CRM Services White Papers

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ALSO CALLED: eCRM Services DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
CRM Services White Papers (View All Report Types)
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Why Partner with Arrow for Microsoft CSP? sponsored by Arrow Electronics, Inc. WHITE PAPER: Many businesses are finding it challenging to maintain their position as a direct Microsoft CSP partner. Access this white paper to learn how Arrow, 2019 Indirect Provider Partner of the Year Award recipient from Microsoft, can help Microsoft partners grow profit and reduce time spent managing CSP. Posted: 27 Sep 2021 \| Published: 27 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software

Rightsizing Your Salesforce Spend sponsored by ClearEdge WHITE PAPER: Without an accurate assessment of your current environment and future needs, you can find yourself at an inherent disadvantage in negotiating the best deal. Access 'Rightsizing your Salesforce Spend and Deal Structure' to learn the mistakes that lead to overspending, discover how to accurately forecast licensing needs, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

Salesforce Street Pricing & Sales Tactics sponsored by ClearEdge WHITE PAPER: This special report provides you with the actual discounts negotiated in more than 100 recent Salesforce deals on products like CRM, Marketing Cloud, Einstein and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

Top 3 Gotchas in a Salesforce Agreement sponsored by ClearEdge WHITE PAPER: This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

Negotiating with Salesforce sponsored by ClearEdge WHITE PAPER: Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices. Posted: 10 Sep 2021 \| Published: 10 Sep 2021 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

The Connected Center: Deliver superior CX to boost contact center value sponsored by Verizon WHITE PAPER: The following document contains some market insights on how trends in mobile technology, data analytics and omnichannel marketing are shaping their operations, empowering agents and strengthening the CX. Access it today to learn how you can boost the value of your contact center with stronger, faster, and personalized customer support. Posted: 19 May 2021 \| Published: 19 May 2021 TOPICS: Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software

Why Emotional Connections Are Vital To Delivering Outstanding Customer Experiences sponsored by Intrado WHITE PAPER: Read this white paper to explore research surrounding the impact of emotional connections on good customer experiences, and get tips on establishing these connections with your customers. Posted: 03 Jun 2020 \| Published: 03 Jun 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software

Think beyond traditional CRM to elevate your customer service sponsored by ServiceNow WHITE PAPER: One of the most effective ways to provide exception customer service is with a modern CRM solution. Learn about ServiceNow’s offering and what it can do for your business in this white paper. Posted: 19 May 2020 \| Published: 19 May 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software

Managing through and post COVID-19: Digital imperative for banks to reduce Op-Ex and improve CX sponsored by Fractal WHITE PAPER: Recently, Fractal analyzed 4 trends—that have occurred as a result of COVID-19—and the potential impacts they could have on banks. Download the article to explore their analysis, and get tips on managing through and post the pandemic. Posted: 28 Apr 2020 \| Published: 28 Apr 2020 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software

An Introduction to ABM Scoring sponsored by TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 19 Jul 2019 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers sponsored by Sitecore WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer. Posted: 02 Mar 2015 \| Published: 31 Dec 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

Top 10 reasons to Choose Infor CRM sponsored by Infor WHITE PAPER: This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth. Posted: 16 Jan 2015 \| Published: 16 Jan 2015 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software

5 Best Practice Steps for B2B and B2C Convergence sponsored by IBM WHITE PAPER: Access this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy. Posted: 05 Dec 2014 \| Published: 05 Dec 2014 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Supply Chain Execution \| Supply Chain Management \| Supply Chain Software

Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Choosing the Perfect Customer Support App sponsored by Desk.com (A Salesforce Company) WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs. Posted: 05 Mar 2014 \| Published: 05 Mar 2014 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Help Desk Software \| Help Desks \| Software Selection \| Vendor Selection

How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises sponsored by NetSuite WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs. Posted: 14 Feb 2014 \| Published: 28 Feb 2013 TOPICS: Application Deployment \| Application Infrastructure \| Applications Management \| Applications Software \| Business Management \| Business Systems \| Cloud Computing \| Cloud CRM \| Cloud Management \| CRM \| CRM Services \| CRM Software \| ERP \| ERP Software \| SaaS ERP \| Small Businesses \| SMBs \| Software \| Software as a Service \| Software Infrastructure \| TCO

Delivering omni-channel shopping sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations. Posted: 06 Feb 2014 \| Published: 06 Feb 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Information Management

Billing as a Strategy for Building Customer Loyalty and Retention sponsored by Fusebill WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention. Posted: 30 Dec 2013 \| Published: 30 Dec 2013 TOPICS: Billing Services \| Billing Software \| Billing Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Sales

Connected Customer Centricity - MS perspective on the Retail Industry sponsored by Microsoft India WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value. Posted: 19 Dec 2013 \| Published: 31 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Market Trends \| Marketing \| Mobile CRM

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Delivering a Seamless Experience Across Every Channel sponsored by IBM WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels. Posted: 15 Nov 2013 \| Published: 31 May 2013 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| Mobile CRM \| Mobile Device Management

Addressing changing customer behavior sponsored by IBM WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences. Posted: 13 Nov 2013 \| Published: 31 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace. Posted: 11 Nov 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Globalization

How Satisfied Are Your Customers? sponsored by IBM WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

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