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Business Metrics

-- 9 Vendor Reports | 7 Products

ALSO CALLED: Business Performance Metrics and Sales Metrics
DEFINITION: A business metric is any type of measurement used to gauge some quantifiable component of a company's performance, such as return on investment (ROI), employee and customer churn rates, revenues, EBITDA, and so on. Business metrics are part of the broad area of business intelligence, which comprises a wide variety of applications and technologies  … 
Definition continues below.
Recent Vendor Reports on Business Metrics
Assessing the Potential Business Impact of Operational Data Quality IT Briefing
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:   Posted: 07 Apr 2008 | Published: 01 Apr 2008
SUMMARY: Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.

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From Uncertainty to Clarity: How Project and Portfolio Management Strengthens IT Governance
sponsored by CA
WEBCAST:   Posted: 03 Apr 2008 | When: Available On Demand
SUMMARY: Listen to this Webcast to discover the five most important criteria to consider when selecting a PPM solution and learn real world examples of how organizations have realized measurable value with next generation PPM.

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Assessing the potential business impact of operational data quality
sponsored by Pitney Bowes Group 1 Software
WEBCAST:   Posted: 13 Mar 2008 | When: Available On Demand
SUMMARY: In this expert Webcast with Dave Loshin, president of Knowledge Integrity, learn how to assess the value of operational data quality and make data quality an enterprise-wide capability.

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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER:   Posted: 10 Mar 2008 | Published: 01 Mar 2008
SUMMARY: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

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5 Ideas to Ignite IT Success in Your Front Office
sponsored by Cincom Systems Inc.
WHITE PAPER:   Posted: 07 Mar 2008 | Published: 01 Mar 2008

Sales Management 2.0 : Improving Sales Management and Effectiveness
sponsored by LucidEra
WHITE PAPER:   Posted: 19 Feb 2008 | Published: 01 Feb 2008
SUMMARY: Accurate, timely, consistent and relevant metrics are the foundation upon which effective sales management coaching is built. Learn about Sales 2.0 and how metrics will help you improve sales management and effectiveness.

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How to Retain Top Technical Talent: Feel like Your Support Team Is on the Losing Side of a Red Rover Game?
sponsored by Citrix Online
WHITE PAPER:   Posted: 05 Feb 2008 | Published: 01 Jun 2007
SUMMARY: The Service & Support Professionals Association (SSPA) recently conducted an exhaustive study on retaining technical talent in service and support organizations.

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Building a Business Case for BPM
sponsored by Metastorm
WHITE PAPER:   Posted: 10 Jul 2007 | Published: 01 Jul 2007
SUMMARY: BPM projects often fail as managers are unable to create a business case and gain the funding necessary to launch the project. Read this white paper to discover a repeatable framework for developing a business case justification of BPM projects.

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IntelliRADAR: Overview and Differentiators
sponsored by Herald Logic
PRODUCT OVERVIEW:   Posted: 04 Apr 2004 | Published: 01 Jan 2003
SUMMARY:IntelliRADAR is a breakthrough event driven Business Activity Monitoring system.

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BUSINESS METRICS DEFINITION (continued): … A business metric is any type of measurement used to gauge some quantifiable component of a company's performance, such as return on investment (ROI), employee and customer churn rates, revenues, EBITDA, and so on. Business metrics are part of the broad area of business intelligence, which comprises a wide variety of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. Systematic approaches, such as the balanced scorecard methodology, can be employed to transform an organization's mission statement and business strategy into specific and quantifiable goals, and to monitor the organization's performance in terms of achieving those goals.
Business Metrics definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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