ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels

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To keep up with the changing needs of a rapidly growing customer base, forward-thinking organizations are taking a second look at their approaches to customer service. But as customer demands increase, how can you chart a new course to customer service excellence?

This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to support better interactions across all channels. Read on to learn more.

Vendor:
Genesys
Posted:
Sep 16, 2013
Published:
Feb 28, 2013
Format:
PDF
Type:
Case Study
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