Business Process Outsourcing White Papers ( BPO, BPO Services, Business Process Outsourcing Services ) Software Downloads, Definition and Webcasts

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May 20, 2013

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Business Process Outsourcing
ALSO CALLED: BPO, BPO Services, Business Process Outsourcing Services DEFINITION: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions … Definition continues below.
Business Process Outsourcing Reports
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The new business of technology: extend, transact and optimize sponsored by IBM WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations. Posted: 17 May 2013 \| Published: 31 Jul 2012 TOPICS: Application Integration \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Enterprise Systems \| Mobile CRM \| Mobile Device Management \| SOA

ISG Outsourcing Index (EMEA) sponsored by ComputerWeekly.com IT BRIEFING: The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends. Posted: 22 Apr 2013 \| Published: 22 Apr 2013 TOPICS: Business Process Outsourcing \| Contracts \| Energy Industries \| Financial Services \| Health Care Applications Software \| Manufacturing \| Outsourcing \| Pharmaceutical Industry \| Transportation Industry

Achieve Your Vision for Growth: Credit Services for EMEA sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now. Posted: 28 Mar 2013 \| Published: 31 Aug 2010 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Outsourcing \| Risk Management

Sharpen your focus on core business goals: Business Process Outsourcing sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how business process outsourcing (BPO) can help relieve the managerial burden on your organization by solving complex industry-specific and cross-industry challenges while supporting better business outcomes. Posted: 28 Mar 2013 \| Published: 31 Oct 2010 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Customer Satisfaction \| Financial Industry Organizations \| Financial Service Providers \| Financial Services \| Health Care Industry \| Public Sector \| Transportation Industry

HP Procurement Services: Boost Margins with Proven Global Spending Strategies sponsored by Hewlett-Packard Company WHITE PAPER: This resource explains how outsourcing your procurement activities to a trusted business partner can help you reduce costs, improve productivity, increase compliance, and more. See how you can set the stage for financial success by reading on now. Posted: 28 Mar 2013 \| Published: 31 Aug 2010 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Management \| Financial Service Providers \| Financial Services \| Procurement \| Transaction Processing Services

P&G “tapped” into HP’s best-in-class financial processes, enhanced productivity and cut costs sponsored by Hewlett-Packard Company CASE STUDY: This case study explains how the leading consumer packaged goods company Procter & Gamble (P&G) was able to improve service levels, advance speed to market, reduce operating costs, and more by enlisting the right partner to take on its transactional accounts payable (TAP) processes. Posted: 27 Mar 2013 \| Published: 30 Sep 2010 TOPICS: Accounting \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Customer Satisfaction \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Financial Transaction Processing \| Transaction Processing Services

Presentation Transcript: Transition to BPO sponsored by Hewlett-Packard Company PRESENTATION TRANSCRIPT: This presentation transcript describes how shared service, or business process outsourcing (BPO), operating models can streamline your business processes and pave the way for success. Also inside, learn how you can ease your transition to shared services. Posted: 27 Mar 2013 \| Published: 27 Mar 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes \| Global Economy \| Globalization \| Outsourcing

Video: Transition to BPO sponsored by Hewlett-Packard Company WEBCAST: In this brief Computer Weekly webcast, learn why BPO important strategy and what to expect during any transition to BPO. Explore the merits of the three approaches: in-house, outsourced, and hybrid model. And discover how you can achieve certain benefits. Posted: 27 Mar 2013 \| Premiered: Mar 27, 2013 TOPICS: Business Process Management \| Business Process Outsourcing \| Business Processes

Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness sponsored by Hewlett-Packard Company VIDEO: In this brief webcast, David Trollope, Senior Vice President of Global Financial Systems at Smith & Nephew, discusses their decision to outsource their financial business processes. Continue on to discover the criteria they focused on while choosing a BPO partner and gain insights on what they learned throughout the process. Posted: 27 Mar 2013 \| Premiered: 27 Mar 2013 TOPICS: Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Reporting \| Financial Statements

F&A BPO services: Life beyond lift and shift sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how your organization can cut costs, support innovation and facilitate business growth by investing in the right finance and accounting (F&A) business process outsourcing (BPO) partnership. Posted: 27 Mar 2013 \| Published: 31 Dec 2011 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes \| CFOs \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Globalization

Realize better business outcomes and improved service performance sponsored by Hewlett-Packard Company WHITE PAPER: This quick resource describes how a finance and administration (F&A) outsourcing partner can help you strategically manage your finance and accounting business processes, leading to better business outcomes, improved service performance, and more. Posted: 26 Mar 2013 \| Published: 31 Dec 2010 TOPICS: Accounting \| Business Intelligence \| Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Supplier Relationship Management

