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Business Process Outsourcing

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ALSO CALLED: BPO, BPO Services, Business Process Outsourcing Services
DEFINITION: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions  … 
Definition continues below.
Business Process Outsourcing Reports
1 - 25 of 79 Matches Previous Page  |  Next Page
Elevations Credit Union Achieves Process Excellence with Cloud-Based BPM Tools
sponsored by IBM
CASE STUDY: In the following case study, learn how Elevations Credit Union improved the quality and the speed in which they served their members and, ultimately, how they became a process driven organization by leveraging cloud-based BPM technology.
Posted: 02 Nov 2015 | Published: 28 Jan 2015


BPM for Dummies
sponsored by IBM
EBOOK: Sound business process management (BPM) enables businesses to revamp theirs ways of doing things to make better, faster, and more financially-sound decisions. Access this resource for a concise yet comprehensive exploration of BPM in the familiar style of the "For Dummies" series.
Posted: 02 Nov 2015 | Published: 29 Feb 2012


ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER: This white paper takes you through 8 best practices for providing exceptional and efficient service. Read on to see how a business management platform could further help you to increase your ability to deliver high quality service.
Posted: 17 Sep 2015 | Published: 17 Sep 2015


The BPO profession in 2015
sponsored by
ANALYST REPORT: Business process outsourcing (BPO) services are becoming a crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas, this analyst report from HfS Research reveals.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Providing strategic competitive advantage and enriching the customer experience
sponsored by Hewlett-Packard Enterprise
WEBCAST: In this short video, you'll learn how one company is shifting the business world from a BPO focus, to a business process services (BPS) focus in an effort to transform business models and enhance customer experiences.
Posted: 10 Apr 2015 | Premiered: Apr 10, 2015

Hewlett-Packard Enterprise

CW Buyer's Guide to Business Process Automation
sponsored by
ESSENTIAL GUIDE: Computer Weekly looks at how to facilitate and manage the growing role of workload automation in the enterprise in this 10-page buyer's guide.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

RoadChef chose HP because they understood the business
sponsored by Hewlett-Packard Enterprise
VIDEO: Before settling on a lifelong business partner, it's extremely important to ensure that the vendor you choose truly knows your business. View the following customer success video to learn why Roadchef chose HP to help with their business processes.
Posted: 08 Aug 2014 | Premiered: 08 Aug 2014

Hewlett-Packard Enterprise

New BPM Developments: Making Sense of iBPM, BPaaS and more
sponsored by TechTarget
RESOURCE: Few decision makers will deny the value of effective business process management (BPM), but perhaps fewer could provide a clear understanding of just what BPM means. Our expert e-guide, Making Sense of Business Process Tools: BPM, iBPM, and BPaaS, gives clarity on BPM, new BPM strategies and its nuances. Claim your copy today.
Posted: 09 May 2014 | Published: 09 May 2014


Dhiren Savla: Passport to Efficiency
sponsored by Hewlett Packard Enterprise
WHITE PAPER: VFS Global runs 800 offices in 87 countries. Learn how the organization refined its nine-year-old outsourcing efforts with a "smarter sourcing" strategy built around transformation, predictability, flexibility, consolidation and partnership.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Managed Service Provider Attributes Growth to Professional Services Automation
sponsored by ConnectWise
CASE STUDY: Growing a business in this economy is challenging. This white paper illustrates how one small company moved from a break-fix business model to a managed services offering and transformed their business.
Posted: 30 Oct 2013 | Published: 30 Oct 2013


Shift from data to insight: A new approach to business intelligence and analytics
sponsored by Hewlett Packard Enterprise
WHITE PAPER: To fully realize the value of all the data available, companies need to take a more scientific, collaborative approach to business intelligence (BI). In this helpful resource, learn about a relationship-based approach to BI and analytics that realigns key responsibilities to better match the needs of your enterprise.
Posted: 28 Jun 2013 | Published: 31 Jul 2012

Hewlett Packard Enterprise

BPO Edge Finance and Accounting Edition 2013
sponsored by HP
EBOOK: In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more.
Posted: 24 Jun 2013 | Published: 31 May 2013


The New Business of Technology: Extend, Transact, and Optimize
sponsored by IBM
WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.
Posted: 17 May 2013 | Published: 31 Jul 2012


ISG Outsourcing Index (EMEA)
sponsored by
IT BRIEFING: The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends.
Posted: 22 Apr 2013 | Published: 22 Apr 2013

The next frontier for managed print services
sponsored by
ANALYST REPORT: MPS is extending beyond the enterprise to address requirements of mobile and remote workers, say analysts Louella Fernandes and Clive Longbottom.
Posted: 18 Feb 2013 | Published: 18 Feb 2013

CW Special report on Wipro
sponsored by
ESSENTIAL GUIDE: This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.
Posted: 23 Nov 2012 | Published: 23 Nov 2012

Use Dynamic Case Management to Achieve Dramatic Business Results
sponsored by IBM
EGUIDE: Unsure if dynamic case management (DCM) is the right strategy for your organization?  In this e-guide, Neil Ward-Duton, co founder and research director of MWD Advisors answers top DCM questions and reveals its key benefits to business success.
Posted: 18 Sep 2014 | Published: 18 Sep 2014


Magic Quadrant for Worldwide Managed Print Services
sponsored by Insight and HP
RESOURCE: This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
Posted: 21 May 2014 | Published: 21 Oct 2013

Insight and HP

Mitigating the Risks of Outsourcing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Forming an Agile IT Function
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett Packard Enterprise

Service Management: Taking Business to the Next Level
sponsored by LabTech Software
EGUIDE: In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
Posted: 30 Aug 2013 | Published: 30 Aug 2013

LabTech Software

IT Services: A Management model for CIOs
sponsored by CenterBeam
EGUIDE: This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.
Posted: 26 Jun 2013 | Published: 26 Jun 2013


Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness
sponsored by Hewlett Packard Enterprise
VIDEO: In this brief webcast, David Trollope, Senior Vice President of Global Financial Systems at Smith & Nephew, discusses their decision to outsource their financial business processes. Continue on to discover the criteria they focused on while choosing a BPO partner and gain insights on what they learned throughout the process.
Posted: 27 Mar 2013 | Premiered: 27 Mar 2013

Hewlett Packard Enterprise

Transition to BPO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript examines the 3 main approaches to BPO- in-house, outsourced, and hybrid models. Continue on to look at the many variables you must consider and learn important practical steps to take when planning a move towards BPO.
Posted: 27 Nov 2012 | Published: 27 Nov 2012

Hewlett-Packard Enterprise
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BUSINESS PROCESS OUTSOURCING DEFINITION (continued): … Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.
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