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Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Delivering a Seamless Experience Across Every Channel sponsored by IBM WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels. Posted: 15 Nov 2013 \| Published: 31 May 2013 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| Mobile CRM \| Mobile Device Management

Addressing changing customer behavior sponsored by IBM WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences. Posted: 13 Nov 2013 \| Published: 31 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. Posted: 11 Nov 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Globalization

Call Center Analytics: The Bottom Line sponsored by Genesys EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

How Satisfied Are Your Customers? sponsored by IBM WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Today's customer service starts with mobile, social consciousness sponsored by TechTarget Business Analytics EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Management \| Data Mining \| Mobile Device Management \| Mobile Workers \| Social Computing

6 Hidden Secrets to Offering Exceptional Customer Service sponsored by Salesforce.com WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now. Posted: 10 Oct 2013 \| Published: 10 Oct 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Go beyond the surface: User Experience Design At A Glance sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more. Posted: 08 Oct 2013 \| Published: 30 Jun 2013 TOPICS: Brand Loyalty \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales

Whitepaper: Meet the Real Lean Portal sponsored by Backbase WHITE PAPER: This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean." Posted: 25 Sep 2013 \| Published: 30 Jun 2013 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Software \| Lean Production \| Portal Applications Software \| Portals \| Web Content Management

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels sponsored by Genesys CASE STUDY: This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. Posted: 16 Sep 2013 \| Published: 28 Feb 2013 TOPICS: Call Center Management \| Call Centers \| Channel Management \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

How Technology is Changing the Role of Sales Professionals Using Salesforce.com sponsored by Canon Information & Imaging Solutions EGUIDE: This E-Guide examines how technologies are redefining sales roles, and provides insight into how businesses are re-evaluating sales management strategies – from hiring to compensation to internal business processes – to get ahead of the competition. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Mobile CRM \| Sales \| Sales and Marketing Software \| Sales Force Automation

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Harnessing Social Media to Boost the Bottom Line sponsored by TechTarget Customer Experience EBOOK: Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Business Process Automation \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing \| Social Computing \| Social Networking

Enterprise Mobile Apps for Marketing and Sales sponsored by Apperian, Inc. WHITE PAPER: Access this exclusive resource to learn how you can effectively leverage the BYOD and consumerization of IT trend in order to better support sales and service teams and boost sales. Inside you'll find info about mobile customer relations management, mobile apps for marketing, a guide to selecting apps, and more. Posted: 31 May 2013 \| Published: 31 May 2013 TOPICS: CRM \| CRM Services \| Customer Interaction Services \| Customer Service \| Mobile Device Management \| Mobile IP \| Mobile Workers \| Sales \| Sales Representatives

Agile, Secure, Reliable: World Class Customer Service in the Cloud sponsored by Oracle Corporation UK Ltd EBOOK: Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. Posted: 17 Apr 2013 \| Published: 17 Apr 2013 TOPICS: Application Deployment \| Applications Management \| Cloud Computing \| CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Software as a Service

Integrating multiple channels to build a single view of the customer sponsored by TechTarget Customer Experience EGUIDE: CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM. Posted: 21 Feb 2013 \| Published: 21 Feb 2013 TOPICS: Collaboration \| CRM \| CRM Services \| Customer Data Integration \| Customer Satisfaction \| Customer Service

Using Case Management to Empower Employees and transform Customer Service sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Business of Information Technology \| Business Process Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| IT Best Practices \| IT Management

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration sponsored by Scribe Software Corporation WHITE PAPER: Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Collection \| Data Entry \| Data Management \| Data Management Software

Customer Experience Exchange E-Zine: Taking a swing at social CRM sponsored by TechTarget Customer Experience EZINE: This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. Posted: 16 May 2012 \| Published: 16 May 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Social Computing \| Social Networking \| Web 2.0

Best practices for web experience management sponsored by OpenText EGUIDE: In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. Posted: 27 Mar 2012 \| Published: 27 Mar 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

SAP Sales Order Management: A Behemoth That Works sponsored by Esker Inc. EBOOK: In this exclusive e-book, find expert tips and strategies for using SAP sales order management software to regain control of your processes to increase efficiency, decrease problems, and boost customer satisfaction. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Sales \| Sales Force Automation \| Sales Order Management \| Sales Orders \| SAP (Product)

CRM Services Reports