CRM Services

WHITE PAPER: In this e-book, learn how digital technologies can help those in the energy industry improve operations. Discover the 4 ways in which energy organizations can realize their digital ambitions, and explore how those already embracing digital technologies can drive business value and deliver tangible results.

Posted: 13 May 2019 | Published: 13 May 2019

WHITE PAPER: Investing in digitizing your business processes has never been more important, but getting started would be easier if you knew what challenges to expect. Inside, discover 4 perspectives on digital transformation. Learn about common digitization challenges by industry, and explore how to make your transformation more efficient and effective.

Posted: 09 May 2019 | Published: 09 May 2019

WHITE PAPER: What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.

Posted: 08 May 2019 | Published: 20 Dec 2018

WHITE PAPER: In this white paper, learn how to power your business with second-by-second information, and drive immediate action through integrating your Salesforce CRM with SurveyGizmo. Explore the benefits of a SurveyGizmo and Salesforce partnership, and get the insight you need to execute your next installation with confidence.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: View this e-book to learn about the common questions you should consider before investing in a CRM strategy, and find out how to leverage your CRM effectively with a series of expert tips from Greenhouse CRM.

Posted: 25 Apr 2019 | Published: 25 Apr 2019

WHITE PAPER: Download this e-book to unlock the 9 steps your growing company needs to elevate its customer experience and outmaneuver the competition. Learn how a strong CX can help put your SMB back on the map, and review your software options with Oracle CX Cloud.

Posted: 24 Apr 2019 | Published: 31 Dec 2018

WHITE PAPER: In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.

Posted: 14 Feb 2019 | Published: 14 Feb 2019

WHITE PAPER: Download this white paper to learn the common characteristics that successful chatbots share so you know exactly which elements to include when creating a bot for your users to engage with.

Posted: 14 Feb 2019 | Published: 14 Feb 2019

WHITE PAPER: Download this white paper to learn how one unified platform can provide consistency across the customer journey, and how that can help your organization provide better CX and increase ROI.

Posted: 13 Feb 2019 | Published: 13 Feb 2019

WHITE PAPER: The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.

Posted: 18 Jan 2019 | Published: 18 Jan 2019

WHITE PAPER: Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape.

Posted: 18 Jan 2019 | Published: 31 Dec 2018

WHITE PAPER: Is a cloud-based contact centre worth the investment? For many companies, ROIs hold the answer. In this white paper, learn how to calculate your ROI, and discover the benefits of moving to a cloud-based contact center.

Posted: 15 Jan 2019 | Published: 15 Jan 2019

WHITE PAPER: Sentiment around voice of the customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. Download this guide to uncover 4 steps to help deliver on missing ROIs and improve the overall customer experience.

Posted: 17 Dec 2018 | Published: 17 Dec 2018

WHITE PAPER: Read this white paper to learn how you can properly design and execute A/B tests and other controlled experiments, ensure their integrity, interpret their results, and avoid pitfalls.

Posted: 07 Dec 2018 | Published: 07 Dec 2018

WHITE PAPER: To effectively manage your effort to expand experimental capacity, it's important to "see around the corner" and avoid the missteps that other companies have already made. In this guide, explore a framework to help you build the most efficient strategy and plan possible for operationalizing experimentation.

Posted: 30 Nov 2018 | Published: 30 Nov 2018

WHITE PAPER: Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.

Posted: 31 Oct 2018 | Published: 31 Oct 2018

WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.

Posted: 16 Oct 2018 | Published: 16 Oct 2018

WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.

Posted: 23 Mar 2017 | Published: 23 Mar 2017

WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.

Posted: 02 Mar 2015 | Published: 31 Dec 2014

WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.

Posted: 20 Feb 2015 | Published: 31 Jan 2013

WHITE PAPER: This brief whitepaper shines light on one CRM infrastructure platform, and the 10 benefits your business could enjoy from a system like this. Access now to see what competitive CRM advantages can help your company's growth.

Posted: 16 Jan 2015 | Published: 16 Jan 2015

WHITE PAPER: Access this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy.

Posted: 05 Dec 2014 | Published: 05 Dec 2014

WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.

Posted: 20 Mar 2014 | Published: 31 Aug 2013

WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.

Posted: 05 Mar 2014 | Published: 05 Mar 2014

WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.

Posted: 14 Feb 2014 | Published: 28 Feb 2013