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"People are talking about you, regardless of whether you're listening," says Gartner analyst Jenny Sussin. In order to stay competitive, listening isn't an option -- you need to know what customers are saying about your business, and you need to participate in the conversation as well.
In this e-guide, learn more from Sussin and other CRM experts about what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you. Specific topics covered include:
- Key questions to consider when purchasing a social CRM tool
- Advantages of CRM in the cloud
- CRM trends supported by cloud computing
- And more
- Vendor:
- Microsoft India
- Posted:
- Feb 8, 2021
- Published:
- Jul 17, 2014
- Format:
- Type:
- eGuide
