Social/collaborative trends, techniques and technologies for case management
sponsored by IBM
EGUIDE:
In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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By enhancing ‘knowledge work,’ DCM generates new value in the enterprise
sponsored by IBM
EGUIDE:
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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How social/collaborative approaches can build bridges in case management
sponsored by IBM
EGUIDE:
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Building on a BPM framework: Can it work for DCM?
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Five guidelines for avoiding common social-collaboration challenges in case management
sponsored by IBM
EGUIDE:
This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE:
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Using analytics in DCM: Techniques and tips for doing the job well
sponsored by IBM
EGUIDE:
Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Tip Guide: Technology choices and business buy-in: Two more factors for successful DCM implementation
sponsored by IBM
EGUIDE:
Read this expert e-guide to learn how to use communication and flexibility to create an effective dynamic case management (DCM) architecture, provide consistent ongoing maintenance for that architecture, address critical questions about the technology itself, and obtain business support for and involvement in DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Communication and flexibility: Building blocks for a DCM architecture with strong ROI
sponsored by IBM
EGUIDE:
In order to achieve desired case outcomes and experience return on investment from dynamic case management (DCM), consistent, ongoing maintenance is required. Read this Tip Guide to learn key strategies for DCM maintenance.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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How analytics can add value to case management
sponsored by IBM
EGUIDE:
This e-guide continues ebizQ.com's exploration of the role of analytics in successful dynamic case management (DCM). In this installment, find strategies and tactics for combining the two, and a Q & A with analyst insight on analytics and a bigger-picture view of case management.
Posted: 16 Nov 2011 | Published: 14 Nov 2011
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eGuide: Challenges and best practices for building the best case management architecture
sponsored by IBM
EGUIDE:
This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
Posted: 15 Nov 2011 | Published: 01 Oct 2011
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eGuide: Best practices for streamlined, successful case outcomes
sponsored by IBM
EGUIDE:
Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.
Posted: 15 Nov 2011 | Published: 15 Nov 2011
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eGuide: Strategies for building the best case-management architecture
sponsored by IBM
EGUIDE:
This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Strategies for building the best advanced case management architecture, Part I
sponsored by IBM
EGUIDE:
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Using social and collaborative approaches to take case management to the next level, Part II
sponsored by IBM
EGUIDE:
This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Strategies for building the best advanced case-management architecture - Part 2
sponsored by IBM
EGUIDE:
Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
Posted: 11 Nov 2011 | Published: 07 Nov 2011
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Using social and collaborative approaches to take case management to the next level, Part I
sponsored by IBM
EGUIDE:
Read this expert e-guide to learn how collaboration enhances dynamic case management and empowers not just a company’s caseworkers (and other "information workers"), but its customers as well. Find out how organizations can promote and support effective worker collaboration and provide effective governance for collaborative efforts.
Posted: 11 Nov 2011 | Published: 07 Nov 2011
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Analytics: A powerful new force in dynamic case management
sponsored by IBM
EGUIDE:
A growing number of companies are revving up their dynamic case management (DCM) efforts with analytics technology, which helps users detect patterns, spot trends and gain other insights from their case information. This e-guide introduces the trend, and offers seven expert tips for combining the two technologies for maximum success.
Posted: 09 Nov 2011 | Published: 08 Nov 2011
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Using DCM and analytics for maximum impact
sponsored by IBM
EGUIDE:
This Tip Guide offers practical advice for combining dynamic case management (DCM) and analytics to spot trends and glean other insights from case information. Readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid problems in implementation.
Posted: 08 Nov 2011 | Published: 08 Nov 2011
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Making the business case for dynamic case management
sponsored by IBM
EBOOK:
To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.
Posted: 08 Nov 2011 | Published: 02 Nov 2011
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Tip Guide: The Future of Business Intelligence
sponsored by SAP America, Inc.
EGUIDE:
In this Tip Guide, industry expert Richard Herschel will explore the results of this survey and offer his insights to the future of Business Intelligence.
Posted: 02 Nov 2011 | Published: 02 Nov 2011
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Tip-Guide: Business Analytics: Considering the Spectrum of Analysis
sponsored by SAP America, Inc.
EGUIDE:
In this Tip Guide, industry expert David Loshin will explore key business questions to consider when mapping the business users’ expectations into a realistic plan for source data selection, evaluation, preparation, and analysis.
Posted: 02 Nov 2011 | Published: 02 Nov 2011
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The Event Data Warehouse- Strategies for Improving Business Performance
sponsored by Sensage, Inc.
WHITE PAPER:
Organizations are at risk if they do not plan to implement an enterprise-wide security and event data warehouse to make strategic decisions. This paper introduces Event Data Warehouse, a unique, cost effective and proven solution, that provides actionable results that enable better business decisions.
Posted: 18 Jul 2011 | Published: 18 Jul 2011
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Taking Mobile CRM Beyond the Sales Force
sponsored by SAP America, Inc.
EBOOK:
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.
Posted: 11 Jul 2011 | Published: 11 Jul 2011
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SpigitEngage for Sharepoint
sponsored by Spigit
TRANSCRIPT:
This transcript of a Spigit webcast explains how you can leverage the existing investment and knowledge of Sharepoint to tap into powerful idea management using SpigitEngage for Sharepoint.
Posted: 23 Jun 2011 | Published: 23 Jun 2011
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