How Satisfied Are Your Customers?

Are Your Customers Switching to the Competition?

Cover

As global competition grows and consumers become increasingly savvy, customer loyalty is falling fast – and those that have experienced sub-par customer service in the past are even more likely to switch to a competing provider.

This brief resource provides statistics and other insights that explain why it’s more important than ever to provide excellent customer service and experiences. Read on to learn more today.

Vendor:
IBM
Posted:
Feb 8, 2021
Published:
Nov 11, 2013
Format:
PDF
Type:
White Paper
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