sponsored by KANA
Premiered:  Jun 22, 2012
Format:  Multimedia
Type:  Webcast
Language:  English

Nowadays, customers often know more about you than you know about them. As such, getting an upper hand over competition requires:

  • Understanding and anticipating the actions of customers
  • Integrating customer experience and outreach by communicating across a variety of channels
  • Implementing processes that will transform customer service

Achieving these goals requires a combination of customer experience management (CEM) and business process management (BPM) tools and strategies that will together reform and strengthen your overall customer service and case management capabilities.

Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.

Business Process Management | Business Process Management Software | CRM | Customer Service | Knowledge Management

View All Resources sponsored by KANA

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement