UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

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As the second-largest health insurer in western Pennsylvania, UPMC Health Plan understands that a commitment to delivering positive customer experiences is a major differentiator in today’s competitive market – but achieving this goal is not always simple.

Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.

Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Sep 16, 2013
Format:
PDF
Type:
Case Study
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