F&A Video: Discover the formula for better business outcomes sponsored by Hewlett-Packard Company VIDEO: In this quick video, learn how the right finance and administration (F&A) outsourcing partner can help your organization better manage operational complexity, transform F&A processes, support better decision-making and business growth, and more. Posted: 26 Mar 2013 \| Premiered: 26 Mar 2013 TOPICS: Business Management \| Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Outsourcing

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences sponsored by Hewlett-Packard Company WHITE PAPER: This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management

How the Cloud is Shifting the Economics of BPM sponsored by Kofax, Inc. WEBCAST: Explore this webcast to realise the impact of the cloud on business process management and the benefits organisations are realising from transiting to cloud-based BPM strategies. Gain insights about the real and perceived security risks along with how the cloud is shifting the economics of BPM. Posted: 25 Feb 2013 \| Premiered: Feb 25, 2013 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security

Mainstay Salire Whitepaper: Sharing the Public Good: How Governments Are Saving Dollars and Boosting Efficiency with SharePoint and Capture-Enabled BPM Solutions sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how forward-thinking government organisations are utilising capture-enabled business process management (BPM) solutions to streamline operations that eliminate paper-based processes, effectively reducing costs, strengthening security and providing faster, better public service. Posted: 25 Feb 2013 \| Published: 22 Feb 2013 TOPICS: Business Development \| Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes

Invoicing and Workflow: Integrating Process Automation to Enhance Operational Performance sponsored by Kofax, Inc. WHITE PAPER: This white paper presents the findings of a research study conducted to identify what differentiates successful accounts payable operations from those that are underachieving. Read now to learn how automating these processes can reduce labor costs while improving effectiveness. Posted: 22 Feb 2013 \| Published: 22 Feb 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Business Systems \| Workflow Software

Kofax reduced e-Docs cost per invoice by 50%. sponsored by Kofax, Inc. VIDEO: This video demonstrates how e-docs UK reducing their cost per invoice by 50% while improving their speed and ability to bring new customers on board. View now to learn how they were able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Imaging \| Document Imaging Software \| Document Management

Learn why Suncorp chose Kofax to help them go paperless. sponsored by Kofax, Inc. VIDEO: This brief video demonstrates how Suncorp Bank employed a document management partner to help them go paperless in just four months. View now to learn how they were able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Imaging \| Document Management \| Documentation

Learn how Kofax simplified communication for Austrian Airlines sponsored by Kofax, Inc. VIDEO: This brief video demonstrates how Austrian Airlines leveraged business communication server technology automatically convert information between airline-specific formats and other standard formats such as email, enabling easy communication without specialized equipment. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business IT Alignment \| Business Management \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Management

Learn how Swiss Post solutions cut document management costs with Kofax. sponsored by Kofax, Inc. VIDEO: This brief video testimonial demonstrates how, by automating their information-intensive processes, Swiss post Solutions was able to streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth. Posted: 21 Feb 2013 \| Premiered: 21 Feb 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Document Management \| IT Management

The next frontier for managed print services sponsored by ComputerWeekly.com ANALYST REPORT: MPS is extending beyond the enterprise to address requirements of mobile and remote workers, say analysts Louella Fernandes and Clive Longbottom. Posted: 18 Feb 2013 \| Published: 18 Feb 2013 TOPICS: Business Process Automation Software \| Business Process Outsourcing \| Business Processes \| Print Management \| Print Management Services \| Print Management Software \| Printing Protocols \| Remote Access Hardware \| Remote Users

Grow Your Business with Managed Services sponsored by ConnectWise EGUIDE: Discover the benefits that developing a managed services business can provide and get real-life advice from one of your peers who has successfully transitioned from reseller to MSP to get help unlocking the opportunities managed services has to offer. Posted: 16 Jan 2013 \| Published: 16 Jan 2013 TOPICS: Business Development \| Business Integration \| Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Business Service Providers \| Channel Management \| Management Service Providers \| Sales Channels

7 Keys to MSP Success sponsored by N-able Technologies VIDEO: There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out! Posted: 18 Dec 2012 \| Premiered: 14 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Cloud Storage Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Host Management \| Hosting Services \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Outsourcing \| Server Management

IT Automation Breakthrough For The Midsize Business sponsored by N-able Technologies WHITE PAPER: Discover how new approaches in monitoring, standardization, and advanced automation can help you increase productivity, improve services, and boost profits – all without hiring more technicians. Posted: 18 Dec 2012 \| Published: 18 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| IT Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Performance \| Network Security \| Network Service Providers \| Networking \| Systems Management \| Systems Management Services

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BUSINESS PROCESS OUTSOURCING DEFINITION (continued): … Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.
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