| Recent Vendor Reports on Business Process Outsourcing |
The Forrester Wave™: Order Management Hubs, Q4 2008
| sponsored by Sterling Commerce
ANALYST REPORT:
In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order.
Posted: 10 Jun 2009 | Published: 14 Nov 2008
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Creating a Win-Win for Call Center Outsourcers and Their Customers
| sponsored by Cicero Inc.
WHITE PAPER:
This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Secure Internet Single Sign-On (SSO) 101
| sponsored by Ping Identity Corporation
WHITE PAPER:
Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
Posted: 05 Jun 2009 | Published: 08 Jun 2009
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Five Steps to Secure Internet Single Sign-On (SSO)
| sponsored by Ping Identity Corporation
WHITE PAPER:
This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
Posted: 05 Jun 2009 | Published: 05 Jun 2009
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Location Evaluation Factors for Offshore Outsourcing: the Promise and the Peril
| sponsored by Accenture
WEBCAST:
In this webcast, Ben Trowbridge, CEO of Alsbridge, Inc. discusses many of the factors that go into evaluating and choosing offshore outsourcing locations.
Posted: 19 May 2009 | Premiered: Available On Demand
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Revisiting Your Sourcing Contracts in a Down Economy
| sponsored by Accenture
PODCAST:
It's always important to be diligent about the money we spend on our sourcing contracts - especially in this current economic crisis. This podcast covers how to understand key contractual terms, commitments and options for significant sourcing contracts and how to launch a cost reduction program - using your suppliers help.
Posted: 19 May 2009 | Premiered: 19 May 2009
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Streamlining Offshore Java™ Development
| sponsored by Embarcadero Technologies, Inc.
WHITE PAPER:
Software development work is increasingly being off-shored or outsourced as companies try to reduce costs in efforts to remain competitive. However, these solutions have issues and challenges that can ultimately end up costing a company more money in the long run.
Posted: 01 Apr 2009 | Published: 01 Apr 2009
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Bank On It: Ntirety Lends Expertise, Competitive Advantage to Rockland Trust
| sponsored by Ntirety
CASE STUDY:
Everything appeared to be fine with the anti-money laundering system at Rockland Trust, except previous wire transfer customers were not showing up in the bank's system. A recent infrastructure change was causing the system to fail, yet appear to be properly functioning. Read this case study and learn how they brought the system back online.
Posted: 06 Mar 2009 | Published: 06 Mar 2009
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Cost-Effective Database Administration Without Compromising Service Quality
| sponsored by Ntirety
WHITE PAPER:
Ntirety provides a true Database Administration as a Service™ offering. This means a completely inclusive service that meets all your database administration needs. This white paper explains the key advantages of Database Administration as a Service™.
Posted: 06 Mar 2009 | Published: 06 Mar 2009
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Ntirety: 'There when you need them.' Particularly for Sea Star Line
| sponsored by Ntirety
CASE STUDY:
In this case study, Sea Star Line, an ocean shipper, provides testimonial to the effectiveness of Ntirety's response time and performance. For example, when an in-house upgrade inadvertently dropped tables from a database, Ntirety worked all night and recovered the data for Sea Star Line, preventing a disruption in operations.
Posted: 06 Mar 2009 | Published: 06 Mar 2009
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Choosing A Remote DBA Instead Of A Full-time Consultant?
| sponsored by Ntirety
WHITE PAPER:
In this paper, we will first discuss what is remote database administration (RDBA) and How it differs from an Onsite consultant, and help you determine if Remote Database Administration is right for your business. If it is right for your business, we examine how an organization chooses the right remote database administration vendor.
Posted: 06 Mar 2009 | Published: 06 Mar 2009
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THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction
| sponsored by Wipro Technologies
WHITE PAPER:
This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model.
Posted: 27 Feb 2009 | Published: 27 Feb 2009
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Global Delivery: A Course to High Performance in a Multi-Polar World
| sponsored by Accenture
WHITE PAPER:
To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry.
Posted: 18 Feb 2009 | Published: 18 Feb 2009
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