Call Center Analytics: The Bottom Line
A wide range of analytics offerings are now available for the contact center – but which analytics tools and approaches lead the way for contact center success?
In this e-guide from SearchCRM.com, our experts home in on customer experience analytics and offer insight to help you move your project forward. Topics covered in this e-guide include:
- Customer experience analytics fact vs. fiction
- Key benefits of the right call center analytics strategy
- Speech analytics, predictive analytics, and other tools
- And more