this installment of the how-to eBook for PowerShell, learn how to utilize the administrative features that the engine offers.
Posted: 10 May 2018 | Published: 10 May 2018

Idera
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