sponsored by Oracle Corporation
Posted:  26 Dec 2013
Published:  26 Dec 2013
Format:  PDF
Length:  10  Page(s)
Type:  White Paper
Language:  English

Ensuring that customers are connected quickly and efficiently on a number of different channels is a must today – especially since customers now expect superior service and support at all times.

A strategically implemented knowledge management initiative for both the contact center and web self-service channels offers a powerful answer to this growing need to do more with less.

In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

Content Management | CRM | Knowledge Management | Knowledge Management Software

View All Resources sponsored by Oracle Corporation

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